miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Can Lean improve the status of Technical Communication?: Taking a system perspective
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.ORCID iD: 0000-0001-7621-2649
Mid Sweden University, Faculty of Science, Technology and Media, Department of Computer and System science.ORCID iD: 0000-0003-4153-5549
2014 (English)In: 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality / [ed] Su Mi Dahlgard-Park and Jens J. Dahlgaard, Lund: Lund University Library Press , 2014Conference paper, Published paper (Refereed)
Abstract [en]

Purpose - The purpose of this paper was to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose was also to analyze the results from a holistic perspective using the Synergy-4 model.Methodology- To fulfill the purpose, 15 interviews in four different companies have been conducted. The interviews were analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.Results - Taking a Lean perspective could enhance the status on TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.

Place, publisher, year, edition, pages
Lund: Lund University Library Press , 2014.
Keyword [en]
Quality Management, Lean, Technical Communication, system, values, culture
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-23339ISBN: 978-91-7623-086-2 (print)OAI: oai:DiVA.org:miun-23339DiVA: diva2:760928
Conference
17th QMOD-ICQSS Conference 3-5 September 2014, Prague, Czech Republic
Projects
KATI, Kundanpassad teknikinformation
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2016-12-02Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Löfstedt, UlricaIngelsson, PernillaBäckström, IngelaÖberg, Lena-Maria
By organisation
Department of Computer and System scienceDepartment of Quality Technology and Management, Mechanical Engineering and Mathematics
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar

Total: 344 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf