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  • 1.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Jaca, Carmen
    Universidad de Navarra, TECNUN, San Sebastian, Spain.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Kaizen and continuous improvement – trends and patterns over 30 years2018Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 30, nr 4, s. 371-390Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The purpose of this paper is to depict how Kaizen and continuous improvement (CI) are represented in scientific journals focusing on quality management (QM) from the 1980s until 2017. Additionally, the study aims to examine how Kaizen is studied and described and how the relationship between Kaizen and CI is portrayed. Design/methodology/approach: The study applies a mixed methods approach to search for tendencies and outlines concerning Kaizen and CI in four scientific journals focusing on QM and two focusing on OM. The data set contains entries from 1980 until 2017, which makes it possible to depict how Kaizen has evolved over more than 30 years. Findings: The findings show that Kaizen and CI attained special interest in the mid-1990s, after which interest appears to have decreased. However, the findings imply that a regenerated interest for the areas spiked post 2010. In addition, the results indicate that Kaizen is on the one hand accepted by one part of the management community but on the other hand completely ignored by the rest. Finally, the data illuminate a need to strengthen and clarify Kaizen’s theoretical basis and its relationship to CI. Practical implications: If an aspiration exists to increase the success rate of Kaizen implementation, the results from the study highlight the need to address and clarify epistemological, terminological and theoretical issues. Originality/value: Prior data mining studies pinpointing how Kaizen and CI have evolved over the last 30 years appear not to exist. 

  • 2.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Mårtensson, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Measuring the importance and practices of Lean values2014Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, nr 5, s. 463-474Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – The purpose of this paper is to present the result from a study carried out at an organization, which has recently started applying Lean, to examine changes in the importance and presence of Lean values within the organization in relation to when different parts of the organization started to apply Lean.

    Design/methodology/approach – A questionnaire was used at three different groups at a dental care provider. ANOVA was used to detect any differences in regards to the importance and practice of five Lean values in relation to time since the clinics started to apply Lean.

    Findings – The study showed no difference between the three groups in relation to the stated importance of the values, something that could indicate that there is a commonly shared value base in the organization. The only difference that was statistically significant was with regard to the presence of the values ‘Continuous improvement’ and ‘Supportive leadership’ between Groups 1 (pilot, 18 month since starting to apply Lean) and 3 (not yet started to apply Lean).

    Research limitation/implications – The research was conducted as one single study in one organization and further research should be done in other organizations and types of businesses.

    Practical implications – The questionnaire can be used in organizations to put focus on cultural change when applying Lean both when it comes to practice as well as importance.

    Originality/value – Traditional measures mainly focus on hard measurements when measuring the progress in applying quality initiatives such as Lean. This questionnaire can complement these traditional measurements and create a greater focus on the cultural changes in the organization.

  • 3.
    Lagrosen, Yvonne
    et al.
    Department of Engineering Science, University West, Trollhättan, Sweden.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Approach for measuring health-related quality management2012Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 24, nr 1, s. 59-71Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose - The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design/methodology/approach - A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were tested for internal reliability using Cronbach's alpha tests. The dimensions' correlations with employee health were checked using Pearson correlation. Findings - Three of the dimensions were correlated with the perception of employee health: "presence/ communication" and "integrity" derived from leadership commitment, and "influence" derived from everybody's participation. These findings substantiate earlier studies indicating a relationship between visible, clear leadership and employee health. They are also in line with earlier findings of how the possibilities to influence their own work promote employee health and work ability. The paper provides a proposal as to how managers can proceed in the measurement and evaluation of quality management efforts related to employee health. Research limitations/implications - The research is conducted as a single research study in one industrial manufacturing company. Further research should be conducted in other organizations from different lines of business with the same conditions and in organizations with different conditions. Practical implications - This approach can be used by managers for gaining insight into underlying mechanisms in the organizational culture related to employee health from a quality management perspective. This could lead to improved employee well-being, satisfaction and motivation. It could be used as a first step for improvements when implementing health-related quality management "to break the ice" and it could be followed up by qualitative methods. Originality/value - Traditional ways of measuring health are rarely connected to quality management. Only requiring small resources, this approach to measuring health-related quality management can add to an understanding of underlying mechanisms.

  • 4.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Eriksson, Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Commercial experiences from a customer perspective elaborated, defined and distinguished2010Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 22, nr 3, s. 285-292Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose - A new type of business offering is currently gaining much attention, a type which in some aspects appears to be distinct from goods and services. These offerings are usually denoted as commercial experiences and are claimed to provide higher customer value than other types of offerings as they, for example, engage customers in an inherently memorable way. The understanding of what constitutes commercial experiences is however still scant. The purpose of this paper is to take a closer look at the commercial experience concept from a customer perspective. The paper aims specifically at elaborating and defining commercial experiences as well as distinguishing them from goods and services. Design/methodology/approach - The paper is based on literature studies. Findings - The authors identify memorable as the fundamental distinctive characteristic for commercial experiences. Memorable events are then shown to be strongly emotional events. Finally the two-factor structure of affect is used to show that the factor "strong engagement" is a critical driver of commercial experiences. As a result of the elaboration the authors also propose a new definition of commercial experiences and distinguish commercial experiences from goods and services in three ways. Originality/value - The paper increases the currently scant understanding of commercial experiences.

  • 5.
    Mårtensson, Anna
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Interlinking Lean and Sustainability: How ready are leaders?2019Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 31, nr 2, s. 136-149Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The purpose of this paper is to explore evidence of interlinkages between Lean and sustainability among organisational leaders in the early stages of Lean implementation.

    Design/methodology: A multiple-site case study was conducted to study the connections between Lean and sustainable development during the implementation stages of a Lean practice. In-depth interviews were conducted with managers about their knowledge and understanding of the interlinkages between Lean and sustainable development. The findings were then used as an analytic frame to determine whether these interlinkages were present in the organisation.

    Findings: Evidence of interlinkages between Lean and sustainable development was found; however, their presence was incomplete and inconsistent across clinics.

    Research implications: Insights from the research can help organisations plan for the implementation of Lean practice, particularly when a sub-goal is to achieve sustainable development.

    Originality/value: The study shows the importance of focusing on managers’ knowledge and understanding of the interlinkages between Lean and sustainable development when implementing Lean in order to utilise Leans full potential to achieve sustainability.

  • 6.
    Stenmark, Petter
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Designing for the satisfaction of high-level needs: introducing the Ideation Need Mapping (INM) methodology2014Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, nr 6, s. 639-649Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose– The purpose of this paper is to introduce a methodology that can support the process of understanding and designing for the satisfaction of high-level needs in practice. The satisfaction of high-level needs has seldom been in focus when it comes to customer satisfaction surveys or the process of new product or service development. However, needs do occur on various levels, and the satisfaction of high-level needs actually appears to have the greatest potential for the creation of loyalty among customers and customer satisfaction. The satisfaction of high-level needs has furthermore been pointed out as a strategy for the creation of attractive quality.Design/methodology/approach– The paper is based on literature studies and the application of the Ideation Need Mapping (INM) methodology in a specific case.Findings– The paper presents the INM methodology that could be used for guiding product and service innovation in practice. More specifically, the methodology supports the process of understanding and designing for the satisfaction of high-level needs.Originality/value– This paper aims to contribute to envisioning and demonstrating how the understanding of, and design for, satisfaction of high-level needs can be done in practice.

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