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  • 1.
    Ahlin, Karin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System Science.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Person-centred Health Care Resting on Digitization and Systematic Processes: A position paper2021In: GLOBAL HEALTH 2021 The Tenth International Conference on Global Health Challenges, International Academy, Research and Industry Association (IARIA), 2021Conference paper (Refereed)
    Abstract [en]

    This position paper argues for further research within person-centered healthcare using digitization and systematic process within the fields of information systems and quality management. The included state of art shows the existence of both digital applications and innovation, whereas there is lack of knowledge on how to engage users, especially when it comes to older citizens. Besides the digital application, we should focus on developing related systematic processes to increase both organizational value and patient value.          Understanding user-design and development are necessary prerequisites to engage in digitalization and is also key to transformation in health care.

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  • 2.
    Armstrong, M. L.
    et al.
    University of South Florida.
    snyder, K. M.
    university of south florida.
    Stiles, P
    University of South Florida.
    Expected impact of the Child Health Insurance Program on Alcohol and Drug Abuse and Mental Health Operations Base Funding1999Report (Other academic)
  • 3.
    Boothroyd, Roger A.
    et al.
    University of South Florida.
    Stiles, PG
    University of South Florida.
    Snyder, Kristen
    University of South Florida.
    Zong, X
    University of South Florida.
    Service Penetration by persons with severe mental illness: How should it be measured?2002In: Journal of Behavioral Health Services & Research, ISSN 1094-3412, E-ISSN 1556-3308, Vol. 29, no 2, p. 198-207Article in journal (Refereed)
    Abstract [en]

    As performance indicators and outcomes measures become essential parts of doing business, providers of mental health services are developing and using a number of access measures. One that is being used with increasing frequency is service penetration. However, the lack of standard methods for calculating and reporting service penetration has made the comparison of penetration rates cross studies difficult. This article discusses the conceptualization and operationalization of service penetration. In addition, it presents an exploratory study of service penetration using data from the same persons using very different data sources; these data were collected during an evaluation of a Medicaid managed care system in Florida. The article offers recommendations for the use and reporting of service penetration rates.

  • 4.
    Boothroyd, Roger
    et al.
    University of South Florida.
    Stiles, P
    University of South Florida.
    Snyder, K. M.
    University of South Florida.
    Murrin, M. R.
    University of South Florida.
    The Health and Mental Health Needs of Service Utilization of Children of TANF recipients2000In: 12th Annual Research Conference Proceedings: A System of Care for Children's Mental Health: Expanding the Research Base / [ed] C. Liberton, C. Newman, K. Kutash, R. Friedman, tampa: University of South Florida , 2000Conference paper (Refereed)
  • 5.
    Boothroyd, Roger
    et al.
    University of South Florida.
    Stiles, P
    University of South Florida.
    Snyder, Kristen
    University of South Florida.
    Zong, X
    University of South Florida.
    The health and mental needs and service utilization of children of TANF recipeients2000In: 13th Annual Research Training Center on Childrens Mental Health and Conference Proceedings / [ed] C. Liberton, C. Newman, K Kutash, R. Friedman, 2000Conference paper (Refereed)
  • 6.
    Brodén, Karin
    et al.
    Karlstads universitet, Handelshögskolan (from 2013).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Sörensen, Helle
    Östersunds kommun.
    Zingmark, Magnus
    Östersunds kommun.
    Determining Value in Welfare-Technology: The Need for a Multi-Perspective Framework2023In: International Journal of Health Economics and Policy, ISSN 2578-9295, Vol. 8, no 4, p. 76-88Article in journal (Refereed)
    Abstract [en]

    Background: Stakeholders in health and social care are implementing digital solutions to facilitate person-centred care for citizens. One problem is choosing which digital solution to implement. Ordinary cost-benefit analysis implicates the measurable parts of the value, leaving the immeasurable without any trace in an analysis. Results: We used design thinking to design a framework that implicates what to add as valuable factors on individual, organisational, and governmental levels. The design is based on empirical material from workshops and literature reviews on systems thinking, quality management, and value factors. The valuable factors at an individual level could include independence, autonomy, and empowerment, and the factors at the organisational level accessibility, competence, and independence. On a central level, the factors are related to person-centred care and its value proposals, such as autonomy and independence. Conclusions: While conducting a cost-benefit analysis, focusing on a standard definition of the value concept is essential. The designed framework needs to be dynamic due to the broad range of welfare technology. The created rubrics cube model, including strategic, organisational-operational and individual levels, should be used by decision-making groups as a flexible foundation. Forthcoming research will test this framework, including the proposed scale for measurement and focusing on welfare technology for older citizens.

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  • 7.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen M.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Quality in preschools through systematic quality work – a principal’s perspective2024In: Quality Assurance in Education, ISSN 0968-4883, E-ISSN 1758-7662, Vol. 32, no 2, p. 257-273Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to explore existing and desired methodologies for systematic quality work to promote quality in preschools from the principal’s perspective. Design/methodology/approach: A collaborative approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to those portfolio assignments were analysed by the research team and subsequently compared to total quality management values. Findings: Existing and desired methodologies for systematic quality work are presented and sorted into 13 and 17 groups, respectively. The principals desire four times more methodologies than they are presently using to promote systematic quality work, and the results show that they must extend their methodologies to support TQM values. Research limitations/implications: This research is based on answers collected from 18 principals in one municipality in Sweden. Practical implications: The use of the cornerstone model provides a framework to illustrate the application of TQM in preschools. Originality/value: Principals struggle to find time for systemic quality work. The presented results can be used to work systematically with quality in preschools and other organizations. 

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  • 8.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Enhancing Sustainable Quality Culture2017Conference paper (Refereed)
    Abstract [en]

    In 2015, a project was initiated to explore how quality can be enhanced in Swedish businesses by developing an internal coaching process to support value-based leadership development. The three–year project, financed by The Knowledge Foundation, is a research and development partnership consisting of three Swedish manufacturing companies and Mid Sweden University. Results presented in the poster address both the process and outcomes from this project.

    Purpose

    To present the results in changes in a company's value-base two years into a project with the purpose to explore how quality can be enhanced when a value-based leadership is integrated with sustainable practices.

    Method:

    A number of activities were completed in the company. A survey was designed to measure SQD values as an indicator for value based leadership. The survey were administered both at the start of the project and then again one year later to measure changes in leadership and values. The results from the survey were first analyzed using SPSS (Cronbach Alpha and T-test) and then in relation to completed activities. This was done by the research team together with management team in the company.

    Results:

    The results will be the presentation of completed activities within the company as well as results from the two measurements shows that the mean of the measured values are higher in the second measurement when it comes to the whole factory. When it comes to the managers it is the opposite regarding how they look at their role when it comes to the values: Leadership commitment and Participation of everybody.

    Conclusions so far:

    • Measuring soft aspects helps to focus on culture and values.
    • The wording of the statements can affect culture.
    • Talking about leadership in connection to an organizations unique context initiates new dialog forms, topics, and gives the leaders a “leadership language”.
    • Focusing on positive aspects of leadership creates energy and a solution focused climate.
    • Statistically significant results can be shown after such a short period as one year.
    • Increased pride in the team and the work-place!
    • Further investigate correlations between factors. 
  • 9.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Capturing Value-based leadership in Practice:: Insights from developing and applying an AI-interview guide2017In: Challenges and Opportunities of Quality in the 4th Industrial Revolution: On quality and service sciences ICQSS 2017 / [ed] Dahlgaard-Park, Su Mi and Dahlgaard, Jens J., 2017Conference paper (Refereed)
    Abstract [en]

    Abstract

    One of the most critical aspects for building quality and innovation in organizations is the role of values. Performance suffers when organizations fail to prioritize values. A challenge for many leaders is to understand deep-rooted values together with what they are and how they are developed. These deep-rooted values are reflected in the behaviors, language and signs occurring in the organization and can be seen as the organizations culture. When a culture is shaped, leadership is central and the managers in the organization are vital. Managers in an organization affect the predominating culture through their behaviors and approach to their co-workers. This make it interesting to try to find out underlying values held by managers striving for good leadership and performance. Underlying values can be unconscious and taken for granted, and thereby hard to ask about.  By using an interview guide inspired by Appreciative Inquiry (AI) (an approach based on generativity and positivity), underlying values and the leadership used by top managers can be discovered.

     

    Purpose - The purpose of this paper is to present and discuss the results from the Appreciative Inquiry (AI) inspired interviews to explore the underlying values held by top manager and to identify soft aspects of leadership.

     

    Methodology/approach – Top managers were interviewed as a part of a research project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization in order to understand the values the leaders had and to identify soft aspects of leadership.  The interviews were analyzed in workshops with the whole research group and structured and visualized through affinity chart.

     

    Findings – The results show underlying values held by top managers and identified soft aspects of leadership.

     

    Practical implications – The presented interview guide can be used to identify the top managers underlying values and the presented results from the interviews can be used to inspire other leaders to develop their leadership in their striving of good leadership and effective organizations.

  • 10.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide2018In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 4, p. 422-430Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to identify soft aspects ofleadership.Design/methodology/approach – Top managers were interviewed as a part of a research project withthe aim to support the development of value-based leadership that integrates company values, organizationalculture, customer needs and sustainable development. A structured interview guide, inspired by AI, wasdeveloped and used to pinpoint their motivation and vision of a good organization to understand the valuesthat the managers had and to identify soft aspects of leadership. The interviews were analyzed in workshopswith the whole research teamand structured and visualized through affinity diagrams.Findings – The results showed the underlying values held by top managers and identified soft aspects ofleadership.Practical implications – The presented interview guide can be used to identify the top managers’underlying values, and the presented results from the interviews can be used to inspire other managers andleaders to develop their leadership in their striving of good leadership and effective organizations.Originality/value – The paper explains how to apply an AI-inspired interview guide in finding out valuebasedleadership and soft aspects of leadership for enhancing organizational culture.

  • 11.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Collection of baseline data – expanding the scope2016In: EurOMA 2016 - Interactions, 2016Conference paper (Refereed)
    Abstract [en]

    For leaders to successfully meet the complexity of businesses today, many argue the need to design a performance measurement system that integrates hard data outcomes with soft measures found in organizational culture including values, norms, and behaviors. The purpose of this paper is to present an approach to collecting baseline data that captures the soft dimensions of organizational culture with system thinking as a guiding theory. The results present an approach for measuring the soft dimensions of organizational culture with description of methods, the type of data and what level of organizational culture they measure.

  • 12.
    Dollard, N.
    et al.
    University of South Florida.
    Brown, E.
    University of South Florida.
    Snyder, K. M.
    University of South Florida.
    Identifying Children with Serioous EMotional Disturbacne who are serviced by Multiple Public Systems.2000Conference paper (Refereed)
  • 13.
    Fredriksson, Ulf
    et al.
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Utbildningsvetenskap, globalisering, kunskapssamhället och kvalitet.: Paper presentation: symposium om "begreppet ut/bildningsvetenskap" ett fösök att fånga det gemensamma I pedagogic, lärande, pedagoiskt arbete, didakti mm. October. Lärahögskolan I Stockholm och Pedagogiska Insitutionen vid stockholms Universitet.2004Conference paper (Refereed)
  • 14.
    Fredriksson, Ulf
    et al.
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Utbildningsvetenskap: Globalisering, kunskapssamhället och kvalitet.: Symposium: Vad är ut/bildningsvetenskap?, Lärarhögskolan i Stockholm, oktober 20042004Conference paper (Other scientific)
    Abstract [sv]

    Centrala ord i den aktuella utbildningsdiskussionen är kunskapssamhälle, globalisering och kvalitet. Kunskap lyfts ofta fram som ett centralt begrepp för att beskriva dagens samhälle. Det antas att tillgång och användande av kunskap idag är viktigare än traditionell produktion av varor. Detta äger rum i en tid som kännetecknas av ökad globalisering med en hårdnande konkurrens på en internationell marknad. Denna omställning förutsätts kräva att ett lands utbildningspolitik gör det möjligt för befolkningen att delta i ett livslångt lärande av hög kvalitet. En viktig uppgift för de som undervisar och forskar inom utbildningsvetenskap och närliggande ämnen är att undersöka i vilken utsträckning som de tankegångar som kort skissats ovan påverkat den faktiska utbildning som bedrivs. En sådan undersökning möjliggör en vidare diskussion om vilka förändringar som kan väntas i skolan och vilka förändringar som kan behövas. Paperet utgår ifrån en genomgång av aktuella dokument från främst EU och OECD för att diskutera varför kunskapssamhälle, globalisering och kvalitet kan anses vara centrala begrepp inom den utbildningspolitiska diskussionen och vilka implikationer detta kan få både för utbildningspolitik och utbildningsvetenskap. I detta sammanhang skissas också ett projekt som institutionen för utbildningsvetenskap vid Mitthögskolan planerar.

  • 15.
    From, Jörgen
    et al.
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Holmgren, Carina
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Olofsson, Anders
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Karlsson, Håkan
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    What is education in entrepreneurship education?: Paper presented at NFPF/NERA-conference in Oslo, March 10-12, 2005.2005Conference paper (Other academic)
  • 16. Fundin, Anders
    et al.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Westin, Love
    SKI – Svenskt Kvalitetsindex and Mälardalen University, Sweden.
    Management towards sustainable behaviour in organizations by measuring organizational culture2023In: EurOMA conference – European Operations Management Association, 2023, Vol. 30Conference paper (Refereed)
    Abstract [en]

    To adapt organisations to the increased pace of societal change owing to climate andfinancial crises and the post-pandemic situation, planning operations with anorganisational culture that can adapt and transform is needed. Research has demonstratedthe importance of an organisation’s culture with respect to employee performance and thevalue delivered to stakeholders. To develop an organisation’s culture, knowledge of thebehaviours that support and those that hinder organisational values is equally important.This study aims to develop and evaluate measures of organisational culture adapted to anorganisation’s values.

  • 17.
    Godtman Kling, Kristin
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.
    Ankre, Rosemarie
    Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.
    Fjellström, Sanna
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Flygare Wallén, Eva
    Hansen, Elisabeth
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Nordström, Anna
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Ohlsson, Marie
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Selander, John
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Wall, Erika
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences (HOV).
    Wall-Reinius, Sandra
    Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.
    Zingmark, Magnus
    Tillgängliga samhällen för jämlik hälsa hälsofrämjande aktiviteter för personer med funktionsnedsättning och äldre vuxna2024In: Globala utmaningar - lokala lösningar: Forskning för en hållbar samhällsutveckling i norra Sverige / [ed] Ingela Bäckström, Peter Fredman, Katarina Giritli-Nygren, Kaarlo Niskanen, Anna Olofsson, Hans-Erik Nilsson och Katrin Lindbäck, Östersund: Mittuniversitetet , 2024, p. 144-146Chapter in book (Other academic)
  • 18.
    Hedlund, Christer
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Continuous Improvement of Leadership: Evaluation of peer-coaching experiments2017Conference paper (Refereed)
    Abstract [en]

    This paper investigates continuous improvement of leadership with the aid of coaching and specifically peer-coaching as a model for leadership improvement. The paper is based on the idea of experimental learning both as a tool to motivate, educate and inspire leaders in two studied organizations. Learning-by-doing along with reflection has formed the basis for leadership improvement and leadership awareness in this study. The concept of Developing- by-doing have been used to help leaders design the foundation of an organizational specific coaching model. 

  • 19.
    Hedlund, Christer
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice2016In: EurOMA Conference Proceedings: Interactions 2016, 2016Conference paper (Refereed)
    Abstract [en]

    Since the bestselling book “Toyota Kata” was first published in 2009 the practices of the Toyota Kata has spread quickly among practitioners and consultants all over the world. However, the number of academic papers and studies concerning Toyota Kata occurs as remarkably sparse. Based on the apparent gap, this paper identifies and proposes a future research agenda on Toyota Kata based on a survey with Swedish Toyota Kata experts. As a result, 20 areas are highlighted and identified as the currently most desirable to understand and study more closely. Based on the areas, six themes are also identified and formulated. 

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  • 20.
    Holmgren, Carina
    et al.
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    From, Jörgen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Olofsson, Anders
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Karlsson, Håkan
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Sundström, Ulrika
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Entrepreneurship Education: Salvation or Damnation?2005In: Journal of Entrepreneurship Education, ISSN 1098-8394, E-ISSN 1528-2651, Vol. 8, p. 7-19Article in journal (Refereed)
    Abstract [en]

    Many researchers, and policy makers, across Europe emphasise entrepreneurship education as the way to a future new welfare society. Why? The aim of this article is to discuss critically entrepreneurship education, starting in contemporary European research on entrepreneurship. Earlier research defines entrepreneurship as a temporary process of innovation, only possible in capitalistic societies. In more recent research entrepreneurship is located within the entrepreneur, to a limited number of traits typical for the entrepreneurial personality despite its surroundings. Environmental or cultural factors are treated as either to promote or inhibit entrepreneurial behaviour/personality. The locus to specific traits of the individual is the logic behind the, normative and quite naïve, favouring of entrepreneurship education. Entrepreneurship education, characterised by learning by doing, practice-orientation, and so on, is viewed as the way to foster the right kind of individuals; individuals with the specific traits who form a kind of inner resources that can be profitable on the global market. In this perspective, entrepreneurship education seems to be a part of the ongoing neo liberal oriented restructuring process, which is sweeping through Europe, and the writings on entrepreneurship education can be understood as a specific political/ideological activity. I

  • 21.
    Holmgren, Carina
    et al.
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    From, Jörgen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Olofsson, Anders
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Karlsson, Håkan
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Sundstöm, Ulrika
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Entrepreneurship Education: Salvation or Damnation?: NERA Congress, Reykjavík 20042004In: NERA Congress, Reykjavík 2004, 2004Conference paper (Other academic)
    Abstract [en]

    Many researchers, and policy makers, across Europe emphasise entrepreneurship education as the way to a future new welfare society. Why? The aim of this paper is to discuss critically entrepreneurship education, starting in contemporary European research on entrepreneurship. Earlier research defines entrepreneurship as a temporary process of innovation, only possible in capitalistic societies. In more recent research entrepreneurship is located within the entrepreneur, to a limited number of traits typical for the entrepreneurial personality despite its surroundings. Environmental or cultural factors are treated as either to promote or inhibit entrepreneurial behaviour/personality. The locus to specific traits of the individual is the logic behind the, normative and quite naïve, favouring of entrepreneurship education. Entrepreneurship education, characterised by learning by doing, practice-orientation, and so on, is viewed as the way to foster the right kind of individuals; individuals with the specific traits who form a kind of inner resources that can be profitable on the global market. In this perspective, entrepreneurship education seems to be a part of the ongoing neo liberal oriented restructuring process, which is sweeping through Europe, and the writings on entrepreneurship education can be understood as a specific political/ideological activity.

  • 22.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Assessing quality culture over time2022In: The 25th Excellence in Services International Conference, 2022 / [ed] Jacques Martin, 2022Conference paper (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to present the results from a questionnaire assessing the quality culture used recurrently in order to better understand strengths and challenges in regards to developing a sustainable Quality Management (QM) culture. 

    Methodology: A previously developed questionnaire aiming at assessing the quality culture in an organization was handed out to all preschool principals in a Swedish municipality on four occasions during a research project aiming at developing the principals’ ability to work with QM. The results was analysed statistically using SPSS to compare the results from the first and the fourth measurement point. 

    Main Findings: The results shows a general higher level of agreement to the statements and that 13 of the 42 statements had statistically significant differences between the first and the last measurement point, representing seven of the 14 factors in the questionnaire. The factors regarding information and the internal system view seems to be most affected during the project period. The results also indicates a movement from a more person (principal) centred focus towards a more systemic view.

    Practical implications: Using the questionnaire regularly can help an organization to monitor and create a deeper understanding and knowledge regarding how leaders and co-workers assess the quality culture. This can in turn be a foundation for future strategic efforts towards an organisations vision and goals.

    Originality/value: The longitudinal use of the survey in one organization. 

    Type of paper: Research paper

  • 23.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Developing quality in preschools – collecting baseline data through a strength based approach2022In: Proceedings M2D2022: 9th International Conference on mechanics and materials in design / [ed] J.F. Silva Gomes and S.A. Meguid, 2022, p. 927-934Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to describe a way to assess the quality culture in an organization using a strength based qualitative approach. The purpose is also to present the result from using the approach in a preschool setting and then analysed in relation to values needed to create a sustainable QM culture. 

    An interview guide inspired by Appreciative Inquiry (AI) was used in order to identify success factors as perceived by the principals. The success factors were then analysed in relation to sustainable quality values.

    The results show that when the principals themselves describes success factors needed to deliver with quality in a preschools setting they focus on leadership, co-workers and conditions for continuous improvements. The values regarding having a holistic view and a customer focus are not so much in focus giving an insight into what needs to be emphasised on when working with the quality culture. In conclusion there seems to be a need to move from an internal to a more external, long-term holistic perspective on quality in order to meet the demands for developing the future generation of children. 

  • 24.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Adapting a Lean leadership-training program within a health care organization through co-creation2018In: 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK / [ed] Su Mi Park-Daahlgard, 2018Conference paper (Refereed)
    Abstract [en]

    Purpose –The purpose is to describe and evaluate a Lean leadership-training program within the healthcare sector, developed through a co-creative process with the intent of enhancing the possibilities for a context-specific adaption of Lean.

    Methodology/approach – A co-created leadership-training program, executed over a period of one year, is described both as a model development process and as the final training program. The program was evaluated through reflective discussions and feedback as well as a written final evaluation of the program from participants in the program.  

    Findings – Even though the process was not followed to the end the evaluation shows that the objectives of the training program was met, at least amongst the participators attended the whole program. Using a co-creative process when developing and realizing a leadership-training program enhances the possibilities for an organizational adaption of Lean to its own context. One condition for this approach to be successful is that the expectation on both the organization and the University needs to be in focus through the whole process. In addition the executive team needs to be continuously engaged and create conditions for the organization to realize the potential winnings from the training program.

  • 25.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Adapting a Lean leadership-training program within a health care organization through cocreation2020In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 12, no 1, p. 15-28Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to describe and evaluate a Lean leadership-training program within the health-care sector. A training program developed through a cocreative process with the intent of enhancing the possibilities for a context-specific adaption of Lean. Design/methodology/approach: A cocreated leadership-training program, executed over a period of one year, is described both as a model development process and as the final training program. The program was evaluated through reflective discussions and feedback as well as a written final evaluation of the program from participants in the program. Findings: The evaluation shows that the objectives of the training program were met, at least among the participants who attended the whole program. Using a cocreative process when developing and realizing a leadership-training program enhances the possibilities for an organization to adapt Lean to its own context. One condition for this approach to be successful is that the expectations of both the organization and the university need to be in focus through the whole process. In addition, the executive team needs to be continuously engaged and create conditions for the organization to realize the potential benefits of the training program. Originality/value: This paper highlights the challenge when applying Lean in a health-care organization but also describes a way to address Lean training and learning in this context. 

  • 26.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?2018In: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887, Vol. 31, no 3, p. 276-292Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this study is to present a comprehensive approach to studying organizational culture using “soft measures” to facilitate sustainable quality development in organizations. The purpose is also to present, discuss and compare the results from a survey designed to measure a company’s value base.

    Design/methodology/approach – A number of different methods were used to collect soft data to study and measure organizational culture and at the same time influence the culture and the leadership within three organizations. One method, the survey, was used on two different occasions to obtain an overview of the culture within an organization and to investigate if the activities had influenced the culture and the leadership.

    Findings – The application of soft measures used by leaders to study and develop organizational culture resulted in statistically significant positive changes in organizational work culture, according to a pre-post survey after a short period of one year.

    Practical implications – The approach can be used by leaders in different types of organizations as the challenge of changing the organizational culture through the leadership seems to be a common challenge regardless of line of business.

    Originality/value – The study shows the benefits of using a comprehensive approach to assess an organization’s culture based on qualitative measures and analysis.

  • 27.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Using the employee satisfaction survey as a tool for building organizational culture2016In: EurOMA Conference Proceedings: Interactions, 2016, 2016Conference paper (Refereed)
    Abstract [en]

    There is a strong relationship between employee satisfaction and organizational results and using an employee surveys effectively could support quality improvements and organizational culture. The purpose of this paper is to present an employee satisfaction survey designed to change organizational culture and co-worker behaviors. Included in the analysis are results from that survey focusing on culture and leadership. The results show that asking a different kind of questions in an employee satisfaction survey and analyzing the results in more detail could give an organization a management tool to be used both to monitor and to build organizational culture.

    Download full text (pdf)
    fulltext
  • 28.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Truly changing the culture – learnings from a value-based top leader2017In: 20th QMOD conference: Challenges and Opportunities of Quality in the 4th Industrial Revolution / [ed] Su Mi Dahlgaard Park, 2017Conference paper (Refereed)
    Abstract [en]

    Both TQM and Lean are said to rest on a number of values that in turn are said to be the building blocks of the organizational culture needed to successfully apply TQM or Lean in an organization. The reason why applying Lean or TQM fail is frequently explained by the lack of focusing on values and culture and instead too big focus on tools and methods. In this context, leadership is often mentioned as one if the main keys to change the organizational culture as the leaders in organizations are the bearer of values. There is also a strong connection between values held and behaviors shown by the leaders and the co-workers in the organization. So the question arises; how come it´s so hard to make the change in leadership behaviors and by that the organizational culture? At the same time, there are leaders succeeding with consciously changing the culture and the values held by the co-workers. What can we learn from such a leaders that have succeeded in changing an exciting culture in an organization?

    Purpose - The purpose of this paper is to present the values held by and the ways of working used by a top leader (COO) with the aim to change the organizational culture.

    Methodology/approach – The Chief Operating Officer (COO) of a successful Lean company was interviewed in order to identify the managers´ values as well as ways of working. A developed interview guide was used to get an understanding of the values the leader had and to identify “other” softer aspects of his leadership. The results from the study was analyzed by the researchers, first by each researcher individually, then in workshops as a group.

    Findings – The results show that the COO appears to have an understanding about the connection between values and behaviors something shown by the close connection between the identified ways of working and values. The result also shows ways of working to achieve a cultural change, were the use of ROFO can be seen as a driving force for this. The COO displays a leadership and a value-base much in line with Lean leadership and value-base.Practical implications – The presented results can be used by leaders in different types of organization in their work with developing the culture and leadership.

  • 29.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Uitto, Elisabet
    Östersund kommun.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Slutrapport för projektet Kvalitet i förskolan: Ett samverkansprojekt mellan Östersunds kommun och Mittuniversitetet2023Report (Other (popular science, discussion, etc.))
    Download full text (pdf)
    fulltext
  • 30.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Developing value-based leadership for sustainable quality development: Let’s do it2018Conference paper (Refereed)
    Abstract [en]

    Introduction

    In a report in Harvard Business Review, Grant (2016) cited that one of the most critical factors for building quality and innovation in business today is the role of values. Companies that are grounded in clearly articulated values create conditions for employees to be creative and divergent, which is a key ingredient for quality improvement and innovation (ibid). The industrial model that valued compliance and order, is being replaced by a model that values employee engagement as necessary for meeting the needs of customers and improving quality (ibid). This is possible when employees are clear about the values from which decisions are made and understand the reasons why companies choose certain practices. No longer is the “what” and “how” of business practice sufficient to ensure quality: employees need to understand “why” they do what they do to establish a sense of identity and culture for quality innovation (Pink, 2006; Sinek, 2009).

    Understanding values, including what they are and how they are developed is a contemporary challenge for many business leaders. Values are embedded in an organizations culture and reflected in the behaviors, language and symbol systems used in an organization (Schein, 2004). According to Hildebrandt (1991), changing the corporate culture is increasingly recognized as one of the primary conditions for successfully developing quality in business.  At the same time research shows that the majority of quality initiatives fail due to a lack of understanding about culture (Turesky & Connell, 2010, ). Instead, many leaders remain stuck in a leadership approach that worked in the past and miss opportunities to build energy that is revitalizing (Boyatzis & McKee, 2005).

    Proponents of design thinking suggest there is much to learn from designers about how to understand and develop culture (Brown, 2008). Leavy (2010) states that there is a “growing recognition that ‘design thinking’ or the creative principles long associated with the design function, may now have something very significant to offer when applied…to business management and strategy development” (p. 5-6). Design thinking offers possibilities to develop innovation in management to generate sustainability in business excellence through high engagement and high performance organizational culture.

    In 2015, a project was initiated through financing from KK Stiftelsen to help business leaders develop a value-based leadership to support sustainable quality innovation in manufacturing. Design thinking was applied as part of the research and innovation approach to gain insights into the challenges facing leaders and to develop prototypes for understanding and building cultures of success through value-based leadership.  

    The purpose of this paper is to present findings from years one and two of the project to examine the cultures within three manufacturing companies and the corresponding leadership practices. Specifically, we address the question: what can we learn from business leaders about the constraints and possibilities to developing a value-based leadership in manufacturing; and what tools can be applied to build a culture of innovation and engagement that resonates with company values and support strategic planning and business excellence?

     

    Method

    A three-year multi-site case study was conducted in collaboration with three manufacturing companies in Sweden. Data were collected through a series of workshops to gain insights into the constraints and possibilities for leaders in manufacturing to develop a value-based leadership to support sustainable quality development. Data were gathered through a 1) leadership survey, 2) interviews with three general directors, 3) focus groups with middle and top-level managers, 4) observations and cultural analysis, survey, 5) storytelling and appreciative inquiry, and 6) an employee questionnaire. The study design was based on a collaborative, iterative model using the Stanford Design thinking framework (Ling, 2015): 1) empathy, 2) framing, 3) ideation, 4) prototyping, and 5) testing the prototypes with users. Respondents in the study represent leadership teams in three Swedish manufacturing companies and their employees. Company A includes 16 middle management leaders and two production leaders, and one general director. Company B is represented by ten middle managers and one production leader. Company C is represented by three middle managers, one production leader, and one general director.

               

    Findings

    The findings indicated that in general there is a lack of dialogue among leaders about what is leadership, what is culture and what is meant by values in the organization. As well, there is a heavy emphasis on structure and process, yet at the same time there lacks a clear understanding about why the structures exist and how they can be used to spawn innovation. Moreover, participating leaders in manufacturing succumb to a crisis leadership model that results from the heavy emphasis on productivity and bottom-line effectiveness. Leaders in each of the companies repeatedly expressed the need to develop structures and systems of leadership that would free them to become proactive. Participants also recognized a positive side effect they believed would result in the form of employee engagement and shared decision making if they had the opportunity to focus on long-term development.

           Design thinking and the methods used to develop work culture, including appreciative inquiry, storytelling and coaching, provided leaders with new insights into the culture within the company. Leaders were able to identify both constraints and possibilities for changing the culture from disengagement to engagement. Through the process, they also began to identify values and recognized the importance of valuing employees to affect innovation and build a culture of engagement. We also witnessed increased dialogue among leaders that reflected an understanding of the importance to engage middle managers and employees in problem solving and innovation.

     

    Boyatzis R., McKee, A. (2005) Resonant leadership. Boston: Harvard Business School Press.

    Brown, T. (2008) “Design thinking". Harvard Business Review, pp. 1-10

    Grant, A. (2016) “How to build a culture of originality”. Harvard Business Review. March 2016. 86- 94.

    Hildebrandt, S. 1991. Quality culture and TQM. Total Quality Management, 2, 1-15.

    Leavy, B. (2010) “Design thinking: a new mental model of value innovation”. Strategy & Leadership. Vol. 38, no 3., pp. 5-14

    Ling, D. (2015) Complete design thinking guide for successful professionals. Singapore: Emerge Creatives Group.

    Pink, D. (2006) A whole new mind: why right-brainers will rule the world. New York: Riverhead Books.

    Schein, E. H. 2004. Organizational culture and leadership (3. ed.). San Francisco: Jossey-Bass.

    Sinek, S. (2009). Start with Why: how great leaders inspire everyone to take action. New York: Penguin Group.

    Turesky, E. F., Connell, P. (2010). “Off the rails: understanding the derailment of a Lean manufacturing initiative”. Organization Management Journal. 7, pp. 110-132

  • 31.
    Jaldemark, Jimmy
    et al.
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Lindberg, J. Ola
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    Persson Slumpi, Thomas
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sefyrin, Johanna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Snyder, Kristen
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    Sjöström, Mårten
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Slutrapport delprojekt 3.5.1 Forskning och forskarskolan i e-lärande2011Other (Other (popular science, discussion, etc.))
  • 32.
    Jaldemark, Jimmy
    et al.
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Human Sciences, Institution of education.
    Kursverksamhet inom e-lärande: Ett projekt genomfört av HEALTH-gruppen vid Institutionen för Utbildningsvetenskap2012Other (Other (popular science, discussion, etc.))
  • 33.
    Johnson, Michael
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. Corbett Preparatory School, Tampa, Florida, USA.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. Corbett Preparatory School, Tampa, Florida, USA.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Responsiveness to Change: How can the concept of Attractive Quality Enhance School Sustainability?2022In: Proceedings M2D2022: 9th International Conference on mechanics and materials in design / [ed] J.F. Silva Gomez, Shaker A. Meguid, 2022, p. 997-1014, article id 19126Conference paper (Refereed)
    Abstract [en]

    The global COVID 19 pandemic created a challenge for organizations and schools worldwide that raised fundamental questions about the degree to which they are sustainable. Some schools struggled to adapt quickly to the needs of their stakeholders while others saw opportunity in the moment to create and innovate to generate new value for their customers and increase attractive quality. Sustainability can be defined as the responsiveness of a living system to change in its environment (Snyder and Snyder, 2021) and responsiveness as the quality of reacting quickly and positively. When faced with the pandemic, schools and organizations around the world were put to the test on how responsive they could be to changes in their complex environments and this turbulent time in history has forced educational leaders to ask how schools can create more sustainable practices. This paper presents a phenomenological study which examined what school leaders did to sustain attractive quality during the pandemic, specifically by evaluating responsiveness as a core capability. Findings were explored to better understand responsiveness and ask what lessons can be learned that will help inform a framework for developing sustainable quality in education. 

  • 34.
    Knyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Concept maps, voice thread and visual images: Helping educators spawn divergent thinking and dialogic learning2014In: Cases on teaching critical thinking through visual representation strategies / [ed] Leonard J. Shedletsky and Jeffrey S. Beaudry, Hershey Pennsylvania: IGI Global, 2014, p. 387-417Chapter in book (Refereed)
    Abstract [en]

    The context of this chapter has its roots in an educational movement that recognizes the importance of preparing youth for living and working in a global community. Central to this is a belief in 1) engaging students in collaborative learning, 2) developing cultural sensitivity, 3) using digital media for communication and creativity, and 4) transforming pedagogical practice to foster reflection, divergent thinking, and creativity. The question addressed in this chapter is how teachers can use digital media and visual images to spawn divergent thinking and dialogue in a global learning context. This chapter presents a case analysis to examine evidence of inquiry-based collaborative learning and three-dimensional thinking among students when using digital images and collaborative software in a global partnership project.

  • 35.
    Lilja, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Metaphors we manage and develop quality by2020In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 12, no 4, p. 405-416Article in journal (Refereed)
    Abstract [en]

    Purpose: Metaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In quality management (QM), several metaphors are used to describe and bring to life the often-abstract QM concepts and systems. These metaphors are of great importance for how QM is understood, communicated and practiced. However, the metaphors of QM have seldom been systematically screened or put in focus, neither the topic of a critical discussion. The purpose of this paper is hence to contribute with a screening of the metaphors currently used, within QM literature and in practice among QM leaders, and then elaborate on their potential for improvement and development. Design/methodology/approach: The paper is based on a literature review combined with interviews of QM leaders. Findings: The paper highlights that the current QM metaphors provide intuitive associations to properties such as stability, shelter, and structure, but not to the important dynamic properties of QM, such as learning, or to the critical role of people in QM. What can be seen as core properties of QM are communicated by texts or labels added on to metaphors with properties that often are in sharp contrast to them. The paper also provides suggestions for further improvements and development. Originality/value: The paper highlights the area of metaphors within QM as an important area for future research. It also provides insights concerning the successful use and selection of metaphors in future QM practice. 

  • 36.
    Lilja, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Metaphors We Manage and Develop Quality by: Screening and Elaborating on the Metaphors of Quality Management2017Conference paper (Refereed)
    Abstract [en]

    Purpose: Metaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In Quality Management (QM) several metaphors are used to describe and bring to life the often abstract QM concepts and systems in clearer terms. These metaphors are undoubtedly of great importance for how QM is understood, communicated and practiced. They can also be assumed to have a significant impact on the perceived attractiveness of, and engagement in, QM systems. However, the metaphors of QM have seldom been systematically screened or put in focus, neither the topic of a critical discussion. The purpose of this paper is hence to contribute with a screening of the metaphors currently used, within QM literature and in practice among QM leaders, and then elaborate on their potential for improvement and development.

    Methodology/Approach: The paper is based on a literature review combined with interviews of QM leaders.

    Findings: The paper highlights that the current QM metaphors provide intuitive associations to properties such as stability, shelter, and structure but not to the important dynamic properties of QM, such as learning, or to the critical role of people in QM. It also provides suggestions for further improvements and development.

    Value of the Paper: The paper highlights the area of metaphors within QM as an important area for future research. It also provides insights concerning the successful use and selection of metaphors in future QM practice.

  • 37.
    Lilja, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ahlin, Karin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Persson Slumpi, Thomas
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Why Action Research and Quality Management is such a Nice Match: And How to Make them Dance without Falling2018In: Proceedings of the 21st QMOD conference: The Quality Movement, Where are we going ? - Past Present and Future, 2018Conference paper (Refereed)
    Abstract [en]

    Purpose

    For anyone digging into the concepts, it becomes obvious that action research and quality management are a really nice match. They share many of their conceptual roots, intentions, core principles/dimensions and processes. Current best practice of quality management can even be understood as doing and strengthening action research processes, in terms of the Plan-do-study-act cycle (PDSA), in organizations. However, the choice, design and application of action research within quality management research is surprisingly seldom discussed or shared. The purpose of this paper is hence to elaborate on how action research and quality management are closely interrelated and how action research can be used more frequently and successfully in quality management research. In addition, the paper hopes to contribute to revitalizing what could be considered the most fundamental practice of quality management: the PDSA cycle.    

    Method

    The paper is based on a conceptual discussion combined with illustrative experiences and learnings from several research projects that have applied action research to develop the field of Quality Management. The projects and examples illustrate and share both experiences of dancing at its best and a few uncomfortable falls.

     

    Findings

    The paper identifies several critical factors to consider when designing and applying action research within quality management research. 

     

    Practical Implications

    As action research is defined by its double aim, developing both scientific knowledge and practice, the ability to successfully design and apply action research in quality management research has large practical implications. One obvious risk if this dance fails is that academic researchers draw back from practice and their ambitions of developing and contributing to practice in their research. The findings of the paper are hoped to increase the number of successful future applications of action research within quality management.

     

    Originality

    The study provide insights in an area sparsely discussed in previous academic work.

  • 38.
    Lilja, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Jørgensen, Rasmus
    Copenhagen Business School.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Östberg, Louise
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Exploring an ecosystemic and regenerative approach to quality management: towards new theory and practice for a living world2023Conference paper (Refereed)
    Abstract [en]

    Quality Management (QM) is currently facing a new landscape that makes the traditional emphasis on internal organizational excellence as well as many of the QM leadership control practices, increasingly insufficient. The purpose of this paper is to contribute to revitalizing and updating QM theory and practice for a living world by exploring an ecosystemic and regenerative approach. The paper presents initial results from a study of the phenomena of developing and improving together, across boundaries of organizations and actors, in two complex ecosystems. The results highlight four enablers and six wishes that could inform further exploration and future QM practice.

  • 39.
    Lilja, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Sten, Lilly-Mari
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Teaming for Quality in the VUCA Landscape: Exploring key elements for a progressive leap in team-based practices to drive quality, sustainability,and regeneration2022In: Proceedings of the 28th Annual Conference, International Sustainable Development Research Society: Sustainable Development and Courage: Culture, Art and Human Rights / [ed] Peter Dobers, Malin Gawell, Johan Gärde, Stefan Silfverskiöld, Stockholm: Södertörns högskola, 2022, p. 1606-1622Conference paper (Refereed)
    Abstract [en]

    The pandemic has impacted organisations in new and unprecedented ways, illustrating the landscape that organisations and their leadership are increasingly facing. A landscape that many organizations and leaders find exceptionally hard to navigate, characterized by tensions and increasing levels of volatility, uncertainty, complexity, and ambiguity (VUCA). This new landscape is strongly driven by the systemic, complex, and interconnected sustainability challenges now urgently facing humankind. It is simply no longer an option to lead, operate and design the quality of systems, organizations, or products based on an incomplete economic, reductionist and mechanistic logic. Instead, the world is clearly calling for a leap in leading and teaming for quality. This leap would be into more of a living logic; a dialogic mindset; an emergence paradigm; a regenerative culture; and an integral stage of consciousness, leading and organising. Collaboration will then increasingly replace autonomy, empowerment will replace power, teamwork will replace individualism, self-organisation will replace rigid structures, and team intelligence will replace individual intelligence.

    The purpose of this paper is to identify, integrate, and advocate key elements for a progressive leap in team-based practices to achieve quality in the VUCA landscape. The paper is designed using a conceptual contribution framework. This framework includes making aware of what has been, or is missing, as well as pointing to aligned research areas that have failed to intersect. The paper presents conceptual findings concerning a progressive leap in team-based practices and what it might imply for how to team up for quality. In doing so, it advocates a leap into a practice of regenerative circles that transcends and includes fundamental principles and ideas from the team-based practices of quality control circles in the East by integrating insights from previous successful societal transformations within Nordic countries and the current Inner Development Goals initiative.

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  • 40.
    MacAlister, J. E.
    et al.
    Univeristy of South Florida.
    Snyder, K. J.
    University of South Florida.
    Acker-Hocevar, M.
    University of South Florida.
    Snyder, K. M.
    University of South Florida.
    The educational quality benchmark system: A response to issues of at-risk youth1997In: National Forum of Educational Administration and Supervision Journal, Vol. 14, no 3Article in journal (Refereed)
  • 41.
    Maria, Warne
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Gillander Gådin, Katja
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences.
    When health in adolescents is measured as positive health2016In: The 8th Nordic Health Promotion Research Conference (NHPRC), 2016Conference paper (Other academic)
  • 42.
    Mårtensson, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Developing organizational systems that link quality managment and sustainability: moving from theory to practice2022In: Proceedings M2D2022: 9th International Conference on Mechanics and Materials in Design / [ed] J.F. Silva Gomes & Shaker A. Meguid, 2022, p. 935-956, article id 18215Conference paper (Refereed)
    Abstract [en]

    In this paper, the concept of long-term thinking is examined in the context of education to gaindeeper insights into how leaders can integrate and interlink quality management practices withsustainability. The school as a case is chosen because of the built-in mandate to developpractices centered on long-term thinking through the preparation of future generations. Thepurpose of this paper is to present findings from a qualitative case study that examine thepresence of a systems approach to organizing that integrate quality management andsustainability. In particular we are interested in examining more closely how long-term thinkingis applied in the case site and the ways in which it permeates the system of leading andcontinuous development. Long-term thinking is a key variable in the mind-shift necessary tosustain quality in the 21st century, yet many studies suggest that it is often lacking.

  • 43.
    Mårtensson, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Utmaningar och möjligheter vid förändring av styrmodeller i offentlig sektorn som eftersträvar en hållbar verksamhet2023Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to contribute insights into how public sector organizations can develop steering models to balance the logic between economic steering and participatory cultures of value co-creation to meet the needs of citizens and sustainable societal development. 

  • 44.
    Mårtensson, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Interlinking Lean and Sustainability: How ready are leaders?2019In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 31, no 2, p. 136-149Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to explore evidence of interlinkages between Lean and sustainability among organisational leaders in the early stages of Lean implementation.

    Design/methodology: A multiple-site case study was conducted to study the connections between Lean and sustainable development during the implementation stages of a Lean practice. In-depth interviews were conducted with managers about their knowledge and understanding of the interlinkages between Lean and sustainable development. The findings were then used as an analytic frame to determine whether these interlinkages were present in the organisation.

    Findings: Evidence of interlinkages between Lean and sustainable development was found; however, their presence was incomplete and inconsistent across clinics.

    Research implications: Insights from the research can help organisations plan for the implementation of Lean practice, particularly when a sub-goal is to achieve sustainable development.

    Originality/value: The study shows the importance of focusing on managers’ knowledge and understanding of the interlinkages between Lean and sustainable development when implementing Lean in order to utilise Leans full potential to achieve sustainability.

  • 45.
    Mårtensson, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Understanding long-term thinking as a management strategy to support sustainable quality development: Perspectives from education2023In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 35, no 9, p. 352-368Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this study is to explore the concept of long-term thinking in a non-business context to gain deeper insights into bridging the gap between the theory of long-term thinking and its application as a management strategy.

    Design/methodology/approach

    To explore the concept of long-thinking further in a non-business setting, a grounded theory study was conducted with preschool leaders in a municipality in Sweden to examine how the leaders describe, define and apply the concept of long-term thinking in their schools. Interviews with school leaders, both written and oral, were used for data collection.

    Findings

    This study illustrates that the concept of long-term thinking can be twofold. First, the description can be as an anchor that reflects a mission. Second, the description can be a steering mechanism that guides decision-making. The findings also reinforce the importance of organisations developing an organisational culture that connect their vision and goals with the values and needs of their customers.

    Research limitations/implications

    This study was carried out in a single organisation and shows a snapshot of the organisation's status at the time the data were collected. Therefore, the findings are not generalisable to all organisational settings; rather the findings may be transferable to other settings.

    Practical implications

    The results can be used to help identify areas where preschools in a municipal context can engage with sustainable quality development in order to build systems that support work with quality in a more structured way.

    Originality/value

    Long-term thinking is seen, within both theory and organisations, as necessary to achieve success in terms of sustainable development and quality, and this study contributes with knowledge about the current gap between theories of long-term thinking and practice in organisations.

  • 46.
    Mårtensson, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Snyder, Kristen M.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Communication, Quality Management, and Information Systems (2023-).
    Approaching system thinking in schools by linking quality and sustainability:: moving from theory to practice2023In: Systems Thinking for Sustainable Schooling: A Mindshift for Educators to Lead and Achieve Quality Schools / [ed] KAROLYN J. SNYDER AND KRISTEN M. SNYDER, Rowman & Littlefield Publishers, 2023, p. 90-105Chapter in book (Refereed)
    Abstract [en]

    In this chapter, we illustrate how sustainable development, as both a concept and goal, can be integrated into a school’s strategic management systems and operational programming to achieve sustainable quality development. Systems thinking and long-term thinking are two strategic concepts that are highlighted to help educational leaders develop schools that are adaptive and responsive to the changing needs of students and society

  • 47.
    Panichi, Luisa
    et al.
    Centro Linguistico Interdipartimentale, University of Pisa, Italy.
    Lindberg, J Ola
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Snyder, Kristen
    Mid Sweden University, Faculty of Educational Sciences, Department of Education.
    Determining quality of experience in virtual platforms.2010In: International conference on designs for learning - towards a new conceptualization of learning, Stockholm, 17-19 March, 2010, 2010Conference paper (Refereed)
  • 48.
    Ridgely, M. S.
    et al.
    University of South Florida.
    Giard, J.
    University of South Florida .
    snyder, K. M.
    university of south florida.
    Evaluation of Florida's prepaid mental health plan: A comparison of Medicaid managed health care i AHCA areas 4 and 61998Report (Other academic)
  • 49.
    Ridgely, M. S.
    et al.
    University of South Florida.
    Giard, J.
    University of South Florida .
    snyder, K. M.
    university of south florida.
    Evaluation of Florida's prepaid mental health plan: Medicaid management arrangements in AHCA area IV: Organizational, financial and clinical structures1998Report (Other academic)
  • 50.
    Ridgely, M. S.
    et al.
    University of South Florida.
    snyder, K. M.
    university of south florida.
    Stiles, P
    University of South Florida.
    Murrin, M. R.
    University of South Florida.
    Evaluation of Florida's juvenile addition receiving facilities1997Report (Other academic)
1234 1 - 50 of 160
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