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User-driven innovation in tourism: A review of methodologies
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. Uppsala University. (ETOUR)
2011 (English)In: Journal of Quality Assurance in Hospitality & Tourism, Vol. 12, no 4, 289-315 p.Article in journal (Refereed) Published
Abstract [en]

This literature study reviews user-driven innovation and establishes a typology of its forms in a tourism context. Sixteen methods are distinguishable. They comprise situations where users are actively involved and methods where information is collected without direct user involvement. The nature and intensity of the dialogue between companies and their customers are addressed. Drawing on this existing research, the article concludes that there is still little comprehensive follow-up on user-driven innovation in tourism and its impact on quality improvements and assurance. Key areas for future studies are identified.

Place, publisher, year, edition, pages
2011. Vol. 12, no 4, 289-315 p.
Keyword [en]
user-driven innovation; knowledge; new products; quality improvement; innovation management
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:miun:diva-20342Local ID: ETOUROAI: oai:DiVA.org:miun-20342DiVA: diva2:667604
Available from: 2013-11-27 Created: 2013-11-27 Last updated: 2014-01-30Bibliographically approved

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