This article takes its starting point in the following statement; hos ever brilliant solutions we create we will have to deal with consequences from processes that have taken place before the actual meeting with the specific information system. The RwT-model is an attempt to shed some light on when and how we become what in IS is referred to as a 'user' of an information system. It deals with socialisatoin, action strategies and positions towards technological artefacts and by doing so analyses the relation with technology to enhance understanding about the user.