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How Communicative Leadership influences co-workers’ health: A Quality Management perspective
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics. (Kvalitetsteknik, DEMICOM)ORCID iD: 0000-0001-7621-2649
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics. (Kvalitetsteknik, DEMICOM)ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Science, Technology and Media, Department of Media and Communication Science. (CORE@DEMICOM)ORCID iD: 0000-0001-6645-2980
2016 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, no 2, 143-158 p.Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.

Paper type Research paper. 

Place, publisher, year, edition, pages
2016. Vol. 8, no 2, 143-158 p.
Keyword [en]
Well-being, Communicative leadership, Co-worker health, Health-related quality management, Leadership behaviors, Working environment
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-28353DOI: 10.1108/IJQSS-08-2015-0059Scopus ID: 2-s2.0-85010645232Local ID: DEMICOMOAI: oai:DiVA.org:miun-28353DiVA: diva2:947046
Available from: 2016-07-06 Created: 2016-07-06 Last updated: 2017-02-14Bibliographically approved

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Bäckström, IngelaIngelsson, PernillaJohansson, Catrin
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CiteExportLink to record
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Citation style
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