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  • 1.
    Abdulridha, Aya
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Albu-Jaafer, Ali
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Problem identification for the delivery system for document and errand management in an IT company: A qualitative case study an IT firm2018Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In today's society, many IT organizations have strived to implement system development to improve and streamline information management in an effort to streamline the entire organization. The first step in system development is to identify the problems experienced by the company. This study focuses on studying delivery systems at IT companies in order to identify problems and quality shortcomings in that system. The delivery system is used daily by employees at the fall company. It was noted that several problems have arisen when the system is not automated. Employees have different problems that they want to avoid. For example, employees must enter manually to change what has been generated by the system. This leads to waste times and increases the risk of failure. Research in the areas of system development and process development stresses the importance of developing or improving IT processes to achieve the required quality. The study has been conducted by observing and interviewing employees who work with the delivery system. The results of this study present three major problems that the system has today. These are installation guide, system usability and requirement specification. The Installation Wizard is a document that consists of all modules to be installed at the customer for the version to be released along with other necessary information about the deliveries or modules. This document is not generated by the system today but is manually created by the employees. This requires a lot of manual work and time to check and make sure they have got them all. Regarding the second issue, the current system lacks some features that make usability very complex and that takes time to learn how it works. Finally, the company has no clear requirement management process, which means that the company delivers a module or service that does not meet its requirements and expectations. The study also represents solutions to address these issues.  

  • 2.
    Albu-jaafer, Ali
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
    Undersökning om kringtjänster i en kombiterminal2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The transport that uses multiple modes of transportation called Intermodal transport. Due of the advantages of intermodal transport offers, the market for intermodal transport has become increasingly important. The benefits can be both environmentally and economically. This terminal is the destination where intermodal transport takes place. The purpose of a terminal is to combine two different modes of transport. This can lower the total cost of transportation and reduce environmental pollution. To get a successful intermodal terminals there are a few factors that should be considered. One of these factors is the primary services and incidental services terminus offer.

     

    The purpose of this study is to examine the ancillary services that can be applied to an intermodal terminal in order to increase revenues and attractiveness of the facility. To answer the research questions I interviewed four different operators in intermodal terminals in Sweden. In addition there are also two interviews were carried out with the existing operator in Sundsvall intermodal terminal and the operator of the new intermodal terminal. The purpose of these two interviews was to see what the operators have the opportunity or plan and how it works in Sundsvall existing intermodal terminal in the present day. Literature studies that I used in this study have been covered by previous surveys, reports and books. The purpose of literary studies was to identify intermodal terminals and the new services that can be used on the terminal.

     

    The results of this study gave a very good picture of these ancillary services that can be applied in Sundsvall new intermodal terminal to increase the terminal's revenues and attractiveness. Examples of these services, repair factories of trailers and containers, refueling station in connection with the intermodal terminal, cross-docking, by scrolling with the electric locomotives. Besides these services, there are other factors that should be taken into consideration in order to increase revenues and attractiveness of intermodal terminal. These are the technologies that are used in intermodal terminal, IT support, security and location of the intermodal terminal.

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