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  • 1.
    Abrahamsson, Camilla
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities: A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation)2017Conference paper (Refereed)
    Abstract [en]

    Purpose

    Quality management and Lean initiatives are currently widespread in the Swedish municipal sector. It is also made clear that all Lean initiatives should be initiated to benefit the customer and not for internal organizational reasons. However, the practices currently used for understanding value creation in the municipalities tend to focus heavily on the use of numerical, quantitative approaches. In sharp contrast, the growing field of, for example, design thinking argue that qualitative approaches are key when it comes to getting closer to the citizens, establishing new levels of understanding and thereby inspiring new and better solutions. In sum, it seems likely that municipalities are struggling with developing quality due to relying, in too one-sided on the use of quantitative rather than qualitative approaches to understand and spark new levels of value creation. The purpose of this paper is to contribute with a review of research concerning qualitative approaches for understanding and co-creating value in municipal quality development.

     

    Methodology/Approach The paper is based on a literature review.

     

    Findings The paper provides an overview of previous research concerning practices for evaluating and understanding value creation in the context of a municipal quality development.

     

    Value of the paper

    This overview is of value for practitioners within the context, as well as researchers that wants to contribute within this area.

  • 2.
    Al-Sahli, Firas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ibrahimson, Maria
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Delaktighetens förutsättningar och begränsningar i förbättringsarbetet2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Participation is an important aspect when it comes to continuous improvements. Participation increases quality and creates support among employees and is a tool for achieving successful quality work. Companies need prerequisites for creating participation, and in successful companies this success is characterized by the creation of participation and motivation among employees. The aim of the study was to describe how production supervisors create opportunities for participation in improvement processes. The method used was a qualitative inductive approach from a life-world perspective. In-depth interviews were conducted with eight production supervisors and qualitative content analysis was used to examine texts to find sentence entetities and categories. Fishbone diagrams were created as a complement to the interviews. The results and the analysis indicated two categories, prerequisites and limitations to create participation in improvement work. This showed that there are difficulties when it comes to interpreting the term participation and even more difficult to specify the tools inuse. In the future it is of great importance to ensure that the research around the creation of participation is in focus.

  • 3.
    Anjert, Katarina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Förutsättningar för ett proaktivt arbete i skolan: en systematisk litteraturöversikt av den proaktiva modellen Response to Intervention2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The education system has historically had a reactive rather than a proactive approach to its customers, that is, students' needs and the conditions for achieving the school's goals. A reactive way of working is still the norm, although today we are aware that the effect of reactive improvements is limited. We are in a paradigm shift where the education system seeks to find models that are based on a modern view of quality, which means putting the customer's needs at the center.

     

    The aim of the study is to contribute further knowledge of how we can drive quality improvements, thus increasing customer value within the Swedish education system. The study is conducted with a systematic literature review of articles on the model Response to Intervention. Categorization is based on Bergman and Klefsjö (2012) model for quality development based on customer needs and satisfaction, and Österbergs (2014) structural quality dimension.

     

    The prerequisites for driving quality improvements using the RTI model can be summarized with; competent staff, the right equipment for carrying out and analyzing screenings of the students, as well as time and support for the work. All the values in the quality management model are mentioned in the articles, which allows us to assume that the RTI model can be used to develop quality and create customer value in the school.

     

    It also requires a culture that values measurement and working with data in order for the RTI model to contribute to quality development. Since the US school system, where the RTI model has been applied so far, is more result-oriented than the Swedish, we assume that the US system is more beneficial for the implementation of the model to be successful.

     

  • 4.
    Anundi, Elina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Kundlojalitet i mindre B2B företag2015Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Är nöjda kunder automatisk lojala kunder? Det krävs mer än bara en positiv upplevelse av servicekvalitet för att nå hög lojalitet bland sina kunder. Trots att kunderna upplever servicen lika, kan deras bedömning av tillfredsställelse variera p.g.a. olika förväntningar och prioriteringar. Upplevd servicekvalitet och tillfredsställelse är de första faktorer som påverkar lojalitet. Men det krävs också förtroende för såväl företaget som också på individnivån till företagets representanter, innan kunderna vågar binda sig till en relation med en leverantör. Allt detta påverkar relationen, som med tiden kan utvecklas och fördjupas. Det är alltså servicekvalitet, tillfredsställelse, förtroende samt beredskap att binda sig till en relation och relationskvalitet som påverkar lojalitet i olika utsträckning inom olika branscher.

    Den empiriska undersökningen som genomfördes i form av en webbenkät bland kunder hos ett mindre Business-to-Business (B2B) företag visar att segmentering baserad på lojalitet är ett effektivt sätt att skapa förståelse för hur lojala och icke-lojala kunder ser på företaget och deras servicekvalitet. Segmentering baserar på några extra frågor som mäter lojalitet. Trots låg antal svar (17 svar) är resultat enhetlig för varje segment och visar därmed vilka brister som bör åtgärdas.  

  • 5.
    Arvidsson, Totte
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Det kommunala ledarskapet i det förebyggande krisberedskapsarbetet- En kris eller en möjlighet?: Kvalitativ studie- med utgångspunkt i offensiv kvalitetsutveckling2015Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study, with it ́s base in Total Quality Managment, was to contribute with knowledge about the minuicipal leadership and the proactive crisismanagment. The method that has been used has been hermenetuic, inductive and qulitative method. A multiple casestudy has been made through three interviews with crisis coordinators in the municipal sector. The questions in the study have been semistructurated. The questionnaire was made with the influence of Appreciative Inquiry. The conclusion was that the municipal leadership have strengths and opportunities to development in the proactive crisimanagment. There was strengths and opportunities in all six principels in Total Quality Management. These strenghts and opportunities in the municipal leadership could contribute to a positive developmen of the crisismanagment and create a safer community. Exampels of perceived strenghts was municipal leaders that alowed participation in risk- and vulnerabillity assessments and educations. Exampels of development areas of municipal leaders was that leaders schould contribute to openness, responsiveness, participation and discussions regarding crisis management.

  • 6.
    Bergdahl, Nina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Co-Creative Learning - using IT to Visualise Progression (CIP): En studie av former för systematiskt kvalitetsarbete på klassrumsnivå2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of the study is partly to understand how systematic quality management can be implemented at the classroom level and partly what it means to apply it from a student perspective, and to compare student progression with that of a control group. As a result of this, this study contributes with a method on how quality management can be implemented at the classroom level. This working method is named Co-Creative Learning - using IT to Visualise Progression.

    This is an action research study that encompassed questionnaires, focus groups and a time series. Three assignments from 65 students were assessed in the study, out of which two were compared to those from the control group.

    To enhance reliability and validity the selected control group were from the same catchment area, had qualified teacher with corresponding number of working years who also worked with formative assessment and visualising criteria. Two assignments were identical for both groups, and thus, the two groups' results could be compared.

    To minimise the effects of the presence of a teacher during evaluation, the students were not brought together to form focus groups, until after the grades were communicated. They then reflected on continuous improvement efforts, quality, inclusion, understanding objectives, perceived progression and the use of IT.

    Before the concluding discussion the collected data sets were analysed separately. The results showed the difference in both student experience and progression. The main differences lay in the student experience: where change primarily affected the students’ involvement; the extent to which the students were satisfied students with their own development.

    In the time series, the differences were not as high as in the student experience. The studied group started at a slightly lower grade, and completed at a slightly higher grade, than the control group. It was mainly the boys who accounted for the progression. One reason for could be that the girls

    already held high average grades (leaving little room for progression). Compared to the control group, the differences with the boys in the studied group remains.

    The conclusions drawn are thus that the method enhances progression, but that the main benefits are harvested from the enhanced educational experience of the students.

  • 7.
    Blomberg, Åsa
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Wadell, Susanne
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Att köpa en framtid: En flerfallstudie av kommuners processer för avtalsuppföljningar gällande upphandlade HVB2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The aim of this study has been to contribute with knowledge regarding in what way a processorientation can improve the way public sector manage contracts. As a method a qualitative multicasestudy was used. Three municipalities, and the way they manage contracts with residential carehomes for children and young persons (HVB) was studied. The study showed a complex situation surrounding the carecontract management in public sector. As a way of handling this complex situation the municipalities would gain from using a systems thinking, with the values, tools and workmethods that characterizes Total Quality Management. With an increased processorientation using processmanagement as a tool, the municipalities could improve the quality in their process for managing contracts.

  • 8.
    Boström, Jonas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Gradin, Stefan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Sjuksköterskors och läkares delaktighet i kvalitetsutveckling: En fallstudie vid Karlskoga lasarett2013Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    The purpose of this master's degree thesis was to develop an understanding of how hospital management, in the case studied, worked to achieve changes in an organization influenced by differing professional cultures. To gain insight into the conditions that may have contributed to nurses and physicians developing appropriate attitudes and behaviours, which may have affected the organization's ability to achieve the Swedish Quality Award 2012.

     A qualitative single case study was conducted at Karlskoga Hospital, with focus groups as well as individual depth interviews.

     

    The results of the case study showed the following conditions provided nurses and physicians the potential to develop appropriate attitudes and behaviours, which may have influenced the hospitals ability to achieve the Swedish Quality Award:  

    • Responsibility and influence over the development processes.
    • Participation in management teams and quality development groups as well as individual fields of responsibility.
    • Training programs that have given insights and skills in quality management related to clinical practice.
    • Nurses and physicians as key individuals gave legitimacy to development process, and served as management advisors.
    • Collaboration between all kind of employees and responsibilities.
    • Committed management.    
  • 9.
    Boström, Jonas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics. Landstinget Västernorrland, Sundsvall.
    Hillborg, Helene
    Landstinget Västernorrland, Sundsvall.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Cultural Change of Applying User Involvement for Improving Healthcare Quality: A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users2017In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 21, no 3, p. 158-172Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this study is to provide a review of the impact on culture (attitudes, values and assumptions) among both healthcare professionals, as well as users, when involving users for improving quality in healthcare.

    Methodology/Approach: The paper is based on an extensive, narrative literature review considering studies that included professional’s and users experiences of user involvement in quality improvement. The included articles were analyzed using an interpretive, along with a deductive, approach according to a theoretical framework.

    Findings: The results indicate that there is currently limited research focusing on the impact of user involvement in quality improvement processes regarding professionals’ and users’ attitudes, values and/or assumptions. The articles identified during the study provides situations and statements, during the process of development, which can be interpreted as change in the culture. Although few articles specifically draw conclusions on user involvement as a “tool” for cultural change, the authors interpret several findings which strengthens that theory.

    Research Limitation/implication: Research published in other databases could have been missed. The authors have tried to avoid this by using a snowball method reading references in identified articles.

    Originality/Value of paper: The review provides a platform for both future research and the development of current practice within the area. There have been literature reviews showing obstacles and enablers when using patients, users and relatives in quality improvement work, but few which investigates cultural change.

  • 10.
    Boström, Jonas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hillborg, Helene
    Region Västernorrland.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Cultural Impact of Applying User Involvement  for Improving Healthcare Quality: A review of the impact on attitudes, values and assumptions among healthcare professionals and users2016In: Proceedings of the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability, 2016Conference paper (Refereed)
    Abstract [en]

    Purpose

    The purpose of this study is to provide a review of the impact on culture (attitudes, values and assumptions) among both healthcare professionals, as well as users, when involving users for improving quality in healthcare.

    Method

    The paper is based on an extensive, narrative literature review, covering 3786 papers.

    Findings

    The results indicate that there is currently limited research focusing on the impact of user involvement in quality improvement processes regarding professionals’ and users´ attitudes, values and/or assumptions. The articles identified during the study mentions situations and things which are said, during the process of development, and which can be interpreted as change in the culture. Although few articles specifically draw conclusions on user involvement as a “tool” for cultural change, the authors interpret several findings which strengthens that theory.

    Research limitations

    Research published in other databases could have been missed. The authors have tried to avoid this by using a snowball method reading references in identified articles.

    Practical implications

    Future research is needed to see if involvement activities in quality improvement processes can affect attitudes, values and assumptions in a positive way.

    Originality

    The review provides a platform for both future research and the development of current practice within the area. There has been literature reviews showing obstacles and enablers when using patients, users and relatives in quality improvement work, but few which investigates cultural change.

  • 11.
    Boström, Jonas
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Hillborg, Helene
    Region Västernorrland.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Exploring Cultural Dynamics and Tensions when Applying Design Thinking for Improving Healthcare Quality: What is really going on?2018In: Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability / [ed] Su Mi Park-Daahlgard, 2018Conference paper (Refereed)
    Abstract [en]

    Purpose:

    The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking for improving quality in a healthcare setting.

    Method:

    The paper is based on a case study following a quality improvement project (QI) in a medium sized Swedish county council in the field of somatic care. The project involved eight healthcare professionals, one designer, four patients and two relatives. A multiple data collection method over a period of 10 months was used. It included individual interviews, e-mail correspondence and observations of workshops that covered the QI project.

    Findings:

    The result shows tensions between QI work and the daily clinical work of the participants. These tensions primarily concern the conflict between fast and slow processes, the problem of moving between different fields of knowledge, being a resource for the individual clinic and the system, and the participants' expectations and assumptions about roles and responsibilities in a QI project. Furthermore these findings could be interpreted as signs of a development culture in the healthcare context.

    Practical Implications:

    There are several practical implications. Among others, the insights can inspire how to approach and contextualize the current concepts, roles and methods of design thinking and user involvement so that they can be more easily understood and integrated into the existing culture and way of working in the healthcare sector.

    Originality:

    The study provides a unique insight into a case, trying to uncover what actually is going on, and perhaps why certain things are not happening at all, when user involvement and design practices are applied for improving healthcare quality.

  • 12.
    Brandes, Carolina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Stöttar kvalitetsteknik strategiskt arbete med informationshantering?: Mognadsmodeller och standarder som stöd för strategiskt arbete med verksamhetsinformation2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study aimed to identify what a suitable model for Information Governance should contain. In order to find out, I analyzed which models people commonly used, which challenges people expressed and to what extent Quality Management supported dealing with these challenges.

    The study mostly relied on literature studies. The presence of values, key temes and challenges have been noted and analyzed. A questionnaire was sent out to 80 IG-professionals and interwievs were held with four people with in-depth experience from working with information Governance. In order to define the scope for this study ” Quality Management has been delimited to values and key themes used in Excellence Models and the corner stones of TQM.

    The analyzes indicates that the expressed challenges to a great extent could be met with values and key themes present in Quality Management. Models dealing with Information Governance and BPM, Business Process Management, could also support dealing with the challenges, esp. dealing with stakeholders.

  • 13.
    Brantros, Nina
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Mellanmänskliga relationer i arbete och dess betydelse för ett teamarbete: Tillhörighet, kontroll, öppenhet och ledarskap2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 14.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Eriksson, Lina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lagrosen, Yvonne
    A health-related Quality Management approach to evaluating health promotion activities.2011In: QMOD Conference on Quality and Service Sciences 2011: From LearnAbility & InnovAbility to SustainAbility / [ed] Carmen Jaca, San Sebastian: Servicios de Publicaciones Universidad de Navarra , 2011, p. 188-197Conference paper (Refereed)
    Abstract [en]

    Abstract

    Purpose

    The purpose of this paper was to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. The purpose was also to test a previously developed measurement approach, which measures health-related Quality Management.

     

    Methodology/ApproachA health promotion project currently being carried out at eight Swedish elementary schools has been studied. In earlier research a measurement approach had been developed to measure health-related Quality Management. The approach was handed out to the co-workers at the eight different schools in the initial stage of the project.  The result was analyzed and the leaders at the schools were informed of the results of their own school and the mean value of all the eight schools. The consistency and reliability of the statements within the approach was  tested.

     

    Findings

    In the results a description of health promotion activities accomplished and planned within the project can be found. The results from the measurement of the health-related Quality Management in the eight schools is presented together with the mean score of all schools. The test of the measurement approach is presented and discussed.

    ValueA description of health promotion activities can help managers and project leaders to plan and carry out valuable health promotion activities in their striving for both sustainable health among the co-workers and efficient organizations. This measurement approach can help managers and project leaders to measure the starting point and also the effects of the health promotion activities.

  • 15.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Eriksson, Lina
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Lagrosen, Yvonne
    A health-related quality management approach to evaluating health promotion activities2012In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 1, p. 76-85Article in journal (Refereed)
    Abstract [en]

    Abstract

    Purpose

    – The purpose of this paper is to describe health promotion activities accomplished within a

    project and to measure the conditions for sustainable health within the case organizations. Also, the

    purpose is to test a previously developed measurement approach, which measures health-related

    quality management.

    Design/methodology/approach

    – A health promotion project currently being carried out at eight

    Swedish elementary schools has been studied. In earlier research a measurement approach was

    developed to measure health-related quality management. The approach was handed out to the

    co-workers at the eight different schools in the initial stage of the project. The leaders at the schools

    were informed of the results of their own school and the mean value of all the eight schools. The

    consistency and reliability of the statements within the approach was tested.

    Findings

    – A description of health promotion activities accomplished and planned within the project

    can be found. The results from the measurement of the health-related quality management in the eight

    schools are presented, together with the mean score of all schools. The test of the measurement

    approach is presented and discussed.

    Originality/value

    – A description of health promotion activities can help managers and project

    leaders to plan and carry out valuable health promotion activities in their striving for both sustainable

    health among the co-workers and efficient organizations. This measurement approach can help

    managers and project leaders to measure the effects of the health promotion activities.

  • 16.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Do Lean Leaders get healthy co-workers?2014In: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Conference paper (Refereed)
    Abstract [en]

    Purpose - The purpose was to examine the relationship between Lean values, Lean leadership and perceived co-worker health.Methodology/approach – A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. More than 800 co-workers were asked to fill in the questionnaire which had been designed and earlier tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.Findings – The results show a medium positive relationship between Lean values, Lean leadership and the co-workers’ perception of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 17.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health2015In: Creating a Sustaniable future through Quality: on Quality and Service Sciences ICQSS 2015, October 12-14, Lund: Lund University Library Press , 2015Conference paper (Refereed)
    Abstract [en]

    Many Quality Management approaches, such as Lean, are deficit-based and focus on problems and how to overcome them and another way to approach this could be to focus on possibilities.  When focusing on problems instead of possibilities, organizations are prevented from using their full potential which leads to decreased organizational capacity. Appreciative Inquiry is, in contrast to a deficit-based approach, a positive approach to change. The problems should not be ignored but, by focusing on strengths, this approach could be more effective when it comes to promoting better workplace health. 

    Earlier research has examined if Lean values affect co-workers’ perceived health and found a connection. Even though the relationships between co-workers’ perceived health and Lean leadership and also Lean values were not very strong, they are all positively correlated. What happens however if we introduce Appreciative Inquiry to see in what way it links to Lean values and co-worker perceived health?

    Purpose - The purpose of this paper is to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health.

    Methodology/approach – To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires.  The new questionnaire was filled in by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a number of Lean values as well as perceived co-worker health.

    Findings – All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.  

    Keywords Supportive leadership, Lean values, co-worker health, Appreciative Inquiry

    Paper type Case study

  • 18.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Is there a relationship between Lean Leaders and healthy co-workers?2015In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, no 2, p. 123-136Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this article is to examine the relationship between Lean values, Lean leadership and perceived co-worker health both from an empirical and theoretical perspective. Methodology/Approach: A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. 841 co-workers answered the questionnaire which had been designed and pre-tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.  Findings: The results show a moderately positive relationship between Lean values, Lean leadership and co-workers’ perceptions of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.

  • 19.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health2016In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 20, no 2, p. 105-118Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to present a developed questionnaire which measure Appreciative Inquiry, Lean values and co-workers health. The purpose is also to explore if and how Appreciative Inquiry correlates with Lean values and co-workers’ perceived health in an organisation working with Lean. Methodology/Approach: To investigate the relationship between Lean, Appreciative Inquiry and perceived co-worker health, a questionnaire was developed based on two previously tested questionnaires. The new questionnaire was answered by 841 co-workers at a Swedish municipality and was then analysed to explore in what way Appreciative Inquiry correlates with a numberof Lean values as well as perceived co-worker health. Findings: All variables were found to be significantly correlated with the variable ‘Appreciative Inquiry’. The variable ‘Continuous improvements’ relates most to ‘Appreciative Inquiry’ followed by ‘Eliminating Waste’ as those variables can be considered to have a large positive relationship. ‘Supportive Leadership’ and ‘System view’ have a medium positive relation to ‘Appreciative Inquiry’ and the variables ‘Health’ and ‘Customer focus’ have a small relation to Appreciative Inquiry in this context.

  • 20.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?2014In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, no 1, p. 59-72Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.  A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’. The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 21.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?2013In: 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia: From LearnAbility and InnovAbility to SustainAbility / [ed] Dahlgaard-Park, Su Mi, 2013, p. 164-177Conference paper (Refereed)
    Abstract [en]

    Abstract

    Purpose – The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.

    Methodology/approach – A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’.

    Findings – The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. Practical implications – The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.

  • 22.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Johansson, Catrin
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science.
    How Communicative Leadership influences co-workers’ health: A Quality Management perspective2016In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, no 2, p. 143-158Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

    Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

    Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

    Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

    Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

    Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

    Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.

    Paper type Research paper. 

  • 23.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Enhancing Sustainable Quality Culture2017Conference paper (Refereed)
    Abstract [en]

    In 2015, a project was initiated to explore how quality can be enhanced in Swedish businesses by developing an internal coaching process to support value-based leadership development. The three–year project, financed by The Knowledge Foundation, is a research and development partnership consisting of three Swedish manufacturing companies and Mid Sweden University. Results presented in the poster address both the process and outcomes from this project.

    Purpose

    To present the results in changes in a company's value-base two years into a project with the purpose to explore how quality can be enhanced when a value-based leadership is integrated with sustainable practices.

    Method:

    A number of activities were completed in the company. A survey was designed to measure SQD values as an indicator for value based leadership. The survey were administered both at the start of the project and then again one year later to measure changes in leadership and values. The results from the survey were first analyzed using SPSS (Cronbach Alpha and T-test) and then in relation to completed activities. This was done by the research team together with management team in the company.

    Results:

    The results will be the presentation of completed activities within the company as well as results from the two measurements shows that the mean of the measured values are higher in the second measurement when it comes to the whole factory. When it comes to the managers it is the opposite regarding how they look at their role when it comes to the values: Leadership commitment and Participation of everybody.

    Conclusions so far:

    • Measuring soft aspects helps to focus on culture and values.
    • The wording of the statements can affect culture.
    • Talking about leadership in connection to an organizations unique context initiates new dialog forms, topics, and gives the leaders a “leadership language”.
    • Focusing on positive aspects of leadership creates energy and a solution focused climate.
    • Statistically significant results can be shown after such a short period as one year.
    • Increased pride in the team and the work-place!
    • Further investigate correlations between factors. 
  • 24.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Capturing Value-based leadership in Practice:: Insights from developing and applying an AI-interview guide2017In: Challenges and Opportunities of Quality in the 4th Industrial Revolution: On quality and service sciences ICQSS 2017 / [ed] Dahlgaard-Park, Su Mi and Dahlgaard, Jens J., 2017Conference paper (Refereed)
    Abstract [en]

    Abstract

    One of the most critical aspects for building quality and innovation in organizations is the role of values. Performance suffers when organizations fail to prioritize values. A challenge for many leaders is to understand deep-rooted values together with what they are and how they are developed. These deep-rooted values are reflected in the behaviors, language and signs occurring in the organization and can be seen as the organizations culture. When a culture is shaped, leadership is central and the managers in the organization are vital. Managers in an organization affect the predominating culture through their behaviors and approach to their co-workers. This make it interesting to try to find out underlying values held by managers striving for good leadership and performance. Underlying values can be unconscious and taken for granted, and thereby hard to ask about.  By using an interview guide inspired by Appreciative Inquiry (AI) (an approach based on generativity and positivity), underlying values and the leadership used by top managers can be discovered.

     

    Purpose - The purpose of this paper is to present and discuss the results from the Appreciative Inquiry (AI) inspired interviews to explore the underlying values held by top manager and to identify soft aspects of leadership.

     

    Methodology/approach – Top managers were interviewed as a part of a research project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization in order to understand the values the leaders had and to identify soft aspects of leadership.  The interviews were analyzed in workshops with the whole research group and structured and visualized through affinity chart.

     

    Findings – The results show underlying values held by top managers and identified soft aspects of leadership.

     

    Practical implications – The presented interview guide can be used to identify the top managers underlying values and the presented results from the interviews can be used to inspire other leaders to develop their leadership in their striving of good leadership and effective organizations.

  • 25.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide2018In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 4, p. 422-430Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to identify soft aspects ofleadership.Design/methodology/approach – Top managers were interviewed as a part of a research project withthe aim to support the development of value-based leadership that integrates company values, organizationalculture, customer needs and sustainable development. A structured interview guide, inspired by AI, wasdeveloped and used to pinpoint their motivation and vision of a good organization to understand the valuesthat the managers had and to identify soft aspects of leadership. The interviews were analyzed in workshopswith the whole research teamand structured and visualized through affinity diagrams.Findings – The results showed the underlying values held by top managers and identified soft aspects ofleadership.Practical implications – The presented interview guide can be used to identify the top managers’underlying values, and the presented results from the interviews can be used to inspire other managers andleaders to develop their leadership in their striving of good leadership and effective organizations.Originality/value – The paper explains how to apply an AI-inspired interview guide in finding out valuebasedleadership and soft aspects of leadership for enhancing organizational culture.

  • 26.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Snyder, Kristen
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Hedlund, Christer
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lilja, Johan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Collection of baseline data – expanding the scope2016In: EurOMA 2016 - Interactions, 2016Conference paper (Refereed)
    Abstract [en]

    For leaders to successfully meet the complexity of businesses today, many argue the need to design a performance measurement system that integrates hard data outcomes with soft measures found in organizational culture including values, norms, and behaviors. The purpose of this paper is to present an approach to collecting baseline data that captures the soft dimensions of organizational culture with system thinking as a guiding theory. The results present an approach for measuring the soft dimensions of organizational culture with description of methods, the type of data and what level of organizational culture they measure.

