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  • 1.
    Abrahamsson, Camilla
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities: A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation)2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose

    Quality management and Lean initiatives are currently widespread in the Swedish municipal sector. It is also made clear that all Lean initiatives should be initiated to benefit the customer and not for internal organizational reasons. However, the practices currently used for understanding value creation in the municipalities tend to focus heavily on the use of numerical, quantitative approaches. In sharp contrast, the growing field of, for example, design thinking argue that qualitative approaches are key when it comes to getting closer to the citizens, establishing new levels of understanding and thereby inspiring new and better solutions. In sum, it seems likely that municipalities are struggling with developing quality due to relying, in too one-sided on the use of quantitative rather than qualitative approaches to understand and spark new levels of value creation. The purpose of this paper is to contribute with a review of research concerning qualitative approaches for understanding and co-creating value in municipal quality development.

     

    Methodology/Approach The paper is based on a literature review.

     

    Findings The paper provides an overview of previous research concerning practices for evaluating and understanding value creation in the context of a municipal quality development.

     

    Value of the paper

    This overview is of value for practitioners within the context, as well as researchers that wants to contribute within this area.

  • 2.
    Akram, Hoger
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Hur påverkar ledares beteende medarbetares arbetstillfredsställelse och arbetsmotivation?2019Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Medarbetarens arbetstillfredsställelse har fått alltmer uppmärksamhet av både forskare och arbetsgivare. Majoriteten av dagens organisationer utför kontinuerligt olika undersökningar för att ta reda på hur nöjda medarbetarna är med sina arbetsuppgifter, arbetsmiljön och utvecklingsmöjligheter. Trots att det inte finns många forskningsstudier som specifikt visar hur ledarskapsbeteende kan påverka medarbetares arbetstillfredsställelse så finns det mycket inom forskningen som tyder på att det finns samband mellan dem.

     

    Syftet med studien är att bidra till ökad förståelse för hur olika ledarskapsbeteenden kan påverka medarbetarnas arbetstillfredsställelse och arbetsmotivation. Den kvantitativa forsknings-metoden har tillämpats för att studera korrelationen mellan dessa. Vidare har studien genomförts med hjälp av en urvalsmetod så kallad snöbollsurval. Urvalsmetoden har varit en effektiv metod för att uppnå många deltagare, vilket är en viktig parameter för statistiska analyser. Sammanlagt 306 medarbetare från olika företag med olika arbetsroller deltog i undersökningen. Emellertid baseras studiens resultat på 301 medarbetare, eftersom fem av deltagarna exkluderades vid analyseringen på grund av bristande svar i undersökningen.

     

    Studiens resultat visar att ledarskapsbeteenden som berör medarbetarnas delaktighet, positiv kommunikation, medarbetarnas utveckling, socialt ansvarstagande och empati samvarierar med medarbetarnas arbetstillfredsställelse och arbetsmotivation. Detta innebär att ledarskaps-beteende har en betydande påverkan på medarbetarnas arbetstillfredsställelse som i sin tur påverkar deras arbetsmotivation.

  • 3.
    Al-Sahli, Firas
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ibrahimson, Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Delaktighetens förutsättningar och begränsningar i förbättringsarbetet2016Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Delaktighet är en viktig aspekt i förbättringsarbetet. Delaktighet höjer kvaliteten och skapar förankring hos medarbetarna och är ett hjälpmedel att erhålla ett framgångsrikt kvalitetsarbete. Verksamheterna behöver dock förutsättningar för att skapa delaktighet. I framgångsrika organisationer karaktäriseras framgången av delaktighet skapandet och motivation hos medarbetarna. Syftet med studien var att beskriva hur produktionsledare kan skapa möjlighet till delaktighet i förbättringsarbetet. Metoden som användes var kvalitativ induktiv ansats ur ett livsvärldsperspektiv. Djupintervjuer utfördes med åtta produktionsledare och kvalitativ innehållsanalys användes för att granska texterna med syfte att finna meningsenheter och kategorier. Fiskbensdiagram utfördes som ett komplement till intervjuerna. Resultatet och analysen visade på två kategorier, förutsättningar och begränsningar i skapandet av delaktighet i förbättringsarbetet. Resultatet visade i sin tur på att det finns svårigheter att tolka begreppet delaktighet och än svårare att konkretisera de verktyg som används. Det finns ett värde av ytterligare forskning kring delaktighet skapandet i framtiden.

  • 4.
    Anjert, Katarina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Förutsättningar för ett proaktivt arbete i skolan: en systematisk litteraturöversikt av den proaktiva modellen Response to Intervention2018Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Studien syftar till att bidra med ytterligare kunskap om hur vi kan driva kvalitetsförbättringar och därmed öka kundvärdet inom det svenska utbildningssystemet. Studien genomförs med en systematisk litteraturöversikt av artiklar om RTI-modellen. Kategoriseringen sker utifrån Bergman och Klefsjös (2012) hörnstensmodell för offensiv kvalitetsutveckling samt strukturkvalitet som en av kvalitetsdimensionerna i Österbergs (2014) analysmodell för det systematiska kvalitetsarbetet i skolan.

     

    Förutsättningarna för att driva kvalitetsförbättringar med hjälp av RTI-modellen går att sammanfatta med; kompetent personal, rätt utrustning för att genomföra och analysera screeningar av eleverna, samt tid och stöd för arbetet. Samtliga värderingar i hörnstensmodellen nämns i artiklarna, vilket gör att vi kan anta att RTI-modellen går att använda för att utveckla kvalitet och skapa kundvärde i skolan.

     

    Det krävs även en kultur som värdesätter mätning samt att arbeta med data för att RTI-modellen ska bidra till kvalitetsutveckling. Eftersom det amerikanska skolsystemet, där RTI-modellen hittills tillämpats, är mer resultatinriktat än det svenska kan vi utgå från att det amerikanska systemet är mer gynnsamt för att implementeringen av modellen ska vara framgångsrik.

  • 5.
    Anundi, Elina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Kundlojalitet i mindre B2B företag2015Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Är nöjda kunder automatisk lojala kunder? Det krävs mer än bara en positiv upplevelse av servicekvalitet för att nå hög lojalitet bland sina kunder. Trots att kunderna upplever servicen lika, kan deras bedömning av tillfredsställelse variera p.g.a. olika förväntningar och prioriteringar. Upplevd servicekvalitet och tillfredsställelse är de första faktorer som påverkar lojalitet. Men det krävs också förtroende för såväl företaget som också på individnivån till företagets representanter, innan kunderna vågar binda sig till en relation med en leverantör. Allt detta påverkar relationen, som med tiden kan utvecklas och fördjupas. Det är alltså servicekvalitet, tillfredsställelse, förtroende samt beredskap att binda sig till en relation och relationskvalitet som påverkar lojalitet i olika utsträckning inom olika branscher.

    Den empiriska undersökningen som genomfördes i form av en webbenkät bland kunder hos ett mindre Business-to-Business (B2B) företag visar att segmentering baserad på lojalitet är ett effektivt sätt att skapa förståelse för hur lojala och icke-lojala kunder ser på företaget och deras servicekvalitet. Segmentering baserar på några extra frågor som mäter lojalitet. Trots låg antal svar (17 svar) är resultat enhetlig för varje segment och visar därmed vilka brister som bör åtgärdas.  

  • 6.
    Arvidsson, Totte
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Det kommunala ledarskapet i det förebyggande krisberedskapsarbetet- En kris eller en möjlighet?: Kvalitativ studie- med utgångspunkt i offensiv kvalitetsutveckling2015Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Syftet med föreliggande studie var att med utgångspunkt i offensiv kvalitetsutveckling bidra med kunskap om det kommunala ledarskapet i det förebyggande krisberedskapsarbetet. Den metod som har använts har varit hermeneutisk, induktiv samt kvalitativ metod. En multipel fallstudie har gjorts genom tre intervjuer med säkerhetsstrateger/beredskapssamordnare i kommunal sektor. Frågorna har varit semistrukturerade, där frågorna skapades med inflytande av Appreciative Inquiry. De slutsatser som framkom var att det kommunala ledarskapet har styrkor och utvecklingsmöjligheter i det förebyggande krisberedskapsarbetet. Det fanns styrkor och utvecklingsmöjligheter i samtliga av hörnstenmodellens värderingar. Dessa styrkor och utvecklingsmöjligheter i det kommunala ledarskapet kan bidra till en positiv utveckling av krisberedskapsarbetet och skapa ett tryggare samt säkrare samhälle. Exempel på upplevda styrkor var kommunala ledare som tillåtit delaktighet i risk- och sårbarhetsanalyser och bidragit till utbildningar. Exempel på utvecklingsområden för kommunala ledare var att ledare bör bidra till mer öppenhet, lyhördhet, delaktighet och diskussioner gällande krisberedskapsarbetet.

  • 7.
    Bergdahl, Nina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Co-Creative Learning - using IT to Visualise Progression (CIP): En studie av former för systematiskt kvalitetsarbete på klassrumsnivå2016Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Syftet med studien är att dels att förstå hur systematiskt kvalitetsarbete kan se ut på klassrumsnivå och dels vad det innebär att tillämpa det utifrån elevperspektiv, och dels att jämföra hur elevernas måluppfyllelse utvecklats i jämförelse med en kontrollgrupp. Resultatet av detta har fört med sig att examensarbetet bidrar med ett föreslag på hur kvalitetsarbete kan ske på klassrumsnivå; här kallat Co Creative Learning - using IT to Visualise Progression (CIP).

    Det här är en aktionsforskningsstudie. Den har genomförts med enkäter, fokusgrupper och en tidsserie; i vilken 65 elevers arbeten inom tre skilda områden bedömdes.

    För att förstärka reliabilitet och validitet valdes en kontrollgrupp, från samma upptagningsområde, som även de haft en legitimerad lärare med motsvarande antal yrkesverksamma år och som även de uttalat arbetat med formativ bedömning och synliggjorda mål. Två skoluppgifter var identiska och därmed kunde de två gruppernas resultat jämföras.

    För att minimera inverkan av en bedömande lärares närvaro på utvärderingen, samlades eleverna inte till fokusgrupper förrän efter att deras betyg var satta och kommunicerade. Då reflekterade de kring arbetet med ständiga förbättringar, kvalitet, involvering, målförståelse, upplevd progression och IT-användning.

    Innan denna avslutande diskussion hade de insamlade datamängder analyserades separat. Resultaten visade effekt på både elevupplevelse och progression. De största skillnaderna låg i elevens upplevelse, där förändring påverkas i första hand elevernas engagemang; i vilken utsträckning eleverna var nöjda studenter med sin egen utveckling.

    I tidsserien, var skillnaderna inte lika markanta som i elevupplevelsen. Den studerade gruppen började på ett något lägre snittbetyg, och avslutade på ett något högre, än kontrollgruppen. Det var främst pojkar som stod för utvecklingen. Detta kan bero på att flickorna redan hade mycket höga genomsnittliga betyg (vilket innebär att det inte

    finns utrymme för progression). Jämfört med kontrollgruppen, kvarstår de positiva skillnaderna med pojkarna i den studerade gruppen.

    Slutsatserna är därför att arbetet gynnat progression, men att den största förtjänsten med arbetssättet återfinns i hur eleverna upplever undervisningen.

  • 8.
    Blomberg, Åsa
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Wadell, Susanne
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Att köpa en framtid: En flerfallstudie av kommuners processer för avtalsuppföljningar gällande upphandlade HVB2016Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Syftet med denna studie har varit att bidra med kunskap kring hur ett ökat processfokus kan förbättra avtalsuppföljning i offentlig sektor. Som metod valdes en kvalitativ flerfallstudie där tre kommuners uppföljningar av avtal rörande hem för vård och boende (HVB) för ungdomar studerades. Genom studien belystes den komplexitet som omgärdar uppföljning av vårdavtal inom offentlig verksamhet. Tidigare studier har även belyst den utsatthet som omringar placerade ungdomar och visat på behovet av att säkerställa kvalitet i den vård kommunerna avtalar om. Ett sätt att hantera denna komplexitet skulle kunna vara att tillämpa ett systemteoretiskt synsätt, med de värderingar, verktyg och arbetssätt som kännetecknar offensiv kvalitetsteknik. Studiens resultat visar att ett ökat processfokus med processledning som arbetsmetod skulle kunna fungera som ett stöd i ett fortsatt och fördjupat arbete med kvalitet avseende avtalsuppföljningsprocessen.

  • 9.
    Boström, Jonas
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Gradin, Stefan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Sjuksköterskors och läkares delaktighet i kvalitetsutveckling: En fallstudie vid Karlskoga lasarett2013Independent thesis Advanced level (degree of Master (One Year)), 40 poäng / 60 hpOppgave
    Abstract [en]

    The purpose of this master's degree thesis was to develop an understanding of how hospital management, in the case studied, worked to achieve changes in an organization influenced by differing professional cultures. To gain insight into the conditions that may have contributed to nurses and physicians developing appropriate attitudes and behaviours, which may have affected the organization's ability to achieve the Swedish Quality Award 2012.

     A qualitative single case study was conducted at Karlskoga Hospital, with focus groups as well as individual depth interviews.

     

    The results of the case study showed the following conditions provided nurses and physicians the potential to develop appropriate attitudes and behaviours, which may have influenced the hospitals ability to achieve the Swedish Quality Award:  

    • Responsibility and influence over the development processes.
    • Participation in management teams and quality development groups as well as individual fields of responsibility.
    • Training programs that have given insights and skills in quality management related to clinical practice.
    • Nurses and physicians as key individuals gave legitimacy to development process, and served as management advisors.
    • Collaboration between all kind of employees and responsibilities.
    • Committed management.    
  • 10.
    Boström, Jonas
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik. Landstinget Västernorrland, Sundsvall.
    Hillborg, Helene
    Landstinget Västernorrland, Sundsvall.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Cultural Change of Applying User Involvement for Improving Healthcare Quality: A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users2017Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 21, nr 3, s. 158-172Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this study is to provide a review of the impact on culture (attitudes, values and assumptions) among both healthcare professionals, as well as users, when involving users for improving quality in healthcare.

    Methodology/Approach: The paper is based on an extensive, narrative literature review considering studies that included professional’s and users experiences of user involvement in quality improvement. The included articles were analyzed using an interpretive, along with a deductive, approach according to a theoretical framework.

    Findings: The results indicate that there is currently limited research focusing on the impact of user involvement in quality improvement processes regarding professionals’ and users’ attitudes, values and/or assumptions. The articles identified during the study provides situations and statements, during the process of development, which can be interpreted as change in the culture. Although few articles specifically draw conclusions on user involvement as a “tool” for cultural change, the authors interpret several findings which strengthens that theory.

    Research Limitation/implication: Research published in other databases could have been missed. The authors have tried to avoid this by using a snowball method reading references in identified articles.

    Originality/Value of paper: The review provides a platform for both future research and the development of current practice within the area. There have been literature reviews showing obstacles and enablers when using patients, users and relatives in quality improvement work, but few which investigates cultural change.

  • 11.
    Boström, Jonas
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hillborg, Helene
    Region Västernorrland.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Cultural Impact of Applying User Involvement  for Improving Healthcare Quality: A review of the impact on attitudes, values and assumptions among healthcare professionals and users2016Inngår i: Proceedings of the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose

    The purpose of this study is to provide a review of the impact on culture (attitudes, values and assumptions) among both healthcare professionals, as well as users, when involving users for improving quality in healthcare.

    Method

    The paper is based on an extensive, narrative literature review, covering 3786 papers.

    Findings

    The results indicate that there is currently limited research focusing on the impact of user involvement in quality improvement processes regarding professionals’ and users´ attitudes, values and/or assumptions. The articles identified during the study mentions situations and things which are said, during the process of development, and which can be interpreted as change in the culture. Although few articles specifically draw conclusions on user involvement as a “tool” for cultural change, the authors interpret several findings which strengthens that theory.

    Research limitations

    Research published in other databases could have been missed. The authors have tried to avoid this by using a snowball method reading references in identified articles.

    Practical implications

    Future research is needed to see if involvement activities in quality improvement processes can affect attitudes, values and assumptions in a positive way.

    Originality

    The review provides a platform for both future research and the development of current practice within the area. There has been literature reviews showing obstacles and enablers when using patients, users and relatives in quality improvement work, but few which investigates cultural change.

  • 12.
    Boström, Jonas
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Hillborg, Helene
    Region Västernorrland.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Exploring Cultural Dynamics and Tensions when Applying Design Thinking for Improving Healthcare Quality: What is really going on?2018Inngår i: Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability / [ed] Su Mi Park-Daahlgard, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose:

    The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking for improving quality in a healthcare setting.

    Method:

    The paper is based on a case study following a quality improvement project (QI) in a medium sized Swedish county council in the field of somatic care. The project involved eight healthcare professionals, one designer, four patients and two relatives. A multiple data collection method over a period of 10 months was used. It included individual interviews, e-mail correspondence and observations of workshops that covered the QI project.

    Findings:

    The result shows tensions between QI work and the daily clinical work of the participants. These tensions primarily concern the conflict between fast and slow processes, the problem of moving between different fields of knowledge, being a resource for the individual clinic and the system, and the participants' expectations and assumptions about roles and responsibilities in a QI project. Furthermore these findings could be interpreted as signs of a development culture in the healthcare context.

    Practical Implications:

    There are several practical implications. Among others, the insights can inspire how to approach and contextualize the current concepts, roles and methods of design thinking and user involvement so that they can be more easily understood and integrated into the existing culture and way of working in the healthcare sector.

    Originality:

    The study provides a unique insight into a case, trying to uncover what actually is going on, and perhaps why certain things are not happening at all, when user involvement and design practices are applied for improving healthcare quality.

  • 13.
    Brandes, Carolina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Stöttar kvalitetsteknik strategiskt arbete med informationshantering?: Mognadsmodeller och standarder som stöd för strategiskt arbete med verksamhetsinformation2017Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Syftet med detta examensarbete var att identifiera vad en lämplig modell för en strategisk styrning av hantering av verksamhetsinformation borde innehålla. För att få reda på detta analyserade jag vilka modeller som används, vilka utmaningar som uppges och vilket stöd kvalitetsteknik gav i arbetet att ta sig an utmaningarna.

    Främst användes fördjupad litteraturstudie och analys av förekomst av värderingar, teman och uttryckta utmaningar i den valda litteraturen. En enkät sändes ut till åttio professionella inom arkiv- och informationshantering och intervjuer har genomförts med fyra personer med stor erfarenhet av arbete med informationsstyrning på en strategisk nivå. För att avgränsa området för studien har kvalitetsteknik avgränsats till värderingar och teman angivna i hörnstensmodell och kvalitetsprismodeller.

    Analysen indikerar att de i litteraturen angivna utmaningarna till stor del kan mötas av de värderingar och teman som förekommer inom kvalitetsteknik, samtidigt som såväl modeller för strategisk styrning av verksamhetsinformation och BPM, Business Process Management, kan ge stöd inte minst då det gäller att involvera intressenter/stakeholders och hålla deras intresse.

  • 14.
    Brantros, Nina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Mellanmänskliga relationer i arbete och dess betydelse för ett teamarbete: Tillhörighet, kontroll, öppenhet och ledarskap2013Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
  • 15.
    Bystedt, Marie-Therese
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Samverkan mellan aktörer med avseende på livskvalitet och delaktighet för vuxna med funktionsvariationer boende på LSS-gruppbostäder2019Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Fungerande samverkan i samhället mellan olika aktörer är något som medborgarna förväntar sig. Ett exempel är vid bilolyckor med samverkan mellan blåljusmyndigheter. För särskilt utsatta grupper i samhället med många aktörer är inte samverkan mellan aktörerna självklara även om medborgarna får hjälp- och stödinsatser. Denna studie kartlägger samverkan mellan aktuella aktörer genom enkätsvar och semistrukturerade intervjuer, utifrån dimensionerna samverkan, delaktighet och kunden i centrum. En triangulering har använts där förutom enkät och semi-strukturerade intervjuer även dokumentanalys gjorts, där framkommer faktorer som visar den komplexa bilden av att samordna och kommunicera kring medborgaren med många aktörer. Resultatet visar att kommunikation och nätverksträffar med tydliga uppdrag och styrningar kan ge en samsyn kring medborgaren, dennes behov och livskvalitet vilket visar sig vara framgångsfaktorer för en fungerande samverkan. Men då det är många aktörer och olika huvudmän är det komplext att få en samlad bild och hitta former för hur kommunikation och samverkan bäst sker.

  • 16.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Health-related quality management values: comparing manager and co-worker perceptions2019Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper was to modify an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare theresults from managers and co-workers from two organizations in which the survey has been used to measure baseline data in a lean research project and to help managers understand the areas where improvement isneeded. Design/methodology/approach – An earlier survey measuring co-worker perception of the dimensions of the health-related QM values “leadership commitment” and “participation of everybody” has been developed with corresponding statements for managers. The results of the survey were analyzed using SPSS(Statistical Package for the Social Sciences), the Cronbach’s alpha coefficient was calculated for each of thedimensions, and the correlations between the dimensions and the health index were investigated using the Pearson correlation. The mean and standard deviation were also calculated. Findings – The modified survey is presented in the paper, and the results demonstrate that the managers’ perception of the presence of health-related QM values is higher than that of the co-workers. Seeing the leadership from the co-workers’ standpoint compared with the managers’ perspective provides novel insight for both the researcher and the managers. Originality/value – Leaders in organizations must develop greater efficiency to improve operational performance and develop healthy work environments. Practicing QM can benefit performance and is central for inspiring quality and efficiency within organizations, as well as for enhancing co-worker well-being. Earlier research found relationships between co-workers’ perception of their health and the health-related QMvalues “leadership commitment” and “participation of everybody.” With the survey presented in this paper, it is possible to measure these health-related QM values and provide a comparison between manager and coworker perceptions.

  • 17.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lagrosen, Yvonne
    A health-related Quality Management approach to evaluating health promotion activities.2011Inngår i: QMOD Conference on Quality and Service Sciences 2011: From LearnAbility & InnovAbility to SustainAbility / [ed] Carmen Jaca, San Sebastian: Servicios de Publicaciones Universidad de Navarra , 2011, s. 188-197Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose

    The purpose of this paper was to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. The purpose was also to test a previously developed measurement approach, which measures health-related Quality Management.

     

    Methodology/ApproachA health promotion project currently being carried out at eight Swedish elementary schools has been studied. In earlier research a measurement approach had been developed to measure health-related Quality Management. The approach was handed out to the co-workers at the eight different schools in the initial stage of the project.  The result was analyzed and the leaders at the schools were informed of the results of their own school and the mean value of all the eight schools. The consistency and reliability of the statements within the approach was  tested.

     

    Findings

    In the results a description of health promotion activities accomplished and planned within the project can be found. The results from the measurement of the health-related Quality Management in the eight schools is presented together with the mean score of all schools. The test of the measurement approach is presented and discussed.

    ValueA description of health promotion activities can help managers and project leaders to plan and carry out valuable health promotion activities in their striving for both sustainable health among the co-workers and efficient organizations. This measurement approach can help managers and project leaders to measure the starting point and also the effects of the health promotion activities.

  • 18.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Institutionen för samhällsvetenskap.
    Lagrosen, Yvonne
    A health-related quality management approach to evaluating health promotion activities2012Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, nr 1, s. 76-85Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose

    – The purpose of this paper is to describe health promotion activities accomplished within a

    project and to measure the conditions for sustainable health within the case organizations. Also, the

    purpose is to test a previously developed measurement approach, which measures health-related

    quality management.

    Design/methodology/approach

    – A health promotion project currently being carried out at eight

    Swedish elementary schools has been studied. In earlier research a measurement approach was

    developed to measure health-related quality management. The approach was handed out to the

    co-workers at the eight different schools in the initial stage of the project. The leaders at the schools

    were informed of the results of their own school and the mean value of all the eight schools. The

    consistency and reliability of the statements within the approach was tested.

    Findings

    – A description of health promotion activities accomplished and planned within the project

    can be found. The results from the measurement of the health-related quality management in the eight

    schools are presented, together with the mean score of all schools. The test of the measurement

    approach is presented and discussed.

    Originality/value

    – A description of health promotion activities can help managers and project

    leaders to plan and carry out valuable health promotion activities in their striving for both sustainable

    health among the co-workers and efficient organizations. This measurement approach can help

    managers and project leaders to measure the effects of the health promotion activities.

  • 19.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Do Lean Leaders get healthy co-workers?2014Inngår i: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose was to examine the relationship between Lean values, Lean leadership and perceived co-worker health.Methodology/approach – A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. More than 800 co-workers were asked to fill in the questionnaire which had been designed and earlier tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.Findings – The results show a medium positive relationship between Lean values, Lean leadership and the co-workers’ perception of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 20.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health2015Inngår i: Creating a Sustaniable future through Quality: on Quality and Service Sciences ICQSS 2015, October 12-14, Lund: Lund University Library Press , 2015Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Many Quality Management approaches, such as Lean, are deficit-based and focus on problems and how to overcome them and another way to approach this could be to focus on possibilities.  When focusing on problems instead of possibilities, organizations are prevented from using their full potential which leads to decreased organizational capacity. Appreciative Inquiry is, in contrast to a deficit-based approach, a positive approach to change. The problems should not be ignored but, by focusing on strengths, this approach could be more effective when it comes to promoting better workplace health. 

    Earlier research has examined if Lean values affect co-workers’ perceived health and found a connection. Even though the relationships between co-workers’ perceived health and Lean leadership and also Lean values were not very strong, they are all positively correlated. What happens however if we introduce Appreciative Inquiry to see in what way it links to Lean values and co-worker perceived health?

    Purpose - The purpose of this paper is to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health.

    Methodology/approach – To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires.  The new questionnaire was filled in by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a number of Lean values as well as perceived co-worker health.

    Findings – All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.  

    Keywords Supportive leadership, Lean values, co-worker health, Appreciative Inquiry

    Paper type Case study

  • 21.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Is there a relationship between Lean Leaders and healthy co-workers?2015Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, nr 2, s. 123-136Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this article is to examine the relationship between Lean values, Lean leadership and perceived co-worker health both from an empirical and theoretical perspective. Methodology/Approach: A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. 841 co-workers answered the questionnaire which had been designed and pre-tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.  Findings: The results show a moderately positive relationship between Lean values, Lean leadership and co-workers’ perceptions of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 22.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health2016Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 20, nr 2, s. 105-118Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to present a developed questionnaire which measure Appreciative Inquiry, Lean values and co-workers health. The purpose is also to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health in an organisation working with Lean. Methodology/Approach: To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires. The new questionnaire was answered by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a numberof Lean values as well as perceived co-worker health. Findings: All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.

  • 23.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?2014Inngår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, nr 1, s. 59-72Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.  A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’. The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 24.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?2013Inngår i: 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility / [ed] Dahlgaard-Park, Su Mi, 2013, s. 164-177Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose – The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.

    Methodology/approach – A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’.

    Findings – The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. Practical implications – The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 25.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för medie- och kommunikationsvetenskap.
    How Communicative Leadership influences co-workers’ health: A Quality Management perspective2016Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, nr 2, s. 143-158Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

    Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

    Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

    Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

    Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

    Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

    Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.

    Paper type Research paper. 

  • 26.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Johansson, Catrin
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Hamrin, Solange
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Bergman, Sandra
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för medie- och kommunikationsvetenskap.
    Communicative Leadership development conduction to impact on   Quality culture and co-worker health2019Inngår i: 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October: Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution / [ed] Su Mi Daahlgard-Park, Jens J. Dahlgaard,, Lund, 2019, Vol. 22Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper explore effects of a communicative leadership development program in an organization and to present and discuss results from assessing Quality Culture and co-worker health in the same organization.

     

    Methodology/approach –  In a company conducted a communicative leadership developing program, a questionnaire measuring QM values and co-worker health has been handed out to leaders and co-workers. Leaders conducted a communicative leadership developing program have been interviewed and observation studies have been conducted. 

     

    Findings – The interviewed and observed leaders are working with communicative leadership in a structured way, The measured factors, assessing quality culture and co-worker health showed rather high mean values.

     

    Practical implications – The communicative leadership developing program seams to help leaders to communicate in a structured way.

  • 27.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Mårtensson, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Slutrapport ”Resultatstyrning för medborgarnytta”: Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet2019Rapport (Annet (populærvitenskap, debatt, mm))
  • 28.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Enhancing Sustainable Quality Culture2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In 2015, a project was initiated to explore how quality can be enhanced in Swedish businesses by developing an internal coaching process to support value-based leadership development. The three–year project, financed by The Knowledge Foundation, is a research and development partnership consisting of three Swedish manufacturing companies and Mid Sweden University. Results presented in the poster address both the process and outcomes from this project.

    Purpose

    To present the results in changes in a company's value-base two years into a project with the purpose to explore how quality can be enhanced when a value-based leadership is integrated with sustainable practices.

    Method:

    A number of activities were completed in the company. A survey was designed to measure SQD values as an indicator for value based leadership. The survey were administered both at the start of the project and then again one year later to measure changes in leadership and values. The results from the survey were first analyzed using SPSS (Cronbach Alpha and T-test) and then in relation to completed activities. This was done by the research team together with management team in the company.

    Results:

    The results will be the presentation of completed activities within the company as well as results from the two measurements shows that the mean of the measured values are higher in the second measurement when it comes to the whole factory. When it comes to the managers it is the opposite regarding how they look at their role when it comes to the values: Leadership commitment and Participation of everybody.

    Conclusions so far:

    • Measuring soft aspects helps to focus on culture and values.
    • The wording of the statements can affect culture.
    • Talking about leadership in connection to an organizations unique context initiates new dialog forms, topics, and gives the leaders a “leadership language”.
    • Focusing on positive aspects of leadership creates energy and a solution focused climate.
    • Statistically significant results can be shown after such a short period as one year.
    • Increased pride in the team and the work-place!
    • Further investigate correlations between factors. 
  • 29.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Capturing Value-based leadership in Practice:: Insights from developing and applying an AI-interview guide2017Inngår i: Challenges and Opportunities of Quality in the 4th Industrial Revolution: On quality and service sciences ICQSS 2017 / [ed] Dahlgaard-Park, Su Mi and Dahlgaard, Jens J., 2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    One of the most critical aspects for building quality and innovation in organizations is the role of values. Performance suffers when organizations fail to prioritize values. A challenge for many leaders is to understand deep-rooted values together with what they are and how they are developed. These deep-rooted values are reflected in the behaviors, language and signs occurring in the organization and can be seen as the organizations culture. When a culture is shaped, leadership is central and the managers in the organization are vital. Managers in an organization affect the predominating culture through their behaviors and approach to their co-workers. This make it interesting to try to find out underlying values held by managers striving for good leadership and performance. Underlying values can be unconscious and taken for granted, and thereby hard to ask about.  By using an interview guide inspired by Appreciative Inquiry (AI) (an approach based on generativity and positivity), underlying values and the leadership used by top managers can be discovered.

     

    Purpose - The purpose of this paper is to present and discuss the results from the Appreciative Inquiry (AI) inspired interviews to explore the underlying values held by top manager and to identify soft aspects of leadership.

     

    Methodology/approach – Top managers were interviewed as a part of a research project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization in order to understand the values the leaders had and to identify soft aspects of leadership.  The interviews were analyzed in workshops with the whole research group and structured and visualized through affinity chart.

     

    Findings – The results show underlying values held by top managers and identified soft aspects of leadership.

     

    Practical implications – The presented interview guide can be used to identify the top managers underlying values and the presented results from the interviews can be used to inspire other leaders to develop their leadership in their striving of good leadership and effective organizations.

  • 30.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide2018Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, nr 4, s. 422-430Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to identify soft aspects ofleadership.Design/methodology/approach – Top managers were interviewed as a part of a research project withthe aim to support the development of value-based leadership that integrates company values, organizationalculture, customer needs and sustainable development. A structured interview guide, inspired by AI, wasdeveloped and used to pinpoint their motivation and vision of a good organization to understand the valuesthat the managers had and to identify soft aspects of leadership. The interviews were analyzed in workshopswith the whole research teamand structured and visualized through affinity diagrams.Findings – The results showed the underlying values held by top managers and identified soft aspects ofleadership.Practical implications – The presented interview guide can be used to identify the top managers’underlying values, and the presented results from the interviews can be used to inspire other managers andleaders to develop their leadership in their striving of good leadership and effective organizations.Originality/value – The paper explains how to apply an AI-inspired interview guide in finding out valuebasedleadership and soft aspects of leadership for enhancing organizational culture.

  • 31.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Snyder, Kristen
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Hedlund, Christer
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lilja, Johan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Collection of baseline data – expanding the scope2016Inngår i: EurOMA 2016 - Interactions, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    For leaders to successfully meet the complexity of businesses today, many argue the need to design a performance measurement system that integrates hard data outcomes with soft measures found in organizational culture including values, norms, and behaviors. The purpose of this paper is to present an approach to collecting baseline data that captures the soft dimensions of organizational culture with system thinking as a guiding theory. The results present an approach for measuring the soft dimensions of organizational culture with description of methods, the type of data and what level of organizational culture they measure.

  • 32.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Kommunikativt ledarskap och hälsa2013Rapport (Annet vitenskapelig)
  • 33.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Ingelsson, Pernilla
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Wiklund, Håkan
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Measuring the Starting Points for a Lean Journey2012Inngår i: 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, Poznan: Agence Reklamova Comprint , 2012, s. 146-156Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract

    Purpose –

    The purpose of this paper is to emphasize the importance of measuring the starting

    point of improvement work focusing on soft values and to present one way of measuring the

    starting point of a Lean implementation. The purpose is also to describe the Lean

    implementation planned within a municipal division and also to present their measured

    starting conditions.

    Methodology/approach –

    A literature study, with Lean implementation, measuring starting

    points for improvement work, soft values and the effects of the improvement work in focus

    has been carried out. Documents from the planned Lean implementation within a municipal

    division have been studied. To measure the conditions for the implementation a previously

    conducted measurement approach that measured health-related Quality Management was used.

    Findings –

    The paper contains an argument for the importance of measuring the effect of a

    Lean implementation with a focus on soft values and measuring starting points. A description

    of one planned Lean implementation within a municipal division and their starting conditions

    are presented.

    Practical implications –

    To measure the conditions at the starting point of a Lean

    implementation gives managers information to help them focus on important improvement

    areas. A description of a Lean implementation can help other organizations to plan their

    implementation.

  • 34.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Lagrosen, Yvonne
    Högskolan Väst.
    Are successful organizations working in a way that provides co-workers with what they need to be healthy?2010Inngår i: 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010, 2010Konferansepaper (Fagfellevurdert)
  • 35.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Lagrosen, Yvonne
    Developing a measurement system for health-related quality management.2007Inngår i: , 2007Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract Purpose The purpose of this paper is to develop a measurement system for leadership for health promotion based on the authors´ earlier research on the connection between quality management and health. Methodology The study has been carried out at Engcon, a manufacturing company in Sweden, which has low rate of sick leaves and also very healthy finances. A questionnaire has been developed based on the authors´ earlier research and the internal reliability has been tested for the constructs with Cronbach´s alpha tests. The dimensions correlation with health has also been checked with Pearson Correlation. Findings The measurement systems Cronbach alphas are ranging from 0.64-0.84, which are quite good since we only included three statements for each construct. Two of the dimensions have a high statistical correlation with perception of employee health; namely the dimension "presence/communication" and "influence". A significant correlation can also be seen between the dimension "integrity" and the health-index.

  • 36.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Lagrosen, Yvonne
    Univ West, Dept Engn Sci, Trollhattan, Sweden.
    Eriksson, Lina
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för psykologi.
    Change of the quality management culture through health-promotion activities?2014Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, nr 11-12, s. 1236-1246Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence through their conscious and well-structured work were also working according to Quality Management. Health-promotion interventions are possible in every organisation, but before starting a health-promotion programme it is necessary to analyse the organisation and especially its culture. The purpose of this paper is to measure in what way health-promoting activities influence the Quality Management culture, particularly the health-related values ‘Leadership commitment’ and ‘Participation of everybody’. A comparison between the Quality Management culture before starting a health-promotion project and the results a year later is presented. The results show that health-promotion activities do not affect the Quality Management culture, at least not from a year perspective. On the other hand, the results show that health-promotion activities can affect co-workers’ perception of their health.

  • 37.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rönnbäck, Åsa
    SIQ - Swedish Institute for Quality, Sweden.
    Cronemyr, Peter
    Linköping University.
    What values are included in Quality Culture? – A theoretical and practical collaboration2016Inngår i: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to describe a collaboration between academia and practitioners where the aim was reach agreement on the Quality Culture content.

    Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015. The overall aim of the project was to create new knowledge and insights about 1) what quality culture is, 2) what quality culture consists of, 3) how quality culture can be measured and 4) how it can be developed. In this paper the work to meet the first and second aim and the results of that work are presented.

    Findings – A framework for quality culture consisting of supportive and obstructive behaviours developed in collaboration between academia and practitioners. The paper includes a description of how practitioners and researchers can work together to develop a shared set of values.

  • 38.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Sjöstedt Landén, Angelika
    Mittuniversitetet, Fakulteten för humanvetenskap, Avdelningen för samhällsvetenskap.
    Bortom New Public Management? Berättelser om arbetssituationen i akademin2017Inngår i: Mitt, ditt och vårt universitet: Att förstå något gemensamt / [ed] Giritly Nygren, K. & Gidlund, K. L., Sundsvall/Östersund: Mid Sweden University , 2017, 1, s. 59-72Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 39.
    Bäckström, Ingela
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Åslund, Anna
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet2014Inngår i: Samhällsentreprenörskap – samverkande för lokal utveckling / [ed] Yvonne von Friedrichs, Malin Gawell och Joakim Wincent, Sundsvall: Mittuniversitetet , 2014, 1, s. 195-209Kapittel i bok, del av antologi (Fagfellevurdert)
  • 40.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitets- och maskinteknik.
    25 years of quality management research – Outlines and Trends2018Inngår i: International Journal of Quality and Reliability Management, ISSN 0265-671X, Vol. 35, nr 1, s. 208-231Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to explore and describe how research on quality management (QM) has evolved historically. The study includes the complete digital archive of three academic journals in the field of QM. Thereby, a unique depiction of how the general outlines of the field as well as trends in research topics have evolved through the years is presented. Design/methodology/approach: The study applies cluster and probabilistic topic modeling to unstructured data from The International Journal of Quality & Reliability Management, The TQM Journal and Total Quality Management & Business Excellence. In addition, trend analysis using support vector machine is performed. Findings: The study identifies six central, perpetual themes of QM research: control, costs, reliability and failure; service quality; TQM – implementation and performance; ISO – certification, standards and systems; Innovation, practices and learning and customers – research and product design. Additionally, historical surges and shifts in research focus are recognized in the study. From these trends, a decrease in interest in TQM and control of quality, costs and processes in favor of service quality, customer satisfaction, Six Sigma, Lean and innovation can be noted during the past decade. The results validate previous findings. Originality/value: Of the identified central themes, innovation, practices and learning appears not to have been documented as a fundamental part of QM research in previous studies. Thus, this theme can be regarded as a new perspective on QM research and thereby on QM.

  • 41.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för teknik och hållbar utveckling.
    Design och effektmätning av en kulturbyggande måltidsupplevelse inom ett livsmedelsproducerande företag2012Independent thesis Advanced level (degree of Master (One Year)), 40 poäng / 60 hpOppgave
    Abstract [sv]

    Syfte: Syftet med uppsatsen är att tillämpa aktionsforskningsteorin och metoden appreciative inquiry vid design av en måltidsupplevelse med målsättning att öka medarbetarnas medvetenhet kring stolthet över arbetsplatsen, inspiration till matlagning samt mod och vad som får människor att våga testa nya produkter och arbetssätt. Ett ytterligare syfte var att utveckla ett mätverktyg som utvärderade insatsen och fångade upp medarbetarnas tankar och känslor. Till sist är det även uppsatsens syfte att utvärdera inbjudan till den designade måltidsupplevelsen för att kartlägga vad som väcker intresse och nyfikenhet samt vad som får medarbetare att anmäla sig för att delta på evenemanget.

    Design/metod: Arbetet är en fallstudie och har utgått från aktionsforskningsteori och -metodik med specifikt fokus på appreciative inquiry. Eftersom arbetet har varit tätt kopplat till utveckling av en målitdsupplevelse har även inspiration och kunskap hämtats från mat- och måltidsbranschen.

    Resultat: Ett nytt måltidskoncept har utvecklats och presenterats. Eftersom den designade målitdsupplevelsen fusionerar appreciative inquiry och måltidskunskap har det givits namnet appreciative dining. En fallstudie på hur konceptet kan skräddarsys efter en specifik organisations önskemål och behov har genomförts. Av resultatet framgår att förstärkt betoning av en värdering inom offensiv kvalitetsutveckling, i detta fall engagerat ledarskap, inte kompenserar negligering av andra värderingar. Istället pekar studien på att det måste finnas en balans mellan de grundläggande värderingar som inbegrips i offensiv kvalitetsutveckling för att framgångsrikt utveckla tjänster och förändringsinsatser likt appreciative dining. Studien betonar även vikten av att sätta kunden, medarbetarna, i fokus vid planering och genomförande av förändringsinitiativ.

    Originalitet/värde: Studiens originalitet och värde ligger främst i det tvärvetenskapliga angreppssättet som tillämpats, där kunskap och erfarenhet från kvalitets- och måltidsrörelsen har kombinerats med ambitionen att utveckla en ny typ av måltidsupplevelse.

    Fortsatt forskning: I Sverige saknas idag vetenskaplig forskning på högre akademisk nivå kring appreciative inquiry och hur teorin och metoden tillämpas i landet liksom vilka faktiska resultat och effekter den ger upphov till. Alla typer av studier som syftar till att belysa dessa frågor är därför av stort värde eftersom de skulle öka vår förståelse för om, när och varför appreciative inquiry är verkningsfullt. För måltidsbranschen kan studien ge inspiration till forskning kring hur måltidsupplevelser kan designas för att skapa högkvalitativa möten och konversationer.

  • 42.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploration of text mining methodology through investigation of QMOD-ICQSS proceedings2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose

    The purpose of the study is to explore if and how text mining methodology can be applied to investigate and analyze large amounts of academic papers. Methodology / Approach The study uses probabilistic topic modeling as method to perform exploratory data analysis on QMOD-ICQSS proceedings.

    Findings

    The findings give reason for further exploration of text mining and probabilistic topic modeling as a relevant method to extract information from large amounts of academic papers. The generated topic models serve as a foundation for other researchers to conduct more detailed analysis of the QMOD-ICQSS proceedings depending on the specific area of interest. Research Limitations The study was limited to the use of one software and modeling technique, a multi-track approach would have strengthened the results.

    Originality

    There seems not to exist any other text mining study that has been conducted on conferenced proceedings in general nor on QMOD-ICQSS proceedings specifically. Keywords Text Mining, Probabilistic Topic Modeling, Quality Movement, Total Quality Management, QMOD-ICQSS

    Paper type

    Research paper

  • 43.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring research on quality and reliability management through text mining methodology2017Inngår i: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 34, nr 7, s. 975-1014Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose - The purpose of this paper is to explore and describe research presented in the International Journal of Quality & Reliability Management (IJQRM), thereby creating an increased understanding of how the areas of research have evolved through the years. An additional purpose is to show how text mining methodology can be used as a tool for exploration and description of research publications.

    Design/methodology/approach - The study applies text mining methodologies to explore and describe the digital library of IJQRM from 1984 up to 2014. To structure and condense the data, k-means clustering and probabilistic topic modeling with latent Dirichlet allocation is applied. The data set consists of research paper abstracts.

    Findings - The results support the suggestion of the occurrence of trends, fads and fashion in research publications. Research on quality function deployment (QFD) and reliability management are noted to be on the downturn whereas research on Six Sigma with a focus on lean, innovation, performance and improvement on the rise. Furthermore, the study confirms IJQRM as a scientific journal with quality and reliability management as primary areas of coverage, accompanied by specific topics such as total quality management, service quality, process management, ISO, QFD and Six Sigma. The study also gives an insight into how text mining can be used as a way to efficiently explore and describe large quantities of research paper abstracts.

    Research limitations/implications - The study focuses on abstracts of research papers, thus topics and categories that could be identified via other journal publications, such as book reviews; general reviews; secondary articles; editorials; guest editorials; awards for excellence (notifications); introductions or summaries from conferences; notes from the publisher; and articles without an abstract, are excluded.

    Originality/value - There do not seem to be any prior text mining studies that apply cluster modeling and probabilistic topic modeling to research article abstracts in the IJQRM. This study therefore offers a unique perspective on the journal's content.

  • 44.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Exploring Trends, Patterns and Characteristics of Quality Management Through Text Mining2016Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    At frequent intervals, new reports and papers are published stressing the importance of high quality and quality improvement measures in the public and private sector if Sweden is to survive as a welfare state and industrial nation. The situation seems not to be unique for Sweden: similar opinions can be heard in other parts of the world as well. In the 21st century, consumers and citizens should be provided with continuously improved quality at a lower cost, otherwise businesses are likely to go bankrupt and politicians may lose the trust of the people. Quality is, thus, a word that is used persistently by people in power and the social commentators of today. From this perspective, it might seem fitting that quality, quality management (QM), total quality management (TQM) and other closely related terminologies are well defined, to make possible constructive dialogue that will culminate in effective action. This is often not the case, which is why vision statements, campaigns and other quality improvement measures risk falling short before they are even launched. With this background, the purpose of this thesis is to facilitate fruitful dialogue by examining QM-research and how trends, terminologies and research focus have shifted over time. By increasing the understanding of how QM-research has evolved it is also possible to create a coherent overview which hopefully can help to reduce confusion and polarisation amongst scholars and practitioners. In this way, it might be possible to increase the number of successful quality improvement measures as well as to lay the foundations for sustainable and system-wide quality improvement actions in society at large.

