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  • 1.
    Ahlin, Karin
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för data- och systemvetenskap.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Löfstedt, Ulrica
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för data- och systemvetenskap.
    Mårtensson, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Åslund, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Öberg, Lena-Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för data- och systemvetenskap.
    Projekt Kundanpassad teknikinformation – KATI: Slutrapport – med fokus på förslag på arbetssätt och metoder2014Rapport (Annet (populærvitenskap, debatt, mm))
  • 2.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Health-related quality management values: comparing manager and co-worker perceptions2019Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper was to modify an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare theresults from managers and co-workers from two organizations in which the survey has been used to measure baseline data in a lean research project and to help managers understand the areas where improvement isneeded. Design/methodology/approach – An earlier survey measuring co-worker perception of the dimensions of the health-related QM values “leadership commitment” and “participation of everybody” has been developed with corresponding statements for managers. The results of the survey were analyzed using SPSS(Statistical Package for the Social Sciences), the Cronbach’s alpha coefficient was calculated for each of thedimensions, and the correlations between the dimensions and the health index were investigated using the Pearson correlation. The mean and standard deviation were also calculated. Findings – The modified survey is presented in the paper, and the results demonstrate that the managers’ perception of the presence of health-related QM values is higher than that of the co-workers. Seeing the leadership from the co-workers’ standpoint compared with the managers’ perspective provides novel insight for both the researcher and the managers. Originality/value – Leaders in organizations must develop greater efficiency to improve operational performance and develop healthy work environments. Practicing QM can benefit performance and is central for inspiring quality and efficiency within organizations, as well as for enhancing co-worker well-being. Earlier research found relationships between co-workers’ perception of their health and the health-related QMvalues “leadership commitment” and “participation of everybody.” With the survey presented in this paper, it is possible to measure these health-related QM values and provide a comparison between manager and coworker perceptions.

  • 3.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    On the Relationship between Sustainable Health and Quality Management: Leadership and organizational behaviours from Swedish organizations2009Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. There would, in addition, seem to be great gains if managers, by working with Quality Management, can manage to establish sustainable health among co-workers.

     

    The purpose of the research described in this thesis was to examine how Quality Management could be practised in order to support sustainable health among co-workers and what it is within Quality Management that influences sustainable co-worker health. Accordingly, the purpose was also to contribute to the understanding of the relation between sustainable health and Quality Management. To fulfil this purpose, three research questions were asked. The results are described in three parts related to the three research questions and are the product of six case studies carried out in seven different organizations.

     

    Interviews with managers and workshops with co-workers were carried out to investigate how Quality Management can be practised within organizations in order to promote sustainable co-worker health. These investigations took place in four organizations that had received awards. Three had been awarded for their excellence in leadership, work environment and co-workership, along with improved profitability; one for its successful implementation of quality programmes. The results are descriptions of methodologies, behaviours, values and organization structure used by the organizations to support sustainable health. These are exemplified with practical examples. The methodologies, behaviours, values, and organizational structure are considered possible for other organizations to adopt and all of them are already supported in the quality, management and leadership literature. Support from the health literature is also found for most of the behaviours, methodologies, values, and organizational structure.

     

    Surveys and focus groups interviews were carried out in five different organizations in order to find out what is of most importance when practising Quality Management in order to influence sustainable co-worker health. The results pointed to ‘Leadership Commitment’ as the most central of the values for achieving sustainable health among the co-workers. Furthermore, the values ‘Continuous Improvements’, ‘Participation of Everybody’ and ‘Customer Orientation’ were found to be related to sustainable health among the co-workers. The values ‘Leadership Commitment’ and the value ‘Participation of Everybody’ were then further elaborated to find aspects of importance for sustainable co-worker health. From the value ‘Leadership Commitment’ four aspects were extracted. These were labelled ‘Empathy’, ‘Presence and Communication’, ‘Integrity’, and ‘Continuity’. The results showed relations between the value ‘Leadership Commitment’ within Quality Management and sustainable health among the co-workers. Thus it is essential for leaders to work in accordance with that value to achieve results in the work towards sustainable co-worker health. The results indicate that this requires management and leadership that are characterized by the aspects above. The leaders have to:

     

    • Really understand the co-workers and their work situation.

    • Be present and available for co-workers and communicate with them.

    • Act as a role model, be fair and keep their promises.

    • Stay in their positions long enough to build up trust and confidence.

     

    The value ‘Participation of Everybody’ has also been shown to be related to sustainable health among the co-workers. This indicates that it is important to work in accordance with that value in the struggle to achieve sustainable health among the co-workers. The results imply that this value is characterized by the aspects ‘Development’, ‘Influence’ and ‘Being informed’. This could be done by:

     

    • Giving the co-workers opportunities to develop their skills and develop personally.

    • Letting the co-workers influence their work situation and taking suggestions and proposals from them seriously.

    • Having good communication within the whole organization.

     

    To manage this; the managers have to delegate more and empower the co-workers.

     

    These results were then further elaborated within another organization in order to develop a measurement approach that can clarify the extent to which the values, ‘Leadership Commitment’ and ‘Participation of Everybody’ permeate an organization. The developed measurement approach can be used to clarify the extent to which the organization is practising the health-promoting values within Quality Management and in what areas improvement is needed to increase co-worker health. The approach can also help the organization to detect those shortcomings within the management which are important for co-worker well-being. The developed measurement approach can be used to establish and enhance co-worker health by improving their well-being, satisfaction and motivation.

  • 4.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Quality Management for Sustainable Health: Methodologies, Values and Practices taken from Swedish Organizations2006Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    In many Western countries today, not least in Sweden, there are a lot of organizations that have great problems with sickness absence. The costs connected to the high rates of sickness absence have also risen to alarming levels. Healthy co-workers and healthy organizations are obvious goals for many leaders, but this is not always so easy to establish. Work practices and leadership that are beneficial to co-worker health are thus vital to identify.

     

    Studies have shown relationships between company-wide implementation of quality programs and improved co-worker satisfaction along with low co-worker turn over; in other words, co-worker health along with improved customer satisfaction and financial results. Despite the great problems concerning sickness absence, there are organizations that have been awarded prizes for excellence in leadership, internal partnership, working environment, and profitability.

     

    The overall purposes of the research described in this thesis are to examine and describe how management and leadership can establish sustainable health among the co-workers and examine how the leadership for sustainable health is related to Quality Management. The in-depth purpose is to examine which aspects within the values derived from the quality movement are those that primarily influence the co-workers’ perceived health.

     

    The results presented can be described in three parts and are results from four case studies carried out in five different organizations. Three of the organizations have received awards for establishing good working environment, good financial results, and low sick leaves among their co-workers; the fourth received an award for the successful implementation of quality programs.

     

    The first part consists of results from case studies in three different organizations and describes how organizations can work to achieve sustainable health among their co-workers, with practical examples. The results are methodologies, values and organizational structure, which it is  considered possible for other organizations to adopt in their efforts to achieve good working conditions resulting in fewer sick leaves.

     

    The second part is an attempt to investigate if leadership for sustainable health is related to Quality Management. Methodologies, leadership values, organizational structure, and general values found in organizations which have achieved sustainable health are analyzed in the light of Deming’s 14 points, and a correlation is indicated. There is also correlation found between the TQM values and the co-workers’ perception of their health.

     

    The third part examines which of the aspects within the values grown from the quality movement are those that influence the co-workers perceived health. The results show significant correlation between the values and the co-workers’ perception of their health. Aspects found within the value “Top management commitment” were named; Empathy, Presence and Communication, Integrity, and Continuity. Within the value “Let everybody be committed” the aspects; Development, Influence and Being informed were found. These aspects are described in more detail and also in one model per value.

     

    The result implies that the TQM values; “Top management commitment”, “Improve continuously” “Let everybody be Committed” and “Focus on customers” are important for achieving healthy organizations and sustainable health among co-workers.

  • 5.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lagrosen, Yvonne
    A health-related Quality Management approach to evaluating health promotion activities.2011Inngår i: QMOD Conference on Quality and Service Sciences 2011: From LearnAbility & InnovAbility to SustainAbility / [ed] Carmen Jaca, San Sebastian: Servicios de Publicaciones Universidad de Navarra , 2011, s. 188-197Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose

    The purpose of this paper was to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. The purpose was also to test a previously developed measurement approach, which measures health-related Quality Management.

     

    Methodology/ApproachA health promotion project currently being carried out at eight Swedish elementary schools has been studied. In earlier research a measurement approach had been developed to measure health-related Quality Management. The approach was handed out to the co-workers at the eight different schools in the initial stage of the project.  The result was analyzed and the leaders at the schools were informed of the results of their own school and the mean value of all the eight schools. The consistency and reliability of the statements within the approach was  tested.

     

    Findings

    In the results a description of health promotion activities accomplished and planned within the project can be found. The results from the measurement of the health-related Quality Management in the eight schools is presented together with the mean score of all schools. The test of the measurement approach is presented and discussed.

    ValueA description of health promotion activities can help managers and project leaders to plan and carry out valuable health promotion activities in their striving for both sustainable health among the co-workers and efficient organizations. This measurement approach can help managers and project leaders to measure the starting point and also the effects of the health promotion activities.

  • 6.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lagrosen, Yvonne
    A health-related quality management approach to evaluating health promotion activities2012Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, nr 1, s. 76-85Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose

    – The purpose of this paper is to describe health promotion activities accomplished within a

    project and to measure the conditions for sustainable health within the case organizations. Also, the

    purpose is to test a previously developed measurement approach, which measures health-related

    quality management.

    Design/methodology/approach

    – A health promotion project currently being carried out at eight

    Swedish elementary schools has been studied. In earlier research a measurement approach was

    developed to measure health-related quality management. The approach was handed out to the

    co-workers at the eight different schools in the initial stage of the project. The leaders at the schools

    were informed of the results of their own school and the mean value of all the eight schools. The

    consistency and reliability of the statements within the approach was tested.

    Findings

    – A description of health promotion activities accomplished and planned within the project

    can be found. The results from the measurement of the health-related quality management in the eight

    schools are presented, together with the mean score of all schools. The test of the measurement

    approach is presented and discussed.

    Originality/value

    – A description of health promotion activities can help managers and project

    leaders to plan and carry out valuable health promotion activities in their striving for both sustainable

    health among the co-workers and efficient organizations. This measurement approach can help

    managers and project leaders to measure the effects of the health promotion activities.

  • 7.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Harnesk, Roland
    Schön, Karin
    Empiriskt underlag till forskningsrapporten "hur framgångsrika organisationer uppnår hållbar hälsa"2004Rapport (Annet vitenskapelig)
  • 8.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Do Lean Leaders get healthy co-workers?2014Inngår i: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose was to examine the relationship between Lean values, Lean leadership and perceived co-worker health.Methodology/approach – A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. More than 800 co-workers were asked to fill in the questionnaire which had been designed and earlier tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.Findings – The results show a medium positive relationship between Lean values, Lean leadership and the co-workers’ perception of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 9.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health2015Inngår i: Creating a Sustaniable future through Quality: on Quality and Service Sciences ICQSS 2015, October 12-14, Lund: Lund University Library Press , 2015Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Many Quality Management approaches, such as Lean, are deficit-based and focus on problems and how to overcome them and another way to approach this could be to focus on possibilities.  When focusing on problems instead of possibilities, organizations are prevented from using their full potential which leads to decreased organizational capacity. Appreciative Inquiry is, in contrast to a deficit-based approach, a positive approach to change. The problems should not be ignored but, by focusing on strengths, this approach could be more effective when it comes to promoting better workplace health. 

    Earlier research has examined if Lean values affect co-workers’ perceived health and found a connection. Even though the relationships between co-workers’ perceived health and Lean leadership and also Lean values were not very strong, they are all positively correlated. What happens however if we introduce Appreciative Inquiry to see in what way it links to Lean values and co-worker perceived health?

    Purpose - The purpose of this paper is to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health.

    Methodology/approach – To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires.  The new questionnaire was filled in by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a number of Lean values as well as perceived co-worker health.

    Findings – All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.  

    Keywords Supportive leadership, Lean values, co-worker health, Appreciative Inquiry

    Paper type Case study

  • 10.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Is there a relationship between Lean Leaders and healthy co-workers?2015Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, nr 2, s. 123-136Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this article is to examine the relationship between Lean values, Lean leadership and perceived co-worker health both from an empirical and theoretical perspective. Methodology/Approach: A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. 841 co-workers answered the questionnaire which had been designed and pre-tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.  Findings: The results show a moderately positive relationship between Lean values, Lean leadership and co-workers’ perceptions of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 11.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health2016Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 20, nr 2, s. 105-118Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to present a developed questionnaire which measure Appreciative Inquiry, Lean values and co-workers health. The purpose is also to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health in an organisation working with Lean. Methodology/Approach: To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires. The new questionnaire was answered by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a numberof Lean values as well as perceived co-worker health. Findings: All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.

  • 12.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?2014Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, nr 1, s. 59-72Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.  A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’. The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 13.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?2013Inngår i: 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility / [ed] Dahlgaard-Park, Su Mi, 2013, s. 164-177Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose – The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.

    Methodology/approach – A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’.

    Findings – The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. Practical implications – The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 14.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    How Communicative Leadership influences co-workers’ health: A Quality Management perspective2016Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, nr 2, s. 143-158Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

    Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

    Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

    Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

    Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

    Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

    Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.

    Paper type Research paper. 

  • 15.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Hamrin, Solange
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Bergman, Sandra
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Communicative Leadership development conduction to impact on   Quality culture and co-worker health2019Inngår i: 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October: Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution / [ed] Su Mi Daahlgard-Park, Jens J. Dahlgaard,, Lund, 2019, Vol. 22Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper explore effects of a communicative leadership development program in an organization and to present and discuss results from assessing Quality Culture and co-worker health in the same organization.

     

    Methodology/approach –  In a company conducted a communicative leadership developing program, a questionnaire measuring QM values and co-worker health has been handed out to leaders and co-workers. Leaders conducted a communicative leadership developing program have been interviewed and observation studies have been conducted. 

     

    Findings – The interviewed and observed leaders are working with communicative leadership in a structured way, The measured factors, assessing quality culture and co-worker health showed rather high mean values.

     

    Practical implications – The communicative leadership developing program seams to help leaders to communicate in a structured way.

  • 16.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Löfstedt, Ulrica
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för data- och systemvetenskap.
    Mårtensson, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Öberg, Lena-Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för data- och systemvetenskap.
    Projekt Kundanpassad teknikinformation – KATI: Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov2014Rapport (Annet (populærvitenskap, debatt, mm))
  • 17.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Mårtensson, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Slutrapport ”Resultatstyrning för medborgarnytta”: Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet2019Rapport (Annet (populærvitenskap, debatt, mm))
  • 18.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Enhancing Sustainable Quality Culture2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In 2015, a project was initiated to explore how quality can be enhanced in Swedish businesses by developing an internal coaching process to support value-based leadership development. The three–year project, financed by The Knowledge Foundation, is a research and development partnership consisting of three Swedish manufacturing companies and Mid Sweden University. Results presented in the poster address both the process and outcomes from this project.

    Purpose

    To present the results in changes in a company's value-base two years into a project with the purpose to explore how quality can be enhanced when a value-based leadership is integrated with sustainable practices.

    Method:

    A number of activities were completed in the company. A survey was designed to measure SQD values as an indicator for value based leadership. The survey were administered both at the start of the project and then again one year later to measure changes in leadership and values. The results from the survey were first analyzed using SPSS (Cronbach Alpha and T-test) and then in relation to completed activities. This was done by the research team together with management team in the company.

    Results:

    The results will be the presentation of completed activities within the company as well as results from the two measurements shows that the mean of the measured values are higher in the second measurement when it comes to the whole factory. When it comes to the managers it is the opposite regarding how they look at their role when it comes to the values: Leadership commitment and Participation of everybody.

    Conclusions so far:

    • Measuring soft aspects helps to focus on culture and values.
    • The wording of the statements can affect culture.
    • Talking about leadership in connection to an organizations unique context initiates new dialog forms, topics, and gives the leaders a “leadership language”.
    • Focusing on positive aspects of leadership creates energy and a solution focused climate.
    • Statistically significant results can be shown after such a short period as one year.
    • Increased pride in the team and the work-place!
    • Further investigate correlations between factors. 
  • 19.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Capturing Value-based leadership in Practice:: Insights from developing and applying an AI-interview guide2017Inngår i: Challenges and Opportunities of Quality in the 4th Industrial Revolution: On quality and service sciences ICQSS 2017 / [ed] Dahlgaard-Park, Su Mi and Dahlgaard, Jens J., 2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    One of the most critical aspects for building quality and innovation in organizations is the role of values. Performance suffers when organizations fail to prioritize values. A challenge for many leaders is to understand deep-rooted values together with what they are and how they are developed. These deep-rooted values are reflected in the behaviors, language and signs occurring in the organization and can be seen as the organizations culture. When a culture is shaped, leadership is central and the managers in the organization are vital. Managers in an organization affect the predominating culture through their behaviors and approach to their co-workers. This make it interesting to try to find out underlying values held by managers striving for good leadership and performance. Underlying values can be unconscious and taken for granted, and thereby hard to ask about.  By using an interview guide inspired by Appreciative Inquiry (AI) (an approach based on generativity and positivity), underlying values and the leadership used by top managers can be discovered.

     

    Purpose - The purpose of this paper is to present and discuss the results from the Appreciative Inquiry (AI) inspired interviews to explore the underlying values held by top manager and to identify soft aspects of leadership.

     

    Methodology/approach – Top managers were interviewed as a part of a research project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization in order to understand the values the leaders had and to identify soft aspects of leadership.  The interviews were analyzed in workshops with the whole research group and structured and visualized through affinity chart.

     

    Findings – The results show underlying values held by top managers and identified soft aspects of leadership.

     

    Practical implications – The presented interview guide can be used to identify the top managers underlying values and the presented results from the interviews can be used to inspire other leaders to develop their leadership in their striving of good leadership and effective organizations.

  • 20.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide2018Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, nr 4, s. 422-430Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to identify soft aspects ofleadership.Design/methodology/approach – Top managers were interviewed as a part of a research project withthe aim to support the development of value-based leadership that integrates company values, organizationalculture, customer needs and sustainable development. A structured interview guide, inspired by AI, wasdeveloped and used to pinpoint their motivation and vision of a good organization to understand the valuesthat the managers had and to identify soft aspects of leadership. The interviews were analyzed in workshopswith the whole research teamand structured and visualized through affinity diagrams.Findings – The results showed the underlying values held by top managers and identified soft aspects ofleadership.Practical implications – The presented interview guide can be used to identify the top managers’underlying values, and the presented results from the interviews can be used to inspire other managers andleaders to develop their leadership in their striving of good leadership and effective organizations.Originality/value – The paper explains how to apply an AI-inspired interview guide in finding out valuebasedleadership and soft aspects of leadership for enhancing organizational culture.

  • 21.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Collection of baseline data – expanding the scope2016Inngår i: EurOMA 2016 - Interactions, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    For leaders to successfully meet the complexity of businesses today, many argue the need to design a performance measurement system that integrates hard data outcomes with soft measures found in organizational culture including values, norms, and behaviors. The purpose of this paper is to present an approach to collecting baseline data that captures the soft dimensions of organizational culture with system thinking as a guiding theory. The results present an approach for measuring the soft dimensions of organizational culture with description of methods, the type of data and what level of organizational culture they measure.

  • 22.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Kommunikativt ledarskap och hälsa2013Rapport (Annet vitenskapelig)
  • 23.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Learning from chaos : a necessity for adapting quality management to the future?2007Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    The purpose of this paper is to describe the core leadership behavior in Change Oriented Leadership, the KaosPilots and Deming´s 14 points. Furthermore we aim to compare similarities and differences in these leadership behaviors, in order to propose new leadership behaviors within Quality Management to fit tomorrow´s more creativity based organizations. Methodology The research has been conducted through describing and comparing core leadership behaviors, in Change Oriented Leadership, KaosPilots and Deming´s 14-points. Findings Our comparison indicates that there are behaviors in the Change Oriented Leadership that are missing in Quality Management and probably would benefit organizations if they were adopted. The leadership that the KaosPilots addresses is different from the leadership in Quality Management in many ways but probably necessary to learn from to meet new demands from the customers and the co-workers. Originality/value Leadership within Quality Management developed with innovation and entrepreneurship from Change Oriented Leadership complimented with playfulness and chaos from the KaosPilots would most likely generate a more creative environment and thereby create more competitive organizations.

  • 24.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Learning from others to adapt Quality Management to the future2011Inngår i: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, nr 2, s. 187-196Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to compare leadership behaviours from two different approaches with the leadership behaviours within Quality Management in order to find possible areas for developing leadership within Quality Management. A case study has been carried out at a Swedish award-winning organisation in order to study leadership behaviours. In-depth interviews have been carried out with the intention to explore how the manager has worked to become one of Sweden’s best workplaces. Leadership behaviours from three different approaches are summarised in ‘The Core Leadership Behaviours’. The analysis of the leadership methodologies and behaviours used by the leaders and the ‘Core Leadership Behaviours’ from the three different approaches has been summarized for each approach. The comparison indicates that there are interesting leadership behaviours in Change Oriented Leadership as well as in KaosPilots that are not established within Quality Management. The leadership behaviours could complement Quality Management to meet new and challenging demands from customers and co-workers

  • 25.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Measuring the Starting Points for a Lean Journey2012Inngår i: 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, Poznan: Agence Reklamova Comprint , 2012, s. 146-156Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose –

    The purpose of this paper is to emphasize the importance of measuring the starting

    point of improvement work focusing on soft values and to present one way of measuring the

    starting point of a Lean implementation. The purpose is also to describe the Lean

    implementation planned within a municipal division and also to present their measured

    starting conditions.

    Methodology/approach –

    A literature study, with Lean implementation, measuring starting

    points for improvement work, soft values and the effects of the improvement work in focus

    has been carried out. Documents from the planned Lean implementation within a municipal

    division have been studied. To measure the conditions for the implementation a previously

    conducted measurement approach that measured health-related Quality Management was used.

    Findings –

    The paper contains an argument for the importance of measuring the effect of a

    Lean implementation with a focus on soft values and measuring starting points. A description

    of one planned Lean implementation within a municipal division and their starting conditions

    are presented.

    Practical implications –

    To measure the conditions at the starting point of a Lean

    implementation gives managers information to help them focus on important improvement

    areas. A description of a Lean implementation can help other organizations to plan their

    implementation.

  • 26.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wreder, Åsa
    Achieving Sustaniable Health Among Co-workers: A case study at FöreningsSparbanken2005Rapport (Annet vitenskapelig)
  • 27.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Lagrosen, Yvonne
    Högskolan Väst.
    Are successful organizations working in a way that provides co-workers with what they need to be healthy?2010Inngår i: 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010, 2010Konferansepaper (Fagfellevurdert)
  • 28.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Lagrosen, Yvonne
    Developing a measurement system for health-related quality management.2007Inngår i: , 2007Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract Purpose The purpose of this paper is to develop a measurement system for leadership for health promotion based on the authors´ earlier research on the connection between quality management and health. Methodology The study has been carried out at Engcon, a manufacturing company in Sweden, which has low rate of sick leaves and also very healthy finances. A questionnaire has been developed based on the authors´ earlier research and the internal reliability has been tested for the constructs with Cronbach´s alpha tests. The dimensions correlation with health has also been checked with Pearson Correlation. Findings The measurement systems Cronbach alphas are ranging from 0.64-0.84, which are quite good since we only included three statements for each construct. Two of the dimensions have a high statistical correlation with perception of employee health; namely the dimension "presence/communication" and "influence". A significant correlation can also be seen between the dimension "integrity" and the health-index.

  • 29.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lagrosen, Yvonne
    Univ West, Dept Engn Sci, Trollhattan, Sweden.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för psykologi.
    Change of the quality management culture through health-promotion activities?2014Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, nr 11-12, s. 1236-1246Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence through their conscious and well-structured work were also working according to Quality Management. Health-promotion interventions are possible in every organisation, but before starting a health-promotion programme it is necessary to analyse the organisation and especially its culture. The purpose of this paper is to measure in what way health-promoting activities influence the Quality Management culture, particularly the health-related values ‘Leadership commitment’ and ‘Participation of everybody’. A comparison between the Quality Management culture before starting a health-promotion project and the results a year later is presented. The results show that health-promotion activities do not affect the Quality Management culture, at least not from a year perspective. On the other hand, the results show that health-promotion activities can affect co-workers’ perception of their health.

  • 30.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Larsson, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Are healthy and successful organizations working accordingly to Quality Management?2009Inngår i: International journal of workplace health management, ISSN 1753-8351, Vol. 2, nr 3, s. 245-257Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose

    The purpose of this paper is to examine if healthy and successful organizations are working accordingly to Quality Management. The purpose is also to describe in more detail how they are working.

     

    Methodology/Approach

    Three Swedish organizations that have shown excellence in leadership, internal partnership, working environment and profitability have been examined, to find out what methodologies they have used for their success. To discover whether these healthy and successful organizations are working accordingly to Quality Management, Deming’s 14-point list has been used as an analytical tool.

     

    Findings

    Identified methodologies used by the healthy and successful organizations are described.  Viewed in the light of our analysis, a relationship between the three examined healthy and successful organizations and Quality Management is indicated.

     

    Practical implications

    Working with the methodologies described in the paper, the three organizations have improved co-worker health. Other organizations could probably adopt the identified and described methodologies to improve the health of their co-workers and effectiveness in the organization.

     

    Originality/value

    Concerning the performance evaluation and the continuous improvement component in Quality Management, substantial contributions could be made to the health area by applying the tools that the quality area have used over a considerable period to improve the quality outcomes.

    Quality and health aspects have common success factors, and a focus on high quality could be seen as positive for health outcomes.

  • 31.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Larsson, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Management methodologies for sustaniable health: A case study at three Swedish organisations2005Inngår i: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005: QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005, Luleå, 2005, s. 703-712Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Good management and leadership are key factors for sustainable development and long-term success in all types of organisations. Nevertheless, many organisations are still struggling with quality problems, sick ness absence and financial difficulties caused by poor top management. Many researchers have reported on relationships between good management and working environment, quality and efficiency. So the question is why good management is not practised to a greater extent. In this paper, management methodologies for sustainable health among employees and consequent customer satisfaction and good bottom line results are explored by studying top leaders in three Swedish successful organisations. General questions dealt with in the paper are: How can managers commit employees to be part of the proactive work with sustainable health? What methodologies can top managers use to get well-motivated employees, a good working environment, satisfied customers and good financial results? The studied organisations are two manufacturing companies and one hospital. The organisations have received national awards for their excellence in leadership, internal partnership, working environment and efficiency. They all demonstrate good examples of long-term work with sustainable health among employees which has decreased sick ness absence. Explorative qualitative methods have been used to identify management methodologies in the case organisations. The results confirm a relation between leadership and sustainable health. In all organisations sustainable leadership has been characterised by great humanity, a long-range perspective and a holistic view of management. These management methodologies with concrete examples are described in the paper.

