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A User Centred Access Model
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
Responsible organisation
2006 (English)In: Social informatics: an information society for all? : in remembrance of Rob Kling : proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia, September 21-23, 2006, New York: Springer , 2006, Vol. 223, 445-455 p.Conference paper, (Other academic)
Abstract [en]

This paper presents a model to assist in the ability to judge access by private persons to the Internet in general, and to Public Information Systems, PIS, particularly. It has its starting point in the Swedish Government�s endeavour to turn Sweden into the first �information society for all�. When the available statistics concerning the access to a PC and the Internet in Swedish homes are studied it is easy to think that this vision may soon be realised. Of course, access to the technical equipment is a fundamental condition in order to be able to use the Public Information Systems, but unfortunately, is not the only one. Several studies have shown that it is not possible to equate possession and use. A number of access models or frameworks designed to judge whether or not a person has access to the ICTs do exist. However, it is my opinion that there is a deficiency in these models; they do not start out from the individual user�s prerequisites, but rather judge the external conditions available for possible access. Assisted by four empirical studies, interviews and questionnaires, a number of access barriers experienced by the users have been identified. The studies show that in addition to the technological hindrances, a series of more elusive ones also exist originating from prevailing norms and values in the environment the user lives in. The barriers are categorised into five groups; to have, to be able, to will, to may and to dare. Together these notions form the User Centred Access Model, UCAM, which is suggested for use in charting and communicating the necessary considerations that must be taken into account in the development of Public Information Systems aimed for e-governmental issues.

Place, publisher, year, edition, pages
New York: Springer , 2006. Vol. 223, 445-455 p.
Series
IFIP International Federation for Information Processing, ISSN 1571-5736 ; 223
Keyword [en]
User centered access, access barriers, digital divide, information society
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-5878DOI: 10.1007/978-0-387-37876-3_35Scopus ID: 2-s2.0-33846271069Local ID: 4063ISBN: 0-387-37875-8 (print)OAI: oai:DiVA.org:miun-5878DiVA: diva2:30911
Conference
IFIP International Federation for Information Processing
Available from: 2008-09-30 Created: 2008-09-30 Last updated: 2016-10-03Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf