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Gaps Between Inteded and Actual Use - Turning Problems inot Opportunities in health Informatics
Information & Systems Management, Dept of Computer and Information Science, Linköping University.
Centre for Information and Communications Research, Stockholm School of Economics.
2006 (English)In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2, no 2, p. 33-53Article in journal (Refereed) Published
Abstract [en]

There has been a rapid increase in interest to utilise the www for communication between the healthcare sector and the public. However, the potential seen by proponents is far greater than the actual achieved use. Some proponents may have overrated the potential, but in many projects there is a gap between the actual and possible achievement. In this article, we explore how the gap between envisaged and actual use can be closed, drawing on published healthcare management and health informatics studies, Actor-Network Theory and using two case studies of Swedish health informatics services. We identify two important factors for closing the gap. The first is an attitude towards unintended use as a source of further valuable adoption, rather than as behaviour to be corrected. The second is the identification and promotion of networks that support the use of the eservice, rather than focusing too narrowly on the e-service itself.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet , 2006. Vol. 2, no 2, p. 33-53
Keyword [en]
health informatics, e-health, unexpected use, misuse, feedback, unsolicited user feedback, actor-network theory, translation, imaginator
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:miun:diva-13122OAI: oai:DiVA.org:miun-13122DiVA, id: diva2:389642
Available from: 2011-01-19 Created: 2011-01-19 Last updated: 2018-01-12Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf