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  • 1.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    25 years of quality management research – Outlines and Trends2018Inngår i: International Journal of Quality and Reliability Management, ISSN 0265-671X, Vol. 35, nr 1, s. 208-231Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to explore and describe how research on quality management (QM) has evolved historically. The study includes the complete digital archive of three academic journals in the field of QM. Thereby, a unique depiction of how the general outlines of the field as well as trends in research topics have evolved through the years is presented. Design/methodology/approach: The study applies cluster and probabilistic topic modeling to unstructured data from The International Journal of Quality & Reliability Management, The TQM Journal and Total Quality Management & Business Excellence. In addition, trend analysis using support vector machine is performed. Findings: The study identifies six central, perpetual themes of QM research: control, costs, reliability and failure; service quality; TQM – implementation and performance; ISO – certification, standards and systems; Innovation, practices and learning and customers – research and product design. Additionally, historical surges and shifts in research focus are recognized in the study. From these trends, a decrease in interest in TQM and control of quality, costs and processes in favor of service quality, customer satisfaction, Six Sigma, Lean and innovation can be noted during the past decade. The results validate previous findings. Originality/value: Of the identified central themes, innovation, practices and learning appears not to have been documented as a fundamental part of QM research in previous studies. Thus, this theme can be regarded as a new perspective on QM research and thereby on QM.

  • 2.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploration of text mining methodology through investigation of QMOD-ICQSS proceedings2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose

    The purpose of the study is to explore if and how text mining methodology can be applied to investigate and analyze large amounts of academic papers. Methodology / Approach The study uses probabilistic topic modeling as method to perform exploratory data analysis on QMOD-ICQSS proceedings.

    Findings

    The findings give reason for further exploration of text mining and probabilistic topic modeling as a relevant method to extract information from large amounts of academic papers. The generated topic models serve as a foundation for other researchers to conduct more detailed analysis of the QMOD-ICQSS proceedings depending on the specific area of interest. Research Limitations The study was limited to the use of one software and modeling technique, a multi-track approach would have strengthened the results.

    Originality

    There seems not to exist any other text mining study that has been conducted on conferenced proceedings in general nor on QMOD-ICQSS proceedings specifically. Keywords Text Mining, Probabilistic Topic Modeling, Quality Movement, Total Quality Management, QMOD-ICQSS

    Paper type

    Research paper

  • 3.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring research on quality and reliability management through text mining methodology2017Inngår i: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 34, nr 7, s. 975-1014Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to explore and describe research presented in the International Journal of Quality & Reliability Management (IJQRM), thereby creating an increased understanding of how the areas of research have evolved through the years. An additional purpose is to show how text mining methodology can be used as a tool for exploration and description of research publications.

    Design/methodology/approach - The study applies text mining methodologies to explore and describe the digital library of IJQRM from 1984 up to 2014. To structure and condense the data, k-means clustering and probabilistic topic modeling with latent Dirichlet allocation is applied. The data set consists of research paper abstracts.

    Findings - The results support the suggestion of the occurrence of trends, fads and fashion in research publications. Research on quality function deployment (QFD) and reliability management are noted to be on the downturn whereas research on Six Sigma with a focus on lean, innovation, performance and improvement on the rise. Furthermore, the study confirms IJQRM as a scientific journal with quality and reliability management as primary areas of coverage, accompanied by specific topics such as total quality management, service quality, process management, ISO, QFD and Six Sigma. The study also gives an insight into how text mining can be used as a way to efficiently explore and describe large quantities of research paper abstracts.

    Research limitations/implications - The study focuses on abstracts of research papers, thus topics and categories that could be identified via other journal publications, such as book reviews; general reviews; secondary articles; editorials; guest editorials; awards for excellence (notifications); introductions or summaries from conferences; notes from the publisher; and articles without an abstract, are excluded.

    Originality/value - There do not seem to be any prior text mining studies that apply cluster modeling and probabilistic topic modeling to research article abstracts in the IJQRM. This study therefore offers a unique perspective on the journal's content.

  • 4.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring Trends, Patterns and Characteristics of Quality Management Through Text Mining2016Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    At frequent intervals, new reports and papers are published stressing the importance of high quality and quality improvement measures in the public and private sector if Sweden is to survive as a welfare state and industrial nation. The situation seems not to be unique for Sweden: similar opinions can be heard in other parts of the world as well. In the 21st century, consumers and citizens should be provided with continuously improved quality at a lower cost, otherwise businesses are likely to go bankrupt and politicians may lose the trust of the people. Quality is, thus, a word that is used persistently by people in power and the social commentators of today. From this perspective, it might seem fitting that quality, quality management (QM), total quality management (TQM) and other closely related terminologies are well defined, to make possible constructive dialogue that will culminate in effective action. This is often not the case, which is why vision statements, campaigns and other quality improvement measures risk falling short before they are even launched. With this background, the purpose of this thesis is to facilitate fruitful dialogue by examining QM-research and how trends, terminologies and research focus have shifted over time. By increasing the understanding of how QM-research has evolved it is also possible to create a coherent overview which hopefully can help to reduce confusion and polarisation amongst scholars and practitioners. In this way, it might be possible to increase the number of successful quality improvement measures as well as to lay the foundations for sustainable and system-wide quality improvement actions in society at large.

    The thesis is based on three studies, of which the first is looking into conference proceedings from one of the globally most prominent scientific conferences on quality – the QMOD-ICQSS conference. The two subsequent studies use abstracts from three of the top ranked scientific journals dealing with quality - International Journal of Quality and Reliability Management, Total Quality Management Journal and Total Quality Management & Business Excellence. All studies have been conducted according to text mining methodology, which entails usage of statistical tools in the form of hard- and software for data collection, modelling and analysis. The approach is exploratory and previously not verified with this purpose, which is why the three studies offer unique perspectives on the research field, at the same time as new methodological tools and approaches are investigated and tested.

    Through the studies it is possible to show occurrence of trends in research alignment as well as in publication design and popularity. The studies also identify central, perpetual, topics around which the research has been concentrated. These topics indicate that the research field, in spite of momentary trends and fashions, rests on a firm foundation regarding problem definition and approaches to solve them. Finally, a model is presented which summarizes the perspectives and outsets which distinguish QM and make it a research field in its own right.

  • 5.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Text Mining The Quality Paradigm(s)2019Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm.

    The findings reveal the existence of unifying topics, around which research on quality has clustered, constituting the foundational pillars of an academic quality paradigm. These foundational pillars are operational paradigms that embody both epistemological perspectives and operational concerns regarding quality. The three operative paradigms upon which the quality paradigm rests are the operative paradigm of back-end quality (orbiting around: QM, TQM and service quality), the operative paradigm of middle-way quality (orbiting around: ISO, BEMs and Quality Awards) and the operative paradigm of front-end quality (orbiting around: Reliability, Costs and Processes). The three operative paradigms differ in their levels of abstraction, accountability and system-learning emphasis. However, the mutual purpose and aim of the three operative paradigms, and hence the paradigm as a whole, is to continuously control, assure and develop systems affecting quality initiatives in service of the customer(s).

    The findings also indicate that the operative paradigms of back-end and front-end quality seem to be specializing and drifting apart, which might lead to a division of the quality paradigm into two separate paradigms.

    The studies in this thesis also confirm the existence of changes in the focus and popularity of specific topics. However, the key epistemological findings are the central and perpetual research topics that are identified – supporting the supposition that research on quality truly constitutes a delimited and recognized research paradigm.

    Furthermore, the studies show that research on quality expanded during the end of the 1980s and beginning of the 1990s, after which a contraction took place, followed by stability at the start of the 21st century. Consequently, it is found that research on quality entered a stable and mature phase in the 21st century, settling down as a distinctive and established research paradigm.

    Finally, it is found that the exploration and application of text mining is a potent approach when probing the epistemological foundations of an academic discipline.

  • 6.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    The quality movements three operational paradigms - A text mining ventureInngår i: Artikkel i tidsskrift (Fagfellevurdert)
  • 7.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four decades of research on quality: summarising, Trendspotting and looking ahead2019Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to identify and depict the key areas around which research on quality has orbited during the past 37 years. Additionally, this paper aims to explore longitudinal patterns and trends in the identified key areas. Thereby, this study aims to present new perspectives on the foundational elements and evolutionary patterns of research on quality as well as future directions. The paper applies data- and text modelling methodology to a chronological dataset covering 37 years and consisting of scientific journals specialising in research on quality; it also includes scientific journals with a broader spectrum of operations management (OM) research. The study identifies seven central topics around which research on quality has centred during this time period: Service Quality & Customer Satisfaction; Process design & Control; ISO Certification & Standards; TQM - Implementation, Performance & Culture; QM - Practices & Performance; Reliability, Costs, Failure & Problems and Excellence - BEMs, Quality Awards & Excellence in Higher Education. The results also show that the total number of entries has risen constantly since 1980; however, there was a period of decline between 2000 and 2012, indicating that after almost four decades, research on quality is still vibrant and relevant.

  • 8.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four Decades of Research on Quality: Summarizing, Trendspotting and Looking Ahead2018Konferansepaper (Fagfellevurdert)
  • 9.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Jaca, Carmen
    Universidad de Navarra, TECNUN, San Sebastian, Spain.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Kaizen and continuous improvement – trends and patterns over 30 years2018Inngår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 30, nr 4, s. 371-390Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to depict how Kaizen and continuous improvement (CI) are represented in scientific journals focusing on quality management (QM) from the 1980s until 2017. Additionally, the study aims to examine how Kaizen is studied and described and how the relationship between Kaizen and CI is portrayed. Design/methodology/approach: The study applies a mixed methods approach to search for tendencies and outlines concerning Kaizen and CI in four scientific journals focusing on QM and two focusing on OM. The data set contains entries from 1980 until 2017, which makes it possible to depict how Kaizen has evolved over more than 30 years. Findings: The findings show that Kaizen and CI attained special interest in the mid-1990s, after which interest appears to have decreased. However, the findings imply that a regenerated interest for the areas spiked post 2010. In addition, the results indicate that Kaizen is on the one hand accepted by one part of the management community but on the other hand completely ignored by the rest. Finally, the data illuminate a need to strengthen and clarify Kaizen’s theoretical basis and its relationship to CI. Practical implications: If an aspiration exists to increase the success rate of Kaizen implementation, the results from the study highlight the need to address and clarify epistemological, terminological and theoretical issues. Originality/value: Prior data mining studies pinpointing how Kaizen and CI have evolved over the last 30 years appear not to exist. 

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