  • 27.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Ingelsson, Pernilla
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Wiklund, Håkan
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Measuring the Starting Points for a Lean Journey2012In: 15 th QMOD conference: From LearnAbility and InnovAbility to SustainAbility / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Adam Hamrol, Poznan: Agence Reklamova Comprint , 2012, p. 146-156Conference paper (Refereed)
    Abstract [en]

    Abstract

    Purpose –

    The purpose of this paper is to emphasize the importance of measuring the starting

    point of improvement work focusing on soft values and to present one way of measuring the

    starting point of a Lean implementation. The purpose is also to describe the Lean

    implementation planned within a municipal division and also to present their measured

    starting conditions.

    Methodology/approach –

    A literature study, with Lean implementation, measuring starting

    points for improvement work, soft values and the effects of the improvement work in focus

    has been carried out. Documents from the planned Lean implementation within a municipal

    division have been studied. To measure the conditions for the implementation a previously

    conducted measurement approach that measured health-related Quality Management was used.

    Findings –

    The paper contains an argument for the importance of measuring the effect of a

    Lean implementation with a focus on soft values and measuring starting points. A description

    of one planned Lean implementation within a municipal division and their starting conditions

    are presented.

    Practical implications –

    To measure the conditions at the starting point of a Lean

    implementation gives managers information to help them focus on important improvement

    areas. A description of a Lean implementation can help other organizations to plan their

    implementation.

  • 28.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Lagrosen, Yvonne
    Högskolan Väst.
    Are successful organizations working in a way that provides co-workers with what they need to be healthy?2010In: 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010, 2010Conference paper (Refereed)
  • 29.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
    Lagrosen, Yvonne
    Developing a measurement system for health-related quality management.2007In: , 2007Conference paper (Refereed)
    Abstract [en]

    Abstract Purpose The purpose of this paper is to develop a measurement system for leadership for health promotion based on the authors´ earlier research on the connection between quality management and health. Methodology The study has been carried out at Engcon, a manufacturing company in Sweden, which has low rate of sick leaves and also very healthy finances. A questionnaire has been developed based on the authors´ earlier research and the internal reliability has been tested for the constructs with Cronbach´s alpha tests. The dimensions correlation with health has also been checked with Pearson Correlation. Findings The measurement systems Cronbach alphas are ranging from 0.64-0.84, which are quite good since we only included three statements for each construct. Two of the dimensions have a high statistical correlation with perception of employee health; namely the dimension "presence/communication" and "influence". A significant correlation can also be seen between the dimension "integrity" and the health-index.

  • 30.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Lagrosen, Yvonne
    Univ West, Dept Engn Sci, Trollhattan, Sweden.
    Eriksson, Lina
    Mid Sweden University, Faculty of Human Sciences, Department of Psychology.
    Change of the quality management culture through health-promotion activities?2014In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, no 11-12, p. 1236-1246Article in journal (Refereed)
    Abstract [en]

    There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence through their conscious and well-structured work were also working according to Quality Management. Health-promotion interventions are possible in every organisation, but before starting a health-promotion programme it is necessary to analyse the organisation and especially its culture. The purpose of this paper is to measure in what way health-promoting activities influence the Quality Management culture, particularly the health-related values ‘Leadership commitment’ and ‘Participation of everybody’. A comparison between the Quality Management culture before starting a health-promotion project and the results a year later is presented. The results show that health-promotion activities do not affect the Quality Management culture, at least not from a year perspective. On the other hand, the results show that health-promotion activities can affect co-workers’ perception of their health.

  • 31.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Rönnbäck, Åsa
    SIQ - Swedish Institute for Quality, Sweden.
    Cronemyr, Peter
    Linköping University.
    What values are included in Quality Culture? – A theoretical and practical collaboration2016In: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Conference paper (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to describe a collaboration between academia and practitioners where the aim was reach agreement on the Quality Culture content.

    Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015. The overall aim of the project was to create new knowledge and insights about 1) what quality culture is, 2) what quality culture consists of, 3) how quality culture can be measured and 4) how it can be developed. In this paper the work to meet the first and second aim and the results of that work are presented.

    Findings – A framework for quality culture consisting of supportive and obstructive behaviours developed in collaboration between academia and practitioners. The paper includes a description of how practitioners and researchers can work together to develop a shared set of values.

  • 32.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Sjöstedt Landén, Angelika
    Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences.
    Bortom New Public Management? Berättelser om arbetssituationen i akademin2017In: Mitt, ditt och vårt universitet: Att förstå något gemensamt / [ed] Giritly Nygren, K. & Gidlund, K. L., Sundsvall/Östersund: Mid Sweden University , 2017, 1, p. 59-72Chapter in book (Other academic)
  • 33.
    Bäckström, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Åslund, Anna
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet2014In: Samhällsentreprenörskap – samverkande för lokal utveckling / [ed] Yvonne von Friedrichs, Malin Gawell och Joakim Wincent, Sundsvall: Mittuniversitetet , 2014, 1, p. 195-209Chapter in book (Refereed)
  • 34.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    25 years of quality management research – Outlines and Trends2018In: International Journal of Quality and Reliability Management, ISSN 0265-671X, Vol. 35, no 1, p. 208-231Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to explore and describe how research on quality management (QM) has evolved historically. The study includes the complete digital archive of three academic journals in the field of QM. Thereby, a unique depiction of how the general outlines of the field as well as trends in research topics have evolved through the years is presented. Design/methodology/approach: The study applies cluster and probabilistic topic modeling to unstructured data from The International Journal of Quality & Reliability Management, The TQM Journal and Total Quality Management & Business Excellence. In addition, trend analysis using support vector machine is performed. Findings: The study identifies six central, perpetual themes of QM research: control, costs, reliability and failure; service quality; TQM – implementation and performance; ISO – certification, standards and systems; Innovation, practices and learning and customers – research and product design. Additionally, historical surges and shifts in research focus are recognized in the study. From these trends, a decrease in interest in TQM and control of quality, costs and processes in favor of service quality, customer satisfaction, Six Sigma, Lean and innovation can be noted during the past decade. The results validate previous findings. Originality/value: Of the identified central themes, innovation, practices and learning appears not to have been documented as a fundamental part of QM research in previous studies. Thus, this theme can be regarded as a new perspective on QM research and thereby on QM.

  • 35.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering and Sustainable Development.
    Design och effektmätning av en kulturbyggande måltidsupplevelse inom ett livsmedelsproducerande företag2012Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this paper is to apply appreciative inquiry, an action research theory and method, to the design of a dining experience with the goal of increasing employee awareness of what evokes pride at the workplace, inspiration for cooking as well as courage and what causes people to dare to try new products and approaches. A further aim was to develop a measurement tool that evaluated the initiative and mapped the employees' thoughts and feelings. Finally, the purpose of the essay was to evaluate what it was in the dinner invitation that aroused interest and curiosity, and what got people to sign up to attend the event.

    Design/methodology/approach: The work is a case study and was based on action research theory and -methodology with a specific focus on appreciative inquiry. As the work has been closely linked to the development of a dining experience inspiration and knowledge also derived from the food and meal industry.Findings: A new dining concept was developed and presented. Since the designed dining experience merges appreciative inquiry and culinary arts, it has been named appreciative dining. A case study of how the concept can be tailored to a specific organization's needs and wishes has been carried out. The results show that a stronger emphasis on one of the Total Quality Management values, in this case committed leadership, does not compensate neglect of other values. Instead, the study indicates that there must be a balance between the fundamental values embodied in Total Quality Management to successfully develop services and change efforts like appreciative dining. The study also emphasizes the importance of putting customers, employees, in the limelight when planning and implementing change initiatives.

    Originality/value: The study's originality and value lies primarily in the multidisciplinary approach applied where knowledge and experience in quality management and culinary arts have been combined with the ambition to develop a new type of dining experience.

    Suggested further research: In Sweden there is a lack of scientific research at the postgraduate level concerning appreciative inquiry and how the theory and method are applied in the country, as well as the actual results and outcomes it produces. All types of studies designed to shed light on these issues are therefore of great value because they would help us to better understand if, when and why appreciative inquiry is effective. For the culinary arts this study can provide inspiration for research into ways of which culinary experiences can be designed to create high-quality meetings, connections and conversations.

  • 36.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Exploration of text mining methodology through investigation of QMOD-ICQSS proceedings2014Conference paper (Refereed)
    Abstract [en]

    Purpose

    The purpose of the study is to explore if and how text mining methodology can be applied to investigate and analyze large amounts of academic papers. Methodology / Approach The study uses probabilistic topic modeling as method to perform exploratory data analysis on QMOD-ICQSS proceedings.

    Findings

    The findings give reason for further exploration of text mining and probabilistic topic modeling as a relevant method to extract information from large amounts of academic papers. The generated topic models serve as a foundation for other researchers to conduct more detailed analysis of the QMOD-ICQSS proceedings depending on the specific area of interest. Research Limitations The study was limited to the use of one software and modeling technique, a multi-track approach would have strengthened the results.

    Originality

    There seems not to exist any other text mining study that has been conducted on conferenced proceedings in general nor on QMOD-ICQSS proceedings specifically. Keywords Text Mining, Probabilistic Topic Modeling, Quality Movement, Total Quality Management, QMOD-ICQSS

    Paper type

    Research paper

  • 37.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Exploring research on quality and reliability management through text mining methodology2017In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 34, no 7, p. 975-1014Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to explore and describe research presented in the International Journal of Quality & Reliability Management (IJQRM), thereby creating an increased understanding of how the areas of research have evolved through the years. An additional purpose is to show how text mining methodology can be used as a tool for exploration and description of research publications.

    Design/methodology/approach - The study applies text mining methodologies to explore and describe the digital library of IJQRM from 1984 up to 2014. To structure and condense the data, k-means clustering and probabilistic topic modeling with latent Dirichlet allocation is applied. The data set consists of research paper abstracts.

    Findings - The results support the suggestion of the occurrence of trends, fads and fashion in research publications. Research on quality function deployment (QFD) and reliability management are noted to be on the downturn whereas research on Six Sigma with a focus on lean, innovation, performance and improvement on the rise. Furthermore, the study confirms IJQRM as a scientific journal with quality and reliability management as primary areas of coverage, accompanied by specific topics such as total quality management, service quality, process management, ISO, QFD and Six Sigma. The study also gives an insight into how text mining can be used as a way to efficiently explore and describe large quantities of research paper abstracts.

    Research limitations/implications - The study focuses on abstracts of research papers, thus topics and categories that could be identified via other journal publications, such as book reviews; general reviews; secondary articles; editorials; guest editorials; awards for excellence (notifications); introductions or summaries from conferences; notes from the publisher; and articles without an abstract, are excluded.

    Originality/value - There do not seem to be any prior text mining studies that apply cluster modeling and probabilistic topic modeling to research article abstracts in the IJQRM. This study therefore offers a unique perspective on the journal's content.

  • 38.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Exploring Trends, Patterns and Characteristics of Quality Management Through Text Mining2016Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    At frequent intervals, new reports and papers are published stressing the importance of high quality and quality improvement measures in the public and private sector if Sweden is to survive as a welfare state and industrial nation. The situation seems not to be unique for Sweden: similar opinions can be heard in other parts of the world as well. In the 21st century, consumers and citizens should be provided with continuously improved quality at a lower cost, otherwise businesses are likely to go bankrupt and politicians may lose the trust of the people. Quality is, thus, a word that is used persistently by people in power and the social commentators of today. From this perspective, it might seem fitting that quality, quality management (QM), total quality management (TQM) and other closely related terminologies are well defined, to make possible constructive dialogue that will culminate in effective action. This is often not the case, which is why vision statements, campaigns and other quality improvement measures risk falling short before they are even launched. With this background, the purpose of this thesis is to facilitate fruitful dialogue by examining QM-research and how trends, terminologies and research focus have shifted over time. By increasing the understanding of how QM-research has evolved it is also possible to create a coherent overview which hopefully can help to reduce confusion and polarisation amongst scholars and practitioners. In this way, it might be possible to increase the number of successful quality improvement measures as well as to lay the foundations for sustainable and system-wide quality improvement actions in society at large.

    The thesis is based on three studies, of which the first is looking into conference proceedings from one of the globally most prominent scientific conferences on quality – the QMOD-ICQSS conference. The two subsequent studies use abstracts from three of the top ranked scientific journals dealing with quality - International Journal of Quality and Reliability Management, Total Quality Management Journal and Total Quality Management & Business Excellence. All studies have been conducted according to text mining methodology, which entails usage of statistical tools in the form of hard- and software for data collection, modelling and analysis. The approach is exploratory and previously not verified with this purpose, which is why the three studies offer unique perspectives on the research field, at the same time as new methodological tools and approaches are investigated and tested.

    Through the studies it is possible to show occurrence of trends in research alignment as well as in publication design and popularity. The studies also identify central, perpetual, topics around which the research has been concentrated. These topics indicate that the research field, in spite of momentary trends and fashions, rests on a firm foundation regarding problem definition and approaches to solve them. Finally, a model is presented which summarizes the perspectives and outsets which distinguish QM and make it a research field in its own right.

  • 39.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Text Mining The Quality Paradigm(s)2019Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm.

    The findings reveal the existence of unifying topics, around which research on quality has clustered, constituting the foundational pillars of an academic quality paradigm. These foundational pillars are operational paradigms that embody both epistemological perspectives and operational concerns regarding quality. The three operative paradigms upon which the quality paradigm rests are the operative paradigm of back-end quality (orbiting around: QM, TQM and service quality), the operative paradigm of middle-way quality (orbiting around: ISO, BEMs and Quality Awards) and the operative paradigm of front-end quality (orbiting around: Reliability, Costs and Processes). The three operative paradigms differ in their levels of abstraction, accountability and system-learning emphasis. However, the mutual purpose and aim of the three operative paradigms, and hence the paradigm as a whole, is to continuously control, assure and develop systems affecting quality initiatives in service of the customer(s).

    The findings also indicate that the operative paradigms of back-end and front-end quality seem to be specializing and drifting apart, which might lead to a division of the quality paradigm into two separate paradigms.

    The studies in this thesis also confirm the existence of changes in the focus and popularity of specific topics. However, the key epistemological findings are the central and perpetual research topics that are identified – supporting the supposition that research on quality truly constitutes a delimited and recognized research paradigm.

    Furthermore, the studies show that research on quality expanded during the end of the 1980s and beginning of the 1990s, after which a contraction took place, followed by stability at the start of the 21st century. Consequently, it is found that research on quality entered a stable and mature phase in the 21st century, settling down as a distinctive and established research paradigm.

    Finally, it is found that the exploration and application of text mining is a potent approach when probing the epistemological foundations of an academic discipline.

  • 40.
    Carnerud, Daniel
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    The quality movements three operational paradigms - A text mining ventureIn: Article in journal (Refereed)
  • 41.
    Carnerud, Daniel
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Four Decades of Research on Quality: Summarizing, Trendspotting and Looking Ahead2018Conference paper (Refereed)
  • 42.
    Cronemyr, Peter
    et al.
    Linköpings Universitet.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Rönnbäck, Åsa
    SIQ - Swedish Insititute for Quality.
    A Tool For Measuring Quality Culture2016In: 19th QMOD Proceedings: International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability, 2016, Vol. 19Conference paper (Refereed)
    Abstract [en]

    Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality.  It is important to design a measurement tool that corresponds to the initiatives taken when a new management implementation such as adopting quality values is carried out. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and organizational culture, e.g. the soft side, seems to be missing within both concepts. The managers have great influence on what culture will be predominant in an organization, and how they act and behave affects the attitudes and behaviours of the co-workers within the organization. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. Furthermore, it is of interest how the employees rank both the performance and the importance of quality values and behaviours. The tool should not be a ‘certification’ but rather a diagnostic tool for continuous improvement.

  • 43.
    Cronemyr, Peter
    et al.
    Linköpings Universitet.
    Bäckström, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Rönnbäck, Åsa
    SIQ.
    Quality culture deployment: using behaviours to explain, diagnose and improve a quality culture2017In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3/4, p. 498-518Article in journal (Refereed)
    Abstract [en]

    Purpose – Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and behaviours, seems to be missing within both concepts. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. The purpose of this paper is to describe how a measuring tool which measures Quality Culture can be designed and structured. Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015 by three Swedish universities/institutes and seven organizations. During several workshops quality values and supportive and obstructive behaviours were developed and described. This resulted in a survey where employees of the participating organizations ranked performance and importance of the described behaviours. The results were presented and discussed in a fourth workshop. Findings – A framework of behaviours and a measurement tool for a Quality Culture are presented in this paper. Originality/value – The framework of behaviours, supporting or obstructing a Quality Culture, is original and may be very useful to diagnose and develop a Quality Culture.

  • 44.
    Danestad, Peter
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Markovic, Dragana
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Framgångsfaktorer och hinder vid införande av e-tjänster i kommunal verksamhet: Hur förbättrar man e-tjänster genom offensiv kvalitetsutveckling med kunden i centrum?2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Digitization is currently considered to be the most important factor of change affecting all parts of society, including the public sector. E-government is used to create more open public administration that supports innovation and participation, facilitates people's daily lives, providing higher quality and efficiency in the activities. In addition, e-government is expected to lower cost and maximize benefits for both citizens and companies as well as society at large.

    The goal of the Government has since 2012 been to make Sweden the leading country in the world in terms of utilizing the potential of digitization. Sweden has also been at the forefront in comparison with other countries in terms of internet use and citizens' use of e-government services. International comparisons show, for example, that Sweden is in sixth place, see the UN's latest compilation of e-government development in the world (UN-E Government survey 2016). However, in the same year, the Swedish National Audit Office (NAO) in its report (RIR 2016: 14) also found that public actors do not pursue this work according to Government objectives and that more can be done to develop e-government. According to the NAO, work on e-government has been short-term, overly delegated and characterized by a lack of overall responsibility and not managed in a cost-effective way.

    This case study sets out to investigate these conditions more closely, with a view to provide new knowledge about what is needed for a more successful introduction of e-services. A medium-sized municipality that introduced an e-service for the application for building permission, called "MittBygge", in 2015 was chosen as case study.

    Like previous research, this study identifies a number of crucial success factors that need to be taken into account when planning, introducing and following up the benefits of e-services. These success factors are: internal and external customer focus, education, leadership, communication, stakeholder response, the importance of measuring and defining success, sufficient resource allocation, employee involvement and commitment. The study's results also show the obstacles and challenges that may appear along the way towards more efficient and high-quality e-services. These are the absence of effective metrics, time constraints, low priority, insufficient educational efforts, difficulties with finding and understanding information, and the overall experience of e-service accessibility by the residents of the municipality. The results also show that the values behind offensive quality development, i.e.  putting the customer at the heart of the process, basing decisions on facts, working with processes, continuously working on improvements and creating conditions for stakeholder involvement, not only offers a good theoretical base for development and continuous improvement of activities but it is also an essential prerequisite for successful work.

     

  • 45.
    Dawodi, Mehrnaz
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Ständiga förbättringar inom offentlig verksamhet: Äldreomsorgen2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Nowadays in our society, leadership has a great importance in organisations because it is important how the leader strives for continuous improvement, while at the same time managing their employees by reaching the organisation's set goals. It just does not apply to only work with continuous improvements and that a leader should manage their employees within an organisation. A leader and employee must also feel motivated to go to the workplace and feel that they contribute something in the organisation. The purpose of this study was to investigate how the leader is working with continuous improvements related to the organisation's set goals. The study applies both a qualitative and quantitative method which the leaders were interviewed and the employees participated in questionnaires.

    The study shows how the leaders continually work with continuous improvement by discussing deviations, routines, goals and taking decisions together with employees in different meeting forums. In conclusion, this study showed that it is important that the leaders are responsive, working according to the needs, giving feedback and desires to create a positive spiral in the organisation in the long term, which is also a continuous improvement to achieve the organisation´s goals.

  • 46.
    Dort, Brigitte
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Delaktighet ur ledares och medarbetares perspektiv: En studie om hur ledare och medarbetare ser på delaktighet på arbetsplatsen2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study has been to explore whether the perception of what participation means differs between employees and leaders and whether any differences in the perception of the concept of participation can impact quality improvement in the workplace in general.

    This case study was based on Berman and Klefsjös (2012) cornerstone model, which is an interpretation of the concept of Total Quality Management. A survey was created based on research on participation, commitment and leadership. The results showed that participation is perceived differently by employees and leaders. Other factors that greatly influence the experience of participation are commitment and leadership. The study showed that the perception of participation also affects other fundamental values of quality improvement in the workplace. The experience of participation lies within the employee. By harmonizing the meaning of participation within the two groups, leaders can start working towards a better perception of the possibilities of participation in the workplace.

  • 47.
    Eckerdal, Ingela
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Gillberg, Ingela
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Värdeskapande ledarskap: Studie av framgångsfaktorer inom hälso- & sjukvård som arbetar Leaninspirerat2015Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The future is here to inspire and challenge. Value based Leadership and Lean and value-based care is the new terms that emerged to create value for  " those that we´re here for".  In order to obtain knowledge, a study has been carried out with the aim to contribute knowledge about the success factors that enable value creation leadership of leaders in health care who work Lean inspired.

    A qualitative case study was conducted through interviews with the Appreciative Inquiry (AI) methodology, which focuses on bringing out the positive by telling us good examples. The method helped to identify factors for success.

    Study results show good examples of value based leadership and prominent success factors for value based leadership was personal leadership skills, working methods, values and culture, committed leadership, improvement and learning culture and organizational conditions.

    Conclusions drawn is that the organization's values and culture, its working methods, the organizational conditions and value based leader complement each other and they are needed together to enable a value based leadership. The value based leader needs to be in all the management steps in the organization and even the leaders themselves are people who need a value-leader.

  • 48.
    Eckervig, Cecilia
    et al.
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Madsen, Tove
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
    Att ta värderingar från ord till beteenden: Kan Appreciative Inquiry användas för att levandegöra värderingar i en organisation och dess kultur?2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Through tradition there has been a focus on "hard values" within total quality management, for an example statistical process measurements and problem-solving techniques. Research identifies the failure to create a supportive culture for improvements as one of the main reasons why organizations fail in their quality management initiatives. Despite the knowledge that culture is a mayor key to success, there is a gap of knowledge to how, and even if, it is possible to create a supportive quality culture. What defines culture is to a large extent the values it is based up on, and that the coworkers within an organization take ownership of these values. The purpose of this research is to contribute with knowledge towards how Appreciative Inquiry (AI) can be used within organizational work with values, culture, and to identify possible effects, if any, of the method.

    An explanatory case study at an organization in the south of Sweden was conducted through two dialogue-based workshops, an online survey, and a document study.

    The result shows that AI creates a structured dialogue about values and value-related behaviors and succeeds in bringing organizational values to life. This is shown though both the perceived and demonstrated changes within coworkers, towards being in agreement and understanding the values within an organization.

  • 49.
    Ekström, Mikael
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Chefens förutsättningar att ägna sig åt systematiskt förbättringsarbete: En fallstudie av en kommunal förvaltning2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this qualitative case study was to understand what impedes and/or facilitates for some managers in a public administration body to deal with quality management.

    Given the extensive research on leadership, the chapter on theories was limited to literature and articles on leadership with a focus on i.a. effectiveness and behaviour; organizational culture, quality and change.

    Seven managers were interviewed about how they perceive leadership, their working day and quality management. A

    basic analysis was made of the managers’ calendars as they looked the week of the interview.

    The structuring of data was done on hermeneutical grounds in a six-step-process by which the initially voluminous material was condensed to the result of this study, from which the analysis was made with the questions and purpose of the study being the point of departure.

    The author concludes that the conditions for executing quality management, in this particular case, seems greatly confined. Data suggests that reasons for this are found on different system levels such as the individual level (attitudes, knowledge etc); the leadership level (administration and politics); the organizational level (climate/culture) and on the more amorphous level of “circum-stances”.

    It may be that the reader of this report perceives the conclusion to be rather “dark”. The author comments briefly on this in the discussion chapter

  • 50.
    Elizabeth, Rimay
    Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
    Six Sigma Training Programs in Practice:  How the knowledge is utilized and how candidates for the program are selected at Ericsson Microwave and MBH Supply Borås Factory: A case study at Ericsson Microwave and MBH Supply  Borås Factory2014Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    Knowledge and innovation become more central to competitive success, therefore more and more companies have instituted knowledge repositories, supporting such diverse types of knowledge as best practices, lessons learned product development knowledge, customer knowledge, methods-based knowledge and so forth. Perhaps the best news about rise of knowledge and knowledge management is that it has helped business leaders realize that technology doesn’t hold the answers. For the most mature knowledge-managing organizations today the challenge that lies ahead is forging this link between knowledge management and fundamental business strategy. Therefore knowledge plays a big role in business strategy and organizational performance.

    The ability to manage knowledge is crucial in today’s economy. The creation and diffusion of knowledge have become increasingly important factors in competitiveness. More and more, knowledge is being thought of a valuable commodity that is embedded in products (especially high-technology products) and embedded in the tacit knowledge of highly mobile employees.

    The resources that organizations use for managing and organizing their knowledge must continually adapt to the new forms and increasing amounts of knowledge that is acquired. System used to organizing both tacit and explicit knowledge are required to be constantly updated as organizations seek to learn new concepts, work with a new customers, and modify their corporate strategies as they attempt to obtain new competitive advantage. For that reason the workers participation is the knowledge process have to be embedded in daily routines.

    The aim of this study is to investigate factors behind workers involvement in Six Sigma using after the Six Sigma training program and their usage of knowledge sharing. Furthermore to understand after what kind of criteria line managers selecting individuals to Six Sigma program. Hence the initiative in Ericsson Borås Factory has been chosen as a case where workers and managers have been interviewed. It has been revealed that the factors influencing workers’ involvement in Six Sigma and improvement processes as they are predominantly related to management, organizational culture and usability of knowledge sharing and content.

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