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Usability study of the joint website of the Swedish Company Registration Office and the Swedish National Tax Board
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
2007 (English)In: Proceedings of WWCS 2007: the 8th International Conference on Work with Computing Systems, May 21st-24th 2007, Stockholm, Sweden, 2007Conference paper, (Refereed)
Abstract [en]

The Internet forms an important component of eGovernment strategy, the use of Information and Communication Technology (ICT) in public administrations combined with organisational change and new skills in order to improve public services. In this paper we describe the work in progress in a Swedish project called �Mitt företag� by NUTEK aimed to provision of One-Stop-Shop services to people who want to start their own business. We are going to present a usability evaluation study of the Website of Swedish Company Registration Office and the Swedish National Tax Board. The e-service has a low level of acceptance among user since many of the tasks take too much time and effort to complete. Comparing these results against our usability measures and the golden heuristic rules we find many discrepancies.

Place, publisher, year, edition, pages
2007.
Keyword [en]
Usability, Website, eGovernment
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-4232Local ID: 4973OAI: oai:DiVA.org:miun-4232DiVA: diva2:29264
Available from: 2008-09-30 Created: 2008-09-30 Last updated: 2011-04-12Bibliographically approved

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Sandberg, Karl W.
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf