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Learning from chaos : a necessity for adapting quality management to the future?
Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics. (Kvalitetsteknik)ORCID iD: 0000-0001-7621-2649
Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics.ORCID iD: 0000-0001-5610-2944
Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics.
Responsible organisation
2007 (English)Conference paper, (Other academic)
Abstract [en]

The purpose of this paper is to describe the core leadership behavior in Change Oriented Leadership, the KaosPilots and Deming´s 14 points. Furthermore we aim to compare similarities and differences in these leadership behaviors, in order to propose new leadership behaviors within Quality Management to fit tomorrow´s more creativity based organizations. Methodology The research has been conducted through describing and comparing core leadership behaviors, in Change Oriented Leadership, KaosPilots and Deming´s 14-points. Findings Our comparison indicates that there are behaviors in the Change Oriented Leadership that are missing in Quality Management and probably would benefit organizations if they were adopted. The leadership that the KaosPilots addresses is different from the leadership in Quality Management in many ways but probably necessary to learn from to meet new demands from the customers and the co-workers. Originality/value Leadership within Quality Management developed with innovation and entrepreneurship from Change Oriented Leadership complimented with playfulness and chaos from the KaosPilots would most likely generate a more creative environment and thereby create more competitive organizations.

Place, publisher, year, edition, pages
Lund, 2007. , - p.
Keyword [en]
Quality Technology and Management, TQM, Quality control, Leadership behavior, Quality Management, KaosPilots, Change Oriented Leadership, Total Quality Management (TQM)
Keyword [sv]
Kvalitetsteknik, Kvalitet
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:miun:diva-4289Local ID: 5079OAI: oai:DiVA.org:miun-4289DiVA: diva2:29321
Conference
10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.
Available from: 2008-12-07 Created: 2008-12-07 Last updated: 2016-12-02Bibliographically approved

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Bäckström, IngelaIngelsson, PernillaWiklund, Håkan
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf