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  • 1.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lagrosen, Yvonne
    Univ West, Dept Engn Sci, Trollhattan, Sweden.
    Eriksson, Lina
    Mid Sweden University, Faculty of Human Sciences, Department of Psychology.
    Change of the quality management culture through health-promotion activities?2014In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, no 11-12, p. 1236-1246Article in journal (Refereed)
    Abstract [en]

    There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence through their conscious and well-structured work were also working according to Quality Management. Health-promotion interventions are possible in every organisation, but before starting a health-promotion programme it is necessary to analyse the organisation and especially its culture. The purpose of this paper is to measure in what way health-promoting activities influence the Quality Management culture, particularly the health-related values ‘Leadership commitment’ and ‘Participation of everybody’. A comparison between the Quality Management culture before starting a health-promotion project and the results a year later is presented. The results show that health-promotion activities do not affect the Quality Management culture, at least not from a year perspective. On the other hand, the results show that health-promotion activities can affect co-workers’ perception of their health.

  • 2.
    Carnerud, Daniel
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Four decades of research on quality: summarising, Trendspotting and looking ahead2019In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to identify and depict the key areas around which research on quality has orbited during the past 37 years. Additionally, this paper aims to explore longitudinal patterns and trends in the identified key areas. Thereby, this study aims to present new perspectives on the foundational elements and evolutionary patterns of research on quality as well as future directions. The paper applies data- and text modelling methodology to a chronological dataset covering 37 years and consisting of scientific journals specialising in research on quality; it also includes scientific journals with a broader spectrum of operations management (OM) research. The study identifies seven central topics around which research on quality has centred during this time period: Service Quality & Customer Satisfaction; Process design & Control; ISO Certification & Standards; TQM - Implementation, Performance & Culture; QM - Practices & Performance; Reliability, Costs, Failure & Problems and Excellence - BEMs, Quality Awards & Excellence in Higher Education. The results also show that the total number of entries has risen constantly since 1980; however, there was a period of decline between 2000 and 2012, indicating that after almost four decades, research on quality is still vibrant and relevant.

  • 3.
    Eriksson, Maria
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Åslund, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering. Strömsunds Kommun.
    Measuring customer value in commercial experiences2018In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 29, no 5-6, p. 618-632Article in journal (Refereed)
    Abstract [en]

    Customer value is of importance to all businesses in the search for competitive advantage. To learn about what customers truly appreciate, measuring can be a vital source of information towards an understanding of what creates customer value. Commercial experiences are claimed to be an offering of their own, separate from goods and services. The existing tools and models for measuring customer value do not focus on the elements pointed out as vital for commercial experiences. A case study was performed on customers participating in a high-impact commercial experience to understand what is valuable to the customer. The results were used todevelop an approach to measuring customer value specifically for commercial experiences. In the study, questionnaires were designed to find out about custom erexpectations before the experience compared with customer satisfaction after theexperience in search for important factors of customer value. The study achieved a high score indicating a high level of received customer value, reinforcing the selected measurement variables. The approach proposes the development of a measuring tool consisting of 22 elements along with the WOW-impact specificallyadapted for measuring customer value in commercial experiences. This is one way of expressing the created experiential quality.

  • 4.
    Larsson, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Vinberg, Stig
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences.
    Leadership behaviour in successful organisations: Universal or situation-dependent?: Universal or situational-dependent?2010In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 21, no 3, p. 317-334Article in journal (Refereed)
    Abstract [en]

    Leadership behaviour has a critical role in the creation of successful organisations. This article reviews dimensions of leadership behaviour theory and their relationship to effectiveness, productivity, quality, health and job satisfaction in organisations. The article has two purposes: (1) to identify and summarise leadership behaviours common among successful organisations; and (2) to use these common elements to discuss those theoretical implications which concern situational aspects of successful leadership behaviour. The successful organisations studied for this work were two manufacturing companies, one hospital and one retail operation. The case studies were performed in connection with two leadership research projects. They focused on quality work, effectiveness, working environment, subordinate health and perceptions of the leadership. The common leadership behaviours were explored using a comparative qualitative method. The identified common leadership behaviours were then analysed in relation to the three-dimensional leadership behaviour theory (change-, structure- and relation-orientation) to explore distributions between dimensions. Nine common groups of behaviours were identified and described. The qualitative analyses showed that the identified behaviours were in all three behaviour dimensions. Also evident was that relation-oriented leadership behaviour was by far the strongest of the three. The conclusion is that a successful leader uses high relation-orientation as a base. At the same time, this successful leader uses all three behaviour dimensions. The two additional dimensions of structure- and change-orientation can be altered by leaders according to situational factors. This conclusion implies that successful leadership behaviour includes both universal and contingency elements.

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