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'Demand driven development of public e-services': Dominant, hidden and contrasting stories
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2012 (English)In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Springer, 2012, Vol. 7443 LNCS, 66-77 p.Conference paper, Published paper (Other academic)
Abstract [en]

The idea of participation and demand driven development is not unique for the applied area of development of public e-services, it has for long been an issue in development stands and has moved relatively unchecked from the margins to the mainstream of development since mid 1980s. The promise of empowerment and transformative development has though been severely questioned during the past decade in development research and practice in lack of sufficient evidence that the idea is living up to the expected standards. However, in eGovernment, demand driven development of public e-service is on the contrary growing. Expectations such as enhanced use, better services and more efficient resource utilization are expressed in different contexts. In this article the idea of demand driven development of public e-services is analyzed discursively in order to gain a deeper understanding of how the narrative is told, retold and challenged. The results show that from a design perspective it is rewarding to acknowledge both the dominant, hidden and contrasting stories in order to understand challenges in development work. © 2012 IFIP International Federation for Information Processing.

Place, publisher, year, edition, pages
Springer, 2012. Vol. 7443 LNCS, 66-77 p.
Keyword [en]
critical design approaches, Demand driven development, discursive levels of design, public e-services
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:miun:diva-17262DOI: 10.1007/978-3-642-33489-4_6Scopus ID: 2-s2.0-84865603469ISBN: 978-364233488-7 (print)OAI: oai:DiVA.org:miun-17262DiVA: diva2:563156
Conference
11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012;Kristiansand;3 September 2012through6 September 2012;Code92337
Note

Source: Scopus

Available from: 2012-10-29 Created: 2012-10-27 Last updated: 2015-07-01Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf