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On the use of process management in the Third World
Mid Sweden University, Faculty of Science, Technology and Media, Department of Engineering, Physics and Mathematics.
2002 (English)In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 4, 419-426 p.Article in journal (Refereed) Published
Abstract [en]

This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more processfocused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

Place, publisher, year, edition, pages
2002. Vol. 13, no 4, 419-426 p.
Keyword [en]
Process Management, Quality Technology and Management, TQM, Quality control
Keyword [sv]
Kvalitetsteknik, Kvalitet
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:miun:diva-2950DOI: 10.1080/09544120220149241ISI: 000177014700001Scopus ID: 2-s2.0-0036660192Local ID: 2679OAI: oai:DiVA.org:miun-2950DiVA: diva2:27982
Available from: 2008-09-30 Created: 2008-09-30 Last updated: 2016-10-25Bibliographically approved

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Wiklund, Håkan
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf