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  • 1.
    Giritli Nygren, Katarina
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för samhällsvetenskap.
    Axelsson, K.
    Linkopings University, Linkoping, Sweden.
    Melin, U.
    Linkopings University, Linkoping, Sweden.
    Public e-services from inside: A case study on technology's influence on work conditions in a government agency2013Inngår i: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 26, nr 6, s. 455-468Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to discuss the consequences of citizens' increased use of public e-services for agency employees' work situation. Design/methodology/approach: In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of public e-services also implies internal process and routine changes in public administration. The authors analyze work conditions for case officers at a government agency in Sweden by applying occupational ideal types to identify the specific work conditions in the studied case. The case study is based on qualitative data collected with a back office perspective. Findings: The findings indicate a new hybrid organization where the increased use of e-services challenges earlier demands for competence. The transformation of e-government has implications for job codification, rule observation, job specification, and interaction with the general public. Originality/value: The paper extends the knowledge on how the increased use of public e-services affects back-office work conditions, with an increased high level of complexity in work content, but with low level of work autonomy. It argues that studying back-office work conditions is an important management issue in public administration research as well as practice. © Emerald Group Publishing Limited.

  • 2.
    Grönlund, Anders
    et al.
    Stockholm University School of Management, Stockholm, Sweden.
    Svärdsten, Fredrik
    Stockholm University School of Management, Stockholm, Sweden.
    Öhman, Peter
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Value for money and rule of law: The (new) performance audit in Sweden2011Inngår i: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 24, nr 2, s. 107-121Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose

    This article aims (i) to develop a classification scheme of different types of value for money (VFM) audits with different degrees of compliance audit, and (ii) to classify the performance audits carried out by the Swedish National Audit Office (SNAO) during its first six years as an independent state audit organisation reporting to parliament.

    Design/methodology/approach

    The empirical data was gathered from all of the 150 audit reports published by the SNAO from its establishment in 2003 to the end of 2008. Seminars were arranged to discuss the classifications for validation.

    Findings

    The focus on traditional VFM audits (the “Three Es”) is unusual. Most audits carried out by the SNAO combine different types of extended VFM audits with compliance audit. On the one hand, they audit how the government and/or central agencies fulfil their mandates (from good to bad). On the other hand, they audit how the government and/or central agencies adhere to legislation, rules and policies (right or wrong). In some cases, the SNAO equates compliance audit with performance audit.

    Practical implications

    We have verbalised and visualised performance audit activities of interest not only to state auditors, but to external stakeholders as well. One practical implication is that the Swedish national audit committee has conducted an evaluation of the SNAO that is partly based on our national report of this study, and has proposed a stronger focus on the Three Es.

    Originality/value

    The study addresses a new approach in terms of a classification scheme for performance audits, consisting of eight types of VFM audits and three degrees of compliance audit, and creating 24 possible combinations.

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