An implementation programme for organisation-wide recordkeeping systems in two Swedish local governments is being informed by a research-based approach in cooperation with Mid Sweden University. In the previous issue of iQ, (May, 2010), the author set out the parameters for the research. In this concluding part of the article, outcomes are discussed.
Reproduced with permission of RIM Professionals Australasia, article first appeared in IQ magazine Vol 26 Issue 3, 2010