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Personas in uniform: Police officers and information technology
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.ORCID iD: 0000-0002-2575-3653
Responsible organisation
2006 (English)In: Proceedings of the Fourteenth European Conference on Information Systems (ECIS 2006): Göteborg, June 12-14, 2006Conference paper, Published paper (Refereed)
Abstract [en]

This paper apply personas to explore and analyze the highly regulated and (seemingly) uniform work practice of police officers. Historically, many information systems and information technology applications for the police has failed to meet the requirements of officers working in the field. It is claimed that a richer understanding of the practice outside the police station can result in more successful implementations of information systems for the police. An analysis of police practice is conducted through four personas of officers. The personas are derived through an analysis of an extensive set of qualitative data data from both police experience, and from observations and interviews. The personas are then situated in scenarios to visualize information related problems in the practice. The paper conclude that persona is a useful technique to analyze police work for design purpose.

Place, publisher, year, edition, pages
2006.
Keyword [en]
Users, Personas, Temporal structures
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-4570Scopus ID: 2-s2.0-84870637793Local ID: 3433OAI: oai:DiVA.org:miun-4570DiVA: diva2:29602
Conference
Fourteenth European Conference on Information Systems (ECIS 2006), Göteborg, June 12-14
Available from: 2008-12-16 Created: 2008-11-16 Last updated: 2015-03-17Bibliographically approved

Open Access in DiVA

fulltext(347 kB)153 downloads
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Type fulltextMimetype application/pdf

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Borglund, Erik
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Total: 153 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf