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  • 1.
    Snyder, Kristen
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Using design thinking to support value-based leadership for sustainable quality development2018In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 24, no 6, p. 1289-1301Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to present findings from a study of value-based leadership in which design thinking was used as a participatory, iterative process to examine and stimulate changes in organizational culture and develop value-based leadership in Swedish manufacturing. Of particular interest to the authors was to make visible and understand the constraints in leadership that kept leaders from understanding and working with organizational culture and values.

    Design/methodology/approach

    A three-year multi-site case study was conducted in collaboration with three manufacturing companies in Sweden. The study design was based on a collaborative, iterative model using the Stanford Design thinking framework in which data were collected through a series of workshops using a variety of sources including: leadership survey; interviews with three general directors; focus groups with middle- and top-level managers; observations and cultural analysis, survey; storytelling and appreciative inquiry (AI); and an employee questionnaire. Respondents in the study represented leadership teams in three Swedish manufacturing companies and their employees.

    Findings

    In general, there is a lack of dialogue among leaders about what is leadership, what is culture and what is meant by values in the organization. As well, there is a heavy emphasis on structure and process, yet, at the same time, there lacks a clear understanding about why the structures exist and how they can be used to spawn innovation. Moreover, participating leaders in manufacturing succumb to a crisis leadership model that results from the heavy emphasis on productivity and bottom-line effectiveness. Design thinking and the methods used to develop work culture, including AI, storytelling and coaching, provided leaders with new insights into the culture within the company. Leaders were able to identify both constraints and possibilities for changing the culture from disengagement to engagement. Through the process, they also began to identify values and recognized the importance of valuing employees to affect innovation and build a culture of engagement. The authors also witnessed increased dialogue among leaders that reflected an understanding of the importance to engage middle managers and employees in problem solving and innovation.

    Originality/value

    This study demonstrates that leaders can benefit from innovative approaches to identifying and building work culture to achieve value-based leadership.

  • 2.
    Sundberg, Håkan P.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Archives and Computer Science.
    Process based archival descriptions: organizational and process challenges2013In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 19, no 5, p. 783-798Article in journal (Refereed)
    Abstract [en]

    Purpose – The paper presents the implementation and classification of archival records according to business processes, a new field with many organizational and archival challenges. The purpose of the paper is to map the current situation, challenges, problems and topics for further investigation.

    Design/methodology/approach – The paper is based on a wide benchmark study on information management in governmental agencies, municipalities and regions/country councils in Sweden.

    Findings – There are many general similarities with process projects regarding management initiatives and roles. There is also a need for alignment between the business organizations, the business processes, and the archival descriptions. Unresolved issues occur in modeling, e.g. from whose perspective should the processes be described and on which level is the mapping useful. The business organizations require detail in order to analyze flaws improvements, while archivists ask for a static “frozen” description at higher levels. This may contradict the purpose of the archive – to provide useful information for the unknown future user.

    Originality/value – Process based archival descriptions is a new field that broadens business process management. Projects are starting in several countries with challenges in the interaction between the business organizations and the archivists.

  • 3.
    Sundberg, Håkan P
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Sandberg, Karl W
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Towards e-government: a survey of problems in organisational processes2006In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 12, no 2, p. 149-161Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co-ordinating processes over inter-organisational boundaries and the issue of whether to aim for radical or incremental change.

    Design/methodology/approach - The survey involved data collection including a study of internal documents and 16 individual personal interviews.

    Findings - The organisation experiences collaboration problems when cross-functional work and processes collide with the traditional and hierarchical command and control structures. These are not easily dismantled, meaning intensive work to change the culture and break functional mind-sets. Furthermore the administration struggles with and can benefit from co-ordination of processes over the inter-organisational boundaries. Changes in the customer front-line affect the rest of the organisation and its processes. The study has shown that both functional units and support processes deep inside the organisation, like the systems development process, are affected, and that deficiencies in the underlying structure and organisation are revealed. The process efforts so far are scattered, but it may be more important for organisations to deploy process change, as a continuous strategic initiative, rather than embarking on huge radical redesign programmes. Originality/value ? Little information regarding processes and the public sector exists, and problems likely to be encountered by other public organisations are pointed out. The survey also puts light on support processes - not only business processes - required for e-government.

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