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  • 1.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?2014In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, no 1, p. 59-72Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.  A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’. The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 2.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?2013In: 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility / [ed] Dahlgaard-Park, Su Mi, 2013, p. 164-177Conference paper (Refereed)
    Abstract [en]

    Abstract

    Purpose – The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.

    Methodology/approach – A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’.

    Findings – The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. Practical implications – The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 3.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    How Communicative Leadership influences co-workers’ health: A Quality Management perspective2016In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, no 2, p. 143-158Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

    Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

    Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

    Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

    Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

    Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

    Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.

    Paper type Research paper. 

  • 4.
    Grandien, Christina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Institutionalization of communication management in organizations – A theoretical framework2011In: Corporate Communications. An International Journal, ISSN 1356-3289, E-ISSN 1758-6046, Vol. 17, no 2, p. 209-227Article in journal (Refereed)
    Abstract [en]

    Purpose – Development and expansion of the communication management function in organizations has lately been discussed in relation to the concept of institutionalization. Empirical evidence has illustrated that the role of communication executives and communication managers varies between organizations, and could also be subjected to change within an organization. In this paper, institutionalization of communication management is conceptualized as a process. A theoretical framework is developed, which integrates important factors that influence and regulate this process.

    Design/Methodology – A literature review resulted in a number of factors potentially influencing the institutionalization process. These factors were attributed to three main theoretical areas and four different levels of analysis, using institutional theory as a guiding framework. The theoretical areas and analysis levels, were proposed to be mutually interdependent, and were compiled in a theoretical framework, illustrated in a model.

    Findings – The theoretical framework includes three main areas: organizational structure, social capital, and perceptions of the profession; and four levels of analysis: the societal, the organizational field, the organizational and the individual levels.

    Originality/Value – This paper contributes to the study of institutionalization of communication management in organizations by providing a theoretical framework, which can be used to further investigate the development of the communication function and the role of communication executives and communication managers in organizations. By conceptualizing institutionalization of communication management as a process – and exploring and defining important elements that influence and regulate this process, an important theoretical contribution to the field is made.

  • 5.
    Grandien, Christina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Organizing and disorganizing strategic communication: Discursive institutional change in dynamics in two communication departments2016In: International Journal of Strategic Communication, ISSN 1553-118X, E-ISSN 1553-1198, Vol. 10, no 4, p. 332-351Article in journal (Refereed)
    Abstract [en]

    This article explores the institutionalization of strategic communication as a dynamic interplay between macro- and mesolevel discourses. The change processes in the two cases of this study involved both a reorientation of the purpose of the communication function and a physical relocation of the professionals to a centralized department. In both organizations, the transformation toward a strategic management function failed and the communication professionals are now working in ways similar to those before the change was initiated. The analysis illustrates that the institutionalization of strategic communication is effected by organizational-level processes and mechanisms that are not always controlled by communication professionals. The institutionalization of strategic communication is bound by organizational discourses as well as by the actions of communication practitioners and general managers. The study also shows that macro- and mesolevel discourses influence the ways in which change initiatives are translated and strategic communication effected on an organizational level. Hence, institutionalization processes of strategic communication will comply with management trends but can change direction when these trends are challenged. Our results expose that new ideas or practices of strategic communication are translated discursively within organizations in processes of recontextualization, reinterpretation, and reframing. Consequently, new ideas and practices of strategic communication are adjusted to organizational discourses and organizational settings. The translation of a new idea or practice will therefore change the initial meaning of that same idea or practice. For that reason, institutionalization of strategic communication should not be reduced to a unidirectional process but conceptualized as a dynamic interplay between discourses on different levels that moves institutionalization in multiple directions.

  • 6.
    Hamrin, Solange
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Communicative Leadership: A Co-constructed Concept in Two Swedish Business Organizations2013Conference paper (Refereed)
  • 7.
    Hamrin, Solange
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Jahn, Jody L.
    University of Colorado, Boulder.
    Communicative Leadership: Fostering co-worker agency in two Swedish business organizations2016In: Corporate Communications. An International Journal, ISSN 1356-3289, E-ISSN 1758-6046, Vol. 21, no 2, p. 213-229Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to enhance the knowledge of how leadership concepts are embraced by leadership actors and perceived to influence relationships between leaders and co-workers. Specifically, the authors aim to investigate how leaders and co-workers discursively construct the concept of “communicative leadership” and its practices and perceive that communicative leadership influences relationships, work processes, and agency.Design/methodology/approach– The authors analyzed interviews with leaders and co-workers in two Swedish business organizations about their understandings and experiences of leadership.Findings– Communicative processes that enhance co-worker agency, defined as a capacity to act; include: facilitating autonomy, sharing responsibility, and mutual participation. Relational and discursive leadership processes such as responsiveness and dialogue were seen to enhance mutual participation in both organizations. Broader Swedish cultural macro discourses shaped the leader/co-worker relationship, making agency a relational accomplishment rather than an individual phenomenon.Research limitations/implications– This study relies on data from individual and focus group interviews, rather than direct observation of leadership processes.Practical implications– Findings suggest that organizations would benefit from making explicit their goals and expectations for communicative leadership in their respective social and cultural contexts.Originality/value– The authors provide new theoretical and empirical knowledge of leaders’ and co-workers’ discursive construction of a leadership concept; leadership communication research in the Swedish context; empirical research on communicative leadership as an empowering form of leadership communication; and how leadership communication discourse on a micro level is connected to organizational and macro-social cultural levels.

  • 8. Heide, Mats
    et al.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Simonsson, C
    Kommunikation och Organisation2005Book (Other academic)
    Abstract [sv]

    Den här boken behandlar organisationers kultur, ledarskap, förändring, identitet och image ur ett kommunikativt perspektiv. Författarna ger också teoretiska grunder och forskningsperspektiv på detta aktuella ämne, illustrerade med praktikfall som valts för att spegla svenska förhållanden. Kommunikation och organisation är den första svenska kursbok som ger en bred översikt över ämnet organisationskommunikation. Den vänder sig till studenter i ämnen som medie- och kommunikationsvetenskap, företagsekonomi, informatik, sociologi och psykologi. Den riktar sig även till informatörer, marknadsförare, personaladministratörer och ledare som arbetar praktiskt med organisationers kommunikation.

  • 9.
    Jahn, Jody L. S.
    et al.
    University of Colorado, Boulder, Colorado, USA.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    The communicative constitution of adaptive capacity during Sweden’s Västmanland wildfire2018In: Corporate Communications. An International Journal, ISSN 1356-3289, E-ISSN 1758-6046, Vol. 23, no 2, p. 162-179Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to explain how adaptive capacity is accomplished through communication processes and can contribute to enhancing disaster resilience. The authors adopt a structurational “four flows” explanation of communication processes. Design/methodology/approach: The authors observed and analyzed discourse in meetings of a crisis communication network consisting of representatives of municipalities and public authorities involved in crisis communication management during the Västmanland wildfire in Sweden. Findings: Adaptive capacity during the wildfire was principally accomplished through the structurational communication processes or “flows” of self-structuring, activity coordination, and institutional positioning. These flows intersected demonstrating how communication accomplishes the development of a responsive affiliation, organizes stabilizing structuring practices, and enables adaptive structuring practices. Research limitations/implications: The main contribution of this study is a communicative explanation for adaptive capacity, which draws from a structurational model of constitutive communication, and lends further understanding to improvisation during disasters. Practical implications: The authors discuss the findings in relation to improvisation, suggesting how the findings can inform future coordinated crisis communication for the public and news media. The recommendations address how practitioners might build a responsive affiliation, use minimal structures (e.g. communication practices), and maintain flexibility by introducing group reflexivity behaviors. Originality/value: The authors provide new theoretical and empirical knowledge of the communicative constitution of adaptive capacity during a disaster. 

  • 10.
    Jalakas, Anders
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Kommunikation som ger samhällsnytta: Kommunikationens värde i trafikverket2014Report (Other academic)
  • 11.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Deltagande observation - en metod för utforskandet av näringslivets kommunikation1999In: Samtal och textanvändning i professionerna: Rapport från ASLA:s höstsymposium i Linköping den 6-7 november 1997, 1999Conference paper (Other academic)
  • 12.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Discourse on organizational change in theory and practice: Paper presented at: ECC08, Second European Conference, Barcelona, Spain2008Conference paper (Refereed)
  • 13.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Discursive constructions of crisis and normality during the 2008 financial crisis2013Conference paper (Refereed)
  • 14.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Empowering employees through communicative leadership2015In: Organizational and Strategic Communication Research: European Perspectives II / [ed] Melo, A. D., Somerville, I., & Goncalves, G., Braga: CECS - Centro de Estudos de Comunicação e Sociedade Universidade do Minho , 2015, 1, p. 85-110Chapter in book (Refereed)
    Abstract [en]

    In 21st century organizations, the need for empowering approaches to leadership, such as coach and facilitator of dialogue has been advocated and the traditional command- and control-management challenged. A concept characterized by dialogue and inclusive and responsive forms of communication as well as involvement in decision-making is “communicative leadership”, used since a decade in Swedish private and public organizations. This study analysed how leaders perceive the contribution of communicative leadership to employee empowerment in a multinational business organization. Findings illustrate that leaders’ communication strategies in relation to employee participation, engagement and empowerment diverge in important ways. A communicative leadership strategy including an informal bottom-up approach involving dialogue and responsive communication behaviours invited employees to make their voices heard and participate in decision-making, and thus contributed to a higher level of employee empowerment. The findings of this study contribute to extend and modulate previous research on the outcomes of leaders’ communication, particularly transformational leadership communication behaviours. A communication-based conceptualization of employee empowerment is contributed, including employees’ abilities to voice concerns, influence work in dialogue and take individual action.

  • 15.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Engelska som koncernspråk - när kommunikationen går över gränserna: Paper presented at: The 17th Conference on Media and Communicaions, Ålborg Danmark2005Conference paper (Refereed)
    Abstract [sv]

    Globaliseringen av de privata företagens verksamhet har tillsammans med utvecklingen av ny informationsteknik medfört att engelskan fått en allt större roll i organisationens kommunikation. När kommunikationen går över gränserna krävs ett gemensamt språk. Allt fler företag inför därför engelska som koncernspråk. Men kunskapen om vad den nya språksituationen i företagen innebär för chefer och medarbetare och vilka konsekvenser den får för deras kommunikation har hittills inte studerats i någon större omfattning. I forskningsprojektet �Engelska som koncernspråk� studerar jag chefers och medarbetares attityder till och användning av engelskan i Sveriges 200 största företag. I mitt paper kommer jag att redovisa och diskutera resultatet från två enkätundersökningar som genomfördes under hösten 2004 och våren 2005. Den första enkäten syftade till en översiktlig bild av språksituationen i företagen. Nära hälften av de 140 företag som besvarade enkäten hade infört engelska som koncernspråk, och lika många uppgav att merparten av de anställda finns utanför Sverige. Däremot hade de inte i särskilt stor utsträckning flyttat ut sina huvudkontor. Det var också en liten andel av företagen som hade några riktlinjer för språkanvändningen. Den andra enkäten, som omfattade chefers och medarbetares attityder till och användning av engelskan, skickades till tio anställda i 20 av de 200 största företagen. De frågor jag särskilt kommer att diskutera är omfattningen av engelskan, vilka kommunikationsproblem som är ofta förekommande och hur respondenterna uppfattar sin kommunikationskompetens i engelska.

  • 16.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Goffman's sociology: An inspiring resource for developing public relations theory2007In: Public Relations Review, ISSN 0363-8111, E-ISSN 1873-4537, Vol. 33, no 3, p. 275-280Article in journal (Refereed)
    Abstract [en]

    This article introduces key concepts in Erving Goffman's sociology, which are advocated to be important to our understanding of social interaction and the study of interpersonal relationships with internal and external publics. The concepts of impression management, framing, footing and face have bearing upon essential notions in public relations: relationships, identification and image. Thus, it is predicted that development of these concepts in public relations research will deepen our understanding of communication processes that have important implications for the relation of publics in public relations.

  • 17.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Group management constructing strategy: Paper presented at: AFinLA:s autumn symposium, Åbo, Finland1998Conference paper (Refereed)
  • 18.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Key findings in discourse on organizational change2009Conference paper (Refereed)
  • 19.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kommunikation i ett företag: Två dagar hos en avdelningschef1997Report (Other academic)
  • 20.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kommunikation vid förändringar. Tidigare forskning ger nya förutsättningar: Communicare 20072007Conference paper (Other scientific)
  • 21.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kommunikation vid organisationsförändringar2011In: Strategisk kommunikation: Forskning och praktik / [ed] Falkheimer, Jesper och Heide, Mats, Lund: Studentlitteratur, 2011, p. 257-282Chapter in book (Other academic)
  • 22.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Kommunikativt ledarskap som påverkar organisationens resultat2013Report (Other academic)
  • 23.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kritiska perspektiv på organisationers kommunikation: Varför behövs de?2006In: Makten över kommunikationen, Sundsvall: Mittuniversitetet , 2006, p. 14-29Conference paper (Other academic)
  • 24.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Leadership Communication2018In: The International Encyclopedia of Strategic Communication / [ed] R. L. Heath & W. Johansen, Online: John Wiley & Sons, 2018, 1, p. 1-16Chapter in book (Refereed)
    Abstract [en]

    Leadership communication research has denoted communication as a tool for performing leadership, a socially constructed interactive process in which leadership is formed, and as a process constitutive of leadership. It has embraced three main perspectives on communication: communication as transmission of messages, communication as sensemaking, and communication as discourses. Research traditions that focus on the communicative aspects of leadership are those of leader–member relationships, transformational leadership, leaders' framing, sensemaking and discourse, and communicative leadership. Contexts for leadership communication include dyads, teams, organizations, and networks. Leadership communication occurs continuously between leaders and followers but can be trained, planned, and used with strategic intent. Strategic communication tools for leaders are framing, sensemaking, storytelling, and dialogue. Several outcomes of leadership communication are established in the literature: trust, engagement, empowerment, health, change, and effectiveness. Leadership is confirmed as occurring through leadership communication, since communication constructs and constitutes leadership.

  • 25.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Lång väg till hållbart ledarskap för klimatet2018In: Snabbtänkt: Reflektioner från valet 2018 av ledande forskare / [ed] Nord, L., Grusell, M., Bolin, N. & Falalsca, K., Sundsvall: Demicom, Mittuniversitetet , 2018Chapter in book (Other (popular science, discussion, etc.))
  • 26.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    "Man har svårt att uttrycka nyanser": när engelskan är koncernspråk2005In: Språk på tvärs: rapport från ASLA:s höstsymposium, Södertörn, 11-12 november 2004, Uppsala: ASLA , 2005, p. 187-199Conference paper (Other scientific)
  • 27.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Managing chaos through crisis communication leadership2018Conference paper (Refereed)
    Abstract [en]

    During crises, people turn to the government for leadership, including what actions to take and how to return to stability (Christensen, Laegreid, & Rykkja, 2013). Leaders are responsible for and expected to minimize the impact of crises, enhance crisis management capacity, and coordinate crisis management efforts. In essence, crisis leadership is a communicative process, in which individuals verbalize and make sense of contingencies and objectives, establish a common purpose, and take action. Leadership communication is defined as a process in which leadership actors communicate to fulfill a common goal (Johansson, 2018). Empirical studies of leaders and managers outside of crisis contexts illustrate that they spend most of their time communicating with individuals, teams and stakeholders in a variety of ways: face to face or through digital communication channels. However, existing crisis communication research focuses on organizational leaders’ communicative management of the organization’s reputation (e.g., Coombs, 2016; Littlefield & Quenette, 2007; Ngai & Falkheimer, 2017; Waymer & Heath, 

    2007). Hence, the research record predominantly reduces crisis leadership to managing organizations’ images, with the notable exception of discourse of renewal research (Seeger, Ulmer, Novak, & Sellnow, 2005; Ulmer, Seeger, & Sellnow, 2007). 

    Our study expands crisis leadership research using an explorative study of 40 interviews with Swedish and U.S. government officials. We address the following questions: (1) How do crisis leaders communicatively create resources that help them prepare for crisis communication? (2) How do crisis leaders develop communicative strategies for crisis management with internal and external stakeholders? (3) How do crisis leaders communicatively enable inter-organizational collaboration on crisis management in communities? 

    As Wouter, Dückers, and van der Velden (2016) noted, “much remains to be clarified in terms of how actual leadership tasks are undertaken and balanced by way of crisis management” (p. 56). This study answers that call, and develops a new framework for effective crisis communication leadership.

  • 28.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Meningsfylld förändring: Chefers och medarbetares förståelse av en organisationsförändring2011In: THULE: Kungl. Skytteanska Samfundets Årsbok 2011, Umeå: Kungl. Skytteanska Samfundet , 2011, p. 143-155Chapter in book (Other academic)
  • 29.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    No problems utom nyanserna: Engelskan dominerar i de svenska storföretagen2006In: Språkvård, ISSN 0038-8440, no 1, p. 30-36Article in journal (Other scientific)
  • 30.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    On Goffman: Researching relations with Erving Goffman as pathfinder2009In: Public relations and social theory: Key figures and concepts / [ed] Ihlen, Øyvind, van Ruler, Betteke & Fredriksson, Magnus, London: Routledge, 2009, p. 119-140Chapter in book (Other academic)
    Abstract [en]

    This chapter brings forth key concepts of Erving Goffman's sociology, which are advocated to be important to our understanding of social interaction and the study of interpersonal relationships with internal and external publics. The concepts of impression management, framing, footing, and face have bearing upon essential notions in public relations: relationships, identification, and image. Thus, it is predicted that development of these concepts in public relations research will deepen our understanding of communication processes that have important implications for the relation of publics in public relations.

  • 31.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    On Goffman: Researching relations with Erving Goffman as pathfinder2018In: Public relations and social theory: Key figures, concepts and developments / [ed] Ihlen, Øyvind and Fredriksson, Magnus, New York, NY: Routledge, 2018, 2, p. 252-271Chapter in book (Refereed)
  • 32.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Research on organizational communication - The case of Sweden: Paper presented at: First European Communication Conference, Amsterdam, Holland2005Conference paper (Refereed)
  • 33.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Research on Organizational Communication - The Case of Sweden: Paper presented at: International Communication Association, Dresden, Germany2005Conference paper (Other academic)
    Abstract [en]

    Swedish research on organizational communication is characterized by empirical, qualitative research. The tradition of holistic and profound case studies is strong. In this paper, a wide definition of organizational communication is employed, including research focusing on both internal and external communication. Research themes and methods are reviewed and discussed. The majority of the studies concern public information, including health communication and crisis communication. Particularly, scholars have studied planning and evaluation of information campaigns concerning health, traffic and environment; and more recently, authority communication during major crises in society. Research focusing on organizations� internal communication includes topics such as superior-subordinate communication, organizational learning, sense making, communication strategies and communication efficiency. Strengths and weaknesses following from this empirical case study research tradition are highlighted. Finally, the contribution of Swedish research in an international perspective is discussed.

  • 34.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Research on Organizational Communication: The Case of Sweden2007In: Nordicom Review, ISSN 1403-1108, E-ISSN 2001-5119, Vol. 28, no 1, p. 93-110Article in journal (Refereed)
    Abstract [en]

    Swedish research on organizational communication is characterized by empirical, qualitative research. The tradition of holistic and profound case studies is strong. In this article, a wide definition of organizational communication is employed, including research focusing on both internal and external communication. Research themes and methods are reviewed and discussed. The majority of the studies concern public information, including health communication and crisis communication. Particularly, scholars have studied planning and evaluation of information campaigns concerning health, traffic and environment; and more recently, authority communication during major crises in society. Research focusing on organizations� internal communication includes topics such as superior-subordinate communication, organizational learning, sensemaking, communication strategies and communication efficiency. Strengths and weaknesses following from this empirical case study research tradition are highlighted. Finally, the contribution of Swedish research in an international perspective is discussed.

  • 35.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Skrivande och kön i den manliga debattartikeln1995In: Proceedings of the 2nd Nordic conference on language and gender, Tromsö 3-5 november 1994, 1995Conference paper (Refereed)
  • 36.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Skrivande och kön i utbildningsdebatten: En undersökning av journaliststudenters debattartiklar i könsperspektiv1995Report (Other academic)
  • 37.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Svensk forskning om organisationers kommunikation: illusion eller vision?2005In: Organisationers kommunikation - illusion eller vision?, 2005, p. 8-39Chapter in book (Other academic)
  • 38.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The communication process of change - a model of change communication in organizations: Paper presented at: Euprera 2008 Congress, Milan, Italy2008Conference paper (Refereed)
  • 39.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The writing process of the "Group Strategy" document1999In: Rapport från AFinLA Autumn Symposium 13-14 November 1998, Turku, Finland, 1999Conference paper (Other academic)
  • 40.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Visioner och verkligheter: Kommunikationen om företagets strategi2003Doctoral thesis, monograph (Other scientific)
    Abstract [en]

    The starting point for this study is the question of why organizational visions are often interpreted by employees as unintelligible and insignificant. The knowledge gap in this area makes the study of communication about vision and goals both urgent and interesting.

    Accordingly, the purpose is to advance knowledge on communication processes in organizations through description and analysis of communication about strategy, encompassing vision, strategic objectives and common values, in a company.

    A case study design was chosen and a longitudinal qualitative study was conducted in the company, from April 1998 to January 2000. A combination of methods were used, including participant observation, discourse analysis and interviews.

    Communication about the strategy followed a typical top-down model, starting on group level and ending on department level. In this process, Balanced Scorecard was used as a tool to communicate the strategy.

    It was concluded that visions formulated by top managers met different realities constructed by managers at lower levels in the company. Managers’ attitudes, knowledge and interpretations were important individual factors that influenced communication about the strategy. Employees did not have the same detailed knowledge of the strategy as the managers, nor were they given the same opportunities to obtain it.

    The discourse analysis reveals power structures, conflicts, individual attitudes and perspectives. The study thus results in a deep understanding of communication problems in the organization.

  • 41.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Visions and realities - A case sudy of coporate communication: Paper presented at: The 16th Nordic Conference on Media and Communication, Kristiansand, Norge2003Conference paper (Refereed)
  • 42.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Visions and realities - Discourse in a strategy communication process: Paper presented at: International Communication Association 55th Annual Conference. Communication: Questioning the dialogue. May 26-30 2005. New York, USA2005Conference paper (Refereed)
    Abstract [en]

    This article presents a longitudinal qualitative study of communication about strategy, encompassing vision, strategic objectives and common values in a company. Communication followed a top-down process from CEO down the hierarchy of managers to employees. A combination of methods: interviews, observations and discourse analysis, was used to find important factors influencing the strategy communication process. The analysis demonstrates how visions formulated by top managers met different realities constructed by subordinate managers. Discourse dimensions of framing, footing and face reveal the importance of individual experience, attitudes, and power to sensemaking in the strategy communication process. Accordingly, this method is considered to enhance analyses of sensemaking and communication problems in organizations.

  • 43.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Visions and realities. Discourse in a strategy communication processManuscript (Other academic)
    Abstract [en]

    This article presents a longitudinal qualitative study of communication about strategy, encompassing vision, strategic objectives and common values in a company. Communication followed a top-down process from CEO down the hierarchy of managers to employees. A combination of methods: interviews, observations and discourse analysis, was used to find important factors influencing the strategy communication process. The analysis demonstrates how visions formulated by top managers met different realities constructed by subordinate managers. Discourse dimensions of framing, footing and face reveal the importance of individual experience, attitudes, and power to sensemaking in the strategy communication process. Accordingly, this method is considered to enhance analyses of sensemaking and communication problems in organizations. Keywords:

  • 44.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Bäck, Emelie
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Nätverksledarskap för samordning vid kriser: En studie av skogsbranden i Västmanland2015Report (Other academic)
    Abstract [sv]

    Vid större samhällskriser behövs samordning mellan ett flertal organisationersom på olika sätt arbetar med att hantera krisen. Kommunikation mellanaktörer som är akut inblandade i att rädda liv och koordination av informationtill allmänheten är ytterst viktig för att minimera skadorna och hantera krisen.Sveriges största skogsbrand i modern tid skapade extrema utmaningar såväl förräddningsorganisationerna som för myndigheterna som behövde koordinerainformation om branden till allmänheten.Rapporten redovisar en studie av ledarskap och koordination av ett nätverkför kriskommunikation under en händelse i realtid, skogsbranden iVästmanland. Nätverk betecknar här en sammanslutning av representanter frånolika organisationer och myndigheter som samverkade under krisen. Nätverketkoordinerades av Myndigheten för samhällsskydd och beredskap, MSB.Syftet med studien var att undersöka hur ett nätverk för kriskommunikationleds och koordineras, och hur deltagarna uppfattar att nätverkets arbetefungerar. Nätverket för kriskommunikation vid skogsbranden sammankalladesmed huvuduppgiften att samordna information från kommuner, länsstyrelseoch myndigheter till allmänheten. Nätverkskonferenserna genomfördes somtelefonkonferenser med en koordinator/ledare från MSB. Telefonkonferensernaobserverades och spelades in av forskarna och ett urval avdeltagarna intervjuades efteråt.Resultaten visar att de intervjuade deltagarna uppfattade att konferensernafyllde en samordnande, stödjande, informerande och synkroniserande funktion.Deltagare med tidigare erfarenhet av telefonkonferenser för informationssamordninghade ett stort försprång jämfört med de som inte hade någontidigare erfarenhet. De som inte tidigare kände till konferenserna eller MSB:sstödjande roll när det gäller informationssamordning upplevde att det frånbörjan tog en stund att komma in i och förstå arbetssättet. De aktörer som varakut upptagna med krishanteringen upplevde inte behovet av telefonkonferensernasom särskilt stort, däremot var aktörer som inte befann sig i akutkrisläge, mycket positiva. De tyckte att konferenserna var mycket relevanta ochfyllde sitt syfte väl.Analysen av kommunikationen under mötena utgick från femkommunikativa ledningsstrategier som tidigare identifierats av forskare.Användningen av strategierna relationsskapande, uppmuntrande, styrande,anpassande och engagerande under mötena skilde sig på så sätt attrelationsskapande och anpassande strategier användes mycket lite, medan denstyrande strategin användes absolut mest. Därför gjordes en noggrannare analysav denna strategi, och åtta specifika styr-strategier identifierades somledaren/koordinatorn använde:• Styrning av strukturen = vem som får ordet, ordning på agendan,rapportering börjar med namn• Styrning av inläggen = rapportering om läget• Styrande sammanfattning = lägesbild efter alla rapporter omallmänhetens informationsbehov och kommunikationsaktiviteter• Styrande mot verktyg = användning av verktyget ”Frågor och svar”• Styrande respons = kommentarer till inlägg från de övriga deltagarna• Styrande beslut = styrning av beslut, ofta som konsensus• Styr och rättar = rättar felaktigheter eller gör förtydligande• Styrande koordinering = samordnar aktörernas bilaterala kontakterSlutsatserna vi drar är för det första att nätverkets ledning och koordination varanpassad till den speciella situation som råder vid akut krishantering.Relationsskapande har en underordnad roll, men styrningen är viktig eftersomdeltagare möts för första gången och det krävs ett tydligt ledarskap för att föraarbetet framåt och få alla deltagare aktiva och engagerade när det gällerinformationssamordningen. De kommunikativa ledningsstrategierna bidrar tillatt även oerfarna deltagarna kan bidra till lägesbilden, och uppmärksammaviktiga frågor.Rekommendationerna som ges i rapporten är att kontinuerligt informeraom MSB:s stöd för informationssamordning till länsstyrelser, kommuner ochmyndigheter, eftersom det inte är tillräckligt känt. Det kan integreras bättre medden operativa ledningsfunktionen vid kriser och händelser. För att görasamverkanskonferenserna ännu effektivare rekommenderas att:1. Dagordningen för konferenserna bör göras i två versioner, en för akutkrisläge och en för situationer där man har tid att validera frågor och svar.2. Sammanfattningen av lägesbilden behöver stödjas av en bisittare. Fleratillgängliga personer bör kunna klara uppgiften, särskilt vid utdragnahändelser.3. De kommunikativa ledningsstrategierna kan medvetandegöras, diskuterasoch övas vid utbildning av ledare av informationssamordning i nätverk.4. Översättning till andra språk och lättläst information bör inkluderas tidigt ikrisplanering och vid akuta insatser i framtiden.5. För att stödja de mest berörda aktörerna kan man fokusera mer på derasbehov, och också tydliggöra att samordningen leder till en avlastning närdet finns många källor till samordnad information.Rekommendationer för fortsatt forskning är att fler studier av krishantering irealtid behövs för att se hur giltiga resultaten är vid andra händelser. Ävensamordningen mellan krisledningen och informationssamordningen och defaktorer som påverkar uppstarten av informationssamordningen bör studeras

  • 45.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Bäck, Emelie
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Strategic Leadership Communication for Crisis Network Coordination2017In: International Journal of Strategic Communication, ISSN 1553-118X, E-ISSN 1553-1198, Vol. 11, no 4, p. 324-343Article in journal (Refereed)
    Abstract [en]

    In large-scale societal crises, organizations involved in saving lives and protecting the public need to collaborate and coordinate their crisis communication to minimize damage and increase resilience. This study analyzed strategic leadership communication fostering such coordination in a network consisting of 24 members representing a variety of authorities, organizations and units established during a large forest fire in Sweden. As the crisis unfolded over a two-week period, 10 network meetings were observed and audio recorded. Discourse analysis was employed to analyze network leaders’ and members’ communication during the meetings. Findings illustrate that leadership communication strategies that fostered networked coordination of organizations’ crisis communication differ in significant ways from leadership communication in noncrisis and team contexts. Salient leadership communication strategies of directing/structuring and encouraging/facilitating were employed during crisis network meetings and functioned to coordinate involved organizations’ crisis communication efforts during time pressure. The study contributes with new knowledge of strategic leadership communication for crisis network coordination, which is important to crisis management and can be used in crisis preparation to enhance resilience.

  • 46.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Grandien, Christina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Leading 
change 
or 
living 
change?: Conceptualizing 
institutionalization
 of 
communication 
management 
in 
organizational
 change2010Conference paper (Refereed)
    Abstract [en]

    Development and expansion of the communication management function in organizations has resulted in the incorporation of responsibility for the strategic planning and management of employee communications and change communication. However, the role of communication managers and executives in organizational change management varies between organizations, and there seems to be a relationship between the overall role of the communication executive in the organization and the role in change management. In this paper we develop a conceptual framework, which includes important theories and factors that influence and explain the process of institutionalization of communication management in organizational change. The theoretical framework includes three main areas; social capital, organizational structure and perceptions of the profession and four levels of analysis: the societal, the organizational field, the organizational and the individual levels. It provides a comprehensive conceptual basis for the development of empirical research investigating the role and practice of communication management in strategic management of change.

  • 47.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Grandien, Christina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Strandh, Kicki
    Mid Sweden University.
    Roadmap for a communication maturity index for organizations—Theorizing, analyzing and developing communication value2019In: Public Relations Review, ISSN 0363-8111, E-ISSN 1873-4537, article id 101791Article in journal (Refereed)
    Abstract [en]

    This study employed a constitutive (CCO) communication approach to advance the dynamic concept of communication maturity for the purpose of theorizing, analyzing, and developing communication value on an organizational level. A literature review resulted in six theoretical areas related to communication maturity: understanding, function, organization, prerequisites, competence and practices including assessments of communication. These were analyzed in a qualitative comparative case study including 85 key stakeholders from eleven organizations. Findings illustrated the relevance of the theoretical areas to stakeholders’ perceptions of their respective organizations’ communication maturity. A first version of a Communication Maturity Index including four levels of maturity; immature, emerging, established, and mature is proposed. Based on the qualitative analysis, organizations’ communication maturity levels varied from emerging to mature. Findings of this study are limited to participating organizations and interviewed stakeholders. The CMI can be further developed in quantitative studies to investigate the constitutive role of communication in organizations and to be used in practice to develop higher levels of communication maturity. 

  • 48.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Hamrin, Solange
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Kommunikativt ledarskap.: En analys av intervjuer med chefer och medarbetare i fem företag2013Report (Other academic)
  • 49.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Hamrin, Solange
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    What is a "communicative" leader?: Leaders and their employees making sense of leadership and communication2012Conference paper (Refereed)
  • 50.
    Johansson, Catrin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Hamrin, Solange
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Jahn, Jody L.
    University of Colorado, USA.
    Communicative leadership: Leaders and members reflecting on leadership and communication2013Conference paper (Refereed)
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