miun.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Användare och användning: av information och handlingar i moderna polisorganisationer
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2010 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study examines use and users of information and records originating in the context of a contemporary police organisation. This area of research has only been of focus for a relatively few researchers. This in contrast to use and users of historical archives which has been in centre for more studies. The study is conducted with a quantitative method structuring data from 120 selected registered matters containing user queries. The research questions addressed are:

- what user categories use the records of the authority

- which are the ways of contacting the authority preferred by the users

- which are the identifiers provided by the users and how well are they matched by the search artefacts available to the staff of the authority

- what information and records are sought-after by the users.

For comparing the identifiers provided to the search artefacts has been selected the two most frequently used registry systems within the authority. They are the registries for criminal matters and for traffic related matters. To analyse the findings are used a theoretical framework from the Records Continuum theory with special interest in the fourth dimension.

Models of users and use of records and information are used both to structure the data collected and to analyse the findings. The used models are different in their ways of categorizing the users and their reasons for using records. This due to different the perspectives and research of the they are based on. The results of the study shows that the characteristics of users and use of records are dependent of the records held by the actual organization (here authority). In the researched organization users from other organizations are far more frequent than private users. The private users also contact the authority in many different ways preferring direct contact when other organizations are more likely to use fewer ways of contact and preferring non-direct ways of contact. The identifiers used differs between the different user groups and are also depending on the type of record requested.

Place, publisher, year, edition, pages
2010. , p. 44
Keyword [sv]
användare, användning, handling, begreppsindikator, sökhjälpmedel, sökbeteende, polisen
Identifiers
URN: urn:nbn:se:miun:diva-11611OAI: oai:DiVA.org:miun-11611DiVA, id: diva2:322665
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2010-07-05 Created: 2010-06-08 Last updated: 2010-07-05Bibliographically approved

Open Access in DiVA

fulltext(233 kB)456 downloads
File information
File name FULLTEXT01.pdfFile size 233 kBChecksum SHA-512
aff039cc3956bffda3b282a72b082b99855f76d79e94bf8dbff1b91ed2bb2cf6e30cde314d4c95c5c39ace75822d1b9dd4293371b7c619b9aefae466c6650def
Type fulltextMimetype application/pdf

By organisation
Department of Information Technology and Media

Search outside of DiVA

GoogleGoogle Scholar
Total: 456 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 149 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf