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The knowledge destination: – a customer information-based destination management information system
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (ETOUR)ORCID iD: 0000-0003-3964-2716
(ETOUR)
Mid Sweden University, Faculty of Human Sciences, Department of Social Sciences. (ETOUR)ORCID iD: 0000-0002-6610-9303
2011 (English)In: Information and Communication Technologies in Tourism 2011 / [ed] Law, R., Fuchs, M. and Ricci, F.,, Springer, 2011, 417-429 p.Conference paper, Published paper (Refereed)
Abstract [en]

Huge amounts of customer-based data, such as tourists' website navigation, transaction and survey data are available in tourism destinations, however, remain largely unused (Pyo, 2002). This paper presents the concept of a knowledge-based destination management information system (DMIS) that supports value creation through enhanced decision making. Information is extracted from heterogeneous data sources of the Swedish tourism destination of Are and is categorized in explicit feedback (e.g. survey data) and implicit information traces (e.g. navigation and transaction data). Methods of business intelligence are applied to retrieve interesting data patterns, thus, to generate knowledge in the form of empirically validated models. The paper deduces new insights about the applicability of data mining techniques and related models at tourist destinations depending on the type of tourism data and concrete problem characteristics at hand (Pick & Schell, 2002).

Place, publisher, year, edition, pages
Springer, 2011. 417-429 p.
Keyword [en]
Tourism, destination management, information system
National Category
Business Administration
Identifiers
URN: urn:nbn:se:miun:diva-13861DOI: 10.1007/978-3-7091-0503-0_34ISI: 000289967000034Local ID: ETOURISBN: 978-3-7091-0502-3 (print)OAI: oai:DiVA.org:miun-13861DiVA: diva2:419866
Conference
International Conference on Information and Communication Technologies in Tourism 2011, Jan 26-28, 2011, Innsbruck, Austria
Projects
Customer based innovation in tourism
Note

Conference: International Conference on Information and Communication Technologies in Tourism 2011 Location: Innsbruck, AUSTRIA Date: JAN 26-28, 2011

Available from: 2011-05-30 Created: 2011-05-30 Last updated: 2016-11-21Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf