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  • 1.
    Baggio, Rodolfo
    et al.
    Bocconi University, Italy; Tomsk Polytechnic University Tomsk Russia.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Network science and e‑tourism2018In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 20, no 1-4, p. 97-102Article in journal (Refereed)
  • 2.
    Eber, Zoe Fanni
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Baggio, Rodolfo
    Bocconi University, Italy; National Research Tomsk Polytechnic University, Tomsk, Russia.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Hyperlink network analysis of a multi destination region: The case of Halland, South Sweden2018In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 20, no 1-4, p. 181-188Article in journal (Refereed)
    Abstract [en]

    Over the past years, attention has been given to the relevance of network studies as an analytical tool to assess essential features of a tourism destination. This work analyzes the network of Halland County, a tourism destination in South Sweden. The study aims at enhancing the body of knowledge and the comprehension of the structural characterization of the tourism network, deriving indications for policy makers and local stakeholders in order to improve the effectiveness and efficiency of the regional tourism system. Tourism stakeholders’ websites were explored using hyperlink network analysis (Baggio, 2007; Raisi et al., 2017). Findings highlight the need for strengthened industry ties and contribute to the industry-wide discussion on exploring network topology as a key source of knowledge for destination management and development, respectively.

  • 3.
    Fuchs, Matthias
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Höpken, Wolfram
    Zanker, Markus
    Beer, Thomas
    Context-based adaptation of mobile applications in tourism2010In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 12, no 2, p. 175-195Article in journal (Refereed)
    Abstract [en]

    Mobile guides (based on PDAs, smart phones, or mobile phones) play an increasingly important role in tourism, giving tourists ubiquitous access to relevant information especially during their trip. Due to a more difficult access to mobile applications in a ubiquitous usage environment, based on time constraints, lighting conditions, bandwidth, etc., user acceptance of mobile applications strongly depends on the application adaptation to the concrete usage context. This article presents a framework for mobile applications in tourism, enabling a flexible implementation of adaptive, context-aware tourism applications. The framework especially provides approaches for user interface adaptation, content adaptation (recommendation), and interaction modality adaptation. The framework has been prototypically instantiated and evaluated in two different application scenarios, a city guide for the city of Innsbruck and a skiing guide for the ski resort DolomitiSuperski. Both application scenarios showed high usage rates and customer satisfaction and proved the applicability and effectiveness of the presented approach for developing adaptive mobile tourism applications.

  • 4.
    Fuchs, Matthias
    et al.
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Scholochow, Christina
    Höpken, Wolfram
    e-Business Adoption, Use and Value Creation: An Austrian Hotel Study2009In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 11, no 4, p. 267-284Article in journal (Refereed)
    Abstract [en]

    The paper presents an approach which shows how contextual conditions, like infrastructural, organizational as well as environmental factors, determine e-Business adoption and use, what in turn, positively affects value creation processes in hotel businesses. The research is grounded in Innovation Diffusion Theory and is empirically based on surveys undertaken in the Austrian hotel sector. By referring to Zhu and Kraemer’s (2005) e-Business impact model data is analysed by linear structural equation models and logistic regression. Results show that e-Business adoption and related use intensity decisions in the hotel sector are affected by the availability of a modern ICT system, firm size as well as management’s conviction that core business processes are supported by information technologies and, that tourists and cooperation partners expect latest information technologies. It was further found that online platforms are the most important e-Business application for value creation in the 3-star hotel segment. By contrast, in the 4/5-star hotel segment a property management system, a website with booking functionality and e-mail marketing are crucial e-Business applications for value creation

  • 5.
    Gurel, Cetin
    et al.
    Istanbul University, Turkey.
    Aydogan Cifci, Merve
    Istanbul University, Turkey.
    Dincer, Fusun Istanbullu
    Istanbul University, Turkey.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Coping with reintermediation: The case of SMHEs2016In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 16, no 4, p. 375-392Article in journal (Refereed)
    Abstract [en]

    The structure of hospitality distribution has experienced profound changeswithin the last few decades. With the evolution and spread of internet, a substantialnumber of consumers started to use electronic channels for hotel bookings.This has resulted in disintermediation of traditional offline travel agencies. Yet, ithas also initiated a new type of middleman to emerge and grow. Much powerfulthan its former version, online travel agencies (OTAs) bring about some benefits butalso challenges particularly for small and medium sized independent hotels(SMHEs). This paper focuses on the difficulties SMHEs face during this transformation.The characteristics of SMHEs, the evolution of channels and the role ofOTAs were discussed based on a qualitative study. 22 SMHE managers wereinterviewed about their perceptions of OTAs and challenges with reintermediation.Based on the data the challenges were grouped under; complexity, dependency,unfair competition and commodification. Solutions to complications of reintermediationfor SMHEs and directions for future research are suggested

  • 6.
    Höpken, Wolfram
    et al.
    Universtiy of Applied Sience, Weingarten-Ravensburg, Germany.
    Eberle, Tobias
    Business Informatics Group, University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.
    Lexhagen, Maria
    Mid Sweden University, Faculty of Human Sciences, Department of Economics, Geography, Law and Tourism.
    Google Trends data for analysing tourists’ online search behaviour and improving demand forecasting: The case of Åre, Sweden2019In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 21, no 1, p. 45-62Article in journal (Refereed)
    Abstract [en]

    Accurate forecasting of tourism demand is of utmost relevance for the success of

    tourism businesses. This paper presents a novel approach that extends autoregressive

    forecasting models by considering travellers’ web search behaviour as additional

    input for predicting tourist arrivals. More precisely, the study presents a method

    with the capacity to identify relevant search terms and time lags (i.e. time difference

    between web search activities and tourist arrivals), and to aggregate these time

    series into an overall web search index with maximal forecasting power on tourism

    arrivals. The proposed approach enables a thorough analysis of temporal relationships

    between search terms and tourist arrivals, thus, identifying patterns that reflect

    online planning behaviour of travellers before visiting a destination. The study is

    conducted at the leading Swedish mountain destination, Åre, using arrival data and

    Google web search data for the period 2005–2012. Findings demonstrate the ability

    of the proposed approach to outperform traditional autoregressive approaches, by

    increasing the predictive power in forecasting tourism demand.

  • 7.
    Höpken, Wolfram
    et al.
    Universtiy of Applied Sience, Weingarten-Ravensburg, Germany.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Introduction: Special Issue on Big Data & Business Intelligence in the Travel & Tourism Domain2016In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 16, no 1, p. 1-4Article in journal (Refereed)
  • 8.
    Höpken, Wolfram
    et al.
    University of Applied Sciences Ravensburg-Weingarten.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Keil, Dimitri
    University of Applied Sciences Ravensburg-Weingarten.
    Lexhagen, Maria
    Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography.
    Business intelligence for cross-process knowledge extraction at tourism destinations2015In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 15, no 2, p. 101-130Article in journal (Refereed)
  • 9. Jannach, Dietmar
    et al.
    Zanker, Markus
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Constraint-based recommendation in tourism: A multi-perspective case study2009In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 11, no 2, p. 139-156Article in journal (Refereed)
    Abstract [en]

    In many business-to-consumer (B2C) e-commerce scenarios, recommender systems (RS) have been shown to be valuable tools both for the online customer and the merchant. Such systems help customers find interesting items in large product assortments, increasing the chance of immediate online purchases and fostering long-term customer loyalty. However, standard technologies from classical RS application domains such as books and movies cannot be directly adopted in the tourism domain. This article presents a case study of a constraint-based RS that was integrated into a travel advisory system for an Austrian spa resort. The study analyzes the system and its environment from three perspectives. First, technological aspects of system development and maintenance are discussed; second, corresponding to the supplier’s view, the end user’s perspective is analyzed based on the findings of a study of the system’s usability and the perceived customer utility. Finally, the effectiveness of the system’s ability to positively affect user behavior is evaluated and discussed. The findings show that constraint-based RS not only help positively influence tourist behavior, but such systems can be built cost-effectively when using appropriate knowledge acquisition and maintenance tools.

  • 10.
    Kuttainen, Christer
    et al.
    E-handelsdoktorn.
    Lexhagen, Maria
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Overcoming barriers to SME e-commerce adoption using blended learning: - a Swedish action research case study2012In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 13, no 1, p. 13-26Article in journal (Refereed)
  • 11.
    Lexhagen, Maria
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    The importance of value added services to support the customer search and purchase process on travel websites2005In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 7, no 2, p. 119-135Article in journal (Refereed)
    Abstract [en]

    This article explores one potential reason for the on-line tourism markets slower than expected growth rate. It investigates to what extent value added services provided by websites for tour operators and travel agencies are actually perceived as important by the customer in the search and purchase process. An adapted version of a consumer decision process model is used and the results are based on a web survey. The results show that most value added services are perceived to be most important in the search and/or purchase phase and that no value added services are perceived to be most important in the post consumption phase. Based on this it is suggested that travel websites should try and develop more value added services aimed at supporting the customer in the post consumption phase in order to build strong customer relationships and loyalty which may lead to continuous buying behaviour.

  • 12. Rasinger, Jörg
    et al.
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Höpken, Wolfram
    Beer, Thomas
    Information Search with Mobile Tourist Guides - A Survey of Usage Intention. In: Information Technology and Tourism2007In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 9, no 3/4, p. 177-194Article in journal (Refereed)
    Abstract [en]

    As mobile tourist guides show huge potentials to support tourists’ information search, executives need to know which mobile systems characterized by which specific functionalities should be provided. The paper proposes an empirical approach combining qualitative and quantitative methods to deduce both, product definition and product marketing information related to mobile tourist guides, respectively. First, a methodology-mix combining qualitative (i.e. explorative survey, focus group interviews) and quantitative techniques (i.e. pilot study, expert interviews) responds to the question ‘Which services should be developed?’ Secondly, again in the pre-prototype phase and based on survey data (N = 705) ideal functionality compositions for promising tourist guides are deduced with regression analysis. Finally, based on technology acceptance theory (Venkatesh et al., 2003a) customer prejudices towards mobile tourist guides are identified. The obtained results support hypotheses indicating strong performance expectations and pronounced effort expectancies towards the deduced concepts designed to support information search by means of mobile tourist guides

  • 13. Zanker, Markus
    et al.
    Jessenitschnig, Markus
    Fuchs, Matthias
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Automated semantic annotation of tourism resources based on geo-spatial data2009In: Information Technology & Tourism, ISSN 1098-3058, E-ISSN 1943-4294, Vol. 11, no 4, p. 341-354Article in journal (Refereed)
    Abstract [en]

    Web 2.0 applications, now common in the tourism domain, make it easy to share travel related experiences and opinions, thus, leading to the creation of enormous amounts of user generated content. This type of tourist information must, however, be preprocessed by structuring and aggregating it in order to avoid overwhelming users. In this article we, therefore, propose a knowledge-based approach that exploits spatial proximity to annotate resources with qualitative semantic concepts for tourism products, such as proximity to a lake or opportunities for specific sporting activities. Finally, the article describes the successful prototypical implementation of the proposed technique and provides insight into a practical usage scenario

1 - 13 of 13
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