  • 32.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rönnbäck, Åsa
    SIQ - Swedish Institute for Quality, Sweden.
    Cronemyr, Peter
    Linköping University.
    What values are included in Quality Culture? – A theoretical and practical collaboration2016Inngår i: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to describe a collaboration between academia and practitioners where the aim was reach agreement on the Quality Culture content.

    Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015. The overall aim of the project was to create new knowledge and insights about 1) what quality culture is, 2) what quality culture consists of, 3) how quality culture can be measured and 4) how it can be developed. In this paper the work to meet the first and second aim and the results of that work are presented.

    Findings – A framework for quality culture consisting of supportive and obstructive behaviours developed in collaboration between academia and practitioners. The paper includes a description of how practitioners and researchers can work together to develop a shared set of values.

  • 33.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Sjöstedt Landén, Angelika
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för samhällsvetenskap.
    Bortom New Public Management? Berättelser om arbetssituationen i akademin2017Inngår i: Mitt, ditt och vårt universitet: Att förstå något gemensamt / [ed] Giritly Nygren, K. & Gidlund, K. L., Sundsvall/Östersund: Mid Sweden University , 2017, 1, s. 59-72Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 34.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Åslund, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet2014Inngår i: Samhällsentreprenörskap – samverkande för lokal utveckling / [ed] Yvonne von Friedrichs, Malin Gawell och Joakim Wincent, Sundsvall: Mittuniversitetet , 2014, 1, s. 195-209Kapittel i bok, del av antologi (Fagfellevurdert)
  • 35.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four decades of research on quality: summarising, Trendspotting and looking ahead2019Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to identify and depict the key areas around which research on quality has orbited during the past 37 years. Additionally, this paper aims to explore longitudinal patterns and trends in the identified key areas. Thereby, this study aims to present new perspectives on the foundational elements and evolutionary patterns of research on quality as well as future directions. The paper applies data- and text modelling methodology to a chronological dataset covering 37 years and consisting of scientific journals specialising in research on quality; it also includes scientific journals with a broader spectrum of operations management (OM) research. The study identifies seven central topics around which research on quality has centred during this time period: Service Quality & Customer Satisfaction; Process design & Control; ISO Certification & Standards; TQM - Implementation, Performance & Culture; QM - Practices & Performance; Reliability, Costs, Failure & Problems and Excellence - BEMs, Quality Awards & Excellence in Higher Education. The results also show that the total number of entries has risen constantly since 1980; however, there was a period of decline between 2000 and 2012, indicating that after almost four decades, research on quality is still vibrant and relevant.

  • 36.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four Decades of Research on Quality: Summarizing, Trendspotting and Looking Ahead2018Konferansepaper (Fagfellevurdert)
  • 37.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Jaca, Carmen
    Universidad de Navarra, TECNUN, San Sebastian, Spain.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Kaizen and continuous improvement – trends and patterns over 30 years2018Inngår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 30, nr 4, s. 371-390Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to depict how Kaizen and continuous improvement (CI) are represented in scientific journals focusing on quality management (QM) from the 1980s until 2017. Additionally, the study aims to examine how Kaizen is studied and described and how the relationship between Kaizen and CI is portrayed. Design/methodology/approach: The study applies a mixed methods approach to search for tendencies and outlines concerning Kaizen and CI in four scientific journals focusing on QM and two focusing on OM. The data set contains entries from 1980 until 2017, which makes it possible to depict how Kaizen has evolved over more than 30 years. Findings: The findings show that Kaizen and CI attained special interest in the mid-1990s, after which interest appears to have decreased. However, the findings imply that a regenerated interest for the areas spiked post 2010. In addition, the results indicate that Kaizen is on the one hand accepted by one part of the management community but on the other hand completely ignored by the rest. Finally, the data illuminate a need to strengthen and clarify Kaizen’s theoretical basis and its relationship to CI. Practical implications: If an aspiration exists to increase the success rate of Kaizen implementation, the results from the study highlight the need to address and clarify epistemological, terminological and theoretical issues. Originality/value: Prior data mining studies pinpointing how Kaizen and CI have evolved over the last 30 years appear not to exist. 

  • 38.
    Cronemyr, Peter
    et al.
    Linköpings Universitet.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rönnbäck, Åsa
    SIQ - Swedish Insititute for Quality.
    A Tool For Measuring Quality Culture2016Inngår i: 19th QMOD Proceedings: International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality.  It is important to design a measurement tool that corresponds to the initiatives taken when a new management implementation such as adopting quality values is carried out. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and organizational culture, e.g. the soft side, seems to be missing within both concepts. The managers have great influence on what culture will be predominant in an organization, and how they act and behave affects the attitudes and behaviours of the co-workers within the organization. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. Furthermore, it is of interest how the employees rank both the performance and the importance of quality values and behaviours. The tool should not be a ‘certification’ but rather a diagnostic tool for continuous improvement.

  • 39.
    Cronemyr, Peter
    et al.
    Linköpings Universitet.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rönnbäck, Åsa
    SIQ.
    Quality culture deployment: using behaviours to explain, diagnose and improve a quality culture2017Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, nr 3/4, s. 498-518Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and behaviours, seems to be missing within both concepts. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. The purpose of this paper is to describe how a measuring tool which measures Quality Culture can be designed and structured. Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015 by three Swedish universities/institutes and seven organizations. During several workshops quality values and supportive and obstructive behaviours were developed and described. This resulted in a survey where employees of the participating organizations ranked performance and importance of the described behaviours. The results were presented and discussed in a fourth workshop. Findings – A framework of behaviours and a measurement tool for a Quality Culture are presented in this paper. Originality/value – The framework of behaviours, supporting or obstructing a Quality Culture, is original and may be very useful to diagnose and develop a Quality Culture.

  • 40. Edenhagen, Görgen
    et al.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Schön, Lennart
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    Improving continuing engineering education through institutional co-operation: a swedish case study2004Inngår i: Proceedings of the 9th World Conference on Continuing Engineering Education – Tokyo May 15–20, 2004: 9th IACEE World Conference on Continuing Engineering Education, 2004, s. 195-200Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper presents a unique CEE-collaboration between three universities in Sweden concerning the development of a distance course in quality technology and management. The course is based on distance spanning technology and is mainly aimed at engineers who have a degree and have been working for a few years. The background, organisation and practical experiences from the co-operative course development work are presented and discussed in the paper

  • 41.
    Eriksson, Maria
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Åslund, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik. Strömsunds Kommun.
    Measuring customer value in commercial experiences2018Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 29, nr 5-6, s. 618-632Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Customer value is of importance to all businesses in the search for competitive advantage. To learn about what customers truly appreciate, measuring can be a vital source of information towards an understanding of what creates customer value. Commercial experiences are claimed to be an offering of their own, separate from goods and services. The existing tools and models for measuring customer value do not focus on the elements pointed out as vital for commercial experiences. A case study was performed on customers participating in a high-impact commercial experience to understand what is valuable to the customer. The results were used todevelop an approach to measuring customer value specifically for commercial experiences. In the study, questionnaires were designed to find out about custom erexpectations before the experience compared with customer satisfaction after theexperience in search for important factors of customer value. The study achieved a high score indicating a high level of received customer value, reinforcing the selected measurement variables. The approach proposes the development of a measuring tool consisting of 22 elements along with the WOW-impact specificallyadapted for measuring customer value in commercial experiences. This is one way of expressing the created experiential quality.

  • 42.
    Harnesk, Roland
    et al.
    Luleå University of Technology.
    Schön, Karin
    Luleå University of Technology.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik, fysik och matematik.
    How successful Swedish organisations achieve sustaniable health2005Inngår i: International Journal of Management Practice, ISSN 1477-9064, E-ISSN 1741-8143, Vol. 1, nr 3, s. 233-250Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The costs connected to the rapidly increasing sick leaves have risen to alarming levels in Sweden and, for instance, Norway and the Netherlands. To find out how to handle the situation on an organizational level, a case study of two organizations has been carried out, which are recognized and have been awarded for their excellence in methodologies for decreasing the number of sick leaves. One is a small manufacturing company and the other one is a large public health care organization. Both organizations are non-hierarchical with responsibility and authority delegated to different groups. The data collection has mainly been carried out through brainstorming in groups, structured in tree diagrams, complemented by interviews. Important working methods for mangers are low-prestige, visibility and functioning as coaches with activities aimed at building relations. On the basis of the result of this study, suggestions are presented which are considered possible for others to adopt.

  • 43.
    Hedlund, Christer
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Continuous Improvement of Leadership: Evaluation of peer-coaching experiments2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper investigates continuous improvement of leadership with the aid of coaching and specifically peer-coaching as a model for leadership improvement. The paper is based on the idea of experimental learning both as a tool to motivate, educate and inspire leaders in two studied organizations. Learning-by-doing along with reflection has formed the basis for leadership improvement and leadership awareness in this study. The concept of Developing- by-doing have been used to help leaders design the foundation of an organizational specific coaching model. 

  • 44.
    Hedlund, Christer
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice2016Inngår i: EurOMA Conference Proceedings: Interactions 2016, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Since the bestselling book “Toyota Kata” was first published in 2009 the practices of the Toyota Kata has spread quickly among practitioners and consultants all over the world. However, the number of academic papers and studies concerning Toyota Kata occurs as remarkably sparse. Based on the apparent gap, this paper identifies and proposes a future research agenda on Toyota Kata based on a survey with Swedish Toyota Kata experts. As a result, 20 areas are highlighted and identified as the currently most desirable to understand and study more closely. Based on the areas, six themes are also identified and formulated. 

  • 45.
    Häggström, Marie
    et al.
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för omvårdnad.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Carina, Edling
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för hälsovetenskap.
    How can patient transfers be improved by combining QM, Nursing and Health care sciences?2018Inngår i: Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability / [ed] Su Mi Park-Daahlgard, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to present the state of the art when it comes to QM and nursing science, focusing on patient transfers from Intensive Care Unit (ICU)  to general wards, using the TQM values:  ‘customer focus’, ‘leadership commitment’, ‘participation of everybody’, ‘continuous improvement’, ‘process focus’ and ‘base decisions on facts’ as an analytical framework.

    Methodology/approach Literature from the research fields of QM and nursing sciences was reviewed and analyzed with the TQM values as a framework.

    Findings – No articles were found concerning QM within the specific area of patient transfer from ICU to general wards but the results are a summary of QM research and nursing science sorted under the TQM values. A result is that interdisciplinary care can improve a culture of safety and it can decrease mortality rates, staff turnover and increase quality of care and patient satisfaction. This means that there is a need for working with the QM culture in the patient transfer from ICU to general wards.

    Practical implications – This review identified a large need for empirical research in the field of health care where CI methods needs to be described, for example what tool or method that was applied and how it was applied and how the implementation were conducted.

  • 46.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Monitoring co-worker health and Lean culture development2016Inngår i: Proceedings of the 19th QMOD Conference, 2016, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to present and discuss results from a survey designed to measure baseline data in a project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development.

    Methodology/approach – As part of a research project’s base line data collection, a survey designed to measure Leadership commitment, Participation of everybody, Lean values and Perceived co-worker health was developed and tested. The results were analyzed in order to meet each company’s specific need for developing their leadership and culture.

    Findings – The results show a difference between the two examined companies, both when it comes to mean values and correlations between the measured factors. The results also indicate the importance of analyzing the results from surveys more in depth and together with other ways of examining culture in order to gain a better understanding of the company’s unique culture and leadership.

    Practical implications – The presented survey and way of analyzing the results can help organizations in understanding their own unique needs when working to create a Lean culture as well as healthy co-workers in order to attain sustainable development.

  • 47.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    The need for a long-term mindset when measuring the effects of lean on health-related quality management values: A case study from the public sector2017Inngår i: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 10, nr 3, s. 249-264Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the effects a lean initiative has on the health-related quality management (QM) values, “Leadership Commitment” and “Participation of Everybody,” as well as on perceived co-worker health in the public sector.

    Design/methodology/approach – A case study was carried out at a municipal division that had been working with lean for approximately 18 months. A questionnaire was used to measure the effect on health-related QM values both before and after the initial 18 month period. Documents from the intended lean implementation were studied at the starting point and after 18 months; this was followed up by examining new documents. The results from the questionnaires were analyzed using SPSS and the documents were analyzed by means of document comparisons and consensus discussion in the research group.

    Findings – The effects on the health-related QM values; “Leadership Commitment” and “Participation of everybody” in this study showed that the values still permeated the organization to a relatively high extent after 18 months but that no statistical differences can be shown between the two measurement points. When measuring what effects a lean initiative has on values, a period of 18 months might be too short, if significance changes are expected. None the less, the results can be a way of monitoring the development of these softer values. Something that is equally important is to see if there have been any major changes, as a way of keeping the work with building a new culture alive and in focus. The results strengthen the assumption that a long-term mindset is needed when QM initiatives such as lean are applied within an organization especially when changes to values and workplaces are expected.

    Originality/value – This study has further explored the QM in relation to lean in the respect of how the QM values “Leadership commitment” and “Participation of Everybody” are effected by a lean initiative.

  • 48.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Adapting a Lean leadership-training program within a health care organization through co-creation2018Inngår i: 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK / [ed] Su Mi Park-Daahlgard, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose –The purpose is to describe and evaluate a Lean leadership-training program within the healthcare sector, developed through a co-creative process with the intent of enhancing the possibilities for a context-specific adaption of Lean.

    Methodology/approach – A co-created leadership-training program, executed over a period of one year, is described both as a model development process and as the final training program. The program was evaluated through reflective discussions and feedback as well as a written final evaluation of the program from participants in the program.  

    Findings – Even though the process was not followed to the end the evaluation shows that the objectives of the training program was met, at least amongst the participators attended the whole program. Using a co-creative process when developing and realizing a leadership-training program enhances the possibilities for an organizational adaption of Lean to its own context. One condition for this approach to be successful is that the expectation on both the organization and the University needs to be in focus through the whole process. In addition the executive team needs to be continuously engaged and create conditions for the organization to realize the potential winnings from the training program.

  • 49.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?2018Inngår i: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887, Vol. 31, nr 3, s. 276-292Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this study is to present a comprehensive approach to studying organizational culture using “soft measures” to facilitate sustainable quality development in organizations. The purpose is also to present, discuss and compare the results from a survey designed to measure a company’s value base.

    Design/methodology/approach – A number of different methods were used to collect soft data to study and measure organizational culture and at the same time influence the culture and the leadership within three organizations. One method, the survey, was used on two different occasions to obtain an overview of the culture within an organization and to investigate if the activities had influenced the culture and the leadership.

    Findings – The application of soft measures used by leaders to study and develop organizational culture resulted in statistically significant positive changes in organizational work culture, according to a pre-post survey after a short period of one year.

    Practical implications – The approach can be used by leaders in different types of organizations as the challenge of changing the organizational culture through the leadership seems to be a common challenge regardless of line of business.

    Originality/value – The study shows the benefits of using a comprehensive approach to assess an organization’s culture based on qualitative measures and analysis.

  • 50.
    Ingelsson, Pernilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Using the employee satisfaction survey as a tool for building organizational culture2016Inngår i: EurOMA Conference Proceedings: Interactions, 2016, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    There is a strong relationship between employee satisfaction and organizational results and using an employee surveys effectively could support quality improvements and organizational culture. The purpose of this paper is to present an employee satisfaction survey designed to change organizational culture and co-worker behaviors. Included in the analysis are results from that survey focusing on culture and leadership. The results show that asking a different kind of questions in an employee satisfaction survey and analyzing the results in more detail could give an organization a management tool to be used both to monitor and to build organizational culture.

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