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Multi-dimensional data modelling for a tourism destination data warehouse
University of Applied Sciences Weingarten-Ravensburg.
Mid Sweden University, Faculty of Human Sciences, Department of Tourism Studies and Geography. (ETOUR)ORCID iD: 0000-0003-3964-2716
University of Applied Sciences Weingarten-Ravensburg.
University of Applied Sciences Weingarten-Ravensburg.
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2013 (English)In: Information and Communication Technologies in Tourism 2013, Proceedings of the ENTER Conference 22-25 January 2013, Innsbruck, Austria / [ed] Cantoni, L. & Xiang, Z, Springer Berlin/Heidelberg, 2013, p. 157-169Conference paper, Published paper (Refereed)
Abstract [en]

Information and communication technologies (ICTS) play a crucial role to increase the knowledge base of destination stakeholders. Organisational learning and managerial effectiveness can particularly be enhanced by applying methods of business intelligence (BI). Although huge amounts of data are available in tourism destinations these valuable knowledge sources typically remain unused. The described problem is solved by conceptualizing, prototypically implementing and testing a novel destination management information system (DMIS) that applies methods of BI and data warehousing for the leading Swedish ski destination, Åre. As being a central DMIS component, the destination-wide data warehouse (DW), its underlying multi-dimensional data model, the technical architecture, as well as critical implementation issues are discussed. Finally, the prototypical implementation of the DMIS focussing on the data warehouse and OLAP functionalities for customer feedback processes proved the suitability and effectiveness of the proposed overall architecture.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2013. p. 157-169
Keywords [en]
business intelligence, tourism, knowledge management
National Category
Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-20391Local ID: ETOUROAI: oai:DiVA.org:miun-20391DiVA, id: diva2:668660
Conference
ENTER Conference 22-25 January 2013(Innsbruck, Austria)
Available from: 2013-12-02 Created: 2013-12-02 Last updated: 2016-11-21Bibliographically approved

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Fuchs, MatthiasLexhagen, Maria

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CiteExportLink to record
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Citation style
  • apa
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  • asciidoc
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