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One for all, all for one - Performing citizen driven development of public e-services
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2011 (English)In: Lecture Notes in Computer Science, Springer, 2011, Vol. 6847 LNCS, p. 240-251Conference paper, Published paper (Refereed)
Abstract [en]

The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation. © 2011 IFIP International Federation for Information Processing.

Place, publisher, year, edition, pages
Springer, 2011. Vol. 6847 LNCS, p. 240-251
Series
Lecture notes in computer science, ISSN 0302-9743 ; 6847
Keywords [en]
analysis of concepts, citizen driven, development, eParticipation, estimation, participation, public e-services
National Category
Computer Sciences
Identifiers
URN: urn:nbn:se:miun:diva-15359DOI: 10.1007/978-3-642-23333-3_21Scopus ID: 2-s2.0-80052783056ISBN: 978-364223332-6 (print)OAI: oai:DiVA.org:miun-15359DiVA, id: diva2:467034
Conference
3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011; Delft; 29 August 2011 through 1 September 2011; Code 86429
Available from: 2011-12-18 Created: 2011-12-18 Last updated: 2018-01-12Bibliographically approved

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Gidlund, Katarina L.

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf