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Implementering av affärssystem i en offentlig verksamhet: En studie om ledarskapet och medarbetarnas delaktighet i enimplementeringsprocess
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Technology and Management, Mechanical Engineering and Mathematics.
2013 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
Abstract [sv]

Undersökning i denna uppsats har utgjorts av en fallstudie. Fokus i vårt arbetehar legat på implementering, ledarskap och delaktighet.Syftet med vårt examensarbete har varit att studera hur implementeringen avaffärssystem kan gå till i en offentlig organisation och hur medarbetarnasdelaktighet samt chefernas ledarskap ser ut under implementeringen. Detövergripande syftet har varit att identifiera förbättringsområden och ge förslagtill lösningar. Vi har utgått från att kombinera en kvantitativ enkät medkvalitativa djupintervjuer för vår fallstudie.Sammanfattningen av våra slutsatser var följande: Den studeradeorganisationen inom offentliga sektorn är stor, komplex, hierarkisk samt har enspecifik ansvarsfördelning med befattningar och behörigheter och därför har enstegvis implementering tillämpats. Styrkor i implementeringsprocessen harvarit: projektmetodik, planering, stegvis införande, nyckelpersonerna somavancerade användare, testverksamhet och en egen förvaltningsorganisation.Svagheter i implementeringsprocessen har varit: ledarskap, förändringsledning,delaktighet, utbildning, kommunikation, resursplanering, oklart syfte, otydligamål samt vision som inte kommunicerats ut till medarbetarna i organisationen.Svagheter och styrkor sammanfattades i en egenutvecklad modell som delarimplementeringsprocessen i två delar – den tekniska och den organisatoriska.Den avgörande faktorn i implementeringsprocessen visade sig vara denorganisatoriska delen med aspekter som handlar om organisation och ledning.

Abstract [en]

The investigation in this paper consisted of a case study. The focus of our workhas been on implementation, leadership and participation.The aim of this thesis was to study how the implementation of ERP can go to apublic organization and how employee participation and managers' leadershiplooks during implementation. The overall aim has been to identify areas forimprovement and suggest solutions. We have combined a quantitative surveyand qualitative interviews for our case study.The summary of our conclusions were the following: The studied organizationin the public sector is large, complex, and hierarchical and has a specificresponsibility with roles and permissions and that is why a stagedimplementation with sixth insertion step has been applied. Strengths in theimplementation process were: project methodology planning, gradual entry keypersonnel, and advanced users, testing activities and its own managementstructure. Weaknesses in the implementation process were: leadership, changemanagement, empowerment, education, communication, resource planning,unclear purpose, unclear objectives, and vision that are not communicated tothe employees in the organization. Weaknesses and strengths were summarizedin a proprietary model that shares the implementation process in two parts- thetechnical and the organizational. The decisive factor in the implementationprocess proved to be the organizational part, aspects of which involveorganization and management.

Place, publisher, year, edition, pages
2013. , 90 p.
Keyword [en]
ERP-system, public sector, implementation process, leadership, participation
Keyword [sv]
Affärssystem, offentlig sektor, implementeringsprocess, ledarskap, delaktighet
National Category
Natural Sciences
Identifiers
URN: urn:nbn:se:miun:diva-19812OAI: oai:DiVA.org:miun-19812DiVA: diva2:644301
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKVLA 60 higher education credits
Presentation
2013-05-29, Mittuniversitetet, Kunskapens väg 8, Östersund 831 25, 18:00 (Swedish)
Supervisors
Examiners
Available from: 2014-06-27 Created: 2013-08-29 Last updated: 2014-06-27Bibliographically approved

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Implementering av affärssystem i en offentlig verksamhet(965 kB)228 downloads
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Zatloukalova, LenkaMalmrot, Catarina
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
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