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  • 1.
    Borglund, Erik AM
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sirkemaa, Seppo
    Turku School of Economics, Pori.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Business values of electronic records management in SMEs2009In: Proceedings of the 3rd European Conference on Information Management and Evaluation, UK: Academic Conferences Limited, 2009, p. 51-58Conference paper (Other academic)
    Abstract [en]

    Electronic records management in Small and Medium Enterprises is a relatively new research area. It is difficult to find much on the SME and electronic record management in academic databases. In public organizations and in large enterprises the management of electronic records is now acknowledged as important for business support. Efficient records management is e.g. necessary for fulfilling requirements found in various legislation such as e.g. the Sarbanes-Oxley Act (SOX). The requirements for documentation in the ISO 9000, and the ISO 14000 series can be fulfilled if standards for records management are used.

    This paper aims to contribute further knowledge on the quality of records management in SMEs. The following research question has guided this research: How well do SMEs meet minimum ISO 15489 requirements for records management?

    The research has been carried out within a EU funded research program, where 4 SMEs from both Sweden and Finland have been studied using a qualitative research approach. The data have been collected from four SMEs through interviews. The analytical lens used in this research has been the international standard for Information and Documentation - Record Management: ISO 15489.

    The results show that electronic records are managed in a rather ad-hoc manner and that management is very dependent upon individuals, many of whom have little, if any, expertise or training in this area and no access to expert advice. One of the identified business values of well-managed electronic records is that the SME gains the opportunity to manage and benefit from their explicit knowledge and experience.

    This research shows that there are major obstacles to overcome before SMEs are able to fully adopt best practice in electronic records management. Many of these hindrances have their roots in a lack of appropriate strategies for records appraisal and that the SMEs have not followed the steps recommended in the ISO 15489 standard.

     

  • 2.
    Eriksson, Ljusk Ola
    et al.
    Department of Forest Resource Management, Swedish University of Agricultural SciencesSkogsmarksgränd, Umeå, Sweden.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Nilsson, Malin
    Department of Forest Resource Management, Swedish University of Agricultural SciencesSkogsmarksgränd, Umeå, Sweden.
    Questioning the contemporary forest planning paradigm: making use of local knowledge2014In: Scandinavian Journal of Forest Research, ISSN 0282-7581, E-ISSN 1651-1891, Vol. 29, no S1, p. 56-70Article in journal (Refereed)
    Abstract [en]

    The forest planning system of large Swedish forest owners follows a three step procedure: long-term, medium-term, and short-term planning. The system is sequential and hierarchical in the sense that longer-term plans form the framework for shorter-term plans, and that top-level management prepares the long range plans and the lower management levels develop plans with successively shorter horizons. Studies indicate that this approach does not fully use existing knowledge within the organization. Problems associated with the top-down approach are also recognized in the general literature on organization and management. A proposal for a bottom-up approach is developed that aim at the use of local level knowledge to enhance accuracy and applicability of the forest plans. After top-level management has issued some fundamental planning directives, medium-term planning is conducted by the districts. Then the district plans are consolidated at the top-level for coordination and revision. A simulated planning process provides an illustration of the approach. The Heureka system is used here to optimize harvests and road costs with a mixed integer programming model of the problem, spanning 10 years with three seasons per year. The importance of detailed local knowledge to the outcome of planning is indicated, and needs for continued decision support systems development is discussed.

  • 3.
    Nilsson, Malin
    et al.
    Sveaskog, Jönköping.
    Wästerlund, Dianne Staal
    Swedish Univ Agr Sci, Umeå.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Eriksson, Ljusk Ola
    Swedish Univ Agr Sci, Umeå.
    The use of forest information in timber sales planning: a case study in a Swedish forest-owning company2017In: Scandinavian Journal of Forest Research, ISSN 0282-7581, E-ISSN 1651-1891, Vol. 32, no 4, p. 320-326Article in journal (Refereed)
    Abstract [en]

    Interactions between value-creating activities are vital to increasing product value. Information sharing is a cornerstone of such interactions. For a forest-owning company with the primary objective to be leading in selling roundwood to forest industries, it appears therefore crucial that the sales people within a forest company have up-to-date knowledge about the forest in planning their sales, and that the forest knowledge is presented in a format that is suitable for them. To investigate if this is the case, a study was conducted at Sveaskog, a large Swedish forest-owning company. Semi-structured interviews were conducted with respondents from different levels in the organization. The results show that most sales managers did not directly use the knowledge about the forests when planning their sales; instead, they relied on historical data and had low trust in the knowledge presented in the tactical forest plan. The study pinpoints the organizational obstacles for using forest information in sales planning. These obstacles need to be addressed if more sophisticated information made available through new technology is to be utilized.

  • 4.
    Rad, Alexander
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Häckner, Einar
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Reconsideration of the Bank Credit Assessments: Theoretical and Practical Issues2009In: / [ed] Hans Lind, 2009Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to discuss conceptual issues related to the bank credit assessment decision in the context of current events in the financial markets. To add to the theoretical discussion, a case study of a large Swedish bank will be conducted and data will be captured and then analyzed with the repertory grid technique. Additionally, information will be collected through interviews with about 60 bank managers or bank loan officers to allow statistical analyses. Similarities and differences between groups of bank loan officers (e.g. senior experts and novices) are important to identify in the context of current events. To add validity to this study, a “co-research” approach will be used by involving the bank managers and bank loan officers in analyzing and interpreting the results. Attempts will be made to identify any differences in the decision approaches of bank managers and bank loan officers pre- and post- the current financial crisis. The credit assessment decision processes will be examined by focusing on the initial encounter between the applicant and the bank loan officer who generates the first screening of the application. Information will be gathered regarding the identity of information used by the suppliers of credit in order to evaluate loan applications for approval or rejection and how this information can be categorized to enhance comparability between application cases, borrowers and personal attributes for bank loan officers. Theoretically the research rests upon financial theory, institutional theory, structuration, sense-making, accountability and cognitive theory. The conference paper outlines the methods to be used, discusses advantages and limitations with respect to validity and reliability of the methods, and tests the repertory grid technique on one respondent in a pre-study. It is concluded that the planned approach is feasible.

  • 5.
    Rad, Alexander
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    How Lending Officers Construe Assessments of Small and Medium-Sized Enterprise Loan Applications: A Repertory Grid Study2013In: Journal of constructivist psychology, ISSN 1072-0537, E-ISSN 1521-0650, Vol. 26, no 4, p. 262-279Article in journal (Refereed)
    Abstract [en]

    Repertory grid technique and principal component analysis were used to map and analyze how 75 lending officers (LOs) viewed their assessments of small and medium-sized enterprises’ loan applications in one bank and region. A standard set of elements and constructs, derived during pre- and pilot studies, was used. Analysis of individual grids demonstrated that the principal components indicated the existence of similarities in LOs’ construing at an aggregated level. Analysis of the mean grid of all respondents indicated that the LOs were encouraged by the bank's lending strategy and supporting system(s) to perform “procedural lending” with a focus on hard and future-oriented information. At the same time, the LOs deemphasized relationship lending, in particular, personal relationships.

  • 6.
    Rad, Alexander
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Kreditgivares bedömningar av låneansökningar2013Report (Other academic)
  • 7.
    Rosenberg, Lennart
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lokal utveckling av turistdestinationer: En studie av ett utvecklingsprojekt och dess effekter i företagarledet2004Report (Other academic)
  • 8.
    Sandberg, K. W.
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Håkansson, Fredrik
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The e-progression in SEs2011In: Lecture Notes in Computer Science, Springer, 2011, Vol. 6781 LNAI, p. 254-262Conference paper (Other academic)
    Abstract [en]

    The development of Information and communication technology (ICT) has changed the action of business. The view to considered SEs sector as homogeneous, within which SEs take an ordered, sequential e-progression on the route to ICT adoption, and postulate that businesses move in stages from basic use of the Internet to the full integration of business systems and redesign of business processes. The aim of this paper is to conduct an analysis of the stage model in the context of the progression of ICT adoption by SEs. Empirical cases are given that show weaknesses of stage models to explain e-progression in SEs, the stage model are too general and do not take into account the diversity of SEs and focused upon factors such as firm size, age, owner/manager characteristics and geographical position This variety of different perspectives on the adoption of ICT by SEs suggests the need for a multidimensional framework to more adequate explained e-progression in SEs.

  • 9.
    Sandberg, Karl W
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Millet, Patrick
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Locus of control of owner managers and business networks in SMEs2009In: The 17th World Congress on  Ergonomics, IEA, 2009Conference paper (Refereed)
  • 10.
    Sandberg, Karl W
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    One-stop jobseeker service: A cross-agency collaboration model2009In: The 17th World Congress on  Ergonomics, IEA, 2009Conference paper (Refereed)
  • 11.
    Sandberg, Karl W
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Owners/managers acceptance of ICT innovation in small business2009In: The 1st international conference on Information Society and Information Technology, ISIT , 2009Conference paper (Refereed)
  • 12.
    Sandberg, Karl W.
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    The ICT acceptance of rural SMEs and its implications for CRM practices2007In: Proceedings of WWCS 2007: the 8th International Conference on Work with Computing Systems, May 21st-24th 2007, Stockholm, Sweden, 2007Conference paper (Refereed)
    Abstract [en]

    The basic assumption of this paper is that the acceptance of the Information and Communication Technology (ICT) is a platform for a developed Customer Relationship Management (CRM) in rural Small and Medium-Sized Enterprises (SMEs). The purpose of this study is to develop a model about rural SME managers� acceptance of ICT applications for CRM. The results are presented as a number of propositions of different barriers and possible facilitators that are supposed to be issues to address in strategies to promote the �digitalisation� of rural SMEs.

  • 13.
    Sandberg, Karl W
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Towards a Model of the Acceptance of Information and Communication Technology in Rural Small Businesses2006In: 14th Nordic Conference on Small Business Research, 2006Conference paper (Refereed)
  • 14.
    Sandberg, Karl W
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Pan, Yan
    Acceptance of e-invoicing in SMEs2009In: ENGINEERING PSYCHOLOGY AND COGNITIVE ERGONOMICS, PROCEEDINGS / [ed] Harris, D, Springer, 2009, p. 289-296Conference paper (Refereed)
    Abstract [en]

    Electronic invoicing (e-invoicing) refers to the sending and receiving of invoices by electronic means. Small and media sized enterprises (SMEs) have not accepted e-invoicing to the same extent as large companies and the public sector in Sweden. The purpose of present study was to gain a better understanding of the acceptance of e-invoicing in SMEs, particularly small business, by describing the factors that affect e-invoicing in SMEs in rural area. The study is a part of a going on project "The Digital Age in Rural and Remote Areas" DARRA. We proposed a research model that found significant in prior research and grouped them into four different factors; organisational readiness, external pressure, owner/manager characteristics, and perceived benefit in the perception of e-invoicing in SMEs. To validate the model we collected data from owners/managers of SMEs by using a survey. The main results from present study indicate that SMEs are ready for acceptance of e-invoicing. Pressure from customers is considered to be an important factor for e- invoicing acceptance in SMEs. Furthermore, the SMEs perceive that acceptance of e-invoicing can be beneficial, and lead to increased internal efficiency as well as impact on business processes and relationships. The innovativeness of the owner/manager was also found to influence acceptance of e-invoicing.

     

  • 15. Sirkemaa, Seppo
    et al.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Borglund, Erik
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    The  role of information systems in information management: Exploring the challenges in information sharing2009In: Proceedings of the IADIS International Conference on ICT, Society and Human Beings / [ed] Gunilla Bradley, Piet Kommers, IADIS , 2009, , p. 4Conference paper (Refereed)
    Abstract [en]

    Information systems may be used for several purposes in an organization. They are often the basis of operations and activities. For example, information systems and technologies can be an integrated part of the production process. Information systems have also an important role in management and development of the organization. Here information, its management and sharing throughout the company have a decisive role. It may still be argued that in many cases information systems are not used in the best possible way. For example, a lot of information remains personal property even though it might be valuable when shared with colleagues. In this paper we look at the role and use of information systems in information sharing. The paper explores the challenges in sharing of information and knowledge. Technology can be used here, especially if the information can be expressed in written format. When information is more tacit, complex and based on expertise also personal interaction is important in information sharing.

  • 16.
    Skoglund, Wilhelm
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Rural resilience in the post industrial society - an empirical case study of a Northern Swedish region2015In: Social capital and development trends in rural areas / [ed] von Friedrichs, Y., Westlund, H., Kobayashi, K., Jönköping: Jönköping International Business School , 2015, Vol 10, p. 119-129Chapter in book (Other academic)
  • 17.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    All call centres are not " electronic sweatshops" !: On leadership and psychosocial work conditions in Swedish in-house call centres2007In: The Journal of E-working, ISSN 1872-3284, Vol. 1, no 2, p. 116-136Article in journal (Refereed)
    Abstract [en]

    Call centres have received increased attention during the past decades. The growth of this sector in the economy has led to research on its work conditions. Call centres are often described as �sweatshops� with inferior psychosocial work conditions in this research. There are different kinds of call centres, however. This study focuses on the psychosocial work conditions in Swedish in-house call centres compared with the same conditions in Nordic (Swedish, Norwegian, Danish and Finnish) organisations in general. The QPS Nordic questionnaire is used for the comparison. It is found that Swedish in-house call centre employees perceive work to be more controlled than employees in Nordic organisations in general do. At the same time the work load in in-house call centres is not perceived to be very high. The call centre leadership style appears to be different from leadership in general in Nordic organisations. Superiors are perceived to be quite supportive, people-oriented and empowering. Co-workers are also perceived to be supportive. In addition, work is not perceived to be as central in life by call centre employees as it is perceived by employees in Nordic organisations in general.

  • 18.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Are all centres 'electronic sweatshops'? On leadership and psychological work conditions in in-house call centres.2007In: Proceedings of the 12th International Workshop on Telework, 2007Conference paper (Other scientific)
    Abstract [en]

    Call centres have received increased attention during the past decades. Both because the call centre sector is a fast growing sector in the economy and because of the work conditions offered: call centres are described as �sweatshops�, with inferior psychosocial work conditions. There are different kinds of call centres. In this study the psychosocial work conditions in in-house call centres are compared with the same conditions in Nordic organisations in general. The QPS Nordic questionnaire is used for the comparison. It is found that the in-house call centre employees perceive work to be more controlled than employees in Nordic organisations in general do, but the work load is perceived to be very high. The call centre leadership style appears to be different from leadership in general in Nordic organisations. Superiors are perceived to be quite supportive, people-oriented and empowering. The fellow workers are also perceived to be supportive. In addition to this, work is not perceived to be as central in life by call centre employees as by employees in Nordic organisations in general.

  • 19.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Bankkunders engagemang och framtida lojalitet2015Report (Other (popular science, discussion, etc.))
  • 20.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Bankkunders upplevelser av servicekvalitet2012Report (Other academic)
  • 21.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Challenges in serving the mass affluent segment: bank customer perceptions of service quality2012In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 22, no 4, p. 359-385Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to explore the possible usefulness of a combined multi-attribute and Kano model in analysing how service quality is perceived by mass affluent bank customers. More precisely, to identify quality dimensions, attributes, and items in terms of taken-for-granteds, proportionals, delighters, and neutrals. Design/methodology/approach - Using a survey, the authors measured how mass affluent customers in one region in a major Swedish bank perceived service quality. Responses were analysed with reference to both multi-attribute service quality and Kano models. Findings - The combined model seems to provide some guidance regarding how service quality is perceived by bank customers in the mass affluent segment. The significant number of neutral items reveals potentially wasted resources. The finding of only one delighter item reveals that mass affluent customers are difficult to please. However, substantial heterogeneity exists in customer perceptions of the service quality items investigated. Research limitations/implications - This exploratory study examines only one bank in one region in one country, implying a need for additional research applying this combined model and other methods to investigate private banking in the mass affluent segment. Practical implications - The significant number of neutrals implies that banks might be more efficient if they avoided spending resources on such items. The conspicuous spread in conceptions of service quality items suggests that bank managers and personal bankers may benefit from co-creating services with mass affluent customers. Social implications - Banks are intermediates on financial markets. Improved and customized service quality could make mass affluent customers inclined to invest their resources in ways that promote economic growth. Originality/value - In addition to traditional measurement models, the Kano model may contribute to service quality assessment in private banking.

  • 22.
    Strandberg, Christer
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels2015In: Journal of Financial Services Marketing, ISSN 1363-0539, E-ISSN 1479-1846, Vol. 20, no 3, p. 191-207Article in journal (Refereed)
    Abstract [en]

    This study explores how customers' affective commitment and calculative commitment to the personal adviser and bank, respectively, affect their intentional loyalty to the personal adviser and bank. Data were collected using a web survey of mass affluent customers of a major Swedish bank. Responses were measured and analysed using factor, correlation, and regression analyses. The results reveal that the person-to-person and person-to-firm loyalty categories are influenced by affective and calculative commitment to the personal advisor and by affective commitment to the bank, but not by calculative commitment to the bank. Moreover, there is a strong relationship between customer loyalty to the personal adviser and to the bank. It can be concluded that affective commitment has a stronger overall impact on customer loyalty than does calculative commitment, indicating the importance of creating affective ties with customers, and that personal advisers are central to bank-customer relationships. The importance of financial issues to mass affluent customers implies that both affective commitment and calculative commitment to the personal adviser are important in building customer loyalty to a bank or brand. © 2015 Macmillan Publishers Ltd.

  • 23.
    von Friedrichs, Yvonne
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Serving rural renewal and local prosperity: The case of a table tennis clubs' way to social entrepreneurship.2014Conference paper (Refereed)
  • 24.
    von Friedrichs, Yvonne
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Social entrepreneurship in rural areas: a sports club’s mobilisation of people, money and social Capital2016In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 29, no 2, p. 199-216Article in journal (Refereed)
    Abstract [en]

    This paper is about the growth, roots and concerns of social entrepreneurship in a small, peripheral society, where the sports club has taken over common public responsibilities and become a change agent for the community development. The aim is to contribute to the knowledge about the conditions and challenges of social entrepreneurship when the voluntary sector in the form of a sports club takes over traditional public commitments in small, rural societies. An exploratory case study approach is used. The clubs social embeddedness is found to have given it credibility in the local society, and its geographical proximity has turned it into a bricoleur, while its ability to mobilize critical resources has been key to its success as a social entrepreneur. The study contributes to the growing field of social entrepreneurship with empirical evidence on how volunteers can serve as important change agents in rural local societies.

  • 25.
    von Friedrichs, Yvonne
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Societal Entrepreneurship – Model for Regional Renewal?: the Case of a Table Tennis Club as Social Bricoleur2015In: Social Capital and Development Trends in Rural Areas: The Role of Social Entrepreneurship and Social Capital in Rural Renewal / [ed] von Friedrichs, Y., Westlund, H. & Kobayashi, K., Jönköping: Jönköping International Business School , 2015, p. 17-32Chapter in book (Refereed)
  • 26.
    von Friedrichs, Yvonne
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Tillsammans är vi starka!: Docksta bordtennisklubb – en samhällsentreprenöriell tusenkonstnär2014In: Samhällsentreprenörskap – samverkande för lokal utveckling / [ed] von Friedrichs, Y., Gawell, M., Wincent, J., Östersund: Mid Sweden University , 2014, p. 21-45Chapter in book (Refereed)
  • 27.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    A paradigm questioned: A study of how the cultural relativity of modern management knowledge confines its transferability to non-industrialised Third World Countries.2003Doctoral thesis, monograph (Other scientific)
  • 28.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Small town centre attractiveness: evidence from Sweden2016In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 44, no 4, p. 465-488Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore the qualities of a small town centre and how such centres can enhance their attractiveness. Design/methodology/approach – A convenience sampling procedure was used to administer a web survey to visitors of a small Swedish town. Importance-performance analysis and statistical methods were used to analyse quality attributes and quality dimensions. Correlation analysis was run to measure the relationship between centre attractiveness and shopping loyalty. Findings – The variety of retail outlets is what is most valued by visitors to a small town centre, followed by the provision of events and non-commercial activities and the design and maintenance of the physical environment in the centre. Surprisingly, the interpersonal behaviour has less impact on the perceived attractiveness than the aforementioned quality dimensions. Visitors' shopping loyalty is significantly related to the perceived attractiveness. Research limitations/implications – The study is a one-off study based upon a small Swedish town, but it is indicative of global shopping trends. Practical implications – Implications for town centre management to enhance the attractiveness of the business district of a small town. Social implications – Traditional town centres have been props for the surrounding societies, providing anscillary services beside retailing. When retail moves to out-of-town retail locations, this could lead to the erosion of interpersonal communications and central services for citizens. Originality/value – Pioneering research on small Swedish town shopping.

  • 29.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sandberg, Karl W
    Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Mobilising local entrepreneurship - experiences from a destination development2005In: The entrepreneurship - innovation - marketing interface : proceedings of the symposium, Karlsruhe: 2nd Symposium on the Entrepreneurship-Innovation-Marketing Interface, October 6 –7, 2005, Kalsruhe, Germany, Künzelsau: Swiridoff , 2005, p. 524-Conference paper (Refereed)
  • 30.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sirkemaa, Seppo
    Borglund, Erik
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    How a medium sized small enterprise uses ICT based marketing tools in its customer relationship management2009In: The 3rd European Conference on Information Management and Evaluation, ECIME, 2009Conference paper (Refereed)
  • 31.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    SME marketing and the adoption of the CRM approach: On the relevance of the CRM approach for SME marketing and propositions about barriers to the adoption of the2008In: 5th International conference om small and medium sized enterprises: Marketing, Athens: Athens Institute for Education and Research (ATINER), 2008Conference paper (Other academic)
  • 32.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Anderson, Karen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Borglund, Erik A.M
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sirkemaa, Seppo
    Turku University.
    How a Medium Sized Enterprise Applies the CRM Approach in its Marketing2009In: Proceedings of the 3rd European Conference on Information Management and Evaluation, Academic Conferences Limited, 2009, p. 448-459Conference paper (Refereed)
    Abstract [en]

    The purpose is to describe how a medium sized enterprise with an international scope, positive economic development, and relatively high ICT maturity applies the CRM approach in its marketing. Medium sized enterprises with these features are assumed to be role models for smaller enterprises, and in particular for smaller enterprises with growth ambitions. This case study is based on structured interviews conducted with the CEO and the manager responsible for IT and IS development in the enterprise. The findings show that the enterprise endorses a customer-oriented business strategy, supported by fairly simple information gathering and analysing methods; that the dependency on agents and dealers is a problem in an CRM perspective; and that the development of the Web offers new possibilities for CRM practices and policies.

  • 33.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sundberg, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Trends, Topics and Under-Researched Areas in CRM Research: A Literature Review2009In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, p. 191-208Article in journal (Refereed)
    Abstract [en]

    Purpose – The main purpose of this paper is to add to the image of CRM research by identifying trends and topics, using the perspective of CRM when it is divided into the four separate branches, namely those of Strategic CRM, Analytical CRM, Operational CRM and Collaborative CRM. In addition to this, the purpose is to identify under-researched areas in the body of CRM research in which there are research questions requiring to be addressed by means of further research.Design/methodology/approach – A review is made of articles in three major journals.Findings – The development of the number of CRM articles published in the journals signals a maturity within the CRM research field. Articles on Strategic and Analytical CRM dominate the research in this field. The focus has changed from Analytical to Strategic CRM, which is the most popular branch by the end of the period reviewed. There is a paucity of research with a resource based view in Strategic CRM. There is a large scale bias in CRM research.Research implications - Three implications for future research on CRM are noted: 1. There is need for more research within the area of Operational CRM and Collaborative CRM. 2. There is a need for research with a resource based view on CRM. 3. There is a need for more research on CRM in SMEs, using a frame of reference that accounts for SME features. Originality/value – The paper presents an image of the development of the CRM research field using an image of CRM that is well established, yet which has not been used in earlier literature reviews. It also points to the development of the CRM research field during the past two decades, including an increased focus on Strategic CRM. Furthermore, it points to voids in CRM research that call for further studies. Paper type – Literature review.

  • 34.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sundberg, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sandberg, K
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    CRM and SMEs - An Embryotic Research Field of Increasing Relevance: The European Conference on Information Management and Evaluation2007In: PROCEEDINGS OF THE EUROPEAN CONFERENCE ON INFORMATION MANAGEMENT AND EVALUATION, Academic Conferences Limited, 2007, p. 385-392Conference paper (Refereed)
    Abstract [en]

    Customer Relationship Management (CRM) is gaining increased attention in marketing thought. The purpose of this paper is to map the state of art of CRM research that focus on conditions in SMEs. A literature review is carried out with this purpose. It is found that CRM in SMEs is an embryotic research field, but it is also foreseen that it is a research field of increasing relevance, and that the application of the CRM concept in SMEs must take the particular features of SMEs in account. A number of such SME features are remarked upon in the CRM literature, and even though the articles reviewed are not addressing what is considered �proper� CRM, it is concluded that they are features that are of importance also to the application of CRM policies and practices in SMEs.

  • 35.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Dalin, Rolf
    Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Hamnarenan i Sundsvall: En studie av dess förutsättningar2006Report (Other scientific)
  • 36.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Hemming, Magnus
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Direkta regionala sysselsättningseffekter i spåren av projekt Höga Kusten1999Report (Other academic)
  • 37.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    How personal advisors make a difference in serving “almost rich” bank customers2016In: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 34, no 6, p. 904-923Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to explore mass affluent customer perceptions of the service quality delivered by personal advisors and banks, and the contributions of personal advisors and banks to customer satisfaction; and also to analyse the strength of the relationship between customer satisfaction with personal advisors and banks.

    Design/methodology/approach

    A survey composed of items designed to mirror service quality practices used in the mass affluent segment was administered to customers of a major Swedish bank. Statistical analyses of the responses were performed.

    Findings

    Four service quality dimensions are identified as salient to customer satisfaction: interpersonal behaviour, knowledge, service portfolio, and trust. The relative importance of these dimensions depends on whether customer satisfaction with the personal advisor or the bank is focused. Moreover, the analysis indicates a double “rubbing off” effect where customer satisfaction with the personal advisor influences customer satisfaction with the bank and vice versa.

    Originality/value

    The unexplored separation of service quality provided by the bank and the personal advisor is central to perceived service quality. The study focuses on customer satisfaction in the mass affluent segment, which is an unexplored context different from retail banking.

  • 38.
    Wahlberg, Olof
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Öhman, Peter
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Strandberg, Christer
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Kunders tillfredsställelse med personliga rådgivare och banken2016Report (Other academic)
    Abstract [sv]

    Bankerna satsar allt mer på personliga rådgivare. I denna studie har Olof Wahlberg, Peter Öhman och Christer Strandberg vid CER studerat vilka kvalitetsdimensioner som är av betydelse för att kunderna ska vara nöjda med sina personliga rådgivare och om det är samma kvalitets-dimensioner som skapar kundnöjdhet gentemot banken. Resultaten visar att kunskap och mellanmänskligt beteende i första hand är relaterat till kundtillfredsställelsen med personliga rådgivare, medan förtroende och serviceportföljen är relaterat till tillfredsställelsen med banken ifråga. Forskningsresultaten har tidigare publicerats i den internationella tidskriftsartikeln “How personal advisors make a difference in serving ’ almost rich’ bank customers” (Wahlberg, Öhman och Strandberg, 2016).

  • 39.
    Öhman, Peter
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Giritli Nygren, Katarina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Hörnberg, Elias
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Lidén, Gustav
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Nyhlén, Sara
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Sjöberg, Ida
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
    Förstärkt stadsmiljö i Sundvall2017Report (Other academic)
  • 40.
    Öhman, Peter
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Wahlberg, Olof
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Häckner, Einar
    How the context of auditing distorts auditingpractices2004Conference paper (Refereed)
1 - 40 of 40
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