miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Why is it Suddenly so Easy to Change?
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics. (Kvalitetsteknik)ORCID iD: 0000-0002-5431-0392
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2015 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 7, no 2/3, 334-348 p.Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to contribute with knowledge concerning how to drive, generate and energize change and development in social systems. A potential key to meet this challenge is the strength-based change management approach called appreciative inquiry (AI). A centralcomponent of AI is the “AI interview”, which has evolved into a distinct activity that enables the past and the future to be used as a generative source for on-going learning about strengths, opportunities,aspirations and results. The AI interview has in previous studies shown an often surprisingly high ability to generate development and change in social systems. However, the understanding of the generative “mystery” of the AI interview, focusing on the value experienced by both the people conducting the interview and those being interviewed, is still in need of further exploration. Furthermore, the evident generativity of the AI interview has not yet been integrated to any large extent into quality management. The purpose of this paper is to change that.

Design/methodology/approach

The researchers have studied the customer experience of conducting an AI interview based on feedback from 97 AI students at Mid Sweden University.

Findings

Among the results, eight categories of value are identified.

Originality/value

The paper contributes with new knowledge concerning the values experienced during participation in an AI interview. The paper also highlights ideas on how the generativity of the AI interview could be increasingly integrated into quality management.

Place, publisher, year, edition, pages
2015. Vol. 7, no 2/3, 334-348 p.
Keyword [en]
Appreciative Inquiry, Quality Management, Customer Value, Generativity
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:miun:diva-23082DOI: 10.1108/IJQSS-02-2015-0019Scopus ID: 2-s2.0-84930741324OAI: oai:DiVA.org:miun-23082DiVA: diva2:750673
Projects
Ex-Track
Funder
Knowledge Foundation, 220013
Available from: 2014-09-29 Created: 2014-09-29 Last updated: 2016-12-02Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Lilja, JohanRichardsson, Daniel
By organisation
Department of Quality Technology and Management, Mechanical Engineering and Mathematics
In the same journal
International Journal of Quality and Service Sciences
Other Engineering and Technologies

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 416 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf