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Robust change: En modell för processutveckling med fokus på kundvärde, robusthet och förändringsvänlighet
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2015 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
Abstract [en]

The aim of present study was to create greater understanding and knowledge of how an

organization, in practice, can achieve robust but at the same time change friendly processes,

while maintaining or increasing customer value. The following research questions were

answered: How can an organization, in practice, create a common understanding of their actual

present situation in terms of robustness and change kindness in their processes? How can an

organization, in practice, identify and prioritize areas for improvement that leads to robust but at

the same time change friendly processes? The study design was a qualitative case study where a

model was tested to examine the research questions. The model is built up on identified customer

value, flow mapping extended with narrative networks, and a workshop with problem solving in

groups. Results and conclusions showed how an organization in practice could work with the

model RobustChange.

Place, publisher, year, edition, pages
2015. , 52 p.
National Category
Social Sciences Interdisciplinary
Identifiers
URN: urn:nbn:se:miun:diva-25833OAI: oai:DiVA.org:miun-25833DiVA: diva2:851199
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKVLA 60 higher education credits
Supervisors
Available from: 2015-09-09 Created: 2015-09-03 Last updated: 2015-09-09Bibliographically approved

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Robust Change(1545 kB)111 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf