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  • 1. Ekelin, Annelie
    et al.
    Eriksén, SaraLindblad-Gidlund, KatarinaMid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.Ranerup, Agneta
    Förvaltning och medborgarskap i förändring2010Collection (editor) (Other academic)
    Abstract [sv]

    E-förvaltning, dvs. offentliga e-tjänster, e-administration och e-demokrati, har kommit att bli ett vanligt inslag i kommuners, landstings, myndigheters och medborgares vardag. Trots att det i dag finns stor erfarenhet av och praktisk kompetens inom e-förvaltning, erbjuds emellertid inte så ofta möjlighet till reflektion och erfarenhetsutbyte eller till att utveckla en teoretisk referensram kring den pågående förändringsprocessen. Förvaltning och medborgarskap i förändring bidrar till att upprätta en dialog mellan pågående forskning och etablerad praxis inom området e-förvaltning. Boken ger en översikt av aktuell forskning såväl som praktiska erfarenheter från en mängd sammanhang med exempel från kommuner, landsting och myndigheter. Utifrån olika infallsvinklar och med skilda metodologiska angreppssätt analyseras utrymmet för design och styrning samt medborgarnas handlingsutrymme. Bland annat diskuteras medborgarnas möjligheter att påverka det pågående förändringsarbetet och hur e-tjänster kan designas för att möta olika medborgarperspektiv. Författarna väcker också frågan om vilka konsekvenser den pågående omvandlingen av offentlig förvaltning kan komma att få. Varje kapitel avslutas med ytterligare frågor för diskussion och reflektion.Boken vänder sig till studenter inom ämnen som informatik, offentlig administration och företagsekonomi samt till yrkesverksamma med intresse för verksamhetsutveckling och IT-frågor i offentlig förvaltning.

     

     

     

      

     

     

     

     

  • 2.
    Gidlund, Katarina L.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Makers and Shapers or Users and Choosers Participatory Practices in Digitalization of Public Sector2015In: ELECTRONIC GOVERNMENT (EGOV 2015), Springer, 2015, p. 222-232Conference paper (Refereed)
    Abstract [en]

    The idea that public e-services are better off being designed with the potential users' needs in focus is today an almost unquestioned truth (user centered design maybe being the most frequent methodological toolbox). The idea that they are even better off being designed with the potential users is an almost equally established understanding (where participatory design could be claimed to be the most prominent methodology). However, in this paper the overall claim is that by a combination of updated design thinking, and development and participatory studies from outside the digital design discipline, a deepened and more nuanced understanding of participatory practices is presented. This is shown by an exploratory study on the design process of a public e-service to make the city accessible for its citizens and visiting tourists.

  • 3.
    Gidlund, Katarina L.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    One for all, all for one - Performing citizen driven development of public e-services2011In: Lecture Notes in Computer Science, Springer, 2011, Vol. 6847 LNCS, p. 240-251Conference paper (Refereed)
    Abstract [en]

    The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation. © 2011 IFIP International Federation for Information Processing.

  • 4.
    Gidlund, Katarina L
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    What is modern about -e?: Manifestations of standardization and empowerment2011In: Electronic Government and Electronic Participation,: Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2011 / [ed] Edited by Janssen, M., Macintoch, A., Scholl, H., J., Tambouris, E., Wimmer, M. A., de Bruijn, H., and Tan, Y-H, Linz: TRAUNER Verlag, 2011Conference paper (Refereed)
    Abstract [en]

    Abstract – Information and communication technology (ICT), or in the case of eGovernment –e, is often in an unproblematized way closely associated with modernity. As such it holds a dominant position as facilitator of the extension of human needs (for example enhanced quality of life through better service etc.). In this paper the question of modernisation is taken into consideration in terms of the role of –e in eGovernment through the concepts of first and second modernity. By a basic content and argumentation analysis of the European eGovernment Action Plan 2011-2015 the view on –e in general and especially its links to different views on modernisation is examined. The result shows that –e in eGovernment is definitely closely linked to modernity but not in an unproblematic order. There are both manifestations of standardization and empowerment and such a combination of linear institutional order and boundary transcendence is challenging. 

  • 5.
    Gidlund, Katarina L
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Posing the problems of –e,: eParticipation in everyday life2011In: IADIS International Conference / [ed] Piet Kommers, 2011Conference paper (Refereed)
    Abstract [en]

     

    A lot of research into different aspects of modern society, and our ability to participate in its becoming, is today carrying the prefix of “e”, for example eSociety and eParticipation. “e” is though often treated as a fixed category rarely problemized. In this paper we want to highlight some of the implications of such a treatment of “e” and suggest a different analytical approach in order to analyse how “e” are intertwined with other social, cultural and economic structures. We propose a study that goes beyond the arranged, the established, the expected, and the wanted. To analyse eParticipation from the viewpoint of everyday life in combination with a power analysis of the discourse surrounding it offers both theoretical and methodological innovation in understanding a today widespread idea and could as such contribute to widening the dimensions acknowledged in relation to the concept.

  • 6.
    Gidlund, Katarina L.
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Sefyrin, Johanna
    Problematizing the participatory subject in demands driven development of public sector2014In: Innovation and the Public Sector, IOS Press , 2014, Vol. 21, p. 66-75Conference paper (Refereed)
    Abstract [en]

    This paper concerns the construction of the individuals to whom public e-services are aimed, and who are expected to participate in demands driven development of public sector. The argument is that these individuals are differently positioned in relation to and have different prerequisites to participate in demands driven development processes, and that this has to be taken into account by practitioners who are working demands driven development of public sector. The aim of the paper is thus to address the need to acknowledge differences in individual users' possibilities to participate in the development of public sector through opening up and critically analyze categories indicating participants - e.g. 'users', 'citizens' or 'practitioners'. This is done through a discourse theoretical analysis of a text; the Swedish Guidelines for Demands Driven Development. The analysis of the text shows that the dominant category signifying a participatory subject is 'target group(s)', which is articulated according to four different themes. However, none of these themes articulates an unpacking of the category 'target group(s)', and the term is instead used to signify everyone as if these were alike and had the same prerequisites and possibilities to participate in demands driven development processes - in discourse theoretical terms 'target group(s) works as an empty signifier. In this way differences between the individuals who are included in the category are hidden, and practitioners are left with no guidelines for how to deal with these.

  • 7.
    Giritli Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    A diagnosic framework for eGovernment management2008In: Proceedings of the IADIS International Conference on e-Society 2008, Algarve: IADIS Press, 2008, p. 3-8Conference paper (Refereed)
    Abstract [en]

    As earlier research has shown, the ways that local leaders and managers translate the overarching idea of eGovernment cause significant consequences for the overall implementation process. In our own research it has become obvious that inside both the translation and the enactment process are invaluable clues for the eGovernment management embedded. Our findings indicate that it is important to consider managers as local mediators of mega trends and that it is necessary to create knowledge about the diverse translation processes and, by doing so, emphasize enactment rather than vision. In this article we suggest that a method called A diagnostic framework for eGovernment management could be a useful method for researchers as well as eGovernment managers to increase the understanding of the enactment process.

  • 8. Giritli Nygren, Katarina
    et al.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Leaders as mediators of megatrends: a diagnostic framework2009In: International journal of electronic government research, ISSN 1545-3886, Vol. 5, no 4, p. 28-42Article in journal (Refereed)
    Abstract [en]

    The idea of eGovernment is moving rapidly within supra-national and national and local institutions. At every level leaders are interpreting the idea, attempting to grasp either the next step or indeed the very essence of the idea itself. This article outlines a diagnostic framework, resting on three different dimensions; translation, interpretative frames and sensemaking, to create knowledge about the translation processes and by doing so, emphasize enactment rather than vision. The diagnostic framework is then empirically examined to explore its possible contribution to the understanding of the complexity of leader’s translating and mediating the idea of eGovernment in their local context. In conclusion it is noted that the diagnostic framework reveals logic of appropriateness between local mediators, eGovernment, different areas of interest and appropriate organizational practices.

  • 9.
    Giritli Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Leaders as mediators of megatrends: A diagnostic framework in praxis2011In: Applied Technology Integration in Governmental organizations: New E-government Research / [ed] Weerakkody Vishant, Hershey New York: IGI Global, 2011, 1, p. 281-297Chapter in book (Refereed)
    Abstract [en]

    The idea of eGovernment is moving rapidly within supra-national and national and local institutions. At every level leaders are interpreting the idea, attempting to grasp either the next step or indeed the very essence of the idea itself. This chapter outlines a diagnostic framework, resting on three different dimensions; translation, interpretative frames and sensemaking, to create knowledge about the translation processes and by doing so, emphasize enactment rather than vision. The diagnostic framework is then empirically examined to explore its possible contribution to the understanding of the complexity of leader’s translating and mediating the idea of eGovernment in their local context. In conclusion it is noted that the diagnostic framework reveals a logic of appropriateness between local mediators, eGovernment, different areas of interest and appropriate organisational practices.

  • 10.
    Giritli Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Leaders as Mediators of Global Megatrends: A Diagnostic Framework2009In: International Journal of Electronic Government Research, ISSN 1548-3886, E-ISSN 1548-3894, Vol. 5, no 4, p. 28-42Article in journal (Refereed)
    Abstract [en]

    The idea of eGovernment is moving rapidly within supra-national and national and local institutions. At every level leaders are interpreting the idea, attempting to grasp either the next step or indeed the very essence of the idea itself. This article outlines a diagnostic framework, resting on three different dimensions; translation, interpretative frames and sensemaking, to create knowledge about the translation processes and by doing so, emphasize enactment rather than vision. The diagnostic framework is then empirically examined to explore its possible contribution to the understanding of the complexity of leader’s translating and mediating the idea of eGovernment in their local context. In conclusion it is noted that the diagnostic framework reveals logic of appropriateness between local mediators, eGovernment, different areas of interest and appropriate organizational practices.

  • 11.
    Giritli Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    The Pastoral Power of Technology: Rethinking alienation in digital culture2015In: Marx in the age of digital capitalism / [ed] Fuchs, C. & Mosco, V., Brill Academic Publishers, 2015, p. 396-412Chapter in book (Refereed)
  • 12.
    Giritli Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The pastoral power of technology. Rethinking alienation in digital culture2012In: tripleC (cognition, communication, co-operation): Journal for a Global Sustainable Information Society / Unified Theory of Information Research Group, ISSN 1726-670X, E-ISSN 1726-670X, Vol. 10, no 2, p. 509-517Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to rethink alienation in digital culture in the light of Foucault’s "pastoral modalities of power". Pastoral power does not displace other conceptions of power, but provides another level of analysis when considering the forging of reasonable, responsible subjects willing and able to sustain alternative conceptions of power. We will draw particularly on the early writings of Marx and the recent poststructuralist developments concerning hegemony and superstructure in relation to technology. Technology as such is analysed in terms of the repercussions of the "design of the machine" in industrial technological contexts and the "design of digital culture" in digital technological contexts. Pastoral power not only directs our attention to the making of technologies, but also to the making of individuals capable of taking on responsibility for those technologies. This means that it is necessary to acknowledge the fact of the effective power of ideologies and their material realities.

  • 13.
    Giritly Nygren, Katarina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Gidlund, Katarina LMid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Mitt, ditt och vårt universitet: Att förstå något gemensamt2017Collection (editor) (Other academic)
  • 14.
    Klareld, Ann-Sofie
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Rethinking archives as digital: The consequences of ‘paper minds’ in illustrations and definitions of ‘e-archives’2017In: Archivaria, ISSN 1923-6409, Vol. 83, no Spring, p. 81-108Article in journal (Refereed)
    Abstract [en]

    Culture and discourses affect our understanding of the archive in the digital environment: preconceptions, norms and practices developed in a paper-based administration color and limit perceptions of digital archives. It can be difficult to re-imagine the archive in the context of e-Government, and the networked environment, which increases the complexity of archival issues. This is a global problem, because digital records require other measures than paper records. This takes a foundational approach, focusing on openings and closures of concepts surrounding the idea of archives. Critical theory is used as a lens to study illustrations and descriptions of what an ‘e-archive’ is, and how it should be managed.

     

    The analysis is made after three basic principles that the public administration should work towards: (i) a holistic concept of the archive, (ii) a proactive approach to records management, and (iii) striving to integrate the archiving process with the goals and opportunities of e-government.

     

    The result indicates that the lack of ‘closings’: commonly understood principles and a shared definition of an e-archive, may restrict the understanding of archives in digital contexts and constrain the development of their full potential. At the same time, the lack of ‘openings’ toward new ways of thinking about and designing e-archives may narrow the scope of possibilities that the digital formats can offer. ‘Paper minds’ may presuppose a ‘stepwise progression’ of records from ‘active’ to ‘archival’ that is unnecessary in the digital context.

  • 15.
    Lakew, Nathan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Johnson, Roy D.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Long-term IS use as emergent ‘structure of understanding’: A Holistic philosophical posture of human-technology relationshipManuscript (preprint) (Other academic)
  • 16.
    Lakew, Nathan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Aligning IS design activities with technology appropriation – Holistic philosophical foundation for design practicesArticle in journal (Refereed)
  • 17.
    Lakew, Nathan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Lindblad Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Toward Interpretive Phenomenological Analysis – Exploring Technology Adoption And Continuoususe As Lifeworld Experience2015In: Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings, Pacific Asia Conference on Information Systems , 2015, article id Paper 63Conference paper (Refereed)
    Abstract [en]

    With recent rapid digital evolution and integration of technology into our lifeworld, the suitability of causal based methods to study IT-entangled everyday experiences is becoming dubious. As interpretive research methods emerge as viable alternatives, some has criticized its rigor based on its less critical stance and lack of tools to understand complex historical and environmental influences on individual experiences. Drawing upon phenomenology, we propose Interpretive Phenomenological Analyses (IPA) as potential interpretive method of inquiry to understand how and why we engage with information systems. IPA provides a tool to both critical explore and hermeneutically interpret phenomena of lifeworld experiences based on users’ interpretation of their own experiences. The approach also provides a means to mapping out participants’ object of concern and their experiential claims using hermeneutical and critical questioning, then coherently contextualize participants’ interpretation within their environmental and cultural settings. We illustrate the proposed method with empirical evidence of excerpt from a longitude study of IS usage research. Consideration is given to philosophical assumptions, different IPA approaches, and researchers’ fore-structure presumptions of their field of interest. The paper intends to contribute toward the discussion of interpretive research methods in the field of information systems.

  • 18.
    Lakew, Nathan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    The equipment nature of ‘the so-called’ IT Artifacts – Holistic ontology based IS design principles2013Conference paper (Refereed)
    Abstract [en]

    The topic of Information System (IS) design has ben extensively covered in design science literature.After introducing two main ontological stance of IS design, holism and dualism, this paper develops fourIS design principles that bases a holistic orientation. We first presenthe two underlining IS design coresof dualistic ontology, externality and determinacy, and their influence in the proces of IS design. We thendiscus end-users' holistic IS practice based on Heideger's tol analysis framework. After presentingnew technology apropriation case study, we further discus holistic based IS design principles and theiraplication in diferent IS design activites. Based on the empirical evidence, the paper demonstrates theefect of ontological level stance on the operational level of IS design, the concept of breakdown and itscontribution to the improvement of worksystem. We conclude by highlighting the ned for further study ofholistic IS design principles and its implication for organization.

  • 19.
    Lindblad Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Diagnosing the techno-relational action space;: Finding institutional and individual dimensions for innovation in transformational government2011In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 5, no 4, p. 364-378Article in journal (Refereed)
    Abstract [en]

    Purpose – The overall purpose of this paper is to contribute to the discussion of the IT-related public sector transformation by reintroducing the question of employees’ organisational power and position in technological and technocratic systems.

     

    Design/methodology/approach – To examine how formal organisational positions, together with the way in which employees position themselves in relation to technology, affect how employees interpret their accessible action space (position and action strategy) a survey in a local municipality were conducted.

    Findings – As indicated by our hypothesis, the empirical results verify that the techno-relational action space is two-dimensional, consisting of both a formal position (how the organisational members are positioned) and a certain amount of action space outside a formal position (i.e. how they are position themselves). Elaborating on these dimensions generates rewarding insights into a micro-change perspective where technology-related innovation processes are concerned.

    Originality/value – The paper combines analysis of how the organisational members position themselves in relation to technology with how they are positioned organisationally in relation to technology and structures of power. Instead, we claim, that he techno-relational space is both a matter of how the organisational members position themselves in relation to technology and a matter of how they are positioned organisationally in relation to technology and structures of power.

    Practical implications: Identifying and acknowledging employees perceived techno-relational action space is of great importance in understanding organisational members’ participation, cooperation and innovative capability in government transformation.

     

  • 20.
    Lindblad Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    The myth of eGovernment2009In: Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective, Hershey: Information Science Reference, 2009, p. 313-328Chapter in book (Other academic)
    Abstract [en]

    The authors of this chapter suggest that e-government is best understood as a mythologised megatrend. They argue that it has become a symbol for the modernised government of today. A symbol which, in some sense has to be demythologized in order to be realised. The authors suggest that by analysing general and specific interpretations, the myth can be partially unravelled, which is illustrated by a large scale study based on 2624 employees in public administration. The authors suggest a loose coupling between the general and the specific level.

  • 21.
    Lindblad Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Liden, Gustav
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Swedish eGovernment in Public Use2011In: Information Society and Globalization: Transformation of politics / [ed] Jožanc, Nikolina och Jan A G M 93van Dijk, Zagrep: Political Science Research Centre , 2011, 1, p. 93-124Chapter in book (Refereed)
  • 22.
    Lindblad Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lidén, Gustav
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Swedish eGovernment in public use2010In: Information Society and Globalisation: Transformation of Politics, 22 October 2010,  Dubrovnik, 2010Conference paper (Refereed)
    Abstract [en]

    The idea of eGovernment is often put forward as the main principal for public administrations to improve their government activities. One of the most emphasized arguments for eGovernment in the public discourse is the expectation of an increased interaction with and service toward citizens by enhanced e-services and the efforts in improving e-services in number and functionality undergo constant benchmarking tests. These benchmarking results are then often acting as incentives for further investments and action plans. , But we still lack sufficient analyses of actual usage, even though it is a quite natural next step in assessing success of what is supplied in other contexts. In this paper it is argued that Sweden is especially interesting given the high internet penetration, highly developed welfare system and the fact that Swedish authorities’ development of various e-services is rated quite high in these benchmarking efforts. The purpose of this paper is to address the question of how and when Swedish e-services are used by the public as an important issue for understanding the impact of eGovernment on the interactions between citizens and government. Our tentative empirical results indicate an interesting gap in use patterns in relation to supply (number and functionality) of e-services Further on use varies with age and level of education. In conclusion the fact that even though Sweden has so many of the necessary requirements, (iii) there is an incongruity between supply and use and (ii) the use is still very structurally divided  calls for a discussion of useworthiness and raise questions of whether eGovernment challenge any structural mechanisms.

  • 23.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Chaufför eller passagerare?2010In: Förvaltning och medborgarskap i förändring / [ed] Lindblad-Gidlund, K, Ekelin, A, Eriksén, S, Ranerup, A, Lund: Studentlitteratur, 2010, 1:1, p. 33-46Chapter in book (Other academic)
    Abstract [sv]

    KAPITEL 1 Chaufför eller passagerare 33    Katarina Lindblad-Gidlund     Inledning 33    Vad menas med användardriven och användarcentrerad utveckling 34    Teknikutveckling 35    Arbetsplatsdemokrati 35    Vem är chaufför och av vad 36    Är chauffören en kund 37    Service och/eller demokrati som medborgarna driver 39    Den förlorade chauffören och konsten att lyssna på passagerarna 42    Diskussionsfrågor 44    Referenser 45 

  • 24.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    'Demand driven development of public e-services': Dominant, hidden and contrasting stories2012In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Springer, 2012, Vol. 7443 LNCS, p. 66-77Conference paper (Other academic)
    Abstract [en]

    The idea of participation and demand driven development is not unique for the applied area of development of public e-services, it has for long been an issue in development stands and has moved relatively unchecked from the margins to the mainstream of development since mid 1980s. The promise of empowerment and transformative development has though been severely questioned during the past decade in development research and practice in lack of sufficient evidence that the idea is living up to the expected standards. However, in eGovernment, demand driven development of public e-service is on the contrary growing. Expectations such as enhanced use, better services and more efficient resource utilization are expressed in different contexts. In this article the idea of demand driven development of public e-services is analyzed discursively in order to gain a deeper understanding of how the narrative is told, retold and challenged. The results show that from a design perspective it is rewarding to acknowledge both the dominant, hidden and contrasting stories in order to understand challenges in development work. © 2012 IFIP International Federation for Information Processing.

  • 25.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Designing for all and no one - Practitioners understandings of citizen driven development of public e-services2012In: ACM International Conference Proceeding Series, ACM Press, 2012, Vol. 1, p. 11-19Conference paper (Refereed)
    Abstract [en]

    The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. There are however, less conceptual analyses resting on a critical stance analyzing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority by using conceptual disentanglement (as in identifying extensions of the concept, noting regularities and reveal relevant features) as a methodology. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation. Estimating who should be participating (when designing for almost all citizens), how many citizens are needed as a base for a design decisions, who decides what should be an objective for a design initiation and on what grounds and legitimacy? The picture evolving is that of an overreliance and an uncritical acceptance of the notion of citizen driven development of public e-services on a policy level, that fails both the practitioners and the citizens; highlighting the need for critical analysis in order to deconstruct the taken for grantedness of the notion of user involvement and deal with the ignorance regarding the details and performance in this specific setting. © 2012 ACM.

  • 26.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Driver or Passenger? An Analysis of Citizen-Driven eGovernment2008In: Electronic Government, proceedings, Berlin Heidelberg: Springer, 2008, p. 267-278Conference paper (Refereed)
    Abstract [en]

    eGovernment is often put forward as a transformation supporting empowerment and democracy, building on principles such as ‘citizen-driven’ and ‘citizen-centered’ development. In addition it is often symbolized by a technology-laden and romantic progressivism. In this article this picture is analyzed from the perspective of the ones supposed to put eGovernment into practice. A model to analyze our relation with technology laden governmental development is put forward. The results, resting on a large scale empirical study in a local municipality, show that a remarkably high number of civic servants (acting in their role as citizens) did not see any possibility to change the transformation if they thought it not to serve the citizens. Implying that there is still a long way to go to live up to such beautiful proclamations, and also highlights the question whether ‘citizen-driven eGovernment’ is an accurate framing?

  • 27.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Samverkan för social hållbarhet och öppen innovation2009Conference paper (Refereed)
    Abstract [en]

    Det ställs idag höga förväntningar på att effektivisering och ökad service inom offentlig förvaltning skall främja såväl tillväxt (bl.a. genom enklare processer) som demokrati (bl.a. genom ökad tillgänglighet). Men det finns också ett flertal problembilder identifierade kring en sådan utveckling såsom dubbelarbete, otydlig nytta, bristande samverkan och oklara förutsättningar. Vilket påverkar såväl ekonomi, arbetssituation för offentliganställda samt uteblivet mervärde för medborgare och företag. En sådan problembeskrivning går givetvis att analysera från ett flertal olika perspektiv men vi hävdar att öppen innovation, samverkan och social hållbarhet illustrerar och fokuserar viktiga processer och kombinationen av dessa tre även innehåller värdefulla bidrag för en ökad förståelse och möjlighet till konstruktivt handlande. Syftet med det presenterade projektet är att det skall leverera kunskap och metoder för hur e-förvaltning kan utvecklas med högre grad av social hållbarhet och inom en kontext av öppen innovation. Denna kunskap och dessa metoder utvecklas i samspel med en konkret e-tjänsteutveckling i kommuner och landsting i Jämtlands och Västernorrlands län. Det vi gör i detta projekt är att vi i) applicerar begreppet öppen innovation specifikt på e-förvaltningens utveckling, ii) relaterar det till ett dokumenterat behov av social hållbarhet i e-tjänsteutvecklingen, och iii) testar aspekter av denna inriktning i en konkret och praktisk utveckling av e-tjänster i berörda kommuner och landsting och iv) dokumenterar och analyserar erfarenheterna för att möjliggöra kunskapsspridning.

     

  • 28.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Technotherapy: A relation with technology2005Doctoral thesis, monograph (Other academic)
    Abstract [en]

    What is identified as a problematic area in this thesis is our different relations with information technology which creates inequalities between possibilities to enjoy the advantages, or suffer the disadvantages, of the information technological development. The first step in addressing this area is to start with our conceptions of technological development, voluntaristic or deterministic, and the first argument is that it is important to create an awareness of our relation with technology. This thesis presents a perspective (with the help of social constructionism) which holds a possible method to create better conditions for awareness and finally, another relation. The relationistic approach highlights what sometimes is labelled the therapeutic purpose of IS (i.e. to create a mutual understanding between different agents through negotiated arrangements) which prevents some agents to be treated as inanimate objects instead of fellow human beings. And techno therapy not only for the IS researchers but for the change agents at the political level and perhaps most importantly, for the users themselves so that they will be able to formulate, communicate and mediate their needs and wishes. The aim is to come up with tools and instruments for creating opportunities for as many as possible to in an enlightened and equal way make their own choices regarding information technology use.

  • 29.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The reflexive designer: a method for sustainable IT development2010In: International journal of sustainable society, ISSN 1756-2538, Vol. 2, no 4, p. 406-419Article in journal (Refereed)
    Abstract [sv]

    An increasing diffusion of IT in almost all aspects of our daily lives in modern western societies raises questions about; how IT is done and what the effects are on social sustainability. In this paper, it is argued that we need to consider these issues during ‘the becoming’, instead of tackling them in retrospect and relate such a view closer to the work practices of IT designers in order to take sustainability aspects into genuine consideration. In addition, it is argued that the link in between is the elements of negotiation, that is, to acknowledge the process of defining the objectives for what is considered to be social sustainability and what is considered to be the desired result of technology development. A practical method of doing this and as such enhance IT design is put forward; reflexive design, where critical reflection and constructive action is framed as design principles.

  • 30.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The Reflexive Designer: A method for sustainable technology development2009In: SPT 2009: Converging technologies, Changing Societies / [ed] Phlip Brey, Tsjalling Swierstra, Peter-Paul Verbeek, Katinka Waelbers, Twente: University of Twente , 2009, p. 166-167Conference paper (Refereed)
    Abstract [en]

    The often considered most evasive part of the frequently used trinity of sustainability (economical, environmental and social), social sustainability, is also the one we tend to leave behind. It might be justified theoretically due to its complexity in order to operationalise and analyse it (which is put forward by Marshall & Toffel, 2005, among others), but is that reason enough and what are the dangers in doing so? In this article the opposite action strategy is chosen i.e. to actually focus on the concept of social sustainability by analysing the relation between social sustainability and development of technology. In doing so, a suggestion is put forward, that design theory could work as framework for further understanding, and that the notion of ‘reflexive design’ (proposed by among others Grin et al. 2004, resting on ‘reflexive modernisation’ by Beck, Giddens & Lash 1994 and ‘the reflective practitioner’ by Schön, 1983) could actually work as a design method to enhance social sustainable technology development. To be more precise, the suggestion here is that what is often forgotten in traditional design methods are (a) the position held by the designer her/himself before even meeting the stake-holders and the claim that technology designers almost act as neutral and (b) therefore could put the major responsibility on the purchaser.

  • 31.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Three eGovernments living happily ever after: Discursive tensions and conflicting epistemic cultures in the development of public E-services2015In: International Journal of Electronic Government Research, ISSN 1548-3886, E-ISSN 1548-3894, Vol. 11, no 3, p. 43-56Article in journal (Refereed)
    Abstract [en]

    There exists a vast amount of different texts (policy documents, guidelines, action plans etc.) with the aim of stipulating the road forward for digitalisation of public sector, and an often used rationale for digitalisation is that the use of digitalised services will stimulate efficiency, reduce costs and at the same time enhance service quality. This is also often coupled with the idea that guarantee of success can be found participatory practices. This paper aims to disclose some of the underpinnings to the above logic by a closer analysis of 'the who, the why and how' of involving participators in digitalization of public sector. This paper uses a combination of discourse analysis and a Bourdieuan inspired use of the concept of epistemic cultures as an analytical framework to disentangle the notion of a participatory eGovernment development. The empirical case is a text analysis of a national action plan for digitalisation and the results of the analysis unfold two interesting notions; 1) three conflicting notions of for whom, why and how this is done, and 2) the consequences of conflicting epistemic cultures for practitioners to solve in the everyday practice when customer-oriented market logics are naively linked with democratically oriented inclusive participatory decision processes; two not so easily combined ideologies. Copyright © 2015, IGI Global.

  • 32.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    User's knights in shining armour?2006In: IFIP International Federation for Information Processing: Social Informatics: An information society for all? : in remembrance of Rob Kling : proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia, September 21-23, 2006, Springer , 2006, p. 265-278Conference paper (Other academic)
    Abstract [en]

    The aim of this article is to address the relation between a user-centred objective and social constructionism and the possibility to refine user-centred fundamentals by enhancing the awareness of the relation between humans and the constructed environment. Through social constructionism we could enter a bit deeper into questions like; (1) reality's subjective character especially concerning technology development, (2) the importance of a power analysis while creating technological artefacts, (3) the importance of analysing our own role in technology's construction and (3) we are made aware of the importance of how technology is communicated to others. The article is in a way an extension of an argument put forward by Jacob Nielsen about usability as empiricism and/or ideology.

  • 33.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    When and how do we become a "User"?2011In: Reframing human in information systems development / [ed] Pekkola, S & Isomäki, H-K, London: Springer Publishing Company, 2011, p. 211-226Chapter in book (Other academic)
  • 34.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    When and how do we become a 'user'?2007Conference paper (Other scientific)
    Abstract [en]

    This article takes its starting point in the following statement; hos ever brilliant solutions we create we will have to deal with consequences from processes that have taken place before the actual meeting with the specific information system. The RwT-model is an attempt to shed some light on when and how we become what in IS is referred to as a 'user' of an information system. It deals with socialisatoin, action strategies and positions towards technological artefacts and by doing so analyses the relation with technology to enhance understanding about the user.

  • 35.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Axelsson, Karin
    Linköpings universitet.
    Communicating Vessels for Relevant and Rigorous eGovernment Research2008In: Collaboration and the Knowledge Economy: Issues, Applications, Case studies, Amsterdam: IOS Press, 2008, p. 255-261Conference paper (Refereed)
    Abstract [en]

    Several researchers have pointed out that the field of eGovernment suffers from a too short-termed, project oriented, retrospective focus and a naïve technological optimism. Reflexive, critical analysis, cumulative research and altered use of theoretical frames are asked for to increase the practical value of eGovernment research. However, in front of fulfilling such expectations the reality is that we get the research we are asking for, and we are asking for the research we know exist, and in this logic lies a lot of communicative challenges (as well as funding mechanisms). This paper tries to address this relation and does so by putting forward an initiative to establish a national network of eGovernment researchers and practitioners (from private and public sector).

  • 36.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Axelsson, Karin
    Linköpings Universitet.
    Editorial: eGovernment in Sweden: New Directions2009In: International Journal of Public Information Systems, ISSN 1653-4360, no 2, p. 31-35Article in journal (Other academic)
    Abstract [en]

    In January 2008, the Swedish Government launched a new eGovernment action plan which was formulated to serve as “a new basis for IT-based organisational development in public administration”. The main objective in the plan was formulated as “as simple as possible for as many as possible”. The definition of eGovernment used in the action plan is the one agreed upon by many other European countries: “eGovernment is organisational development in public administrations that takes advantage of information and communication technologies (ICT) combined with organisational changes and new skills”. Behind the suggested course of actions there is a rhetoric that Sweden was now entering a new path regarding eGovernment development. Taken together the declarations in the plan made it and the expressed expectations of profound changes in public administration an interesting target for critical review.Having identified the importance in critically discussing and analysing the action plan, the Swedish Researchers Network in eGovernment (www.egov.nu) arranged a network meeting at the national conference for public sector in Sweden June 2008. The theme for the meeting was “Reflections on the Swedish action plan for eGovernment”. Several researchers and practitioners shared and debated their reflections during this meeting. In order to continue this very interesting discussion after the conference, we then invited authors to submit an article on the same theme, i.e. analysing different aspects of the Swedish action plan for eGovernment. This call for papers was directed both to participants at the network meeting and others, who wanted to contribute to this on-going debate. The call was to encourage authors to communicate and share their insights and opinions regarding the action plan in order to provide knowledge to decision-makers and other practitioners.

  • 37.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Grönlund, Åke
    Örebro Universitet.
    Implementing eGovernment: Advancing professionalism2010In: E-Government: Grundlagen, Instrumente, Strategien / [ed] Bernd W Wirtz, Wiesbaden: Gabler Verlag/GWV Fachverlage GmbH, 2010, 1:1, p. 495-540Chapter in book (Other academic)
  • 38.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Larsson, Anders
    Nyhlén, Sara
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Avstamp: Innovationskraft i offentlig sektor2016Report (Other academic)
  • 39.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Forskning kring offentliga e-tjänster - En kartläggning av forskning som bedrivs kring offentliga e-tjänster i Sverige2006Report (Other scientific)
  • 40.
    Nilsson, Olof
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Everyday communication home and school  (ECHOES)2006In: Proceedings of the International Workshop on E-services in Public Administration, Boras, Sweden: University College of Borås , 2006, p. 75-84Conference paper (Refereed)
    Abstract [en]

    This position paper will present the aims and goals for the CITIZYS Research Group at Mid Sweden University.  The research in the group is aimed to contribute to produce pro-ductive, democratic and sustainable information systems for the public sector, with a fo-cus on the citizens’ perspective.  To prove our point, we will discuss these objectives through a practical example, the on-going ECHOES-project.

  • 41.
    Nyhlén, Sara
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Humanities and Social Sciences.
    Gidlund, Katarina L
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Everything’ disappears …: reflexive design and norm-critical intervention in the digitalization of cultural heritage2019In: Information, Communication and Society, ISSN 1369-118X, E-ISSN 1468-4462, Vol. 22, no 10, p. 1361-1375Article in journal (Refereed)
    Abstract [en]

    According to narrative trends, digitalization has the potential todeconstruct both power structures and practices of exclusion insociety. What we argue here is that this deconstruction is not theresult of digitalization alone, it is dependent on how digitalizationis done. On the contrary, digitalization has often resulted inreproduction instead of transformation and deconstruction, i.e.digitalization tend to uphold practices instead of challengingthem. Being slightly more provocative, what becomes digitalizedis often what we can easily capture and understand. Similarly,when we open up for an increased participation in the creation ofdigital artifacts (sometimes expressed as demand-driven, citizencentered,or participatory development), those participating indigitalization are often already known; the use of alreadyestablished contact channels making them easy to reach andconnect with. Such logics raise questions about the intersectionsof norms and power and the potential transformative character ofdigitalization. The aim of this paper is to, through a theoreticalframework combining critical information systems, policyenactment and norm critical design, introduce a reflexive designmethod to gently provoke norms. We analyze the need tointervene in the everyday practices of digitalization. This is donein an empirical case study of the making of a regional digitalcultural heritage portal. The results indicate that digitalizationneeds norm critical interventions to change existing practices andprevent norm reproduction. Otherwise, as in this case of thedigitalization of cultural heritage, digitalization runs the risk ofstrengthening existing power structures and excluding practicesinstead of challenging them.

  • 42.
    Sefyrin, Johanna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Öberg, K.D.
    Umeå University, Umeå, Sweden .
    Ekelin, A.
    Linnæus University, Kalmar, Sweden.
    Representational practices in demands driven development of public sector2013In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2013, p. 200-211Conference paper (Refereed)
    Abstract [en]

    This paper concerns representational practices in demands driven development of public sector, and the problems they involve. The term demands driven development refers to a movement in public sector towards a closer cooperation with the citizens, primarily with regards to the development of public e-services. The objective with the paper is to explore representational practices through the analysis of practitioners' talk about demands driven development. There are several interrelated problems with representational practices, in this paper analysed through the discussions of practitioners who work with demands driven development of public sector. The conclusion is that these practitioners work with representational practices in a way which they at the same time seem to consider rather problematic. © 2013 IFIP International Federation for Information Processing.

  • 43.
    Sundberg, Leif
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Value-Based Decision Making: Decision Theory Meets e-Government2017In: Electronic Government: Lecture Notes in Computer Science: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings / [ed] Janssen, M., Axelsson, K., Glassey, O., Klievink, B., Krimmer, R., Lindgren, I., Parycek, P., Scholl, H.J., Trutnev, D., Springer, 2017, p. 351-358Conference paper (Refereed)
    Abstract [en]

    Electronic government, or e-Government, is the use of information and communication technology in the public sector. As a research field, it is characterized as multi-disciplinary with heritage from both the information systems and public administration fields. This diverse background may be beneficial, but it may also result in a fragmented theoretical base and conceptual vagueness. This paper applies decision theory to e-Government to tie a number of theoretical and practical concepts together. In particular, five concepts from decision theory (i.e. objectives, stakeholder inclusion, weighting and resource allocation, risk analysis, and outcomes assessment) are compared with counterparts in e-Government. The findings have both theoretical and practical implications. First, they add to and unite e-Government theory. Second, practical methods for operationalizing the theoretical concepts are proposed. This operationalization includes using a holistic approach to e-participation throughout decision processes.

  • 44.
    Truex, Duane
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Olssson, Leif
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Lindblad-Gidlund, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sefyrin, Johanna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Larsson, Aron
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nilsson, Olof
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Borglund, Erik
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Asproth, Viveca
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Position Statement: Sustainable Information and Information Systems (SIIS)2011In: Governance and Sustainability in Information Systems: Managing the Transfer and Diffusion of ITManaging the Transfer and Diffusion of IT, IFIP / [ed] Karlheinz Kautz, Markus Nüttgens, & Andreas Gadatsch, Hamburg Germany: Springer, 2011, p. 306-309Conference paper (Refereed)
    Abstract [en]

    In this position statement we provide our understanding of the relation between the IS field and the notion of sustainability, and present our focus through a characterization of the “sustainability research” construct. By doing so, we hope to contribute to the discourse on a clarification of the construct itself in our research community.

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