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Taking a Holistic Perspective on Technical Communication and Lean
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-7621-2649
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.ORCID iD: 0000-0003-4153-5549
2015 (English)In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 19, no 2, p. 103-122Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose is also to analyze the results from a holistic perspective using the Synergy-4 model, a multi-perspective approach which considers four different spheres of an organization at a time in order to discover synergies.

Methodology/Approach: To fulfill the purpose, 15 interviews in four different companies were conducted. These were then analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.

Findings: Taking a Lean perspective could enhance the status of TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

Place, publisher, year, edition, pages
2015. Vol. 19, no 2, p. 103-122
Keyword [en]
Lean, Quality Management, System thinking, Technical Communication
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-26801DOI: 10.12776/QIP.V19I2.608Scopus ID: 2-s2.0-84952657313OAI: oai:DiVA.org:miun-26801DiVA, id: diva2:890593
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KATI - Kundanpassad teknikinformation
Available from: 2016-01-04 Created: 2016-01-04 Last updated: 2017-08-10Bibliographically approved

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fulltext(427 kB)40 downloads
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Publisher's full textScopushttp://dx.doi.org/10.12776/qip.v19i2.608

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Ingelsson, PernillaLöfstedt, UlrikaBäckström, IngelaÖberg, Lena-Maria

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Ingelsson, PernillaLöfstedt, UlrikaBäckström, IngelaÖberg, Lena-Maria
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Department of Quality Technology and Management, Mechanical Engineering and MathematicsDepartment of Computer and System science
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Reliability and Maintenance

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