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  • 1. Berquist, B
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Sandvik Wiklund, Pia
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Strengthening the Student´s Role in the Work with Quality Improvement and Innovation in Higher Education2002Ingår i: Proceedings of the 6th International Research Conference on Quality, Innovation and Knowledge Management, 2002Konferensbidrag (Övrigt vetenskapligt)
  • 2. Bjurstam, Peter
    et al.
    Bäckström, M
    Wiklund, Håkan
    Adaptive Control of Machining Centres1993Rapport (Övrigt vetenskapligt)
  • 3.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Learning from chaos : a necessity for adapting quality management to the future?2007Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The purpose of this paper is to describe the core leadership behavior in Change Oriented Leadership, the KaosPilots and Deming´s 14 points. Furthermore we aim to compare similarities and differences in these leadership behaviors, in order to propose new leadership behaviors within Quality Management to fit tomorrow´s more creativity based organizations. Methodology The research has been conducted through describing and comparing core leadership behaviors, in Change Oriented Leadership, KaosPilots and Deming´s 14-points. Findings Our comparison indicates that there are behaviors in the Change Oriented Leadership that are missing in Quality Management and probably would benefit organizations if they were adopted. The leadership that the KaosPilots addresses is different from the leadership in Quality Management in many ways but probably necessary to learn from to meet new demands from the customers and the co-workers. Originality/value Leadership within Quality Management developed with innovation and entrepreneurship from Change Oriented Leadership complimented with playfulness and chaos from the KaosPilots would most likely generate a more creative environment and thereby create more competitive organizations.

  • 4.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Learning from others to adapt Quality Management to the future2011Ingår i: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, nr 2, s. 187-196Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to compare leadership behaviours from two different approaches with the leadership behaviours within Quality Management in order to find possible areas for developing leadership within Quality Management. A case study has been carried out at a Swedish award-winning organisation in order to study leadership behaviours. In-depth interviews have been carried out with the intention to explore how the manager has worked to become one of Sweden’s best workplaces. Leadership behaviours from three different approaches are summarised in ‘The Core Leadership Behaviours’. The analysis of the leadership methodologies and behaviours used by the leaders and the ‘Core Leadership Behaviours’ from the three different approaches has been summarized for each approach. The comparison indicates that there are interesting leadership behaviours in Change Oriented Leadership as well as in KaosPilots that are not established within Quality Management. The leadership behaviours could complement Quality Management to meet new and challenging demands from customers and co-workers

  • 5.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Measuring the Starting Points for a Lean Journey2012Ingår i: 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, Poznan: Agence Reklamova Comprint , 2012, s. 146-156Konferensbidrag (Refereegranskat)
    Abstract [en]

    Abstract

    Purpose –

    The purpose of this paper is to emphasize the importance of measuring the starting

    point of improvement work focusing on soft values and to present one way of measuring the

    starting point of a Lean implementation. The purpose is also to describe the Lean

    implementation planned within a municipal division and also to present their measured

    starting conditions.

    Methodology/approach –

    A literature study, with Lean implementation, measuring starting

    points for improvement work, soft values and the effects of the improvement work in focus

    has been carried out. Documents from the planned Lean implementation within a municipal

    division have been studied. To measure the conditions for the implementation a previously

    conducted measurement approach that measured health-related Quality Management was used.

    Findings –

    The paper contains an argument for the importance of measuring the effect of a

    Lean implementation with a focus on soft values and measuring starting points. A description

    of one planned Lean implementation within a municipal division and their starting conditions

    are presented.

    Practical implications –

    To measure the conditions at the starting point of a Lean

    implementation gives managers information to help them focus on important improvement

    areas. A description of a Lean implementation can help other organizations to plan their

    implementation.

  • 6.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Larsson, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Are healthy and successful organizations working accordingly to Quality Management?2009Ingår i: International journal of workplace health management, ISSN 1753-8351, Vol. 2, nr 3, s. 245-257Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    The purpose of this paper is to examine if healthy and successful organizations are working accordingly to Quality Management. The purpose is also to describe in more detail how they are working.

     

    Methodology/Approach

    Three Swedish organizations that have shown excellence in leadership, internal partnership, working environment and profitability have been examined, to find out what methodologies they have used for their success. To discover whether these healthy and successful organizations are working accordingly to Quality Management, Deming’s 14-point list has been used as an analytical tool.

     

    Findings

    Identified methodologies used by the healthy and successful organizations are described.  Viewed in the light of our analysis, a relationship between the three examined healthy and successful organizations and Quality Management is indicated.

     

    Practical implications

    Working with the methodologies described in the paper, the three organizations have improved co-worker health. Other organizations could probably adopt the identified and described methodologies to improve the health of their co-workers and effectiveness in the organization.

     

    Originality/value

    Concerning the performance evaluation and the continuous improvement component in Quality Management, substantial contributions could be made to the health area by applying the tools that the quality area have used over a considerable period to improve the quality outcomes.

    Quality and health aspects have common success factors, and a focus on high quality could be seen as positive for health outcomes.

  • 7.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Larsson, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Management methodologies for sustaniable health: A case study at three Swedish organisations2005Ingår i: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005: QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005, Luleå, 2005, s. 703-712Konferensbidrag (Refereegranskat)
    Abstract [en]

    Good management and leadership are key factors for sustainable development and long-term success in all types of organisations. Nevertheless, many organisations are still struggling with quality problems, sick ness absence and financial difficulties caused by poor top management. Many researchers have reported on relationships between good management and working environment, quality and efficiency. So the question is why good management is not practised to a greater extent. In this paper, management methodologies for sustainable health among employees and consequent customer satisfaction and good bottom line results are explored by studying top leaders in three Swedish successful organisations. General questions dealt with in the paper are: How can managers commit employees to be part of the proactive work with sustainable health? What methodologies can top managers use to get well-motivated employees, a good working environment, satisfied customers and good financial results? The studied organisations are two manufacturing companies and one hospital. The organisations have received national awards for their excellence in leadership, internal partnership, working environment and efficiency. They all demonstrate good examples of long-term work with sustainable health among employees which has decreased sick ness absence. Explorative qualitative methods have been used to identify management methodologies in the case organisations. The results confirm a relation between leadership and sustainable health. In all organisations sustainable leadership has been characterised by great humanity, a long-range perspective and a holistic view of management. These management methodologies with concrete examples are described in the paper.

  • 8.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Kuzmin, Leonid
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Rännar, Lars-Erik
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Critical Factors Influencing Loss of Time after Shooting - A Case Study Performed During the 2008 IBU Biathlon World Championships2009Ingår i: The Impact of Technology on Sport III, 2009, s. 33-37Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The final result during a biathlon race is a composition of skiing, shooting and in some cases penalty time or rounds. One of the most decisive parts of the competition is the shooting component. The shooting component itself can be subdivided into separate parts: Actions just before shooting, the shooting itself and actions after the shooting. In the case of a slow approach to the firing line partially caused by dismounting of ski poles, time loss is tactically accepted by some skiers – heart rate decreases and a mental focus can be obtained. A slow departure from the firing line and the subsequent loss of time is on the contrary absolutely not desirable. A part of the lost time after shooting is observed to be related to mounting the ski poles. Modern ski poles can be divided into three groups of strap systems: 1. Simple loop; 2. Strap with Velcro fastener; 3. Click-in (typically Leki).

    The paper presents a case study aimed at finding how the ski pole strapping system influences time loss after shooting. The study was performed during the IBU Biathlon World Championship 2008 in Östersund, Sweden. Time measurements were made over a defined distance allowing the athletes to approach cruising speed after the last shot in a series. The measurements for each athlete have been normalized relative his/her racing performance. The results clearly indicate time differences between strap systems. In some cases the differences could mean achieving podium place or not.

  • 9.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Tinnsten, Mats
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Koptyug, Andrey
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rännar, Lars-Erik
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Carlsson, Peter
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Danvind, Jonas
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Sports Technology Education at Mid Sweden University2013Ingår i: 6TH ASIA-PACIFIC CONGRESS ON SPORTS TECHNOLOGY (APCST), Elsevier, 2013, Vol. 60, s. 214-219Konferensbidrag (Refereegranskat)
    Abstract [en]

    In present paper we would like to share some experiences of building new education in Sports Technology at MidSweden University and the results of 10 years of successfully running it in Östersund. The Sports Technologyeducation at Mid Sweden University started at Campus Östersund in 2003 as a part of the curriculum of theEngineering Department. This specialization was initially at the three-year Bachelor level, and later it was extendedto an additional two-year Master level. Aiming at the quality of Sports Technology education, three keystones areunderlying its process, representing the solid knowledge base, capacity to be flexible in problem solving and the usean innovative approaches. The Department unites researches with a background in both natural sciences andengineering disciplines, having a wide experience of working with and within the industry, equally active in researchand teaching. The unique constellation of the profiles forming the Department include not only the SportsTech®group, being “the backbone”, but also the Ecology and Eco-technology, and Quality Technology groups bringing theexcellence and extra competence needed to assure the quality of the Sports Technology education. We were the firsthigher education institution in Sweden to give this kind of education program and now some other SwedishUniversities have followed us. Our success can be measured by a number of graduates taking good jobs in theindustry. We also enjoy a steady flow of new students coming from all parts of Sweden, and Sports Technologyeducation stays among the most desirable ones in the country.

  • 10. Bäckström, Mikael
    et al.
    Wiklund, Håkan
    A step towards integrated supervisory control of complex machining processes1998Ingår i: Changing the ways we work : shaping the ICT-solutions for the next century : proceedings of the Conference on Integration in Manufacturing, Göteborg, Sweden, 6-8 October 1998, Amsterdam: IOS press , 1998, s. 817-Konferensbidrag (Refereegranskat)
  • 11. Bäckström, Mikael
    et al.
    Wiklund, Håkan
    An approach to integrated process monitoring and quality control of advanced machining1999Ingår i: Life cycle approaches to production systems : management, control, and supervision; preprints; ASI '99; Advanced Summer Institute '99, ICIMS-NOE; September 22 - 24, 1999, Leuven, Belgium, Leuven, Belgien, 1999, s. 150-Konferensbidrag (Refereegranskat)
  • 12. Bäckström, Mikael
    et al.
    Wiklund, Håkan
    Deployment of quality and productivity requirements in integrated process control1999Ingår i: Proceedings of The 26th International Conference on Computers & Industrial Engineering, December 15-17, 1999, Melbourne, Australia, 1999, s. 70-74Konferensbidrag (Övrigt vetenskapligt)
  • 13. Bäckström, Mikael
    et al.
    Wiklund, Håkan
    Design and Application of a Prototype System for Process Modelling and Control in Integrated Machining1997Ingår i: Proceedings of the 6th International Conference on Production Engineering, Design and Control, 1997, s. 417-426Konferensbidrag (Övrigt vetenskapligt)
  • 14.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Development of a multi-tooth approach to tool condition monitoring in milling1998Ingår i: Insight (Northampton), ISSN 1354-2575, E-ISSN 1754-4904, Vol. 40, nr 8, s. 548-552Artikel i tidskrift (Refereegranskat)
  • 15.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Integration of real-time quality control and process monitoringManuskript (preprint) (Refereegranskat)
  • 16.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Integration of real-time quality control and process monitoring2000Ingår i: The 33rd CIRP International Seminar on Manufacturing Systems : the manufacturing systems in its human context : a tool to extend the global welfare : 5-7 June, 2000, Stockholm, Sweden : proceedings.: CIRP International Seminar on Manufacturing Systems (33 : 2000 : Stockholm), Sth.: KTH, Inst.för farkost och flyg , 2000, s. 438-Konferensbidrag (Refereegranskat)
  • 17.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    On the application of quality function deployment in integrated supervisory process control2000Ingår i: IMechE conference transactions, 2000, Vol. 2000, nr 5, s. 531-540Konferensbidrag (Refereegranskat)
  • 18.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    On the use of neural networks and statistical methods in the integrated supervisory process control concept1999Rapport (Övrigt vetenskapligt)
  • 19.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    QFD as a tool to improve quality control in a complex manufacturing environment2004Ingår i: The Asian Journal on Quality, ISSN 1598-2688, Vol. 5, nr 1, s. 10-22Artikel i tidskrift (Refereegranskat)
  • 20.
    Bäckström, Mikael
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    QFD as a Tool to Improve Quality Control in a Complex Manufacturing Environment2003Ingår i: Proceedings of The Sixth Quality Management and Organisational Development Conference (QMOD 2003) Paris, France 1-3 october 2003 - Paris, 2003Konferensbidrag (Övrigt vetenskapligt)
  • 21. Cai, D. Q.
    et al.
    Xie, M
    Goh, T. N.
    Wiklund, Håkan
    Bäckström, Mikael
    A study of control chart for adjusted processes1999Ingår i: The 26th International Conference on Computers & Industrial Engineering (the 26th C & IE) : December 15-17, 1999, Melbourne, Australia, 1999, s. 443-447Konferensbidrag (Refereegranskat)
  • 22. Edenhagen, Görgen
    et al.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Schön, Lennart
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Improving continuing engineering education through institutional co-operation: a swedish case study2004Ingår i: Proceedings of the 9th World Conference on Continuing Engineering Education – Tokyo May 15–20, 2004: 9th IACEE World Conference on Continuing Engineering Education, 2004, s. 195-200Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper presents a unique CEE-collaboration between three universities in Sweden concerning the development of a distance course in quality technology and management. The course is based on distance spanning technology and is mainly aimed at engineers who have a degree and have been working for a few years. The background, organisation and practical experiences from the co-operative course development work are presented and discussed in the paper

  • 23. Eriksson, H
    et al.
    Johanson, F
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Effects of in-company quality awards on operational performance2002Ingår i: The 7. World congress for total quality management : business excellence, make it happen] : Proceedings, Verona, Italy, 25-27 June 2002: 2 b., Verona: Sinergie-CUEIM , 2002, , s. -Konferensbidrag (Refereegranskat)
  • 24.
    Eriksson, Henrik
    et al.
    Chalmers University of Technology, Göteborg.
    Gremyr, Ida
    Chalmers University of Technology, Göteborg.
    Bergqvist, Bjarne
    Luleå University of Technology, Luleå.
    Garvare, Rickard
    Luleå University of Technology, Luleå.
    Fundin, Anders
    Mälardalens högskola, Eskilstuna.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Wester, Michael
    Inistitutet för kvalitetsutveckling, Göteborg.
    Sörqvist, Lars
    Kungliga tekniska högskolan, Stockholm.
    Exploring quality challenges and the validity of excellence models2016Ingår i: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 36, nr 10, s. 1201-1221Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The purpose of this paper is to identify and explore important quality-related challenges facing organizations, and investigate how current excellence models incorporate these challenges. Design/methodology/approach: The paper is based on a Delphi study of Swedish organizations. Forty-nine challenges were generated and ranked according to importance and the ten top-ranked challenges were compared to the principles of four excellence models. Findings: The excellence models still seem to be relevant since their content matches many of the identified challenges. The Malcolm Baldrige National Quality Award and the Swedish Institute for Quality models were found to have the most comprehensive coverage, while the International Organization for Standardization model had limited coverage. Research limitations/implications: Three areas for further research were identified: first, how quality management (QM) can evolve in different contexts that have varying needs in terms of adaptive and explorative capabilities; second, the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements; and third, the roles of the owners and board of directors regarding QM, and how to organize and distribute responsibilities of the QM work. Practical implications: There are three important challenges that future revisions of excellence models could address: first, making QM a strategic issue for company owners; second, involving customers in the improvement activities; and third, developing processes that are robust yet still easily adaptable. Originality/value: The Delphi study identified upcoming challenges in the QM area based on input from 188 quality professionals.

  • 25. Eriksson, Henrik
    et al.
    Johansson, Fredrik
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Effects of In-Company Quality Awards on Organizational Performance2003Ingår i: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 14, nr 2, s. 235-242Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The relationship between total quality management (TQM) practices and improved performance has been frequently discussed in the literature. In this paper, the costs and the effects of in-company quality awards on performance are discussed and analysed. The paper covers a survey of Swedish companies that use or have used in-company quality awards to stimulate TQM efforts and thereby to improve performance. The study cannot show any strong evidence of improved performance for units that applied for the in-company quality award. However, in contrast to units that have not applied, some units that have applied for the in-company quality award considered that the results related to performance have improved greatly. One large positive effect perceived by the participating units was increased customer orientation while the largest costs were put on the description of activities and the improvement work itself.

  • 26.
    Eriksson, Maria
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Towards Attractive Experiences2010Ingår i: 13th QMOD conference in Cottbus, Germany, 2010, 30/8-1/9, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    PurposeThe main purpose of this paper is to develop the concept of commercial experiences, helping providers to satisfy their customers’ needs and expectations.

    ApproachTheories describing the concept of Commercial Experiences are analyzed through a quality perspective. The analysis was made through the Kano Model (Kano et. al. 1984), to build more knowledge about the customer’s need and expectations.

    FindingsThe authors identify that focus on providing attributes of attractive quality can be a fundamental condition when providing commercial experiences. The paper raises the question for further discussion and future research to build more knowledge about the proposal that a commercial experience needs to contain attributes of attractive quality to actually fulfill the elements of a satisfying experience to the customer.

    ValueThis paper increases the understanding of providing commercial experiences and points out the need to work with attributes of attractive quality.

  • 27. Garvare, R
    et al.
    Wiklund, Håkan
    Facilitating the use of statistical methods in small and medium sized enterprizes1997Ingår i: 41st Annual EOQ Congress, Trondheim 1997 : proceedings: Quality - a critical factor in the past, present and future, Bern: European Organization for Quality , 1997, , s. 211-220Konferensbidrag (Refereegranskat)
  • 28.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    WIklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Measuring the soft sides of TQM and Lean2010Ingår i: 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    PurposeThe purpose of this paper was to examine TQM and Lean in regards to values and principles, implementation problems and measurements for success. The purpose was also to present an approach to measure organizational culture and values as a part of the implementation strategy for TQM and Lean.

    Methodology/ApproachLiterature studies were conducted to examine TQM and Lean regarding values and principles, implementation problems and measurements of success. With the literature study as a base a questionnaire with statements about the main principles of Lean was developed to further evolve an existing survey used to measure the values ‘Leadership commitment’ and ‘Participation of everybody’.

    FindingsThe literature study showed similar problems when implementing Lean and TQM but even though they are said to originate from the same roots it was found that there are some areas within Lean that are not quite so apparent in TQM. Based on the findings the already exciting measurement was extended with these principles with the purpose to create an approach to measure organizational culture.

    Value of PaperA measurement approach can help managers to measure to what extent the values and principles of TQM and Lean are present within an organization, a prerequisite for achieving world-class quality.

  • 29. Isaksson, Raine
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Assessing the Level of Management Comittment for TQM Core Values An Introdiction to More Effective Change2001Ingår i: Proceedings of the 6th World Congress for Total Quality Management, 2001, s. 247-254Konferensbidrag (Övrigt vetenskapligt)
  • 30. Isaksson, Raine
    et al.
    Wiklund, Håkan
    On the development of customer oriented improvement processes2000Ingår i: Productivity & quality management frontiers-IX: Papers presented at the 9th International Conference on Productivity and Quality Research, June 25-27, 2000, Jerusalem, Israel, Bradford: MCB University Press , 2000, s. 27-34Konferensbidrag (Övrigt vetenskapligt)
  • 31. Isaksson, Raine
    et al.
    Wiklund, Håkan
    On the Use of Maturity Models in Quality Management2000Rapport (Övrig (populärvetenskap, debatt, mm))
  • 32. Isaksson, Raine
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    On the use of process management in the Third World2002Ingår i: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, nr 4, s. 419-426Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more processfocused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

  • 33. Isaksson, Raine
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Spotlight on process measurements2002Ingår i: Qualityworld, ISSN 1352-8769, Vol. March, s. 12-15Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    One of the main criteria for good process control is an effective measurement and information system. The M in measurement is one of those that make up the 7M, a version of the fishbone diagram. A modified 7M is used as criteria for classifying different causes for process improvement potential.

  • 34. Isaksson, Raine
    et al.
    Wiklund, Håkan
    What is really a Learning Organisation?1997Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, Vol. 8, nr 3, s. 46-48Artikel i tidskrift (Övrigt vetenskapligt)
  • 35. Isaksson, Raine
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Dahlgaard, Su Mi Park
    Dahlgaard, Jens J
    Measuring quality with a process model2001Ingår i: Building people and organisational excellence : proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden: International QMOD Conference (4 : Linköping : 2001), Linköping: Linköpings universitet , 2001, , s. 572Konferensbidrag (Refereegranskat)
  • 36. Klefsjö, Bengt
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Sex sigma: Ett arbetssätt för offensiv kvalitetsutveckling2001Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, Vol. 12, nr 3, s. 36-39Artikel i tidskrift (Övrigt vetenskapligt)
  • 37. Klefsjö, Bengt
    et al.
    Wiklund, Håkan
    Sex Sigma inget nytt2000Övrigt (Övrig (populärvetenskap, debatt, mm))
  • 38. Klefsjö, Bengt
    et al.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Edgeman, Rick L
    Six sigma seen as a methodology for total quality management2001Ingår i: Measuring Business Excellence, ISSN 1368-3047, Vol. 5, nr 1, s. 31-35Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management ± a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.

  • 39.
    Kuzmin, Leonid
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Dahlén, Leon
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ebrahimzadeh, Reza
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Comparison of Ski Running Surfaces Machined by Various Stone Grinding Equipments2009Ingår i: The Impact of Technology on Sport III, Melbourne, Australia: RMIT University , 2009, s. 27-31Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    Stone-grinding is an important part of the process of preparing the ski running surface (SRS). The ski base is stone-ground in order to achieve a level surface and to give the SRS a specific pattern texture, depending on the snow conditions, in order to reduce the capillary drag, which is a part of total ski friction. In this study, skis were ground using three different machines (Mantec, Tazzari and Wintersteiger), each with distinctive pattern. The stone-grinding was performed in the same way and by the same operator on each of the machines. The roughness and the hydrophobic characteristics of the SRS produced by the machines were measured. The results of the experiment show that stone-grinding is able to change the magnitude of the capillary drag dramatically, up to 74% in the case studied.

  • 40.
    Lagrosen, Yvonne
    et al.
    Department of Engineering Science, University West, Trollhättan, Sweden.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Approach for measuring health-related quality management2012Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 24, nr 1, s. 59-71Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose - The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design/methodology/approach - A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were tested for internal reliability using Cronbach's alpha tests. The dimensions' correlations with employee health were checked using Pearson correlation. Findings - Three of the dimensions were correlated with the perception of employee health: "presence/ communication" and "integrity" derived from leadership commitment, and "influence" derived from everybody's participation. These findings substantiate earlier studies indicating a relationship between visible, clear leadership and employee health. They are also in line with earlier findings of how the possibilities to influence their own work promote employee health and work ability. The paper provides a proposal as to how managers can proceed in the measurement and evaluation of quality management efforts related to employee health. Research limitations/implications - The research is conducted as a single research study in one industrial manufacturing company. Further research should be conducted in other organizations from different lines of business with the same conditions and in organizations with different conditions. Practical implications - This approach can be used by managers for gaining insight into underlying mechanisms in the organizational culture related to employee health from a quality management perspective. This could lead to improved employee well-being, satisfaction and motivation. It could be used as a first step for improvements when implementing health-related quality management "to break the ice" and it could be followed up by qualitative methods. Originality/value - Traditional ways of measuring health are rarely connected to quality management. Only requiring small resources, this approach to measuring health-related quality management can add to an understanding of underlying mechanisms.

  • 41.
    Larsson, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Leadership and organizational behaviour: Similarities between three award-winning organizations2009Ingår i: International Journal of Management Practice, ISSN 1477-9064, E-ISSN 1741-8143, Vol. 3, nr 4, s. 327-345Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    The purpose of this paper is to examine if healthy and successful organizations are working accordingly to Quality Management. The purpose is also to describe how the organizations are working.

     

    Methodology/Approach

    Three Swedish organizations that have shown excellence in leadership, internal partnership, working environment and profitability have been examined, to find out what methodologies they have been used for their success. To find out if the healthy and successful organizations are working accordingly to Quality Management, Deming’s 14 point list have been used as analysing tool.

     

    Findings

    Indentified methodologies used by the healthy and successful organisations are described.  Viewed through our analysis, a relationship between the three examined healthy and successful organizations and Quality Management is indicated.

     

    Practical implications

    Working with the methodologies described in the paper, the three organizations have improved co-worker health. Other organizations could probably adopt the identified and described methodologies to improve the health of their co-workers and effectiveness in the organization.

     

    Originality/value

    Concerning the performance evaluation and the continuous improvement component in Quality Management, substantial contributions could be made to the health area by applying the tools that the quality area have used for such a long time to improve the quality outcomes.

    Quality and health aspects have common success factors, and a focus on high quality could be seen as positive for health outcomes.

     

  • 42.
    Larsson, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Landstad, Bodil
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för hälsovetenskap.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Vinberg, Stig
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för hälsovetenskap.
    Control charts as an early warning system for workplace health outcomes2011Ingår i: Work: A journal of Prevention, Assesment and rehabilitation, ISSN 1051-9815, E-ISSN 1875-9270, Vol. 39, nr 4, s. 409-425Artikel i tidskrift (Refereegranskat)
    Abstract [en]

     Introduction: Statistical Process Control (SPC) charts have not been widely used to monitor workplace health and work environments. This research and effort to develop a more accurate and easy to use management control system for employee health is important from a humanistic, societal and economic standpoint, as well as complying with laws that regulate work environments. Objective: The purpose of the study is to design and discuss control charts as an early warning system for workplace health outcomes to promote workplace health management. Another purpose is to discuss relevant factors in the concept of the Out-of-Control Action Plan (OCAP) as a response when a chart warns that the workplace process may be malfunctioning. Participants: Two Swedish organizations were selected as case study organizations: a department at a university and an elderly care operation in a municipality. Methods: This study was explorative and should be seen as a starting point in learning how to use control charts for workplace health management. Self-assessed general health and new sick-cases per employee were selected as indicators for the control charts. Results: An integrated early warning system with Cumulative Sums-and Shewhart-charts are presented to show a possible method as to how an early warning system can be structured through the use of statistical control charts. Conclusions: The conclusion of this study is that control charts, along with well-designed implementation, make up a powerful and useable managerial early-warning system which promotes workplace health and helps to prevent sickness absence.

  • 43.
    Larsson, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Vinberg, Stig
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för hälsovetenskap.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Leadership, quality and health: using McGregor's X and Y theory for analyzing values in relation to methodologies and outcomes2007Ingår i: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 18, nr 9-10, s. 1147-1168Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Sweden has experienced an increase in sickness absenteeism, stress related health problems and a deterioration of psychosocial working conditions. Several researchers have emphasized that leadership with a focus on developing human resource practices is a necessary component of a high organizational performance. The purpose of this article is to explore whether there are patterns in leadership values and methodologies associated with subordinates´ views of leadership, health outcomes and quality aspects. Four public and four private organizations in northern Sweden were studied. McGregor´s X and Y hypotheses, plus three other hypotheses, were used as a base for the analyses. Data was gathered through in-depth interviews with the leaders, questionnaires (completed by leaders and co-workers), and assessment of selected human resource accounting data (sickness absenteeism). The leader views were mirrored with the co-worker views through a comparison of qualitative and quantitative results in a stepwise analysis process. The study´s main findings were that leaders with more X hypotheses get lower results concerning employee judged leadership and quality aspects and, to some extent, lower results concerning health outcomes. The explanatory analyses concerning leadership and health are complex with many influencing factors.

  • 44.
    Larsson, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Vinberg, Stig
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Leadership Values for Quality and Health - How does McGregor's X and Y Theory Influences Methodologies and Outcomes?2005Ingår i: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005: QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005, Luleå, 2005, s. 691-702Konferensbidrag (Refereegranskat)
    Abstract [en]

    During the last years the Swedish working life has been characterized by increased levels of sickness absenteeism, stress related health problems and a deterioration of the psychosocial work conditions. Since there are clear local variations concerning health at different workplaces, it is often stated that differences in working environment and work organizational factors constitute an important explanation. Several researchers emphasizes that leadership with a focus on developing human resource practices is a necessary component of high organizational performance. The purpose of this article is to explore if there are patterns in leadership values and methodologies connected to health outcomes and quality aspects. McGregor�s X and Y hypotheses plus three other hypotheses are used as a base for the analyses. Data has been collected by in-deep interviews with the leaders, questionnaires to both leaders and all employees, and human resource accounting figures. The leader views are mirrored with the employee views, by comparing qualitative and quantitative results in a step wise analyses process. Case study organizations are four public and four private organizations in northern Sweden. The study main findings are that leaders with more X hypotheses get lower results concerning employee judged leadership and quality aspects, and to some extent also lower results concerning health outcomes. Clear differences between the studied organizations are noted. One interesting result is that one organization (C1) positively distinguishes concerning quality and health aspects. A conclusion in this study is that Y oriented leaders work more intense with the TQM values continuous improvements, base decisions on facts, co-worker commitment and leadership commitment.

  • 45.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    A two-dimensional perspective on attractive quality2007Ingår i: Total Quality Management and Business Excellence, ISSN 1478-3363, Vol. 18, nr 6, s. 667-679Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Attractive quality has for two decades been accentuated as a strong driver of loyalty, word-of-mouth and saleability. Recent elaborations of the concept of attractive quality however point to obstacles to the development of quality practices, such as engineering methods, to support the creation of attractive quality in practice. One obstacle is the lack of explanations as to why certain aspects of an offer are perceived as an attractive quality. There is a need to understand why attractive quality occurs. This paper aims to address these obstacles by presenting the results of a search for mechanisms claimed to cause attractive quality in literature. As a result, the paper identifies and relates two fundamentally different mechanisms considered important for the generation of attractive quality. The need-based roots of attractive quality point at an explanation in terms of the satisfaction of high-level needs. This is in sharp contrast to the currently dominant explanation of attractive quality as the exceeding of expectations. The two mechanisms are further distinguished and related to each other resulting in the classification of three different types of attractive quality. The three types are designated as 'Surprisers', 'Life Enrichers', and 'Attraction Boosters'. The 'Life Enrichers', which are defined as satisfying high-level needs of the customer, are highlighted as an important and promising area for future research.

  • 46.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Getting emotional about quality: questioning and elaborating the satisfaction concept2005Ingår i: Conference on Quality Management for Organisational and Regional Development, Palermo, 29 June – 1 July 2005: 8th QMOD Conference, 2005, , s. 905-916Konferensbidrag (Övrigt vetenskapligt)
  • 47.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Getting emotional about quality: questioning and elaborating the satisfaction concept2005Ingår i: The Asian Journal of Quality, ISSN 1598-2688, Vol. 6, nr 3, s. 38-55Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Consumption has generally become more fragmented, hedonic and individual specific, satisfying not only functional but also emotional needs. In parallel, customer satisfaction is now thought to be both a cognitive and affective response, and the closely related concept of job satisfaction is commonly seen as an emotional reaction. The reasoning within quality management does, however, still lean heavily toward cognitive judgements (i.e. performance ratings), the emotional component clearly being under explored. Further, performance variables have shown not to be significant in predicting satisfaction for certain "experience products", the effect fully mediated by emotions. As a consequence a cognitive judgement based quality concept has lost its ability to predict satisfaction, which clearly contradicts with the modern quality definition, stressing quality as the ability to satisfy the customer. Emotions have however entered the quality discourse and it has been proposed that having customers that are merely feeling satisfied will not suffice. Instead, there has been a plethora of executive exhortations in the trade press calling on business to "delight the customer". Strategies for doing so have however usually been imprecise and unclear, and the different drivers of delight and satisfaction are not well explored. This paper aims to complement the previous cognitive dominance by exploring the multiple emotional responses involved in customer satisfaction. A conclusion being that we currently are measuring something, in terms of satisfied, that is more or less independent of what we aim for, in terms of delight. It is also most likely that - depending on the situation, product, and person � other positive and negative emotions are more important outcomes of purchase and usage than merely satisfaction. It is questioned whether a single, summary response such as satisfaction is feasible or even desirable.

  • 48.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Obstacles to the creation of attractive quality2006Ingår i: The TQM Journal, ISSN 0954-478X, Vol. 18, nr 1, s. 55-66Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – The purpose of the paper is to contribute to the solution, and understanding, of the current lack of activity concerning the development of practices, such as engineering methods, for the creation of attractive quality. The current situation is clearly problematic given the important positive effects assigned to attractive quality in the literature. Design/methodology/approach – First, different descriptions of attractive quality are examined in order to determine whether there is a common understanding of the concept. Second, the ability to manage attractive quality creation in accordance to a proactive ideal is approached by an examination of the current ability to predict the occurrence of attractive quality. Findings – Two obstacles that currently hinder the development of practices for attractive quality creation are identified. The first obstacle is the diversity of meanings given to the concept of attractive quality, resulting in confusion about what to obtain. The second obstacle identified is the current lack of valid explanations to the occurrence of attractive quality, resulting in an inability to develop proactive practices. Practical implications – The practical implications of bringing attention to, and overcoming, the two obstacles identified will potentially be substantial. A common attractive quality concept and valid explanations to the occurrence of attractive quality will constitute an essential base for the successful development of practices, such as engineering methods, for attractive quality creation. Originality/value – The paper contributes via the identification of two critical areas in need of intensified attention and future research in order to facilitate the sought-after development of practices for the creation of attractive quality.

  • 49.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Quality Practice and External Customer Value: Critical reflections on the ideal linkage2005Ingår i: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005, Palermo, Italien, 29.06.2005 - 01.07.2005., 2005, s. 281-292Konferensbidrag (Övrigt vetenskapligt)
  • 50.
    Lilja, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    The need for re-understanding TQM: introducing the TQM Tree ModelManuskript (preprint) (Övrigt vetenskapligt)
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