miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Makers and Shapers or Users and Choosers Participatory Practices in Digitalization of Public Sector
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), Springer, 2015, 222-232 p.Conference paper, Published paper (Refereed)
Resource type
Text
Abstract [en]

The idea that public e-services are better off being designed with the potential users' needs in focus is today an almost unquestioned truth (user centered design maybe being the most frequent methodological toolbox). The idea that they are even better off being designed with the potential users is an almost equally established understanding (where participatory design could be claimed to be the most prominent methodology). However, in this paper the overall claim is that by a combination of updated design thinking, and development and participatory studies from outside the digital design discipline, a deepened and more nuanced understanding of participatory practices is presented. This is shown by an exploratory study on the design process of a public e-service to make the city accessible for its citizens and visiting tourists.

Place, publisher, year, edition, pages
Springer, 2015. 222-232 p.
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 9248
Keyword [en]
Public e-services, Critical design, Participatory practices, Exploratory study
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:miun:diva-26573DOI: 10.1007/978-3-319-22479-4_17ISI: 000362426900017Scopus ID: 2-s2.0-84944810894ISBN: 978-3-319-22479-4 (print)OAI: oai:DiVA.org:miun-26573DiVA: diva2:883464
Conference
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV), AUG 30-SEP 02, 2015, Thessaloniki, GREECE
Available from: 2015-12-17 Created: 2015-12-17 Last updated: 2016-01-07Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Gidlund, Katarina L.
By organisation
Department of Information and Communication systems
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 906 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf