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  • 1.
    Samuelsson, Ann-Katrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Wijk, Caroline
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Kvalitetsutveckling i kommunal verksamhet: Hinder och möjligheter vid implementering av en ny styr- och ledningsfilosofi2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2014, the municipality of Söderhamn initiated a new control and management philosophy, characterized by core values such as increased citizen focus, employee commitment and trust in all operative aspects. These values are the same as the core values of Total Quality Management and leadership for change. The purpose of this qualitative case study was to gain more knowledge about the work involved in implementing the management philosophy as well as the experiences of senior management. Eight managers were interviewed. These semi-structured interviews were then transcribed and collected, after which the empiricism has been interpreted from a hermeneutic perspective based on the theoretical framework of the study. The results indicate that the change process is complex and the leaders have interpreted the guiding values differently, leading to the conclusion that there are differences in the degree of matureness between individuals as well as within the organisation. Moreover, the financial steering in the municipality is not yet accustomed to the new philosophy/ management. The authors conclude that the concepts characterizing the values of the municipality easily become abstract and are hard to implement in practise and, furthermore, there is capacity for improvement in the implementation work.

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