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Critical Success Factors from a Social Insurance Project in Sweden
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media.
Responsible organisation
2004 (English)In: Proceedings from IADIS International Conference e-Society 2004, IADIS Press , 2004, 87-94 p.Conference paper, Published paper (Refereed)
Abstract [en]

After 30 years holding the same course, a new pension scheme and IT system was introduced in Sweden. It is described as one of Sweden�s largest IT projects with approx. 1 800 000 lines of code produced by the IT department of the Swedish social insurance administration. The administration uses a purchaser-contractor model for systems development where the IT department supervises the development and management of the IT facilities used by the national social insurance system. The project has been evaluated several times pointing out critical success factors for future large-scale projects. This study examines the critical success factors in relation to the purchaser-contractor model and the administration�s e-government efforts. Many factors refer to the roles in the purchaser-contractor model suggesting comprehensive views from all dimensions and communication and collaboration between the parts in the model. Another important factor is the project management. This suggests joint projects over the purchaser-contractor boundaries, uniting of overall leadership, overall planning, an operative project management, strong focus on goals and continuous follow-up. Other factors refer to the development process and it�s contents, suggesting a clarifying �baseline� after initial capturing of requirements not allowing more than regulated changes after the baseline. Special organisational structures are suggested for handling changes in requirements, for planning deliverables and for installation. Lastly, priority and support from top management was considered important. Furthermore the administration is on a path towards e-government, changing the organisation and processes in the customer front-line. A general process for management of the case workflow has been introduced, where the workflow is being managed in a general and similar way. A case management system has been developed that supports the general process. Web services for e-government will be ... (shortened)

Place, publisher, year, edition, pages
IADIS Press , 2004. 87-94 p.
Keyword [en]
Critical success factors, E-government, Systems development, Social insurance, Sweden
National Category
Computer Science
Identifiers
URN: urn:nbn:se:miun:diva-2966Local ID: 2709ISBN: 972-98947-5-2 (print)OAI: oai:DiVA.org:miun-2966DiVA: diva2:27998
Available from: 2008-09-30 Created: 2009-10-28Bibliographically approved
In thesis
1. Problems in public e-service development
Open this publication in new window or tab >>Problems in public e-service development
2006 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis focuses on the general problem of integration and co-operation between business and IT organisations, and on the specific problem of co-ordinating the development process across stovepiped departments that do not collaborate cross-functionally. The purpose is to increase knowledge and understanding about public organisations’ difficulties in meeting their customers’ and the organisation’s needs for electronic services. The thesis also presents a model showing the relationships between factors of importance for understanding public organisations’ difficulties in implementing cross-functional or inter-departmental electronic services. The research is based on case studies of public and private organisations, and results show that public organisations attempting e-government will face large problems if they are unable to solve their internal stovepipe problems. On the other hand, they cannot expect the stovepipe problems to be solved without increasing customer orientation. Many private organisations have increased their speed in e-services, customer orientation and organisational changes, and have faced economic pressure early, while the public organisations are impeded by the role of law, complex goal structures, lack of collaboration and culture. But at the same time the public organisations are following a similar path to that of the private, and areas have been found where there are little differences (e.g. development processes and purchaser-contractor relationships). Furthermore, the thesis has identified a large potential in the use of enterprise architecture for improving co-operation between business and IT organisations and in the purchaser-contractor relations. An architecture is an important prerequisite for dealing with the growing complexity in describing an enterprise and its business, information, applications and technology.

Place, publisher, year, edition, pages
Sundsvall: Mittuniversitetet, 2006. 62 p.
Series
Mid Sweden University doctoral thesis, ISSN 1652-893X ; 11
Keyword
E-government, e-services, business processes, development processes, stovepipe organisations, case study
National Category
Computer Science
Identifiers
urn:nbn:se:miun:diva-8879 (URN)91-85317-24-1 (ISBN)
Public defence
2006-06-08, Sundsvall, 00:00 (English)
Opponent
Supervisors
Available from: 2009-05-06 Created: 2009-05-06 Last updated: 2014-10-03Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
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  • Other style
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Language
  • de-DE
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  • Other locale
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Output format
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  • asciidoc
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