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Healthcare personnel's experiences using video consultation in primary healthcare in rural areas
Luleå University of Technology, Luleå.
Luleå University of Technology, Luleå.
Mid Sweden University, Faculty of Human Sciences, Department of Nursing Sciences.
2017 (English)In: Primary Health Care Research and Development, ISSN 1463-4236, E-ISSN 1477-1128, Vol. 18, no 1, 73-83 p.Article in journal (Refereed) Published
Abstract [en]

Background Patients living in rural areas often need to travel long distances for access to specialist care. To increase access to specialist care, video consultation between patients in primary healthcare and specialist care has been used. In order for this new method to be developed and used to the fullest, it is important to understand healthcare personnel's experiences with this intervention. Objective The aim of this study was to describe healthcare personnel's experiences using video consultation in their work in primary healthcare. Method A mixed methods design was used, and the data were analysed using qualitative and quantitative analysis methods. Interviews were conducted with eight general practitioners and one district nurse, all of whom had conducted a video consultation with a patient and a specialist physician or a cardiac specialist nurse. After each video consultation, the participants completed a consultation report/questionnaire. Results Healthcare personnel considered video consultation to provide quicker access to specialist care for the patient, and greater security when the video consultation encounter was conducted at their own primary healthcare centre. They considered video consultation an opportunity to provide education and for the patients to ask questions. Conclusion Video consultation is a satisfactory tool for healthcare personnel, and the technology is a new, useful method, especially for the district nurses. Further, video consultation is an opportunity for healthcare personnel to learn. However, for it to work as an accepted method, the technology must function well and be user friendly. It must also be clear that it is beneficial for the patients and the healthcare personnel.

Place, publisher, year, edition, pages
2017. Vol. 18, no 1, 73-83 p.
Keyword [en]
healthcare personnel, mixed methods, rural area, specialist care, video consultation
National Category
Nursing
Identifiers
URN: urn:nbn:se:miun:diva-28654DOI: 10.1017/S1463423616000347ISI: 000396373000008PubMedID: 27640522Scopus ID: 2-s2.0-84988358554OAI: oai:DiVA.org:miun-28654DiVA: diva2:956533
Available from: 2016-08-30 Created: 2016-08-30 Last updated: 2017-04-24Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf