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  • 1.
    Ahlin, Karin
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Åslund, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Projekt Kundanpassad teknikinformation – KATI: Slutrapport – med fokus på förslag på arbetssätt och metoder2014Report (Other (popular science, discussion, etc.))
  • 2.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Holmberg, Stig C
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Simulated Decision Learning in a Multiactor Setting2010In: Organizacija, ISSN 1318-5454, Vol. 43, no 3, p. 136-145Article in journal (Refereed)
    Abstract [en]

    The idea of decision analysis-and subsequent learning from the outcomes-is old within Operational Research. Here this approach to continuous improvement of decision outcomes is put one step further within the area of crisis and disaster management. This is done by introducing multiactors making simultaneous decisions with just partial information about each other. Further, decision outcomes are achieved from a simulation model rather than from the real object system.

  • 3.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Holmberg, Stig
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    SYNCOM, A Tool for Competence Management2014In: Proceedingsof the e-Skills for Knowledge Production and Innovation Conference 2014, Cape Town, 2014, p. 39-48Conference paper (Refereed)
    Abstract [en]

    This paper addresses the issue of competence management in companies in the branch of Technical Communication. The problems these companies deal with concerns lack of specific education, more complex products, and a rapid change in how technical information is produced. Due to the rapid change the companies also need to be proactive and steer towards a desired future state. A design of a tool, SYNCOM, for competence management in modern high technology companies is presented. The tool is developed during a process based in idealized design.  SYNCOM constitutes of a group of systemic models and techniques for competence management and competence development that has been used in earlier projects. The SYNCOM Tool presented is a general tool aiming to be a model for organizations. Implementation of the tool will require adjustments and adaptation to the specific organizations. The SYNCOM Tool has not yet been tested as a tool in any organization. The systemic models and techniques for competence management and competence development have been tested with good results in earlier projects where they in form of prototypes have been tested and verified.

  • 4.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Holmberg, Stig
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Dubois, Daniel
    University of Liège.
    Anticipatory Modeling andSimulation for Inter RegionalSecurity2013In: Systems. connecting matter, life, culture and technology, ISSN 2305-6991, Vol. 1, no 1, p. 21-35Article in journal (Refereed)
    Abstract [en]

    The idea of anticipatory modeling and simulation with subsequent learning from the outcomes is here applied on inter-regional security work. In this setting, multi-actors have to both cooperate and make coordinated decisions with just partial information about each other. With help of netAgora, a net based environment for simulation, learning, and communication, the goal of training, preparedness and continuous improvement of decisions is met.

  • 5.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nyström, Christina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Utbildningsresurser för Teknikinformatörer2009Report (Other academic)
    Abstract [sv]

    Föreliggande rapport nr 4.a behandlar utbildningsfrågor. Inledningsvis

    diskuteras utbildningsbehov och en önskvärd utbildning skissas. I avsnitt

    två redovisas en översiktlig inventering och värdering av befintliga TIutbildningar.

    Rapporten avslutas med en uppsättning förslag på hur

    utbildningsbehovet kan mötas på kort och lång sikt.

  • 6.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nyström, Christina Amcoff
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Teknikinformationscentrum: Samverkan mellan akademi och företag för forskning och utbildning2009In: HSS09: Högskolor och samhälle i samverkan, 2009Conference paper (Refereed)
    Abstract [sv]

    Teknikinformationscentrum är ett forsknings- och utvecklingsprojekt som fokuserar på tek­nisk information. Teknisk information är all den dokumentation som behövs för att använda, utföra service och reparera en produkt, t ex bruksanvisningar, reparationshandböcker, serviceanvisningar. Pro­jektet drivs av Mittuniversitetet i nära samarbete med Försvarets materielverk (FMV) och ett tiotal företag som producerar teknisk dokumentation i stor omfattning. Projektet syftar till att etablera en kunskapsnod inom Teknikinformations-området. Projektet arbetar dels med frågor runt TI-före­tagens kompetensbehov och kompetens­försörjning dels med framtidssäkra stan­darder, rutiner och tekniker för behovsstyrd TI-produktion. Två studier har gjorts med syftet att undersöka vilka krav som ställs på teknikinformation respektive vilket kompetensbehov som finns för att arbeta med att producera dokumentationen.

    Några av de företag som deltar i projektet har teknisk dokumentation som affärside och producerar dokumentationen till andra företag, medan övriga företag producerar dokumentation till sina egna produkter. Deltagande företag är konkurrenter på marknaden, men har gemensamma problem och har därför funnit att det finns fördelar med att ingå i ett gemensamt projekt. Den frågeställning som behandlas i detta papper är hur konkurerande företag kan samverka och dra nytta av att delta i ett gemensamt forsknings- och utvecklingsprojekt.

  • 7.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nyström, Christina Amcoff
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Viable design for Technical Communication Systems in future contexts2009In: IRIS32, Information Systems Research Seminar in Scandinavia, 2009Conference paper (Refereed)
  • 8.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Holmberg, Stig C.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Dubois, Daniel M.
    Anticipatory Modeling and Simulation for Inter-Regional Security2012In: The 21st European Meeting on Cybernetics and Systems Research / [ed] Bichler, R. M., Blachfellner, S., Hofkirchner, W., 2012Conference paper (Refereed)
    Abstract [en]

    The idea of anticipatory modeling and simulation with subsequent learning from the outcomes is here applied on inter regional security work. In this setting, multiactors have to both cooperate and make coordinated decisions with just partial information about each other. With help of netAgora, a net based environment for simulation, learning, and communication, the goal of training, preparedness and  continuous improvement of decisions is met. 

  • 9.
    Asproth, Viveca
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nyström, Christina Amcoff
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Future Competence Development within Technical Communication: Mapping of competence level and need of competence Development2009In: 9th European colloquium for user-friendly product information: Documentation Projects - Trends & Methods, 2009Conference paper (Refereed)
  • 10.
    Banck, Björn
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Amcoff Nyström, Christina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Kompetensförsörjning för lärande organisationer med fokus på TI2013Other (Other academic)
  • 11.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Mårtensson, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Projekt Kundanpassad teknikinformation – KATI: Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov2014Report (Other (popular science, discussion, etc.))
  • 12. Fagerström, Birgitta
    et al.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Williamsson, Ia
    Quality IS: Next most important research project?2012In: Proceedings of IRIS'35, 2012., 2012Conference paper (Refereed)
  • 13.
    Haftor, Darek
    et al.
    Stockholmsuniversiet, Företagsekonomi.
    Holmberg, Stig
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Nyström, Christina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Provincial Designer Design: A Creative Mix of Hard Restrictions and Soft Visions of an Information Systems Educational Program2011In: IFIP Advances in Information and Communication Technology, ISSN 1868-4238, Vol. 350, p. 399-408Article in journal (Refereed)
    Abstract [en]

    This paper presents a brief historical account of the unorthodox design of an educational program for information systems development. The design and development of this program was initiated in 1977 at the University College of Östersund, today the Mid Sweden University. The presented account provides a description of the somewhat unusual context of this initiative, which was regarded as a weakness by conventional standards, but became an opportunity in this particular situation. The intellectual inspirations and sources for the design of this program are characterized and followed by a presentation of the very content and operating mode of the educational program. The final part presents the various outcomes that the program gave rise to, in terms of students’ professional careers observed.

  • 14.
    Holmberg, Stig C
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Participation to the people2008In: SWEG 2008, 2008Conference paper (Other academic)
  • 15. Holmberg, Stig
    et al.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Anticipatory Social Media for Technical Communication2012In: International Journal of Computing Anticipatory Systems, ISSN 1373-5411Article in journal (Refereed)
  • 16. Holmberg, Stig
    et al.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Anticipatory Social Media for Technical Communication2011Conference paper (Other academic)
  • 17.
    Holmberg, Stig
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Transforming governmental systems2016In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, E-ISSN 2040-056X, Vol. 13, no 2, p. 90-108Article in journal (Refereed)
    Abstract [en]

    Governmental as well as other public systems are facing new challenges due to, among other things, current information technology trends and changes in peoples’ lifestyles. Hence, ideas of web services for the citizens and agencies accessible over the net 24-hours per day are born. However, in order to implement this new type of net-based services a set of accessibility, integrity and security problems and hindrances are to be overcome. Further, the methodological challenges are far from unproblematic. Neither the artefact approach nor the approach of social systems design seems to be directly applicable. Instead, an approach called pragmatic systemics is proposed. At last, organizational transformation is not only a technical problem. Seen in a systemic perspective, the technological changes and the introduction of new artefacts have to be carefully balanced with changes in human competence, organizational structures, and system culture. © 2016 Informa UK Limited, trading as Taylor & Francis Group.

  • 18.
    Holmberg, Stig
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    WIKITEGRITY: Team syntegrity with a WIKI tool2011In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, E-ISSN 2040-056X, Vol. 8, no 1, p. 51-71Article in journal (Refereed)
  • 19. Holmberg, Stig
    et al.
    Ulrica, Löfstedt
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Social Media as a New Communication Channel for Technical InformationManuscript (preprint) (Other academic)
  • 20.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Löfstedt, Ulrika
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Taking a Holistic Perspective on Technical Communication and Lean2015In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, no 2, p. 103-122Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose is also to analyze the results from a holistic perspective using the Synergy-4 model, a multi-perspective approach which considers four different spheres of an organization at a time in order to discover synergies.

    Methodology/Approach: To fulfill the purpose, 15 interviews in four different companies were conducted. These were then analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.

    Findings: Taking a Lean perspective could enhance the status of TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

  • 21.
    Lindblad-Gidlund, Katarina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Forskning kring offentliga e-tjänster - En kartläggning av forskning som bedrivs kring offentliga e-tjänster i Sverige2006Report (Other scientific)
  • 22.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    A Citizen-Centred Approach to Development of Public e-Services - Conceptions of Social Systems Design for Citizen Involvement: PhD Colloquium, 3-4 September 2006, Krakow, Poland.2006Conference paper (Other scientific)
  • 23.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Assessing Wikitegrity for Citizen Involvement in Local e-GovernmentManuscript (Other (popular scientific, debate etc.))
  • 24.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Competence development and learning organizations : a critical analysis of practical guidelines and methods2001In: Systems research and behavioral science, ISSN 1092-7026, E-ISSN 1099-1743, Vol. 18, no 2, p. 115-125Article in journal (Refereed)
    Abstract [en]

    In critically analysing eight research papers about competence development in organisations, it is found that systemic models, methods and approaches have much to offer in the field of competence development. However, the proposed systemic methods have to be empirically tested. It is also desirable to further develop the ideas raised in the papers. At last further research is needed concerning a development of methods for competence development.

  • 25.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Design methodologies - multimethodology for problem solving?2001In: Iris 24 : proceedings of the 24th Information Systems Research Seminar in Scandinavia : Ulvik, Norway, 11-14 August 2001 /, Bergen: Univ. I Bergen, Dept of informaton science. , 2001Conference paper (Refereed)
    Abstract [en]

    Multimethodology means to develop a method for combining or integrating different methodologies, in whole or parts, possibly from different paradigms, within a particular intervention. It concerns the whole area of using several methodologies or techniques of practical actions in problematic situations. Multimethodology entails an involvement of more aspects and a wider view is received. However, multimethodology entails some problems. Hence, more theories about how this ought to continue have to be worked out. In further development the designer should be in focus. Thus, a further development of multimethodology is desirable.

  • 26.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    e-Government - assessment of current research and proposals for future directions2005In: IRIS 28 : proceedings of the 28th Information Systems Research Seminar in Scandinavia :6-8 Augusti, Kristiansand, Norway, elektronisk publ. , 2005Conference paper (Refereed)
    Abstract [en]

    Electronic Government, or e-Government, is on the agenda both in research and in practice and the research field is rather broad. Several researchers are involved in a range of different research projects in differnet topics in the area and are genereting an increasing amount of research literature. This paper examines research concerned with e-Government in order to define deficiencies, shortcomings and directions for future research. Current research in the area mainly focuses at the national level and the local level is in short supply. Consequently, proposals for future research concern e-Government at the local level.

  • 27.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    E-Government - Assessment of Current Research and Some Proposals for Future Directions2005In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 1, no 1, p. 39-52Article in journal (Refereed)
    Abstract [en]

    Electronic Government, or e-Government, is on the agenda both in research and in practice and there is a rather broad research field. Several researchers are involved in a range of different research projects concerning different topics within the area and are generating an increasing amount of research literature. This paper examines current research concerned with e-Government in order to define deficiencies, shortcomings, and some directions for future research. Current research in the area focuses mainly on the national level while that for the local level is in short supply. Consequently, proposals for future research concern e-Government at the local level.

  • 28.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    e-Government Services in Local Governments - Towards a Knowledge Centre2005Conference paper (Other academic)
    Abstract [en]

    Electronic Government, or e-Government, has been on the agenda for several years but, until recently research has mainly focused on a national level and there has been far less research into local governments. The purpose of the study is to analyse the development of e-Government services by local governments and through interviews collect, compare and assess data about actual local e-Government services in Sweden in order to find areas of assimilation and divergence. Furthermore, practices, good as well as bad, will be identified through analysis to provide guidelines for a knowledge and application centre for e-Government services on the local government level.

  • 29.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    E-Government Services in Local Governments: a Study of Development in Swedish Municipalities2007In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, Vol. 4, no 2, p. 157-176Article in journal (Refereed)
    Abstract [en]

    This article presents a study concerning e-Government services at local governments in Sweden. The purpose of the study is to investigate and critically analyse the development of e-Services in Swedish municipalities and through interviews collect, compare and assess data about actual local e-Government services in Sweden in order to find areas of assimilation and divergence. Based on a sample of 24 municipalities in Sweden, the results show that the development and implementation of e-Services are in their infancy and only a few e-Services have been implemented yet. E-Services offered today are basal and primary and closely connected to citizens� daily life. It is difficult to identify many clear and distinct patterns in the development, however, some minor patterns can be identified. The development projects identified in the study are, in most cases, detached projects for the development and implementation of e-Services. The nature of many of the projects today resembles projects for learning rather than projects for production and these have the character of bottom-up projects rather than top-down.

  • 30.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    E-Services for and by Citizens - Intencives for Development of Local Public e-Services2008In: Proceedings for IRIS-31, 2008Conference paper (Refereed)
  • 31.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    E-services for and by citizens: towards e-participation and social systems design for development of local public e-services2008Doctoral thesis, comprehensive summary (Other scientific)
  • 32.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kommunala e-tjänster - fokus, utveckling och medborgardeltagande2010In: Förvaltning och medborgarskap i förändring: etablerad praxis och kritiska perspektiv / [ed] Katarina Lindblad-Gidlund; Annelie Ekelin; Sara Eriksén; Agneta Ranerup, Lund: Studentlitteratur, 2010, p. 67-82Chapter in book (Other academic)
  • 33.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Public e-Services Research - A Critical Analysis of Research in Sweden2007In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, no 2, p. 101-112Article in journal (Refereed)
    Abstract [en]

    In Sweden there is an emerging research on public e-Services and research is conducted at several universities and research institutes. Swedish research on e-Services focuses on citizens, communication, the development of e-Services, the design of e-Services, the maintenance of e-Services, eParticipation, the quality of services, evaluation, organisational changes, interactions between different e-Services, usability, co-operation, inter-organisational co-operation, accessibility, e-Health, the development of methods, and process orientation. Current research projects in Sweden have a predominance of national governments and governmental focus, but there are nevertheless several research projects that focus on local governments and on citizens. In analysing current research, it is stated that Swedish research on e-Services in several cases corresponds to international research, and visions and trends for the future development of e-Services.

  • 34.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens2007In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 20, no 6, p. 467-476Article in journal (Refereed)
    Abstract [en]

    The need for increased user participation and involvement in the process of designing and developing public e-Services has been emphasized in recent years. User involvement is critical to success in the development and implementation of public e-Services, and many visions and efforts are focused on citizen participation in the design and development process. In this article, concepts of Social Systems Design are analysed in the context of local public e-Services in order to improve potential to meet the requirements for user participation and involvement. Results show that the ideas of Social Systems Design, where applicable, can contribute to user-centred development of local public e-Services, and can form a foundation for the development of methods that utilize user participation and involvement. However, further research requires empirical studies.

  • 35.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    User-Centred Design and Development of Local Public e-Services2007In: Understanding eParticipation: Contemporary PhD eParticipation Research in Europe, Örebro: Örebro Univ. Inst för ekonomi, statistik och informatik , 2007, p. 39-55Chapter in book (Other academic)
    Abstract [en]

    In this chapter the concept of eParticipation is about involving different users in the design and development of local public e-Services for the purpose of, among other things, enhancing the potential for users to act in the social arena and to create potential for users to e-Participate. The need for increased user participation and involvement in the development process of public e-Services has been emphasized in recent years, but there is a lack of appropriate methods supporting the involvement of all users. In the research project presented in this chapter, concepts of Social Systems Design are tested to improve user potential to take an active part in the development of local Public e-Services. Results indicate that there is potential to involve users and that a "user-designer" approach is feasible and worthwhile. However, efforts must be made to increase the awareness, motivation, and interest of users so that they become involved in the development of local public e-Services.

  • 36.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    User-Centred development of local public e-services: Demo-Net, Athens, Greece, December 20062006Conference paper (Other academic)
  • 37.
    Löfstedt, Ulrica
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Holmberg, Stig C
    Ange, Labs C8, SP 2, Stugun, Sweden.
    Social Media as a Mean for Improved Technical Communication2016In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 29, no 4, p. 297-312Article in journal (Refereed)
    Abstract [en]

    Technical communication (TC) is an important activity in order to provide the users of technical artifacts with necessary information concerning the operation and maintenance of the products they are using. In the current working procedures of TC, however, the users become too passive. They are just receivers of information. Further, there is no effective feedback from the users to the producers of the information. In order to overcome those problems we here propose an application of social media (SM) in future TC. By using SM as a complementary channel for TC it becomes possible for technology firms to boost their competitive advantage and to improve the quality and completeness of their TC. This technique, however, is still more of a potential and less of a reality. Several problems, mostly concerning security and confidentiality remain to be solved. The empirical base for this work comes from TIC, an EU-funded development project involving several Swedish technology companies. Published research results are somewhat scattered but several sources coherently indicate both the need and potential for SM as a vehicle in TC. By scanning the net it is further possible to identify a number of seemingly successful applications of SM in such applications.

  • 38.
    Löfstedt, Ulrica
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
    Can Lean improve the status of Technical Communication?: Taking a system perspective2014In: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Conference paper (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper was to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose was also to analyze the results from a holistic perspective using the Synergy-4 model.Methodology- To fulfill the purpose, 15 interviews in four different companies have been conducted. The interviews were analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.Results - Taking a Lean perspective could enhance the status on TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

  • 39.
    Nyström, Christina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Holmberg, Stig
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Öberg, Lena-Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Haftor, Darek
    Provincial Designer Design: A Creative Mix of Hard Restrictions and Soft Visions2010Conference paper (Refereed)
    Abstract [en]

     In assessing a Swedish undergraduate study program in information systems development the proposition is put forward that a process oriented curricula could be a promising alternative to mainstream content based ones. By further stressing a user perspective, creativity, and systemic thinking, conditions are created for putting technology to its best possible use in its service of human needs.

     

     

     

  • 40.
    Nyström, Christina
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Löfstedt, Ulrica
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Kompetens och kompetensutvecklingsbehov inom teknisk information2008Report (Other academic)
1 - 40 of 40
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