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Transforming governmental systems
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
2016 (English)In: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, E-ISSN 2040-056X, Vol. 13, no 2, 90-108 p.Article in journal (Refereed) Published
Abstract [en]

Governmental as well as other public systems are facing new challenges due to, among other things, current information technology trends and changes in peoples’ lifestyles. Hence, ideas of web services for the citizens and agencies accessible over the net 24-hours per day are born. However, in order to implement this new type of net-based services a set of accessibility, integrity and security problems and hindrances are to be overcome. Further, the methodological challenges are far from unproblematic. Neither the artefact approach nor the approach of social systems design seems to be directly applicable. Instead, an approach called pragmatic systemics is proposed. At last, organizational transformation is not only a technical problem. Seen in a systemic perspective, the technological changes and the introduction of new artefacts have to be carefully balanced with changes in human competence, organizational structures, and system culture. © 2016 Informa UK Limited, trading as Taylor & Francis Group.

Place, publisher, year, edition, pages
2016. Vol. 13, no 2, 90-108 p.
Keyword [en]
Artefact approach, Change methodology, E-government, E-services, Pragmatic systemic approach, Social systems design
National Category
Computer and Information Science Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:miun:diva-28935DOI: 10.1080/14779633.2016.1192810Scopus ID: 2-s2.0-84982242439OAI: oai:DiVA.org:miun-28935DiVA: diva2:974801
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Article

Available from: 2016-09-27 Created: 2016-09-27 Last updated: 2016-09-27Bibliographically approved

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Holmberg, StigLöfstedt, Ulrica
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