    The thesis is based on three studies, of which the first is looking into conference proceedings from one of the globally most prominent scientific conferences on quality – the QMOD-ICQSS conference. The two subsequent studies use abstracts from three of the top ranked scientific journals dealing with quality - International Journal of Quality and Reliability Management, Total Quality Management Journal and Total Quality Management & Business Excellence. All studies have been conducted according to text mining methodology, which entails usage of statistical tools in the form of hard- and software for data collection, modelling and analysis. The approach is exploratory and previously not verified with this purpose, which is why the three studies offer unique perspectives on the research field, at the same time as new methodological tools and approaches are investigated and tested.

    Through the studies it is possible to show occurrence of trends in research alignment as well as in publication design and popularity. The studies also identify central, perpetual, topics around which the research has been concentrated. These topics indicate that the research field, in spite of momentary trends and fashions, rests on a firm foundation regarding problem definition and approaches to solve them. Finally, a model is presented which summarizes the perspectives and outsets which distinguish QM and make it a research field in its own right.

  • 45.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Text Mining The Quality Paradigm(s)2019Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm.

    The findings reveal the existence of unifying topics, around which research on quality has clustered, constituting the foundational pillars of an academic quality paradigm. These foundational pillars are operational paradigms that embody both epistemological perspectives and operational concerns regarding quality. The three operative paradigms upon which the quality paradigm rests are the operative paradigm of back-end quality (orbiting around: QM, TQM and service quality), the operative paradigm of middle-way quality (orbiting around: ISO, BEMs and Quality Awards) and the operative paradigm of front-end quality (orbiting around: Reliability, Costs and Processes). The three operative paradigms differ in their levels of abstraction, accountability and system-learning emphasis. However, the mutual purpose and aim of the three operative paradigms, and hence the paradigm as a whole, is to continuously control, assure and develop systems affecting quality initiatives in service of the customer(s).

    The findings also indicate that the operative paradigms of back-end and front-end quality seem to be specializing and drifting apart, which might lead to a division of the quality paradigm into two separate paradigms.

    The studies in this thesis also confirm the existence of changes in the focus and popularity of specific topics. However, the key epistemological findings are the central and perpetual research topics that are identified – supporting the supposition that research on quality truly constitutes a delimited and recognized research paradigm.

    Furthermore, the studies show that research on quality expanded during the end of the 1980s and beginning of the 1990s, after which a contraction took place, followed by stability at the start of the 21st century. Consequently, it is found that research on quality entered a stable and mature phase in the 21st century, settling down as a distinctive and established research paradigm.

    Finally, it is found that the exploration and application of text mining is a potent approach when probing the epistemological foundations of an academic discipline.

  • 46.
    Carnerud, Daniel
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    The quality movements three operational paradigms - A text mining ventureInngår i: Artikkel i tidsskrift (Fagfellevurdert)
  • 47.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four decades of research on quality: summarising, Trendspotting and looking ahead2019Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to identify and depict the key areas around which research on quality has orbited during the past 37 years. Additionally, this paper aims to explore longitudinal patterns and trends in the identified key areas. Thereby, this study aims to present new perspectives on the foundational elements and evolutionary patterns of research on quality as well as future directions. The paper applies data- and text modelling methodology to a chronological dataset covering 37 years and consisting of scientific journals specialising in research on quality; it also includes scientific journals with a broader spectrum of operations management (OM) research. The study identifies seven central topics around which research on quality has centred during this time period: Service Quality & Customer Satisfaction; Process design & Control; ISO Certification & Standards; TQM - Implementation, Performance & Culture; QM - Practices & Performance; Reliability, Costs, Failure & Problems and Excellence - BEMs, Quality Awards & Excellence in Higher Education. The results also show that the total number of entries has risen constantly since 1980; however, there was a period of decline between 2000 and 2012, indicating that after almost four decades, research on quality is still vibrant and relevant.

  • 48.
    Carnerud, Daniel
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Four Decades of Research on Quality: Summarizing, Trendspotting and Looking Ahead2018Konferansepaper (Fagfellevurdert)
  • 49.
    Celinder, Johan
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Klang, Anders
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kvalitets- och maskinteknik.
    Processorienterad kultur: Mätmetod över beteenden som driver resultat i en processorienterad kultur2019Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Iden till arbetet fick författarna från en föreläsning om kultur (SIQ & SKI, 2018) och hur enligt Drucker kulturen i en organisation slår strategi utan problem. Syftet var att undersöka vilka beteenden som driver resultat i en processorienterad kultur, samt att utveckla en modell för att mäta detta.

     

    Målet var att mäta beteende i organisationen för att hjälpa dem skapa en konkurrenskraftigare kultur och snabbare uppnå processorientering med en enkät i en kvantitativ pilotstudie. Trots att alla svarade var populationen får pilotstudien för liten för att ge signifikanta resultat. Studien bygger på teorin om kluster av fyra tillämpningar “fumlare”, “kartläggare”, “pratare” och “organiserare” från Hellström & Eriksson (2013) och resultaten redovisas i diagram och IPA-matris.

     

    Slutasatsen är att organisationen lutar åt funktionsorientering, men strävar i riktning mot processorientering. Den sammanlagda bilden är att de tillhör klustret “pratare” med knapp marginal. De är dock på väg i riktningen att börja sin resa mot processorientering via fokus på kommunikation. Mätmodellen som används är i linje med forskning och ger svar på vilka hindrande och stödjande beteenden som finns i en organisation för en processorienterad kultur. Mätmodellen har även svagheten att den inte ger svar på andra frågor än för hörnstenen “att arbeta med processer” och att processorientering endast utgör en del av det som är en kvalitetskultur. 

  • 50.
    Cronemyr, Peter
    et al.
    Linköpings Universitet.
    Bäckström, Ingela
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för kvalitetsteknik, maskinteknik och matematik.
    Rönnbäck, Åsa
    SIQ - Swedish Insititute for Quality.
    A Tool For Measuring Quality Culture2016Inngår i: 19th QMOD Proceedings: International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality.  It is important to design a measurement tool that corresponds to the initiatives taken when a new management implementation such as adopting quality values is carried out. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and organizational culture, e.g. the soft side, seems to be missing within both concepts. The managers have great influence on what culture will be predominant in an organization, and how they act and behave affects the attitudes and behaviours of the co-workers within the organization. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. Furthermore, it is of interest how the employees rank both the performance and the importance of quality values and behaviours. The tool should not be a ‘certification’ but rather a diagnostic tool for continuous improvement.

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