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  • 51.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    The IFITT Knowledge Bank –Lifelong Learning with IFITT2013Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
  • 52.
    Fuchs, Matthias
    University of Innsbruck.
    The pilot project DESTINOMETER® benchmarking indicator system of the Tyrolean tourism industry2004Ingår i: Tourismus Journal, Vol. 8, nr 1, s. 65-76Artikel i tidskrift (Refereegranskat)
  • 53. Fuchs, Matthias
    Theorie und Empirie der Bildungsnachfrage: Das Beispiel der Tourismuswirtschaft2001Bok (Refereegranskat)
  • 54. Fuchs, Matthias
    Zur Produktivität von Dienstleistungen: Eine praxisorientierte Analyse strategischer Messungsansätze2002Ingår i: Erfolg durch Dienen: Zur wertsteigernden Führung von Dienstleistungsunternehmen / [ed] Hinterhuber, H.H. & Stahl, H.K., Renningen: Expert Verlag , 2002, s. 220-243Kapitel i bok, del av antologi (Refereegranskat)
  • 55.
    Fuchs, Matthias
    University of Innsbruck.
    Zur Umsetzungsproblematik von Benchmarkingmodellen in Destinationen: Ein theoretischer Ansatz2004Ingår i: Jahrbuch 2003/2004 Schweizerische Tourismuswirtschaft / [ed] Bieger, Th. & Laesser, Ch., St. Gallen: Institut für Öffentliche Dienstleistungen und Tourismus, Universität St. Gallen , 2004, s. 27-45Kapitel i bok, del av antologi (Refereegranskat)
  • 56.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Abadzhiev, Andrey
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Svensson, Bo
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för samhällsvetenskap.
    Höpken, Wolfram
    Universtiy of Applied Sience, Weingarten-Ravensburg, Germany.
    A knowledge-based paradigm for the governance of destination sustainability2017Ingår i: Changing Paradigms in the Sustainable Mountain Tourism Research: Problems and Perspectives / [ed] Harald Pechlaner, Peter Keller, Sabine Pichler, Klaus Weiermair, Berlin: Erich Schmidt Verlag, 2017, 1, s. 13-42Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 57.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Abadzhiev, Andrey
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Svensson, Bo
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Applied Science Weingarten-Ravensburg.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    A knowledge destination framework for tourism sustainability2013Ingår i: Tourism, ISSN 1332-7461, Vol. 6, nr 2, s. 121-148Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Based on Grant's (1996) knowledge-based view of the fi rm, Jafari's (2001) knowledge-based platform ofthinking and Schianetz, Kavanagh and Lockington (2007a) Learning Tourism Destination, the KnowledgeDestination Framework (Höpken, Fuchs, Keil & Lexhagen, 2011) is introduced and a Web-based DestinationManagement Information system (DMIS) is presented. It is illustrated how knowledge creation,exchange and application processes can be improved by applying a Business Intelligence approach. By focusingon Online-Analytical Processing (OLAP), exemplarily for the Swedish tourism destination of Åre, it ishighlighted how DMIS can be used as a monitor for measuring the proportion of tourists with the smallestecological footprint (Dolnicar, Crouch & Long, 2008; Dolnicar & Leisch, 2008). After a discussion of studylimitations, future research steps are outlined. Th e paper concludes by providing some critical remarks on thepolitical economics of sustainability on a global scale and by outlining policy implications for the governanceof sustainability at the level of tourism destinations.

  • 58.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Baggio, Rodolfo
    Bocconi University, Italy.
    Aesthetical, ethical and psychological dimensions of creativity: Implications for destination development and tourism entrepreneurship2018Ingår i: Destination Dynamics 2018: Abstract book, 2018, s. 76-76Konferensbidrag (Refereegranskat)
  • 59.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Baggio, Rodolfo
    Bocconi University, Italy.
    Creativity and Tourism Networks: A Contribution to a Post-Mechanistic Economic Theory2017Ingår i: Critical Tourism Studies VII Conference: Understand Tourism - Change Tourism - Understand Ourselves - Change Ourselves, 2017Konferensbidrag (Refereegranskat)
    Abstract [en]

    We criticize ‘orthodox’ economic theory byapplying the philosophical framework developed by K.H. Brodbeck (2008; 2012). Accordingly,we argue that creativity represents the core activity conducted within theboundaries of socio-economic networks. After discussing the changing notion of creativity throughout history ofthinking, the elements of a post-mechanistic economic framework are presented. Bydoing so, we elaborate on the idea that market economies are complex networksystems of interacting agents (individuals, organisations). In the second part,we conduct network analysis to assess network topologies of European tourismdestinations. By applying the network metric Simmelian brokerage (Latora et al. 2013), we show how network closureand structural holes can affect humans’ creativity. Findings reveal that European destinations show serious creativity gaps.

  • 60.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Baggio, Rodolfo
    Bocconi University, Italy.
    The Role of Beauty and Creativity for Innovative Places: A Network Analysis Perspective2017Ingår i: ATLAS Americas Conference 2017, Tourism and Creativity: New Opportunities for Developing Latin America, 2017, s. 12-14Konferensbidrag (Refereegranskat)
  • 61.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Boden, Bosse
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Sustainable, Fair and Agreed - Financing DMOs in spite of the Global Economic Crisis: Some Evidences from Sweden2011Ingår i: Coping with Global Climate Change: Strategies, Policies and Measures for the Tourism Industry / [ed] Weiermair, K., Pechlaner, H., Strobl, A., Elmi, M. & Schuckert, M., Bolzano: EURAC , 2011, s. 155-172Konferensbidrag (Refereegranskat)
    Abstract [en]

    This study delivers some explanations for and evidence from DMOS’ financing systems based on membership fees. After having discussed social science theories explaining various aspects concerning DMO financing, case studies from three Swedish destinations are presented and alternative models for DMO financing are established. Finally, membership fees are exemplarily calculated by the proposed financing models based on the value-added concept. The goal to adapt and modify historically grown DMO charging systems towards greater fairness, financial sustainability and community commitment was partly reached

  • 62.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Chekalina, Tatiana
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Tourism Destination Brand Equity: An Empirical Assessment from Sweden2009Ingår i: Behaviour in Tourism Symposium 2009, 2009, s. 24-25Konferensbidrag (Refereegranskat)
  • 63.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Chekalina, Tatiana
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Customer based brand equity modelling for big data analytics in tourism destinations: a case from Sweden2015Ingår i: The t-Forum 2015 Global conference: Tourism intelligence in action, 2015Konferensbidrag (Refereegranskat)
  • 64.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Chekalina, Tatiana
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Value co-creation modelling for big data analytics: the destination management information system Åre2014Ingår i: The values of tourism / [ed] Budeanu, A., Möckel, M. & Gimothy, S. (eds.)., 2014Konferensbidrag (Refereegranskat)
  • 65.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Chekalina, Tatiana
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Destination brand equity modelling and measurement – a summer tourism case from Sweden2012Ingår i: Strategic Marketing in Tourism Services / [ed] R.H. Tsiotsou & R.E. Goldsmith, Bingley, UK: Emerald Group Publishing Limited, 2012, s. 95-115Kapitel i bok, del av antologi (Refereegranskat)
  • 66.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Eybl, A
    eTourism Competence Ctr Austria, A-6020 Innsbruck, Austria.
    Höpken, W
    eTourism Competence Ctr Austria, A-6020 Innsbruck, Austria.
    Successfully selling accommodation packages at online auctions - The case of eBay Austria2011Ingår i: Tourism Management, ISSN 0261-5177, E-ISSN 1879-3193, Vol. 32, nr 5, s. 1166-1175Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this era of e-commerce online auctions have emerged as a valuable distribution channel (). Displaying low entry and exit barriers but also vast coverage rates, online auctions may effectively augment the distribution potential of hotel businesses. This paper identifies those factors that positively affect the final price level obtained in online auctions for hotel room vouchers. Based on data gathered at eBay comprising 53,406 auctions, linear structural equation modelling (SEM) was conducted to identify significant relationships between auction characteristics and the obtained final price for hotel room vouchers. By drawing on these results and through an example of the Austrian eBay platform, selling strategies for successfully listing accommodation packages at online auctions are proposed.

  • 67.
    Fuchs, Matthias
    et al.
    University of Innsbruck.
    Eybl, A
    Höpken, Wolfram
    Price Determinants in Online Auctions for Accommodation Packages2006Ingår i: Travel Distribution Summit, Europe - Research Conference @ EyeforTravel 2006, Edinburgh: Axon Imprint , 2006, s. 147-158Konferensbidrag (Refereegranskat)
  • 68.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Forstner, Julia
    Lederer, Martina
    Tuta, Mario
    Höpken, Wolfram
    E-Mail Marketing in the Accommodation Sector: An Adoption Study from Austria2007Ingår i: Travel Distribution Summit, Europe - Research Conference @ EyeforTravel 2007, Lonon: Axon Imprint , 2007, s. 77-93Konferensbidrag (Refereegranskat)
  • 69.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fredman, Peter
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Ioannides, Dimitri
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Tourism PhD Studies: A Swedish Experience-Based Perspective2015Ingår i: Tourism Education: Global Issues and Trends, Tourism Social Science Series, Volume 21 / [ed] Pauline J. Sheldon , Cathy H. C. Hsu, Emerald Group Publishing Limited, 2015, s. 61-79Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    This chapter offers an experience-based report about the development of the first Scandinavian PhD program in tourism studies at Mid-Sweden University. This process is documented through a framework which, rather than having the coherence of a single clearly bounded discipline, focuses on tourism as a study areaencompassing multiple disciplines. Tourism knowledge is derived through a synthesis of fact-oriented positivist methodologies and critical theory. The theoretical framework employed to develop the graduate program in tourism studies is presented by critically discussing its multidisciplinary base and briefly outlining future veins of further development.

  • 70. Fuchs, Matthias
    et al.
    Gasser, R.V.
    Weiermair, Klaus
    Cultural Tourism as a Segment of Growth: The Role and Importance of Events and Event-Management1995Ingår i: Archeology & Management of Cultural Tourism, 1995, s. 21-34Konferensbidrag (Refereegranskat)
  • 71.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Data Mining im Tourismus: Theoretische Grundlagen und Anwendungen in der Praxis2009Ingår i: Praxis der Wirtschaftsinformatik, ISSN 1436-3011, Vol. 270, s. 73-81Artikel i tidskrift (Refereegranskat)
    Abstract [de]

    Der Beitrag zeigt theoretische Grundlagen und praktische Anwendungen des Data Mining für die Tourismusbranche auf. Nach einer Einleitung über die Bedeutung des Data Mining im Tourismus werden die wichtigsten Begriffe bestimmt. Abschnitt 2 liefert gängige Definitionen und skizziert das Konzept der Wissensexploration in Datenbanken. Anhand touristischer Beispiele wird auf den Begriff Web Mining eingegangen. Abschnitt 3 beschreibt die wichtigsten Aufgaben und Werkzeuge des Data Mining und streift Methoden zur Klassifikation, Schätzung, Vorhersage, Clusterbildung und Assoziation. Abschnitt 4 stellt praktische Anwendungen des Data Mining für die Tourismusbranche vor. Unter besonderer Berücksichtigung von künstlichen neuronalen Netzen, der Entscheidungsbaum- und Warenkorbanalyse wird Data Mining zur Ermittlung der Determinanten von Gästeloyalität, zur Kundensegmentierung und Klassifikation von Erstbesuchern sowie zur Optimierung der Reiseempfehlung für Reisebürokunden eingesetzt. Die Bedeutung von Data Mining im Tourismus wird durch die breite Verfügbarkeit von Werkzeugen, die enorm wachsenden Mengen an Content und das zunehmende - auch kurzfristige - Interesse an Analysen steigen.

  • 72.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Univ Appl Sci Ravensburg Weingarten, Business Informat Grp, Ravensburg, Germany.
    E-Business horizons in the tourism industry - Challenges for research and practice2011Ingår i: Food, Agri-Culture and Tourism: Linking Local Gastronomy and Rural Tourism: Interdisciplinary Perspectives / [ed] Sidali, KL; Spiller, A; Schulze, B, Berlin: Springer, 2011, s. 140-160Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The discussion paper highlights challenges for the travel and tourism industry provoked by new information and communication technologies (ICTS) as well as related veins of e-Business research. First of all, the paper explores stylized facts from the last 15 years of web history in tourism and delineates actual levels of ICT adoption in tourism. Moreover, behavioural and structural changes on account of ICT in tourism are explained by adopting a multi-disciplinary approach. Finally, an innovative ICT application from tourism practice the destination guide www.dolomitiSuperski.mobi is portrayed. In the outlook the paper sketches the future of e-Tourism research by highlighting the interrelation between computer, information and management sciences.

  • 73.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Structural and Behavioural Changes on account of New Information and Communication Technologies in Tourism2008Ingår i: Managing Change in Tourism: From Old Tourism to New Tourism / [ed] Kronenberg, Ch, Müller, S, Peters, M, Pikkernaat, B, Weiermair, K (eds), Berlin: Erich Schmidt Verlag, 2008, s. 247-261Konferensbidrag (Refereegranskat)
    Abstract [en]

    The aim of the paper is to describe and tentatively explain structural and behavioural shifts among tourism stakeholders provoked by new information and communication technologies. The paper is structured as follows: Section two delineates actual levels of ICT adoption in tourism. After having defined tourism business as being highly ‘information intensive’ section three summarizes ICT provoked patterns of change. For this aim, prominent models ‘explaining’ both demand side ICT acceptance and usage behaviour as well as supply side levels of ICT adoption are briefly discussed. Section four portrays selected innovative ICT applications in tourism. At the supply side they comprise new concepts of electronic business networks pushing forward (e.g. horizontal and vertical) online cooperation as well as auction-based online distribution at eBay. Lessons at the demand side comprise context aware (e.g. location based) information services, augmented reality applications and ‘Web-2.0’-based applications supporting both, production and sharing of user-generated content.

  • 74. Fuchs, Matthias
    et al.
    Höpken, Wolfram
    Towards @Destination: A data envelopment analysis based decision support framework2005Ingår i: Information and Communication Technologies in Tourism 2005: Proceedings of the International Conference in Innsbruck, Austria, 2005, New York: Springer , 2005, s. 57-66Konferensbidrag (Refereegranskat)
  • 75.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Eybl, Alexander
    Flöck, Andreas
    Online Auctions for selling accommodation packages: A Readiness-Intensity-Impact Analysis2014Ingår i: Information and Communication Technologies in Tourism 2014: Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014 / [ed] Xiang, Zheng, Tussyadiah, Iis, New York: Springer, 2014, s. 813-826Konferensbidrag (Refereegranskat)
  • 76.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    eTourism Competence Center Austria, Innsbruck, Austria.
    Eybl, Alexander
    Ulrich, Jürgen
    Selling Accommodation Packages in Online Auctions: The Case of eBay2008Ingår i: Information and Communication Technologies in Tourism 2008: Proceedings of the International Conference in Innsbruck, Austria, 2008 / [ed] O'Connor, Peter; Höpken, Wolfram; Gretzel, Ulrike, New York: Springer, 2008, s. 291-302Konferensbidrag (Refereegranskat)
    Abstract [en]

    In today’s e-business era online auctions emerged as highly effective distribution channels. As online auctions display both, low entry and exit barriers and vast coverage rates, they also augment distribution potentials of hotel companies. This paper identifies success factors that positively affect final prices obtained in online auctions for hotel room vouchers. Based on data of 814 auctions at eBay regression analyses were conducted to identify significant relationships between auction characteristics and the obtained final price. By drawing on these results, a prototypically implemented software agent for optimally listing accommodation packages in online auctions is presented.

  • 77.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    University of applied studies Ravensburg.
    Föger, Andreas
    University of Innsbruck.
    Kunz, Martin
    University of Innsbruck.
    E-Business Readiness, Intensity, and Impact: An Austrian Destination Management Organization Study2010Ingår i: Journal of Travel Research, ISSN 0047-2875, Vol. 49, nr 2, s. 165-178Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The majority of today’s information and communication technology (ICT) impact studies disregard infrastructural, organizational, and environmental factors typically responsible for successful e-business adoption and use. This article proposes an empirical approach that shows how the mentioned factors determine both e-business adoption and the impact of information and communication technologies. The research framework is based on E. Rogers’ Innovation Diffusion Theory and is tested with survey data gathered in the Austrian destination management organization sector. By referring to K. Zhu and K. L. Kraemer’s (2005) e-business impact model, the proposed approach explicates how the use of e-business applications may positively affect the performance of tourism organizations. Online survey data are analyzed through a linear structural equation modeling approach.

