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Web Usage Mining in Tourism: A Query Term Analysis and Clustering Approach
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (ETOUR)ORCID iD: 0000-0003-3964-2716
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (ETOUR)ORCID iD: 0000-0002-6610-9303
2010 (English)In: Information and Communication Technologies in Tourism 2010 / [ed] Gretzel, U, Law, R., Fuchs, M., Springer, 2010Conference paper, Published paper (Refereed)
Abstract [en]

According to current research, one of the most promising applications for web usage mining (WUM) is in identifying homogenous user subgroups (Liu, 2008). This paper presents a prototypical workflow and tools for analyzing user sessions to extract business intelligence hidden in web log data. By considering a leading Swedish destination gateway, we demonstrate how query term analysis in combination with session clustering can be utilized to effectively explore the information needs of website users. The system thus overcomes many of the limitations of typical web site analysis tools that only offer general statistics and ignore the opportunities offered by unsupervised learning techniques.

Place, publisher, year, edition, pages
Springer, 2010.
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:miun:diva-10655Local ID: ETOUROAI: oai:DiVA.org:miun-10655DiVA, id: diva2:280868
Conference
Information and Communication Technologies in Tourism 2010,
Available from: 2009-12-11 Created: 2009-12-11 Last updated: 2025-09-25Bibliographically approved

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Fuchs, MatthiasLexhagen, Maria

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf