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  • 1.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Wiklund, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Learning from others to adapt Quality Management to the future2011In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, no 2, p. 187-196Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to compare leadership behaviours from two different approaches with the leadership behaviours within Quality Management in order to find possible areas for developing leadership within Quality Management. A case study has been carried out at a Swedish award-winning organisation in order to study leadership behaviours. In-depth interviews have been carried out with the intention to explore how the manager has worked to become one of Sweden’s best workplaces. Leadership behaviours from three different approaches are summarised in ‘The Core Leadership Behaviours’. The analysis of the leadership methodologies and behaviours used by the leaders and the ‘Core Leadership Behaviours’ from the three different approaches has been summarized for each approach. The comparison indicates that there are interesting leadership behaviours in Change Oriented Leadership as well as in KaosPilots that are not established within Quality Management. The leadership behaviours could complement Quality Management to meet new and challenging demands from customers and co-workers

  • 2.
    Ingelsson, Pernilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Eriksson, Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Can selecting the right values help TQM implementation?: A case study about organisational homogeneity at the Walt Disney Company2012In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 23, no 1, p. 1-11Article in journal (Refereed)
    Abstract [en]

    Total Quality Management, TQM, is often referred to as a value based management philosophy, built on a set of core values. These TQM values should ideally be conformed to by all employees in order to achieve a thriving organisation. A strong organisational culture with shared core values can therefore be identified as of importance for a successful TQM implementation. This paper discusses how organisations need to act in order to achieve shared values among co-workers. In the theory two strategies appear: to select people who appear to possess the desired values in the first place and to socialize employees once hired. When working with TQM, several examples of socialization can be found in described techniques and tools, however the selection strategy seems to be both unapplied and underestimated. In order to find empirical examples a case study was conducted at an organisation which is renowned for the way in which they work with values. A conclusion of this paper is that, as a complement to the use of socialization, a selection strategy is proposed in order to achieve shared values in order to facilitate TQM implementation.

  • 3.
    Larsson, Johan
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics.
    Vinberg, Stig
    Mid Sweden University, Faculty of Human Sciences, Department of Health Sciences.
    Wiklund, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics.
    Leadership, quality and health: using McGregor's X and Y theory for analyzing values in relation to methodologies and outcomes2007In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 18, no 9-10, p. 1147-1168Article in journal (Refereed)
    Abstract [en]

    Sweden has experienced an increase in sickness absenteeism, stress related health problems and a deterioration of psychosocial working conditions. Several researchers have emphasized that leadership with a focus on developing human resource practices is a necessary component of a high organizational performance. The purpose of this article is to explore whether there are patterns in leadership values and methodologies associated with subordinates´ views of leadership, health outcomes and quality aspects. Four public and four private organizations in northern Sweden were studied. McGregor´s X and Y hypotheses, plus three other hypotheses, were used as a base for the analyses. Data was gathered through in-depth interviews with the leaders, questionnaires (completed by leaders and co-workers), and assessment of selected human resource accounting data (sickness absenteeism). The leader views were mirrored with the co-worker views through a comparison of qualitative and quantitative results in a stepwise analysis process. The study´s main findings were that leaders with more X hypotheses get lower results concerning employee judged leadership and quality aspects and, to some extent, lower results concerning health outcomes. The explanatory analyses concerning leadership and health are complex with many influencing factors.

  • 4.
    Matzler, Kurt
    et al.
    University of Klagenfurt , Austria.
    Fuchs, Matthias
    University of Innsbruck , Austria.
    Schubert, Astrid
    University of Innsbruck , Austria.
    Employee satisfaction: does Kano's model apply?2004In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 15, no 9-10, p. 1179-1198Article in journal (Refereed)
  • 5.
    Palm, Klas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Wiklund, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    The challenge of integrating innovation and quality management practice2016In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 7, no 1-2, p. 34-47Article in journal (Refereed)
    Abstract [en]

    Following in the footsteps of ‘New Public Management’, where quality management and quality control have become widely implemented concepts among public authorities, there is now a subsequent government demand to also be innovative. However, integrating and achieving a balance between improved quality and increased innovation is not an easy task. Previous research indicates a complex and ambiguous relation, raising questions as to how to optimally combine these two approaches organisationally, operationally, and culturally. Is there an ‘edge of chaos’ where there is maximal flexibility for innovation while maintaining sufficient order for quality? The purpose of this paper is to examine the potential integration of innovation and quality management practice within the public sector. The paper is based on a multiple case study design, confronted with existing literature, and shows that the current quality management practice is perceived as being related to standardisation, leading to a decrease in the space for innovation. Second, that there is an expectation and belief that innovation and quality management can be handled in parallel and reinforce each other instead of being mutually detrimental.

  • 6.
    Åslund, Anna
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Creation of value to the society: a process map of the societal entrepreneurship area2015In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 26, no 4, p. 385-399Article in journal (Refereed)
    Abstract [en]

    Both science and those active within the societal entrepreneurship area need further knowledge and understanding about the phenomenon. By identifying and mapping out processes within societal entrepreneurship, opportunities to create knowledge and understanding are created. The purpose of this study has been to empirically study processes within societal entrepreneurship initiatives and compare them with a theoretical process map. The purpose has also been to confirm and develop this map. Three cases of societal entrepreneurship have been studied. Several data sources have been used to find activities and tasks within the initiatives. These have then been analysed using the process map. The empirical studies have confirmed and developed the theoretical process map that shows how societal value is crated within societal entrepreneurship. A process map of the societal entrepreneurship area that seems to cover general principles is presented.

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