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  • 1.
    Chalak, Arian
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Effekter av lokalkännedom för larmbetjäning på SOS Alarm Sverige AB: En studie om övergången till nationell mottagning av 112 anrop och dess inverkan på samtalstiden2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    SOS Alarm has had an increasingly number of urgent calls to the number 112. With that come high demands on errand handling within the company. To measure and follow the effects of national reception of urgent 112 calls is therefore an important priority for 2016. The Purpose of this study is to investigate if the call time is longer with a national operator with relationship to a local operator. That is achievable by studying the mean value of the call time for local and national reception of calls. The goal is by statistical analysis and hypothesis testing study if the operator’s localization and distance to the caller effects call time. The result shows that there is a statistical significant difference between mean value of call time for national and local reception, with national reception being longer. The lognormal distribution is non-linear, therefore the difference between the call times before the transformation is not being analyzed. The conclusion of this study is that that local knowledge has a significant influence on call time, where mean call time is longer for national reception. Provided that there is no difference in call time between the call types, it is further discussed in closing discussions.

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