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What Does it Mean to Serve the Citizen in E-Services? - Towards a Practical Theory Founded in Socio-Instrumental Pragmatism
Department of Management & Engineering, Linköping University.
2007 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 3, no 3, p. 135-159Article in journal (Refereed) Published
Abstract [en]

In what way is a public e-service a service to citizens? This question has driven a practical inquiry into a planned e-service application for municipal child care. A requirements specification for an e-service application was investigated. The e-service application was found to lack proper information about child care supply options, and rules and regulations concerning the child care. Important changes of social relations between municipality and parents were not communicated. The citizen was mainly seen as an information supplier and not as someone to serve. Results from this practical inquiry have been abstracted into an evolving practical theory. This practical theory consists of a definition of public e-services and abstracted patterns of e-service actions. The practical inquiry has been informed by practical theories all founded in socioinstrumental pragmatism. As basis for the study, a special elaboration of the concepts of practical inquiry and practical theory has been made in the paper.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet , 2007. Vol. 3, no 3, p. 135-159
Keywords [en]
E-government, e-service, practical inquiry, action research, practical theory
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:miun:diva-13132OAI: oai:DiVA.org:miun-13132DiVA, id: diva2:389665
Available from: 2011-01-19 Created: 2011-01-19 Last updated: 2018-01-12

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Computer and Information Sciences

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf