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Teori U som metod för mer lärande organisationer: En fallstudie av MEKA projektet i Strömsund kommun
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2014 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
Abstract [sv]

Syftet med denna studie var att skapa förståelse kring hur processer kring teori U kan användas för att skapa förutsättningar för en lärande organisation, som präglas av högre effektivitet och kvalitet i dess processer. Undersökningen gjordes i form av en fallstudie på MEKA projektet i Strömsund kommun där projektets nätverksteam intervjuades. MEKA (Mångfald, Egenmakt, Kunskap, Arbete) syftar till att effektivisera och kvalitetssäkra introduktionsprocessen för nyanlända. Detta gjordes för att se på vilket sätt de workshopar som genomförts med nätverksteamet, inspirerade av teori U, hade bidragit till att skapa lärande organisationer. Resultaten visade att workshoparna framgångsrikt använt sig av teori U, vilket skapat mer organisatoriskt lärande hos nätverksteamet. Kundfokus, systemtänkande och viljan att hitta nya lösningar till problem var de mest framträdande resultaten från workshoparna. Detta innebär att organisationer med fördel kan använda sig av teori U workshopar, för att uppnå mer lärande organisationer som är bättre rustade för framtida utmaningar.  Studiens generaliserbarhet begränsas av att det är en fallstudie genomförd på endast ett fall.

Nyckelord:

offensiv kvalitetsutveckling, lärande organisationer, teori U, kundfokus, systemtänkande

Abstract [en]

The object of this study was to create an understanding regarding how processes from theory U can be used to create better conditions for a learning organization, which is characterized by higher efficiency and quality within its processes. The study was conducted as a case study on the MEKA project in Strömsund municipality, where the network team within the project was interviewed. MEKA (an acronym for diversity, empowerment, knowledge, work) is a project developed to make the introduction process for newly arrived refugees more efficient and with higher quality. This was done to see in what way the workshops who had been held, which were influenced by theory U, had contributed to creating learning organizations. The results showed that the workshops had successfully used the theory U, which had led to more organizational learning within the network team. Customer focus, systems thinking and a willingness to find new solutions were the most significant results from the workshops. This means that organizations advantageously can use theory U, in order to achieve more learning organizations which are better equipped for the challenges that the future holds. However, the generalizability is limited, as the case study was only conducted on one single case. 

Keywords: Total Quality Management (TQM), learning organizations, theory U, customer focus, systems thinking

Place, publisher, year, edition, pages
2014.
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-22506OAI: oai:DiVA.org:miun-22506DiVA: diva2:734111
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKVLA 60 higher education credits
Available from: 2014-08-27 Created: 2014-07-14 Last updated: 2014-08-27Bibliographically approved

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File name FULLTEXT01.pdfFile size 440 kBChecksum SHA-512
386fdf928fe79da328ef7d788d2011f391fadf7447bb2199ed16b280abe2d5e09cf7ebd6b6a649591c20715bbd80e3cea3f9b2e1c9a423ae07bc6554949b20ba
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
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  • sv-SE
  • Other locale
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Output format
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