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  • 1.
    Sundberg, Leif
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Value Positions and Relationships in the Swedish Digital Government2019In: Administrative Sciences, ISSN 2076-3387, E-ISSN 2076-3387, Vol. 9, no 1, article id 24Article in journal (Refereed)
    Abstract [en]

    Governments across the world spend vast resources on implementing digital technology. Electronic, or digital, government is the use and study of Internet-based information and communication technology in the public sector. A point of departure in this study is that investments in technology are not value-free; they require allocation of limited resources and trade-offs between values. The purpose of this paper was to investigate how values are prioritized in the Swedish digital government. This research was conducted by using quantitative data from a survey administered to Swedish municipalities and national agencies. In addition, qualitative data from a database was used to exemplify value operationalization. The research utilized a theoretical framework based on four value positions: professionalism, efficiency, service, and engagement. The findings reveal that service and quality, and productivity and legality have a high priority, while engagement values are less prioritized. Differences based on organization type and size are also discussed. Moreover, the study suggests that professionalism and efficiency are distinct value positions, while service and engagement are closely related through citizen centricity. The qualitative material suggests that citizen centricity can manifest itself as a form of service logic, but also in the form of educational digital inclusion activities for vulnerable groups. The paper concludes by suggesting that future research should further refine the concept of citizen centricity in relation to digital government values, since its current meaning is ambiguous.

  • 2.
    Sundberg, Leif
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    Larsson, Aron
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
    The Impact of Formal Decision Processes on e-Government Projects2017In: Administrative Sciences, ISSN 2076-3387, E-ISSN 2076-3387, Vol. 7, no 2, article id UNSP 14Article in journal (Refereed)
    Abstract [en]

    This paper studies associations between the use of formal decision-making processes in e-Government projects and the outcomes of these projects. By doing so, this study contributes to the decision sciences as well as to the fields of e-Government, information systems and public administration. Data were collected using a survey conducted among Swedish national government agencies and municipalities. Variables that have been investigated are the defining and weighting of objectives, resource allocation and assessment of whether objectives are met, as well as to what extent risk analysis was conducted. The results reveal that successful projects distinguish themselves by involving more activities related to formal decision-making procedures, especially with respect to stakeholder inclusion and weighting of objectives. These initiatives also manage more types of risks, including organizational issues. Future research should continue to explore the possible benefits of formal decision-making and risk analysis in e-Government.

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
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