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  • 151.
    Kolas, Nina
    et al.
    University of Ravensburg-Weingarten.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Information gathering by ubiquitous services for CRM in tourism destinations: an explorative study from Sweden2015Ingår i: Information and Communication Technologies in Tourism 2015: Proceedings of the ENTER Conference 2015, Springer-Verlag New York, 2015, s. 73-86Konferensbidrag (Refereegranskat)
  • 152.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    A dynamic perspective on tourism economic impacts: A regional Input-Output analysis for Jämtland – Sweden2017Ingår i: Travel and Tourism Research Association (TTRA) Conference, European Chapter, Angers, France, 25-28 April, 2017Konferensbidrag (Refereegranskat)
  • 153.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    A multi-period perspective on tourism’s economic contribution : A regional input-output analysis for Sweden2018Ingår i: Tourism Review, ISSN 1660-5373, E-ISSN 1759-8451, Vol. 73, nr 1, s. 94-110Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: Previous studies on tourism input-output (IO) primarily focus on a single year’s snapshot or utilize outdated IO coefficients. The purpose of this paper is to analyze the multi-period development of regional tourism capacities and its influence on the magnitude of the industry’s regional economic contribution. The paper highlights the importance of applying up-to-date IO coefficients to avoid estimation bias typically found in previous studies on tourism’s economic contribution.

    Design/methodology/approach: For the period 2008-2014, national IO tables are regionalized to estimate direct and indirect economic effects for output, employment, income and other value-added effects. A comparison of Leontief inverse matrices is conducted to quantify estimation bias when using outdated models for analyzing tourism’s economic contribution.

    Findings: On the one hand, economic linkages strengthened, especially for labour-intensive sectors. On the other hand, sectoral recessions in 2012 and 2014 led to an economy-wide decline of indirect effects, although tourists’ consumption was still increasing. Finally, estimation bias observed after applying an outdated IO model is quantified by approximately US$4.1m output, 986 jobs full-time equivalents, US$24.8m income and US$14.8m other value-added effects.

    Research limitations/implications: Prevailing assumptions on IO modelling and regionalization techniques aim for more precise survey-based approaches and computable general equilibrium models to incorporate net changes in economic output. Results should be cross-validated by means of qualitative interviews with industry representatives.

    Practical implications: Additional costs for generating IO tables on an annual base clearly pay off when considering the improved accuracy of estimates on tourism’s economic contribution.

    Originality/value: This study shows that tourism IO studies should apply up-to-date IO models when estimating the industry’s economic contribution. It provides evidence that applying outdated models involve the risk of estimation biases, because annual changes of multipliers substantially influence the magnitude of effects.

  • 154.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Economic Impact of Tourism: The process of research design for the Jämtland Region2014Konferensbidrag (Övrigt vetenskapligt)
  • 155.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Socio-economic effects of tourism: An occupation-based modelling approach from Sweden2019Ingår i: BOOK OF ABSTRACTS: Critical tourism studies, 2019Konferensbidrag (Refereegranskat)
    Abstract [en]

    Planners and developers in regions showing touristic activities are typically interested in measuring the economic impact of tourism (Dwyer et al. 2004; Klijs et al. 2012; Kim & Kim 2015). However, even ‘advanced’ economic impact models neglect major societal dimensions, such as income equality or the type and quality of occupations in the various tourism-related sectors (Mazumder et al. 2012; Kronenberg et al. 2018). While neo-classic economics is still representing the dominant paradigm (Dobusch & Kapeller 2009), economic impact models ‘fulfill’ their purpose in incorporating the assumptions of mainstream economics and in focusing on macro-level indicators related to economic growth (Elsner 2017). However, a growing body of literature starts criticizing mainstream economics’ modelling assumptions and its narrow view of ‘monetary reductionism’, thus hampering advanced approaches able to consider socio-economic effects (Söderbaum 2017). In their seminal paper on the Social Region, Moulaert & Nussbaumer (2005) argue that the focus of regional development theories should turn away from market competition towards concepts that effectively incorporate dimensions of a region’s social, political, cultural and community development. By doing so, the authors highlight various forms of inequality that typically impede the path towards the Social Region (ibid, 2005b).

    Behind this background, the aim of this study is to propose a new approach that allows the measurement of tourism impact from a broader socio-economic perspective. In order to overcome the predominant growth focus, the study of tourism’s socio-economic impact comprises a macro as well as a meso level analysis and utilizes a mixed-method approach (Dopfer et al. 2004). More concretely, the macro level analysis of tourism’s socio-economic impact, first, includes the regionalization of the national Input-Output model to estimate primary and secondary employment and income effects for the Swedish region of Jämtland (Flegg & Tohmo 2011). In contrast to typical economic impact studies in tourism (Mazumder et al. 2012) and in order to estimate employment and income effects for various occupational domains individually and within various tourism-related sub-sectors, we extend the analysis by applying the occupation-based modelling (OBM) approach (Daniels et al. 2004). This approach allows estimating income inequalities and its variations over time (in our case from 2008 to 2015) for major tourism sectors, expressed by Gini coefficients and Lorenz curves, respectively (Lee & Kang 1998). Findings highlight that the incomes in the accommodation & food sector fall below the regional average - the lowest among all tourism-related industries. Interestingly, compared to others sectors (e.g. recreation & entertainment, retail), income inequality within this sector is relatively low (i.e. Gini coefficient = 0.15). However, growing coefficients are pointing at a negative trend over time: Between 2008 and 2013, the income of the top 15% earning occupations increased by 8%, while income of the bottom 15% earning occupations grew only by 1%. The latter occupations comprise seasonal workers, cleaning personal and kitchen assistants. We further analyze and critically discuss occupational developments and related income distributions (i.e. Gini coefficient trends) for major tourism-related sub-sectors of the Swedish region of Jämtland.

    The second part of the analysis relates to the meso-level (Dopfer et al. 2004). A series of qualitative interviews with major regional industry and policy representatives (e.g. labor unions, hotel association, etc.) helped identifying potential reasons for variations in occupation and income developments in tourism. Findings show that large parts of low income workers stay in their job for only a short time, implying that newly employed workers are continuously hired at low (i.e. entry-level) wages. Furthermore, because of their expected short-term employment, tourism workers consider union memberships as unnecessary (Kjellberg 2017). Interestingly, the interviews helped identify also promising career opportunities showing steadily increasing income levels. These jobs, however, require higher educational profiles. Like in other branches, only higher education levels seem to overcome the low-income situation in tourism. To conclude, the interviewed industry-representatives perceived the proposed approach of occupation-based modelling and its related findings from measuring income inequalities particularly well. This gives reason for hope that in tourism regions new methods of socio-economic impact analysis will be implemented and institutionalized in the future. 

  • 156.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Salman, Khalik
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för ekonomivetenskap och juridik.
    Economic Effects of Advertising: A Swedish Destination Study of International Tourists2013Konferensbidrag (Refereegranskat)
  • 157.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Salman, Khalik
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för ekonomivetenskap och juridik.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Business Informatics Group, University of Applied Sciences Ravensburg-Weingarten, Doggenried Str., DE-88250 Weingarten, Germany .
    Economic effects of advertising expenditures – a Swedish destination study of international tourists2016Ingår i: Scandinavian Journal of Hospitality and Tourism, ISSN 1502-2250, E-ISSN 1502-2269, Vol. 16, nr 4, s. 352-374Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study estimates the effects of advertising on internationaltourism demand for the leading Swedish mountain destination Åre. In contrast to previous studies, which primarily focus ontourism demand at a national or sectorial level, this research isconducted at the destination level. The study considers pricelevels at tourism destinations and tourists’ income asdeterminants for tourism demand. However, following advertisingtheories and previous research, the dominance of the marketpower function (i.e. product differentiation) and the informationfunction (i.e. market transparency) are identified as major codeterminantsfor international tourism demand. Demand elasticitycoefficients are empirically estimated for the origin countriesNorway, Finland, the Russian Federation, Denmark and the UK.Findings show that advertising is a significant driver of tourismdemand from Norway, the UK and Russia. Interestingly, incomeand tourism price levels are less significant drivers of demand inall analysed origin markets.

  • 158.
    Kronenberg, Kai
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Ekonomiska spridningseffekter inom turism: Forskningsöversikt och praktiska metoder,2014Rapport (Övrigt vetenskapligt)
  • 159. Kuttainen, Christer
    et al.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Social media monitoring and analysis in tourism2012Ingår i: Proceedings of the 2nd Advances in hospitality and tourism marketing & management conference, 2012Konferensbidrag (Refereegranskat)
  • 160.
    Laven, Daniel
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Chekalina, Tatiana
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Margaryan, Lusine
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för ekonomi, geografi, juridik och turism.
    Varley, Peter
    Taylor, Steve
    Building the slow adventure brand in the northern periphery2019Ingår i: The Nordic Wave in Place Branding: Poetics, Practices, Politics / [ed] Cecilia Cassinger, Andrea Lucarelli and Szilvia Gyimóthy, Edward Elgar Publishing, 2019, s. 76-90Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    This chapter introduces the SAINT project and the slow adventure concept. The core pillars of the ‘slow adventure’ brand include elements such as human-powered slow journeys, inspiring connectedness with nature, wildlife watching opportunities, nature interpretation, local, wild or slow food as well as the honing of outdoor skills. These core pillars (or themes) are highly relevant to small and medium-sized enterprises (SMEs) involved in the SAINT project and constitute the essence of ‘slow adventure’ as a product concept. Typical nature-based activities available across the project area include expeditions into nature, overnight stays combined with nature experiences, wildlife viewing, hiking, recreational kayaking, canoeing and rowing, outdoor photography, as well as slow cooking and foraging. Most importantly, the ‘slow adventure’ product concept shapes the marketing message of the transnational cluster and brand, which companies can use to develop their product and reach the market. The chapter concludes by discussing the implications of these marketing and cluster activities within the Nordic tourism context.

  • 161. Law, Rob
    et al.
    Fuchs, MatthiasMittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.Ricci, Francesco
    Information and Communication Technologies in Tourism 2011: Proceedings of the International Conference in Innsbruck, Austria, January 26–28, 20112011Proceedings (redaktörskap) (Övrigt vetenskapligt)
  • 162.
    Lexhagen, Maria
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Eriksson, Lars-Börje
    Razormind AB.
    Olausson, Fredrik
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Defining tasks and creating financial innovations: Challenges of a Swedish local DMO2014Konferensbidrag (Refereegranskat)
  • 163.
    Lexhagen, Maria
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Kuttainen, Christer
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Destination talk in social media: a content analysis for innovation2012Ingår i: Proceedings of the 2nd Advances in hospitality and tourism marketing & management conference, 2012Konferensbidrag (Refereegranskat)
  • 164.
    Mariani, Marcello
    et al.
    University of Reading, Berks, England.
    Baggio, Rodolfo
    Bocconi University, Italy; Tomsk Polytechnic University, Tomsk, Russia.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Höpken, Wolfram
    Universtiy of Applied Sience, Weingarten-Ravensburg, Germany.
    Business intelligence and big data in hospitality and tourism: A systematic literature review2018Ingår i: International Journal of Contemporary Hospitality Management, ISSN 0959-6119, E-ISSN 1757-1049, Vol. 30, nr 12, s. 3514-3554Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    This paper aims to examine the extent to which Business Intelligence and Big Data feature within academic research in hospitality and tourism published until 2016, by identifying research gaps and future developments and designing an agenda for future research.

    Design/methodology/approach

    The study consists of a systematic quantitative literature review of academic articles indexed on the Scopus and Web of Science databases. The articles were reviewed based on the following features: research topic; conceptual and theoretical characterization; sources of data; type of data and size; data collection methods; data analysis techniques; and data reporting and visualization.

    Findings

    Findings indicate an increase in hospitality and tourism management literature applying analytical techniques to large quantities of data. However, this research field is fairly fragmented in scope and limited in methodologies and displays several gaps. A conceptual framework that helps to identify critical business problems and links the domains of business intelligence and big data to tourism and hospitality management and development is missing. Moreover, epistemological dilemmas and consequences for theory development of big data-driven knowledge are still a terra incognita. Last, despite calls for more integration of management and data science, cross-disciplinary collaborations with computer and data scientists are rather episodic and related to specific types of work and research.

    Research limitations/implications

    This work is based on academic articles published before 2017; hence, scientific outputs published after the moment of writing have not been included. A rich research agenda is designed.

    Originality/value

    This study contributes to explore in depth and systematically to what extent hospitality and tourism scholars are aware of and working intendedly on business intelligence and big data. To the best of the authors’ knowledge, it is the first systematic literature review within hospitality and tourism research dealing with business intelligence and big data.

  • 165. Matzler, Kurt
    et al.
    Fuchs, Matthias
    Binder, Hans Jörg
    Leihs, Helmuth
    Asymmetrische Effekte bei der Entstehung von Kundenzufriedenheit: Konsequenzen für die Importance Performance-Analyse2005Ingår i: Zeitschrift für Betriebswirtschaft, ISSN 0044-2372, Vol. 75, s. 299-317Artikel i tidskrift (Refereegranskat)
  • 166.
    Matzler, Kurt
    et al.
    University of Klagenfurt , Austria.
    Fuchs, Matthias
    University of Innsbruck , Austria.
    Schubert, Astrid
    University of Innsbruck , Austria.
    Employee satisfaction: does Kano's model apply?2004Ingår i: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 15, nr 9-10, s. 1179-1198Artikel i tidskrift (Refereegranskat)
  • 167.
    Menner, Thomas
    et al.
    University of Weingarten-Ravensburg.
    Höpken, Wolfram
    University of Weingarten-Ravensburg.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Topic detection – identifying relevant topics in tourism reviews2016Ingår i: Information and Communication Technologies in Tourism 2016: Proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016 / [ed] A. Inversini, R. Schegg, Springer-Verlag New York, 2016, s. 411-423Konferensbidrag (Refereegranskat)
    Abstract [en]

    In the past few years, user generated content (UGC) has been taking an increasingly important role in tourism. Traveller’s experiences and opinions about destinations and tourism services support potential customers in their booking decisions. Sentiments can be extracted automatically from UGC and be used as valuable input for managerial decisions. An important subtask of sentiment analysis is the task of topic detection, thus, identifying the topics or product features, like room, service, or food & drink in case of hotel reviews, the review is about. The paper presents an overall approach for extracting topics from touristic UGC, making use of different data mining techniques. The applied data mining techniques are compared and evaluated on the base of hotel reviews regarding the Swedish mountain tourism destination Åre.

  • 168.
    Meyer, Volker
    et al.
    University of Ravensburg-Weingarten.
    Höpken, Wolfram
    University of Ravensburg-Weingarten.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Integration of data mining results into multi-dimensional data models2015Ingår i: Information and Communication Technologies in Tourism 2015 : Proceedings of the ENTER Conference 3-6 February 2015 (Lugano, Switzerland), Springer-Verlag New York, 2015, s. 155-168Konferensbidrag (Refereegranskat)
  • 169. Pechlaner, Harald
    et al.
    Fuchs, Matthias
    Towards new skill requirements for destination organizations: An exploratory study2002Ingår i: Tourism Analysis, ISSN 1083-5423, E-ISSN 1943-3999, Vol. 7, nr 1, s. 43-53Artikel i tidskrift (Refereegranskat)
  • 170. Pechlaner, Harald
    et al.
    Tschurtschenthaler, Paul
    Peters, Mike
    Pikkemaat, Birgit
    Fuchs, Matthias
    Erfolg durch Innovation: Perspektiven für den Tourismus-und Dienstleistungssektor2005Bok (Refereegranskat)
  • 171.
    Peters, Mike
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    University of Innsbruck.
    Kreieren neue Märkte, neue Unternehmer?: Ausprägungen des Unternehmertums in der Tourismus-und Freizeitindustrie2006Ingår i: Postmoderne Freizeitstile und Freizeiträume: Neue Angebote im Tourismus / [ed] Reuber, P. & Schnell, P., Berlin: Erich Schmidt Verlag, 2006, s. 91-107Kapitel i bok, del av antologi (Refereegranskat)
  • 172. Piazolo, Felix
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Promberger, Kurt
    Intelligent Local based Information: The EURO 2008 experience from Innsbruck2009Ingår i: ECM European Cities Meeting conference: Events & Meetings in the City, Göteborg, Sweden, June 17-20, 2009 / [ed] Mia Larson and Sanja Vujicic, Gothenburg: School of Business & Law, University of Gothenburg , 2009, s. 43-68Konferensbidrag (Refereegranskat)
    Abstract [en]

    Exemplarily for the EURO2008TM host city of Innsbruck (Tyrol), the paper presents a newly developed system for providing intelligent local-based information (ILBI)* to support visitor management during mega sport events. An active 868-869 MHz radio frequency identification (RFID) system allows for real-time localization and a rule engine matches user location and preferences, weather conditions, time and other parameters before customized SMS are sent (i.e. pushed) to event visitors. Triggered by individual movement patterns of almost 420 event visitors nearly 4,000 SMS were sent during the EURO2008TM. Additionally, over 12,000 tracking data were generated, thereby allowing the analysis of interesting movement patterns of event visitors. Finally, most frequently triggered, thus, most relevant event information and corresponding cross-selling potentials are identified.

  • 173. Pitman, Arthur
    et al.
    Zanker, Markus
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Web Usage Mining in Tourism: A Query Term Analysis and Clustering Approach2010Ingår i: Information and Communication Technologies in Tourism 2010 / [ed] Gretzel, U, Law, R., Fuchs, M., Springer, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    According to current research, one of the most promising applications for web usage mining (WUM) is in identifying homogenous user subgroups (Liu, 2008). This paper presents a prototypical workflow and tools for analyzing user sessions to extract business intelligence hidden in web log data. By considering a leading Swedish destination gateway, we demonstrate how query term analysis in combination with session clustering can be utilized to effectively explore the information needs of website users. The system thus overcomes many of the limitations of typical web site analysis tools that only offer general statistics and ignore the opportunities offered by unsupervised learning techniques.

  • 174. Rasinger, J.
    et al.
    Tuta, M.
    Fuchs, Matthias
    University of Innsbruck.
    Höpken, Wolfram
    A Customer Based Approach to discover Accepted Mobile Information Services in Tourism2006Ingår i: Travel Distribution Summit, Europe - Research Conference @ EyeforTravel 2006 / [ed] Frew, A., Edinburgh: Axon Imprint , 2006, s. 31-46Konferensbidrag (Refereegranskat)
  • 175. Rasinger, Jörg
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Beer, Thomas
    Building a Mobile Tourist Guide based on Tourists’ On-Site Information Needs2009Ingår i: Tourism Analysis, ISSN 1083-5423, E-ISSN 1943-3999, Vol. 14, nr 4, s. 483-502Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Mobile information services are gradually supplementing and may in the future even replace traditional information sources to support tourists during on-site stay. The scope of the paper is to identify already in the pre-prototype phase types and functionalities of mobile information services which are most relevant to tourists during their urban destination stay (Davis & Venkatesh, 2004). For this aim a user-centred approach using, both, focus groups and expert surveys is proposed. In addition, multiple regression based on acceptance data gathered from 705 tourists allow the deduction of potentially accepted mobile information services targeted to the specific destination use. Finally, by drawing on these results, both, the architectural framework as well as the various building and implementation steps of a mobile tourist guide called innsbruck.mobile are discussed

  • 176. Rasinger, Jörg
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Beer, Thomas
    Information Search with Mobile Tourist Guides - A Survey of Usage Intention. In: Information Technology and Tourism2007Ingår i: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 9, nr 3/4, s. 177-194Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    As mobile tourist guides show huge potentials to support tourists’ information search, executives need to know which mobile systems characterized by which specific functionalities should be provided. The paper proposes an empirical approach combining qualitative and quantitative methods to deduce both, product definition and product marketing information related to mobile tourist guides, respectively. First, a methodology-mix combining qualitative (i.e. explorative survey, focus group interviews) and quantitative techniques (i.e. pilot study, expert interviews) responds to the question ‘Which services should be developed?’ Secondly, again in the pre-prototype phase and based on survey data (N = 705) ideal functionality compositions for promising tourist guides are deduced with regression analysis. Finally, based on technology acceptance theory (Venkatesh et al., 2003a) customer prejudices towards mobile tourist guides are identified. The obtained results support hypotheses indicating strong performance expectations and pronounced effort expectancies towards the deduced concepts designed to support information search by means of mobile tourist guides

  • 177.
    Salman, A. Khalik
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för ekonomivetenskap och juridik.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Zampatti, Davide
    Faculty of Economics, University of Brescia, Brescia, Italy.
    Assessing Risk Factors Of Business Failure In The Manufacturing Sector: A Count Data Approach From Sweden2015Ingår i: International Journal of Economics, Commerce and Management, ISSN 2348-0386, Vol. III, nr 9, s. 42-62Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Abstract

    The paper investigates risk factors of business failure of small-sized manufacturing firms in Sweden. Traditionally, linear models are applied to estimate the influence of risk factors on business failure by using continuous data. By contrast, in this study a count data approach is employed to deduce consistent Poisson, Quasi-Poisson, and Negative-Binomial estimators by using bankruptcy count data of small-sized Swedish manufacturing firms. Findings confirm that interest and exchange rates are significant determinants of business failure. Moreover, we found that openness is a determinant of business success. Our main finding highlights the role of business productivity, which turned out to be the main risk factor of business failure.

  • 178. Schmunk, Sergej
    et al.
    Höpken, Wolfram
    University of Applied Sciences Ravensburg-Weingarten.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Lexhagen, Maria
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för turismvetenskap och geografi.
    Sentiment analysis: Extracting decision-relevant knowledge from UGC2014Ingår i: Information and Communication Technologies in Tourism 2014: Proceedings of the International Conference in Dublin, Ireland, January 21-24, 2014, New York: Springer, 2014, s. 253-265Konferensbidrag (Refereegranskat)
  • 179. Scholochow, Christina
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    ICT Efficiency and Effectiveness in the Hotel Sector: A Three Stage DEA Approach2010Ingår i: Information and Communication Technologies in Tourism 2010 / [ed] Gretzel, U, Law, R., Fuchs, M, New York: Springer, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    A data envelopment analysis model is presented to investigate information and communication technology’s (ICT) efficiency and effectiveness in the Austrian hotel sector. The proposed three-stage procedure allows to evaluate both, allocative efficiency of expenses devoted to ICTS, the effectiveness of ICTS to maximise the level of output, and finally, to validate the model by relating total output to total input. In order to obtain a most comprehensive picture subjective assessments about adoption conditions and efficiency gains induced by ICTS are additionally considered. Data is gathered via online surveys in 2008 by addressing the managers of 3,600 Austrian hotels. Results show that the impact of ICTS on productivity gains is positive and significant. However, results also suggest that intermediate ICT adopters show lowest allocative efficiency compared to heavy and weak ICT adopters. Similarly, ICTS’ effectiveness in generating hotel revenues is proved only for heavy and weak ICT adopters.

  • 180. Sidali, Katia L.
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Spiller, Achim
    The Effect of E-Reviews on Consumer Behaviour: An Explorative Study from Agro Tourism2012Ingår i: Social Media in Travel, Tourism and Hospitality: Theory, Practices and Cases / [ed] Sigala, M., Gretzel, U. and Vangelis, R., Surrey: Ashgate, 2012, s. 239-253Kapitel i bok, del av antologi (Refereegranskat)
  • 181. Smeral, E
    et al.
    Weber, AAuer, WFuchs, MatthiasPeters, M
    Future Trends in International Tourism: The Leisure and Information Society at the Threshold to the 21st Century1998Samlingsverk (redaktörskap) (Refereegranskat)
  • 182.
    Svensson, Bo
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Bodén, Bosse
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Turismens betydelse: Litteraturöversikt över forskning kring destinationsutveckling2012Rapport (Övrigt vetenskapligt)
  • 183. Weiermair, K
    et al.
    Fuchs, Matthias
    Architektur im Tourismus oder Tourismus der Architektur?2003Ingår i: Jahrbuch 2002/2003 Schweizerische Tourismuswirtschaft / [ed] Bieger, Th. & Laesser Ch., St. Gallen: Universität St. Gallen , 2003, s. 271-293Kapitel i bok, del av antologi (Refereegranskat)
  • 184. Weiermair, K
    et al.
    Fuchs, Matthias
    Studies in Tourism and Service Economics: Labour Force Development ITD-series1998Samlingsverk (redaktörskap) (Refereegranskat)
  • 185.
    Weiermair, Klaus
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    Limits and Possibilities of Tourist Satisfaction Research2003Konferensbidrag (Refereegranskat)
  • 186. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    Measuring tourist judgment on service quality1999Ingår i: Annals of Tourism Research, ISSN 0160-7383, E-ISSN 1873-7722, Vol. 26, nr 4, s. 1004-1021Artikel i tidskrift (Refereegranskat)
  • 187. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    On the Use and Usefulness of Economics in Tourism: A Critical Survey1998Ingår i: International Journal of Development Planning Literature, ISSN 0970-3608, Vol. 13, nr 3, s. 255-273Artikel i tidskrift (Refereegranskat)
  • 188.
    Weiermair, Klaus
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    University of Innsbruck.
    On the Use and Usefulness of Economics in Tourism: A Critical Survey1999Ingår i: Current State of Economic Science / [ed] Shri Bhagwan Dahiya, Rohtak, India: Maharshi Dayanand University , 1999, s. 2855-2873Kapitel i bok, del av antologi (Refereegranskat)
  • 189. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Productivity Differentials across tourist destinations: A theoretical - empirical analyis2007Ingår i: Productivity in Tourism: Fundamentals and Concepts for achieving Growth and Competitiveness / [ed] Keller, P. & Bieger, Th., Berlin: Erich Schmidt , 2007, s. 41-51Konferensbidrag (Refereegranskat)
    Abstract [en]

    After a brief discussion of the major determinants of productivity enhancement factors in tourism a Data Envelopment Analysis (DEA) based model is presented which allows partial insights into total factor productivity for tourist destinations. The proposed model will be empirically tested using cross sectional data stemming from 2004 pertaining to 64 Tyrolean winter sport destinations. Both, productivity improvement recommendations for non-efficient destinations as well as emerging productivity differentials across tourist destinations are thereupon discussed. The paper concludes by giving recommendations for future research.

  • 190.
    Weiermair, Klaus
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    University of Innsbruck.
    Productivity differentials across tourist destinations: A theoretical empirical analysis2007Ingår i: Productivity in Tourism: Fundamentals and Concepts for Achieving Growth and Competitiveness / [ed] Keller, P. & Bieger, Th., Berlin: Erich Schmidt Verlag, 2007, s. 41-54Kapitel i bok, del av antologi (Refereegranskat)
  • 191. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    Quality Dimensions in Alpine Tourism and their Assessment by Tourists and Tourism Entrepreneurs1998Ingår i: Management of Service Activities: A Multidisciplinary Approach, 1998, s. 840-859Konferensbidrag (Refereegranskat)
  • 192. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    Structural Labour Market Imbalances: The Case of the Tourism Industry1996Ingår i: Vol. 2 - Work, Unemployment and Need: Theory, Evidence, Policies, 1996, s. 2-28Konferensbidrag (Refereegranskat)
  • 193. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    The Effect of Cultural Distance on perceived Service Quality Gaps in Alpine Tourism: Implications for Information Technology based Intercultural Communications Strategies1999Ingår i: Service Management in the 21st Century: Integrating Technology and People, Boston: Omnipress, Bentley College , 1999, s. 127-132Konferensbidrag (Refereegranskat)
  • 194.
    Weiermair, Klaus
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    University of Innsbruck.
    The impact of cultural distance on perceived service quality gaps: the case of alpine tourism2000Ingår i: Journal of Quality Assurance in Hospitality & Tourism, ISSN 1528-008X, E-ISSN 1528-0098, Vol. 1, nr 2, s. 59-75Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The data base of previously published research which tested a SERVQUAL-Gap model for tourists' judgments with respect to service quality for seven different quality dimensions and seven different vacation activities in alpine tourism (Weiermair and Fuchs 1999, Fuchs and Weiermair 1998) is used to explore the potential impact of tourists' cultural belonging upon their judgment regarding the overall and partial service quality experience in different settings of tourism activities. Using respondents' characteristics with respect to their country of residence and past vacation experience in alpine skiing the paper attempts to construct a proxy for cultural distance which subsequently is tested for its impact upon service quality judgments of tourists. A bifurcation hypothesis is proposed and used, whereby tourists from very distant cultures either display high tolerance levels for “exotic” or non-familiar service quality, thus yielding high quality judgment scores or alternatively, cultural distance is associated with higher transaction costs of the tourism experience resulting in significantly lower quality judgment scores. The presence of a matrix of 49 separate service quality scores allowed to differentiate the cultural impact hypothesis with respect to different service quality settings. The paper provides some tentative conclusions which have important ramification regarding the question of product development and the management and/or control of service quality for culturally different tourist segments.

  • 195. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    The Impact of Cultural Distance on Perceived Service Quality: The Case of Alpine Tourism1999Ingår i: Quality Management in Services, European Institute for Advanced Studies in Management (EIASM), Göteborg, 1999, s. 3-21Konferensbidrag (Refereegranskat)
  • 196.
    Weiermair, Klaus
    et al.
    University of Innsbruck.
    Fuchs, Matthias
    University of Innsbruck.
    Zur Interdependenz von Markt- und Ressourcenansatz: Tourismusmanagement zwischen gesellschaftlicher Verantwortung und dem Diktat des Marktes2003Ingår i: Werte schaffen: Perspektiven einer stakeholderorientierten Unternehmensführung / [ed] Matzler, K., Pechlaner, H. & Renzl, B., Wiesbaden: Gabler Verlag , 2003, s. 165-185Kapitel i bok, del av antologi (Refereegranskat)
  • 197. Weiermair, Klaus
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Peters, M
    Cross-border Franchising - Facts or Fancy?2001Ingår i: Conférence Internationale sur Le Management des Services, 2001, s. 457-468Konferensbidrag (Refereegranskat)
  • 198. Zanker, M
    et al.
    Höpken, W
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Exploiting Feedback from Users of Innsbruck mobile for Personalization2011Ingår i: Information and Communication Technologies in Tourism 2011 / [ed] Law, R., Fuchs, M. & Ricci, F., New York: Springer, 2011, s. 63-74Konferensbidrag (Refereegranskat)
  • 199. Zanker, M
    et al.
    Höpken, W
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Innsbruck.mobile - A Collaborative Tourist Recommender based on Multiple Evidence: User Modelling and User-adapted Interaction2009Ingår i: Electronic Commerce Research and Applications, ISSN 1567-4223, E-ISSN 1873-7846Artikel i tidskrift (Refereegranskat)
  • 200. Zanker, Markus
    et al.
    Fuchs, Matthias
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Höpken, Wolfram
    Tuta, Mario
    Müller, Nina
    Evaluating Recommender Systems in Tourism: A Web-Usage Mining Approach2008Ingår i: Information and Communication Technologies in Tourism 2008, Innsbruck, Austria, 2008 / [ed] O'Connor, Peter; Höpken, Wolfram; Gretzel, Ulrike, New York: Springer, 2008Konferensbidrag (Refereegranskat)
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