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Social Media as a Mean for Improved Technical Communication
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
Ange, Labs C8, SP 2, Stugun, Sweden.
2016 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 29, no 4, 297-312 p.Article in journal (Refereed) Published
Abstract [en]

Technical communication (TC) is an important activity in order to provide the users of technical artifacts with necessary information concerning the operation and maintenance of the products they are using. In the current working procedures of TC, however, the users become too passive. They are just receivers of information. Further, there is no effective feedback from the users to the producers of the information. In order to overcome those problems we here propose an application of social media (SM) in future TC. By using SM as a complementary channel for TC it becomes possible for technology firms to boost their competitive advantage and to improve the quality and completeness of their TC. This technique, however, is still more of a potential and less of a reality. Several problems, mostly concerning security and confidentiality remain to be solved. The empirical base for this work comes from TIC, an EU-funded development project involving several Swedish technology companies. Published research results are somewhat scattered but several sources coherently indicate both the need and potential for SM as a vehicle in TC. By scanning the net it is further possible to identify a number of seemingly successful applications of SM in such applications.

Place, publisher, year, edition, pages
2016. Vol. 29, no 4, 297-312 p.
Keyword [en]
Technical communication, Social media, Attractive quality, Systemic approach, Information intensification
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-28708DOI: 10.1007/s11213-016-9373-8ISI: 000379237700001Scopus ID: 2-s2.0-84964031674OAI: oai:DiVA.org:miun-28708DiVA: diva2:974683
Available from: 2016-09-27 Created: 2016-09-06 Last updated: 2016-12-16Bibliographically approved

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Löfstedt, UlricaHolmberg, Stig C
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CiteExportLink to record
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Citation style
  • apa
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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Output format
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