  • 78.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Föger, Andreas
    Kunz, Martin
    E-Business Readiness, Intensity, and Impact: An Austrian Destination Management Organization Study2010Ingår i: Journal of Travel Research, ISSN 0047-2875, E-ISSN 1552-6763, Vol. 49, nr 2, s. 165-178Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The majority of today’s information and communication technology (ICT) impact studies disregard infrastructural, organizational as well as environmental factors typically responsible for successful e-Business adoption and use. The paper proposes an empirical approach which shows how the mentioned factors determine both e-Business adoption as well as ICT impact. The research framework is based on Rogers’ Innovation Diffusion Theory (1995) and is tested with survey data gathered in the Austrian Destination Management Organization (DMO) sector. By referring to Zhu and Kraemer’s (2005) e-Business impact model the proposed approach explicates how the use of e-Business applications may positively affect the performance of tourism organizations. Online survey data are analysed through a linear structural equation modelling (SEM) approach

  • 79.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Applied Sciences Weingarten-Ravensburg.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    A Business Intelligence Application for Knowledge Generation in Tourism Destinations – A Case from Sweden2013Konferensbidrag (Refereegranskat)
  • 80.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Universtiy of Applied Sience, Weingarten-Ravensburg, Germany.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Applying Business Intelligence for Knowledge Generation in Tourism Destinations2016Ingår i: Big Data & Business Intelligence in the Travel & Tourism Industry / [ed] Matthias Fuchs & Wolfram Höpken, Mid Sweden University , 2016, s. 19-26Konferensbidrag (Refereegranskat)
  • 81.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Applying business intelligence for knowledge generation in tourism destinations: - A case study from Sweden2014Ingår i: Tourism and Leisure: Current issues and perspectives of development / [ed] H. Pechlaner and E. Smeral, Springer Gabler, 2014, s. 161-174Kapitel i bok, del av antologi (Refereegranskat)
  • 82.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Univ Appl Sci Ravensburg Weingarten, Weingarten, Germany.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Big data analytics for knowledge generation in tourism destinations: A case from Sweden2014Ingår i: Journal of Destination Marketing and Management, ISSN 2212-571X, Vol. 3, nr 4, s. 198-209Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper presents a knowledge infrastructure which has recently been implemented as a genuine novelty at the leading Swedish mountain tourism destination, Åre. By applying a Business Intelligence approach, the Destination Management Information System Åre (DMIS-Åre) drives knowledge creation and application as a precondition for organizational learning at tourism destinations. Schianetz, Kavanagh, and Lockington’s (2007) concept of the ‘Learning Tourism Destination’ and the ‘Knowledge Destination Framework’ introduced by Höpken, Fuchs, Keil, and Lexhagen (2011) build the theoretical fundament for the technical architecture of the presented Business Intelligence application.

    After having introduced the development process of indicators measuring destination performance as well as customer behaviour and experience, the paper highlights how DMIS-Åre can be used by tourism managers to gain new knowledge about customer-based destination processes focused on pre- and post-travel phases, like “Web-Navigation”, “Booking” and “Feedback”. After a concluding discussion about the various components building the prototypically implemented BI-based DMIS infrastructure with data from destination stakeholders, the agenda of future research is sketched. The agenda considers, for instance, the application of real-time Business Intelligence to gain real-time knowledge on tourists’ on-site behaviour at tourism destinations.

  • 83.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Business intelligence for destinations: Creating knowledge from social media2017Ingår i: Advances in social media for travel, tourism and hospitality: new perspectives, practice and cases / [ed] M. Sigala,U. Gretzel and E. Christou, Routledge, 2017, s. 290-310Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Due to an increasing number of online reviews in social media sites it has become vital for destinations, and businesses alike, to capture and regularly analyse these reviews to gain valuable new knowledge as input to managerial decision support. However, in practice, the possibility to manually extract and analyse the vast amount of available online reviews is fairly limited. Thus, the focus of this chapter is to highlight how knowledge from social media is utilized in the prototypically implemented destination management information system, DMIS-Åre. In order to extract and analyse user generated content from the social media platforms TripAdvisor.comand Booking.com a recently validated framework applying machine learning methods and a dictionary-based approach is presented.

  • 84.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Universtiy of applied research, Weingarten-Ravensburg, Germany.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Dynamic Need Fulfillment in a Collaborative Destination Environment2016Ingår i: Big Data & Business Intelligence in the Travel & Tourism Industry / [ed] Matthias Fuchs & Wolfram Höpken, Mid-Sweden University , 2016, s. 97-100Konferensbidrag (Refereegranskat)
  • 85. Fuchs, Matthias
    et al.
    Höpken, Wolfram
    Mirski, Peter
    Ainedter, Bernd
    Lembacher, Andreas
    e-Tourism Curricula Development in Tyrol: A Preliminary Report2006Ingår i: 3rd China Tourism Forum, 2006Konferensbidrag (Refereegranskat)
  • 86.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Mirski, Peter
    Ainedter, Bernd
    Lembacher, Andreas
    eTourism Curriculum Development: A Destination Management Organisation Perspective2007Ingår i: Information and Communication Technologies in Tourism, in Ljubljana, Slovenia, 2007 / [ed] Sigala, Marianna; Mich, Luisa; Murphy, Jamie, Vienna, New York: Springer, 2007, s. 523-535Konferensbidrag (Refereegranskat)
    Abstract [en]

    The paper is presenting recent result from an information and communication technology (ICT) curriculum development project for the tourism industry, called etCurriculum. After specifying the objectives of the project the various development steps of a curriculum prototype are discussed. Based on Porter and Millar’s (1985) value chain model the specific (re-)qualification requirements of local tourism organisations in the knowledge field of ICT have been recorded by interviewing a representative number of destination management organisation employees. The curriculum prototype was adapted based on these results.

  • 87.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Rasinger, Jörg
    Behavioural Intention to use mobile information services in tourism: The case of the tourist guide Dolomiti SuperSki2011Ingår i: Information Technology and Tourism, ISSN 1098-3058, Vol. 13, nr 4, s. 285-307Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Mobile information services show great potential both as an on-site information source for customers and as a communication and distribution channel for tourism providers. Although in nontourism domains the adoption rate of using mobile technologies has been growing exponentially, comparable figures are only moderate in travel and tourism. Moreover, relatively little research has been conducted to understand travelers' behavioral intention to use mobile technologies. thus, the article proposes a technology acceptance model which is especially designed for mobile information services in the tourism domain. the model is an extension of the Unified theory of Acceptance and Use of technology, and is empirically tested through laboratory-based usage data obtained from users evaluating a mobile tourist guide developed for the ski resort DolomitiSuperski. Structural equation modeling (SeM) revealed that hedonic quality and social influence are main drivers of the behavioral intention to use mobile technologies in tourism, while monetary transparency and price fairness emerged as major usage barriers.

  • 88.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Senfter, Herwig
    The Tourist Guide DolomitSupers ki.Mobi: Implementation Framework, Usage patterns and Evalutative Results2008Ingår i: Consumer Behaviour in Tourism Symposium 2008, Competence Centre in Tourism Management and Tourism Economics (TOMTE) at the Free University of Bolzano / [ed] Bosnjak M., 2008Konferensbidrag (Refereegranskat)
  • 89.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Zanker, Markus
    Beer, Thomas
    Context-based adaptation of mobile applications in tourism2010Ingår i: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 12, nr 2, s. 175-195Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Mobile guides (based on PDAs, smart phones, or mobile phones) play an increasingly important role in tourism, giving tourists ubiquitous access to relevant information especially during their trip. Due to a more difficult access to mobile applications in a ubiquitous usage environment, based on time constraints, lighting conditions, bandwidth, etc., user acceptance of mobile applications strongly depends on the application adaptation to the concrete usage context. This article presents a framework for mobile applications in tourism, enabling a flexible implementation of adaptive, context-aware tourism applications. The framework especially provides approaches for user interface adaptation, content adaptation (recommendation), and interaction modality adaptation. The framework has been prototypically instantiated and evaluated in two different application scenarios, a city guide for the city of Innsbruck and a skiing guide for the ski resort DolomitiSuperski. Both application scenarios showed high usage rates and customer satisfaction and proved the applicability and effectiveness of the presented approach for developing adaptive mobile tourism applications.

  • 90.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Ioannides, Dimitri
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Fredman, Peter
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Development and Implementation of a Post-Graduate Programme in Tourism Studies: A Swedish Experience-Based Report2012Konferensbidrag (Refereegranskat)
  • 91.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Kronenberg, Kai
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Kühne, Sven
    Rieder, Bernd
    Human-Resource-Management as Driver behind Employee Satisfaction and Organisational Performance: A Causal Analysis from the Tyrolean Hotel Sector2016Ingår i: Inkluderande och hållbart arbetsliv: Book of abstracts – FALF 2016, 2016Konferensbidrag (Refereegranskat)
  • 92.
    Fuchs, Matthias
    et al.
    University of Innsbruck.
    Lehmann, Ph
    Höpken, Wolfram
    Wöckl, J
    Destination Website Evaluation using Technology Acceptance Models2006Ingår i: Travel Distribution Summit, Europe - Research Conference @ EyeforTravel 2006, Edinburgh: Axon Imprint , 2006, s. 87-100Konferensbidrag (Refereegranskat)
  • 93.
    Fuchs, Matthias
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, MariaMittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.Höpken, WolframUniverstiy of Applied Sience, Weingarten-Ravensburg, Germany.
    Proceedings of the IFITTtalk@Östersund Workshop on Big Data & Business Intelligence in the Travel & Tourism Industry2016Proceedings (redaktörskap) (Refereegranskat)
  • 94. Fuchs, Matthias
    et al.
    Mathies, Ch.
    Informationstechnologie als Quelle von Innovation2005Ingår i: Erfolg durch Innovation: Perspektiven für den Tourismus- und Dienstleistungssektor / [ed] Pechlaner, H., Tschurtschenthaler, P., Peters, M., Pikkemaat, B. & Fuchs, M., Wiesbaden: Deutscher Universitätsverlag, Gabler , 2005, s. 293-308Kapitel i bok, del av antologi (Refereegranskat)
  • 95. Fuchs, Matthias
    et al.
    Peters, M
    Weiermair, K
    Tourism Sustainability through Destination Benchmarking Indicator Systems: The Case of Alpine Tourism2002Ingår i: Tourism Recreation Resarch, ISSN 0250-8281, E-ISSN 2320-0308, Vol. 27, nr 2Artikel i tidskrift (Refereegranskat)
  • 96.
    Fuchs, Matthias
    et al.
    University of Innsbruck.
    Peters, Mike
    University of Innsbruck.
    Die Bedeutung von Schutz und Sicherheit im Tourismus: Implikationen für alpine Destinationen2004Ingår i: Risiko und Gefahr im Tourismus: Erfolgreicher Umgang mit Krisen und Strukturbrüchen / [ed] Pechlaner, H. & Glaesser, D., Berlin: Erich Schmidt Verlag, 2004, s. 155-171Kapitel i bok, del av antologi (Refereegranskat)
  • 97. Fuchs, Matthias
    et al.
    Peters, Mike
    University of Innsbruck.
    Efficiency Benchmarking: Lessons to be learnt for Entrepreneurship Research2003Ingår i: Conference Proceedings, ASEA UniNet Workshop Series, Bangkok, Thailand, 2003Konferensbidrag (Refereegranskat)
  • 98. Fuchs, Matthias
    et al.
    Peters, Mike
    University of Innsbruck.
    New Developments in Destination Benchmarking: An Efficiency Approach2002Ingår i: The Measurement, Control and Management of Environmental Quality for Tourism, 2002Konferensbidrag (Refereegranskat)
  • 99. Fuchs, Matthias
    et al.
    Peters, Mike
    Pikkemaat, Birgit
    Weiermair, Klaus
    Tourismus in den Alpen: internationale Beiträge aus Forschung und Praxis1999Bok (Refereegranskat)
  • 100. Fuchs, Matthias
    et al.
    Pikkemaat, B.
    Destination Image Analysis: A Cross-Cultural Segmentation Approach2004Ingår i: Tourism: State of the Art II, 2004, s. 127-148Konferensbidrag (Refereegranskat)
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